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All 193 Gurgaon hotels

The Palms - Town & Country Club

4.5 of 5 Hotel   |   B - Block | Sushant Lok, Gurgaon 122001, India
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The Palms - Town & Country Club
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Ranked #23 of 193 Hotels in Gurgaon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
KiwiSteve51 Gurgaon, India
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81 reviews from our community

Traveler rating
    42
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    6
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    4
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6
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56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gurgaon, India
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have stayed at the Palms for 6 months out of the past year and have enjoyed every minute. The Palms is a wonderful Oasis of greenery and elegance amid the bustle of Gurgaon and is a delightful place to relax after a day at work. The reception, housekeeping and restaurant staff are fantastic and have always... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We booked the wedding hall and lawns for my wedding on 27Dec 2014. At first, they spoke very nicely, telling us it is the best decision we've taken and the wedding function and arrangements will be fabulous. However, once we made the advance payment (almost 80% of the total bill), their true colours came to the fore. When we started... More 

Was this review helpful? Yes 1
Gurgaon, Haryana, India
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have visited Palms and used its services many times personally and have arranged a lot of corporate events. Amazing service - starting from food quality / hygiene / appearance / staff behavior. The restaurants are good with a wide range of food options and delicacies. The best part is its location, it has easy access to metro connectivity /... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I visited the resort for some conference and spent some quality time with the Palms. The quality of service and staff they have is just amazing. The restaurants are very good. I am quite happy and will chose this resort again and again. The staff at the front desk, in the restaurants and the housekeeping are always smiling and ready... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was a pleasure to have you stay at The Palms Town & Country Club, Gurgaon. Thank you for taking the time to review us on Trip Advisor. My team and I are delighted to know that you enjoyed your stay and like the food & services of our property. Thank you for appreciating the service provided by our team.... More 

Gurgaon, India
1 review
5 of 5 stars Reviewed 2 weeks ago

I have visited & used the Palms services at innumerable occasions & i must say that at all times i have consistently had the same pleasant experience & service. Whats more is that the experience remains in harmony across the various facilities & services offered. The staff be it at Browns or the reception is extremely friendly & prompt. Have... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was a pleasure having you stay at The Palms Town & Country Club, Gurgaon and we thank you for sharing your review through TripAdvisor. We are delighted to read that you enjoyed your stay at our property and appreciated the facilities and service levels at the hotel. We are committed to consistently providing warm and efficient services to all... More 

Basra
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Dear Members of The Palms Town and Country Club, I am writing this small article to express my gratitude on the wonderful (aka nightmarish) experience provided by your team for their impeccable (aka shambolic) service standards on the best day of my life (aka wedding). As I reflect back on the 3 days of heaven (aka hell), I could not... More 

Was this review helpful? Yes 5
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thanks for staying & having an event with us and sharing your feedback at Trip Advisor. I would also like to sincerely apologize for the inconvenience caused because of the shortcomings that you have highlighted and assure you that this is not a true reflection of the high standards of service and quality upon, which we pride ourselves at The... More 

Sligo, Ireland
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Palms - Town & Country Club at the beginning of December 2014 and had a very enjoyable stay. The staff were very helpful and made me feel most welcome. I look forward to my next stay here again.

Was this review helpful? Yes 1
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you for taking the time out to share your wonderful feedback with us about your visit. We are happy to learn you had a very good experience with us and it is our constant endeavor to provide authentic hospitality to all our guests. I have shared your encouraging feedback with the entire team, it truly drives us to give... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

Was in awe with the ambiance of the place and the way the place is done. Superb swimming pool in this property has completed this property as a weekend gateway. Highly supportive staff with quick service. Food is amazing and rooms very well done. Would definitely go back to this place.True gem in two words.

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

We were delighted to have you stay with us and we are glad to see your detailed review of our hotel on Trip Advisor. Thank you for your compliments to the team at the hotel, the facilities and its central location which you found to your liking. It was a pleasure to serve you and I am glad that you... More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed December 12, 2014

As a regular guest at the Palms, it was great to return to my other home where i am always looked after really well. only downside was that one of the great staff (Jyoti at Front Desk) was leaving to get married. I wish her well for the future.

Was this review helpful? Yes 2
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

First of all, a big thank you for your continued patronage of our hotel. My team joins me in thanking you for choosing our hotel, when you have many other options. Our courteous and pleasant staff, our efficient and impeccable service, our special care and flexibility for the comfort of our guests, our delicious food, our high levels of cleanliness... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 10, 2014

I stayed here for 3 nights in November 2014 and had an amazing stay. The hotel is lovely - my room was really nice. We really enjoyed the Fusion restaurant and ate dinner there all week! Food was amazing! Loved the noodles! Also great to have a little shot glass of ice cream - just a perfect amount of dessert!... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was indeed a pleasure having you at The Palms Town & Country Club, Gurgaon and we thank you for sharing your encouraging feedback through TripAdvisor. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to note that our room decor, overall product, amenities, service and personnel have left you with... More 

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Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
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Hotel Style:
#7 Business Hotel in Gurgaon
#19 Luxury Hotel in Gurgaon

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