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The Leela Ambience Gurgaon Hotel & Residences

#11 of 195 Hotels in Gurgaon
Certificate of Excellence
5.0 of 5
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National Highway - 8, Ambience Island, Gurgaon 122 002, India (Formerly The Leela Kempinski Gurgaon Delhi NCR)
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Free WiFi-Brkfst-Laundry
The Leela Ambience Gurgaon Hotel & Residences
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Ranked #11 of 195 Hotels in Gurgaon
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
richanara Gurgaon, India
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391 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gurgaon, India
1 review
5 of 5 stars Reviewed yesterday NEW

My best birthday ever. The staff, the hospitality and the way I was so exclusively taken care of, I go back again and again now. They have finally been able to spoil me and make one permanent customer added to the list. Starting from reception with the instructions that were set, they were expecting me. They knew my whole day... More 

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Johannesburg, Gauteng, South Africa
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for two weeks on business in November 2014. The hotel offers a premium shuttle (7 series or Audi A8) and is about 20min from the airport. Service levels are great throughout but to the point where a bit of guilt starts to set in. Rooms are spacious and clean. Amenities are great. There's a nice Tuscan style... More 

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Melbourne, Australia
1 review
1 of 5 stars Reviewed 3 days ago NEW

Staff is in hurry to get rid of the customers. They were not allowing to sit and enjoy. Even I talked to a lady who call herself as manager, still no proper service. Beers were at room temperature that too in hot climate and i ordered non spicy food, which never came to my table. Instead they bought the bill... More 

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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Having traveled throughout India and staying at other Leela hotels, I was very disappointed with this particular hotel. Not because the rooms or amenities weren't nice but rather based on the service provided (or lack thereof). I found the ladies who worked in the Spectra restaurant to be cold and unwelcoming. Service within the restaurant needs to be improved as... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This has to be the best hotel in Delhi. This is our second visit to this hotel.Service is detailed, right from guest services, food and beverage to housekeeping. We were here for a bereavement and the concierge staff were extremely helpful looking after us and understanding our special needs. The pool is very refreshing and probably the cleanest I have... More 

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UK, essex
Top Contributor
105 reviews 105 reviews
88 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for 3 nights, booked a room which included a pickup from the airport in an Audi. Firstly I had to track the driver down and then walk quite away to get to the dedicated Leela carparking spaces at the airport. teh journey was pleasent to teh hotel, took abotu 20 minutes. When you enter, you go through secuirty,... More 

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Mumbai (Bombay), India
Top Contributor
69 reviews 69 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here regularly for business visits . The hotel is conveniently located close to Del airport. The rooms are spacious and comfortable . The hotel staff were kind enough to help me with a different desk chair and firm pillows too as requested. The restaurant offers a great breakfast -good variety and really good coffee . The restaurant Diya... More 

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Mumbai (Bombay), India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

excellent hospitality and service. well trained staff specially reception staff. superb restaurant specially Chinese hotel with shopping mall that can help for guest. Hotel has wonder full conference hall with all facility.

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Ahmedabad, India
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The most important point about this property is its very close to Airport as now a days there is very heavy traffic in City. For One night visit to Delhi for a function it was great to be nearby the Airport. The rooms are excellent and the B/f was fabulous

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Doha, Qatar
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I would think the exterior belies the interior and service of this hotel. The exterior looks drab. It is around 15 mins from the International Airport - which is a big plus. The rooms are good clean and comfy. The restaurant down on the Lobby level is big and a good concept of different stations for different types of food... More 

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