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The Palms - Town & Country Club

#38 of 205 Hotels in Gurgaon
Certificate of Excellence
B - Block | Sushant Lok, Gurgaon 122001, India
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1 room 1 guest
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The Palms - Town & Country Club
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97 Reviews from our TripAdvisor Community

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Traveler rating
    49
    33
    7
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    6
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13
7
5
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (24)
  • Jun-Aug only
    (23)
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    (23)
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    (27)
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Colombo, Sri Lanka
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived late at night and left next morning so didn't get a chance to use the fabulous pool and facilities. Choice of restaurants but children not welcome in the English bar. Staff in the main restaurant where breakfast is served are fabulous. As with many hotels in India, although we were 2 adults and 2 children, we only had 1... More 

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Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you for writing the review on TripAdvisor. It is heartening to know that that you enjoyed your stay with us and the services and facilities extended by our team during your visit to our property. Kids are not allowed in the Bar as per the regulation given by the government in India and we have to follow the rules.... More 

Chittagong City, Bangladesh
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Let me start by saying that if not for one incident, I think this would have been a five-star review, which is sad that the situation was so negative, it completely destroyed my opinion of the property. The rooms are spacious and the staff is very attentive, as previous reviews have stated, and are probably the reason we had booked... More 

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Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It is really unfortunate to know your unpleasant experience with the tour guide. We have always received great feedback from the people who visited Agra and used our vehicles. For any tour arrangements, we are dependent on the services of an outsourced vendor. We have taken your feedback seriously and have replaced the vendor to avoid such incidences in future.... More 

Noida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2015

We had an enjoyable experience during our weekend stay on 18th July 2015. Rooms are very good...food is good too..one improvement area is the staff behavior at swimming pool - they seem to be sneaking in sometimes. But overall a cozy relaxing place to stay.

Was this review helpful? Yes 1
New Delhi, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 11, 2015

HORRIBLE is how i would describe my stay there. FIRSTLY, to those who are viewing this as an option to stay, IT IS NOT A HOTEL. This place is a club that offers swimming pool/health club/tennis court for the residents around. SECONDLY, Don't go by the pictures they have posted on their page. They have used good photoshop because everything... More 

Was this review helpful? Yes 3
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

All the photographs available on the website are original and the property is identical as shown in them. The photographs posted by our previous guests directly on TripAdvisor will be a proof of the same. The booking was for a Premier Room which ranges from 338 sq ft to 363 sq ft and can easily accommodate an extra bed. We... More 

Gurgaon, India
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2015

Its a very laid back and a relaxing place. The staff is extremely good and efficient. The swimming pool looks and feels magical during tropical summer months, and its open till 9.30 pm. There is one all day coffee shop and in the evening the Chinese restaurant, Fusion is open. It has a tepenyaki. They serve one of the best... More 

Was this review helpful? Yes 1
Kolkata (Calcutta), India
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 25, 2015

I was on a business trip for 3 days and stayed at the Palms. Service was very good and prompt and staff were very courteous. The property is divided into 2 wings/ blocks. I got a room in the 1st wing. There is a big lawn and swimming pool which seperates both the blocks. I had a good room with... More 

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Gurgaon, Haryana, India
2 reviews
5 of 5 stars Reviewed May 18, 2015

Needless to say Palms is one of the finest property to stay in Gurgaon. Very good ambience, services and facilities etc. Located at the central location, it is easily accessible and close by to all the connecting points. Good conference and stay facility and a friendly staff.

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Frankfurt, Germany
1 review
5 of 5 stars Reviewed May 14, 2015

I have stayed here in the past 2 years three times for up to 4 weeks. After 3 days they know your name and after 4 days your room number. The front desk solves nearly all problems you can think of. I like the variety of Restaurants on the premises and their menus which make it impossible even during a... More 

Was this review helpful? Yes
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

Thank you so much for your wonderful feedback following your stay at The Palms Town & Country Club,Gurgaon! We are so touched to hear that you had such a memorable stay experience with us and were well-attended to by our caring staff. We are truly committed to providing our guests with the highest standards of service to ensure quality stay... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

I found The Palms to be an excellent place to stay, with a wonderful friendly and attentive satff, comfortable rooms, great restaurants, and a super swimming pool in which to relax. (Considering it easily gets to 40 C/110 F, that is a BIG plus!) I have no hesitation in recommending The Palms to anyone looking for a convenient luxury hotel.

Was this review helpful? Yes 1
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

It was a pleasure having you stay at The Palms Town & Country Club, Gurgaon and we thank you for sharing your review through TripAdvisor. We are delighted to read that you enjoyed your stay at our property and appreciated the facilities and service levels at the hotel. We are committed to consistently providing warm and efficient services to all... More 

Sligo, Ireland
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 4, 2015

We had a wonderful and peaceful time here during March 2015 while attending a wedding of a friend coupled with business. My partner used the gym and pool and she really enjoyed it immensely and still talks about it. The location is great , very quiet but convenient to metro and other shopping areas. I enjoy the restaurants in the... More 

Was this review helpful? Yes 1
Anoop_Khushalani2013, Asst. Director - Front Office & Membership Services at The Palms - Town & Country Club, responded to this review

We would like to thank you for choosing to stay with us and for sharing your stay experience here on TripAdvisor. We could not have been happier to learn that you had a pleasant stay experience and were impressed with our products and property. All our amenities at The Palms Town & Country Club, Gurgaon are designed keeping a better... More 

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