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All 192 Gurgaon hotels

The Palms - Town & Country Club

4.5 of 5 Hotel   |   B - Block | Sushant Lok, Gurgaon 122001, India
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The Palms - Town & Country Club
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Ranked #24 of 192 Hotels in Gurgaon
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Gordonm2 Glasgow, United Kingdom
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83 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Top Contributor
274 reviews 274 reviews
60 hotel reviews
203 helpful votes 203 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited here for last day business trip lunch as guests of a member colleague. We wants to sit outside to eat as we had been working hard all week UK hours and wants to enjoy the fresh air. However we were told no - we also couldn't drink outside just teas and coffees which was a real shame. We ended... More 

Was this review helpful? Yes 3
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you very much for visiting our property and giving your feedback on TripAdvisor. We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction. As you rightly mentioned, we do not serve any food... More 

New Delhi, India
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After having surveyed most of the hotel and clubs in central Gurgaon, we narrowed down on the The Palm to host a public function in connection with the wedding of our daughter and we were proved not wrong by the hospitality we, including our guests, received from The Palms and its staff. We had at our disposal the banquet hall... More 

Was this review helpful? Yes 4
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

I would like to thank you for giving us the opportunity of hosting your event. I am pleased to know that you were satisfied with your experience of our services and facilities. I am equally elated with your kind words of recognition for our team. Such recognition goes a long way in keeping us motivated and helps us to excel... More 

Gurgaon, India
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I have stayed at the Palms for 6 months out of the past year and have enjoyed every minute. The Palms is a wonderful Oasis of greenery and elegance amid the bustle of Gurgaon and is a delightful place to relax after a day at work. The reception, housekeeping and restaurant staff are fantastic and have always... More 

Was this review helpful? Yes 5
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you for choosing to stay at The Palms Town & Country Club, Gurgaon and for sparing your valuable time to share your detailed feedback through Tripadvisor. We are very pleased to receive your feedback and to learn that you had an enjoyable experience at our hotel. Your appreciation of our facilities, cleanliness & restaurants specially "Browns" is very rewarding... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked the wedding hall and lawns for my wedding on 27Dec 2014. At first, they spoke very nicely, telling us it is the best decision we've taken and the wedding function and arrangements will be fabulous. However, once we made the advance payment (almost 80% of the total bill), their true colours came to the fore. When we started... More 

Was this review helpful? Yes 3
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thanks for an event with us and sharing your feedback at Trip Advisor. I would also like to sincerely apologize for the inconvenience caused because of the shortcomings that you have highlighted and assure you that this is not a true reflection of the high standards of service and quality upon, which we pride ourselves at The Palms Town &... More 

Gurgaon, Haryana, India
1 review
5 of 5 stars Reviewed 4 weeks ago

I have visited Palms and used its services many times personally and have arranged a lot of corporate events. Amazing service - starting from food quality / hygiene / appearance / staff behavior. The restaurants are good with a wide range of food options and delicacies. The best part is its location, it has easy access to metro connectivity /... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you for patronizing The Palms Town & Country Club, Gurgaon and taking time to share your detailed feedback on Tripadvisor. It is so overwhelming to read your positive comments about our property and your experience and interaction with the staff. Also, your recognition of our service and the fact that you found our staff very helpful is an honor... More 

1 review
5 of 5 stars Reviewed January 18, 2015 via mobile

I visited the resort for some conference and spent some quality time with the Palms. The quality of service and staff they have is just amazing. The restaurants are very good. I am quite happy and will chose this resort again and again. The staff at the front desk, in the restaurants and the housekeeping are always smiling and ready... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was a pleasure to have you stay at The Palms Town & Country Club, Gurgaon. Thank you for taking the time to review us on Trip Advisor. My team and I are delighted to know that you enjoyed your stay and like the food & services of our property. Thank you for appreciating the service provided by our team.... More 

Gurgaon, India
1 review
5 of 5 stars Reviewed January 12, 2015

I have visited & used the Palms services at innumerable occasions & i must say that at all times i have consistently had the same pleasant experience & service. Whats more is that the experience remains in harmony across the various facilities & services offered. The staff be it at Browns or the reception is extremely friendly & prompt. Have... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was a pleasure having you stay at The Palms Town & Country Club, Gurgaon and we thank you for sharing your review through TripAdvisor. We are delighted to read that you enjoyed your stay at our property and appreciated the facilities and service levels at the hotel. We are committed to consistently providing warm and efficient services to all... More 

Basra
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 2, 2015

Dear Members of The Palms Town and Country Club, I am writing this small article to express my gratitude on the wonderful (aka nightmarish) experience provided by your team for their impeccable (aka shambolic) service standards on the best day of my life (aka wedding). As I reflect back on the 3 days of heaven (aka hell), I could not... More 

Was this review helpful? Yes 6
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thanks for staying & having an event with us and sharing your feedback at Trip Advisor. I would also like to sincerely apologize for the inconvenience caused because of the shortcomings that you have highlighted and assure you that this is not a true reflection of the high standards of service and quality upon, which we pride ourselves at The... More 

Sligo, Ireland
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 26, 2014

I stayed at the Palms - Town & Country Club at the beginning of December 2014 and had a very enjoyable stay. The staff were very helpful and made me feel most welcome. I look forward to my next stay here again.

Was this review helpful? Yes 1
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you for taking the time out to share your wonderful feedback with us about your visit. We are happy to learn you had a very good experience with us and it is our constant endeavor to provide authentic hospitality to all our guests. I have shared your encouraging feedback with the entire team, it truly drives us to give... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

Was in awe with the ambiance of the place and the way the place is done. Superb swimming pool in this property has completed this property as a weekend gateway. Highly supportive staff with quick service. Food is amazing and rooms very well done. Would definitely go back to this place.True gem in two words.

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

We were delighted to have you stay with us and we are glad to see your detailed review of our hotel on Trip Advisor. Thank you for your compliments to the team at the hotel, the facilities and its central location which you found to your liking. It was a pleasure to serve you and I am glad that you... More 

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Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurgaon 122001, India
Location: India > Haryana > Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
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Hotel Style:
#5 Business Hotel in Gurgaon
#20 Luxury Hotel in Gurgaon

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