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BEST WESTERN Yuvraj

Gulambaba Mill Compound, Surat 395003, India
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BEST WESTERN Yuvraj
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BEST WESTERN Yuvraj
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99 reviews from our community

Traveler rating
    13
    43
    30
    9
    4
See reviews for
20
4
11
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

superb customer service, very helpful staff and specially the manage nita is very warm and helpful.The service covers up for the hotel restaurant being only vegetarian. Its an ideal place to stay in the busy city .

Was this review helpful? Yes
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Can say was lucky to get Room at this place, it was really difficult to get rooms at this time. Place was close proximity to city and railway station. Good food at the Hotel restaurant. Service was very nice, allowed early checkin at the Hotel. Any other requirements were also met promptly by Mr Dhruv at the Hotel. Rooms are... More

Was this review helpful? Yes
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Bardoli, Gujarat, India
1 review
4 of 5 stars Reviewed 4 weeks ago

HI my name is sam Gorge i stayed in Best Western yuvraj it was a very good stay mattress was too good nice sleep wifi was working perfectly and ecen breakfast was good but very rare choice in breakfast .house keeping was too good neat and clean room .nice stay .

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London, United Kingdom
1 review
3 of 5 stars Reviewed October 20, 2014

I am NRI, living in UK since last 34 years. I have travelled around 30 countries of the world and stayed in all classes hotels (5 stars to no star). Best Western Yuvraj 1) House keeping 4.5 out of 5 (excellent) 2) Other staff- need more training 3) Food in Restaurant- Gujarati food; very horrible, hotel is fooling Gujaratis &... More

Review collected in partnership with Cleartrip

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HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologies for not exceeding your expectations specially for the Gujarati food and internet service.. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 4, 2014

The only advantage it has its proximity to Surat Railway station.Location is also very cramped. Bathroom of the room was not well maintained. Sleepers were not there in room. Morning breakfast was also not very good especially Dhokla was not fresh.Room charges are too high compare to what facilities being given.

Was this review helpful? Yes 2
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest, Greeting from Best Western Yuvraj ! Thank you for feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More

India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 14, 2014

I expected this hotel to be at least good. But to my surprise there was problem with cold water in shower mixer and wc. I had seen problems in hot water temperature in other hotels. In this case since there was no cold water, bathing was difficult. Breakfast was OK but service was poor. Even water supply and refilling of... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 22, 2014

Don't get fooled by glossy profession picture. We booked this hotel with 20% discount agreed by manager, time of check out they told us they applied the discount but when checked the bill they didn't apply the discount, after long discussion they admitted the mistake but still will not apply the discount, blatantly told us cant apply the discount after... More

Was this review helpful? Yes 1
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Best Western Yuvraj, Surat. We are sorry to hear your dissatisfaction, regarding billing settlement by the Front office staff. We sincerely regret that the staff was not competent to... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2014

We have stayed in this hotel by checking in at 3 AM. Initially planned for two days program, but finally had to check out by evening 5pm same day. For this they have charged total Rs 6000 which is a charge for two days and in reality had stayed for 14 hours. There seems to be no consideration of customer... More

Was this review helpful? Yes 2
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Mr.Kartik Greeting from Best Western Yuvraj. I would like to thank you for taking time and writing review. About you stay charges, reservation schedule was check in 1 AM on 5-08-2014 and check out was 7-08-2014. So we have to hold room from previous day so we need to charge for previous day Next day you if you check... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 9, 2014

We arrived after a long day of driving in Indian roads and were leaving early next morning at 5am. The front desk service was good - they were diligent in the wake up call and getting tea to the room and a packed breakfast. The room itself was pretty good - the mattress was comfortable and sheets appeared clean. The... More

Was this review helpful? Yes
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you very much for your valuable feedback. We are extremely sorry about the bathroom cleanliness concern and Gujarati Thali. We would definitely take corrective measure and assure you that during your next stay we will have all things in place. Thank you very much. More

Surat, India
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 4, 2014

This hotel is located near the surat station. Room are good and best for business traveller. This is best western hotel chain. Service is also good. And the best thing of this hotel is his Gujarati Thali which is very famous.

Was this review helpful? Yes 2
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Dhruv,, Thank you very much for you much for take out time for review. We would try our best to server you better. Thanking you More

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Additional Information about BEST WESTERN Yuvraj

Address: Gulambaba Mill Compound, Surat 395003, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Number of rooms: 54
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Also Known As:
Best Western Yuvraj Hotel Surat
Best Western Surat

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