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The Leela Ambience Gurgaon Hotel & Residences

#10 of 195 Hotels in Gurgaon
Certificate of Excellence
5.0 of 5
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National Highway - 8, Ambience Island, Gurgaon 122 002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
The Leela Ambience Gurgaon Hotel & Residences
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Ranked #10 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 4, 2014
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373 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Leela Ambience Gurgaon Hotel & Residences
See the most recent reviews
Top Contributor
97 reviews 97 reviews
10 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed December 4, 2014

This place has a nice and comfy feel about it . there is not much change in the facilities and staff behaviour since my last visit. And I was happy to see no change as today I am here as part of a business conference with pre booked rooms for nearly 380 people. Though the staff at the check in... More 

Was this review helpful? Yes 2
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, Thank you so much for taking out time and writing a review for us. we are glad to know that you are our regular guest and well versed with the hotel facilities and services. I have noted your feedback with regards to the check in process and will share it with the concern team members, and ensure that... More 

Bologna, Italia
Top Contributor
79 reviews 79 reviews
13 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed December 4, 2014

Luxorious hotel in all of its aspects. Comfortable large rooms with spectacular bathroom..very good breakfast with many different offerings and the dinner at the Diya also delicious. Service as you expect at this kind of hotel

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, Thank you so much for your wonderful review about the hotel. we are happy to know that you like the rooms and our restaurants. I would also recommend you to visit our Zanotta, casual Italian dining restaurant on your next visit. I am sure you will like it too. Once again thank you so much and look forward... More 

Singapore, Singapore
Top Contributor
72 reviews 72 reviews
63 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel in centrally located next to a mall.Many restaurants and shops so its easy to move around.Its about a 25mins drive from the airport. Lobby is big,grand and squarish in size.Checkin was quick and friendly.My room was big and spacious decorated in wood panelling.Entrance and toilet had marbled floor but the bed and study area had wooden floorboards so when... More 

Was this review helpful? Yes
Melbourne
Top Contributor
53 reviews 53 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 1, 2014

After my last disappointing stay, I was back at Leela due to a pre booked accommodation which I could not cancel. Thanks to TripAdvisor, Hotel Leela staff were aware of problems I encountered earlier. To their credit, the receptionist apologized and also upgraded us to a suite. The upgraded suite was excellent and spacious with a separate living area. Ambience... More 

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, It was a pleasure to have you again at The Leela Ambience Gurgaon and we thank you for sharing such an insightful review regarding your stay on Trip Advisor. We are happy to note that, your stay was comfortable this time and you did like the hotel services and facilities. Also, I have noted your point regarding the... More 

India
1 review
5 of 5 stars Reviewed November 27, 2014

I come every Sunday to the Spectra restaurant with my husband, the food is varied, of excellent quality, we enjoy the big spectrum of food from different parts of the planet, the service is attentive and prompt.

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest We greatly appreciate your comments. Your positive feedback is a source of motivation for us as we try to achieve even higher standards of service and care. At The Leela Ambience Gurgaon it is our endeavor to make our guest most comfortable and we will ensure that we leave nothing to change when it comes to making the... More 

1 review
5 of 5 stars Reviewed November 26, 2014

Spectra restaurant is perfect very good quality and a huge variety of international cuisine. Congratulations to the Executive chef! All the staff was very polite and always smiling! Perfect rooms with nice modern design!

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, Thank you for your feedback regarding our hotel facilities and services, we are glad that you left with a positive impression of our product and we were able to exceed your expectations. Once again I thank you for your feedback and look forward to welcome you back. Warm Regards More 

Bangalore, Karnataka, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 24, 2014

This is a excellent hotel for business travel for in and around Gurgaon, Its very near to the airport and also the main IT place Cybercity and other places in around Gurgaon. Instead of staying in most interior hotel of Gurgaon this is a best place. Advnatages: Near to IT park and airport attached to the biggest mall ie. Ambience... More 

Was this review helpful? Yes 1
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, We are grateful for the wonderful things you have said about the rooms, hotel and its location on trip advisor. However, I note with a great concern about your experience with the in room service order, please accept my apologies for the same. I ensure you that your feedback will be shared with the concerned team members and... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 23, 2014 via mobile

Check in is really slow. Not upto the expectations.no bottled water and toilet amenities in the residences at time of check in. Service is slow. Food quality is great but again services is slow. Was served gulab jamun which were not hot in Indian restaurant. Great ambience but service needs a lot of improvement.

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I note it with a concern that we were not able to live up to your expectations with regards to the room amenities and service in our restaurant. Please accept my sincere apologies for the same. I will share this feedback with my chef and all concerned team members and... More 

Europe
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2014

Normally I am huge Leela fan. I choose Leela for business travel and I purchased Connoisseur membership. We dine there almost 4X/mth. Today we checked in because repairs are being done on our apartment. They forgot to record credit card on check in and called in the night to get the number. We just finished dinner which was charged to... More 

Was this review helpful? Yes 1
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, Thank you so much for sharing your feedback on trip advisor. Please accept my sincere apologies for your recent experience at the hotel. However, I would really request you to share your details with us, so that we can investigate the incident and ensure that the same is not repeated in future. You can also send in your... More 

Stockholm, Sweden
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 20, 2014

I was here for a week for business. This hotel is huge, very well decorated, room has more than enough space, and also it is located just next to the shopping mall that gives more alternatives. I enjoyed different facilities, pool, spa (2 different saunas with Jacuzzi). They also have a gym and every evening during weekday, there is a... More 

Was this review helpful? Yes
Michel K, General Manager at The Leela Ambience Gurgaon Hotel & Residences, responded to this review

Dear Guest, We are truly grateful for the wonderful things you have said about the hotel and services. At The Leela Ambience Gurgaon, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. At The Leela Ambience Gurgaon it is our endeavor to make our guest... More 

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