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BEST WESTERN Yuvraj

Gulambaba Mill Compound, Surat 395003, India
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BEST WESTERN Yuvraj
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BEST WESTERN Yuvraj
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96 reviews from our community

Traveler rating
    12
    41
    30
    9
    4
See reviews for
17
4
11
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (22)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (28)
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London, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

I am NRI, living in UK since last 34 years. I have travelled around 30 countries of the world and stayed in all classes hotels (5 stars to no star). Best Western Yuvraj 1) House keeping 4.5 out of 5 (excellent) 2) Other staff- need more training 3) Food in Restaurant- Gujarati food; very horrible, hotel is fooling Gujaratis &... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologies for not exceeding your expectations specially for the Gujarati food and internet service.. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure... More

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The only advantage it has its proximity to Surat Railway station.Location is also very cramped. Bathroom of the room was not well maintained. Sleepers were not there in room. Morning breakfast was also not very good especially Dhokla was not fresh.Room charges are too high compare to what facilities being given.

Was this review helpful? Yes 2
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest, Greeting from Best Western Yuvraj ! Thank you for feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More

India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 14, 2014

I expected this hotel to be at least good. But to my surprise there was problem with cold water in shower mixer and wc. I had seen problems in hot water temperature in other hotels. In this case since there was no cold water, bathing was difficult. Breakfast was OK but service was poor. Even water supply and refilling of... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 22, 2014

Don't get fooled by glossy profession picture. We booked this hotel with 20% discount agreed by manager, time of check out they told us they applied the discount but when checked the bill they didn't apply the discount, after long discussion they admitted the mistake but still will not apply the discount, blatantly told us cant apply the discount after... More

Was this review helpful? Yes 1
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Best Western Yuvraj, Surat. We are sorry to hear your dissatisfaction, regarding billing settlement by the Front office staff. We sincerely regret that the staff was not competent to... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2014

We have stayed in this hotel by checking in at 3 AM. Initially planned for two days program, but finally had to check out by evening 5pm same day. For this they have charged total Rs 6000 which is a charge for two days and in reality had stayed for 14 hours. There seems to be no consideration of customer... More

Was this review helpful? Yes 2
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Mr.Kartik Greeting from Best Western Yuvraj. I would like to thank you for taking time and writing review. About you stay charges, reservation schedule was check in 1 AM on 5-08-2014 and check out was 7-08-2014. So we have to hold room from previous day so we need to charge for previous day Next day you if you check... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 9, 2014

We arrived after a long day of driving in Indian roads and were leaving early next morning at 5am. The front desk service was good - they were diligent in the wake up call and getting tea to the room and a packed breakfast. The room itself was pretty good - the mattress was comfortable and sheets appeared clean. The... More

Was this review helpful? Yes
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Guest Thank you very much for your valuable feedback. We are extremely sorry about the bathroom cleanliness concern and Gujarati Thali. We would definitely take corrective measure and assure you that during your next stay we will have all things in place. Thank you very much. More

Surat, India
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 4, 2014

This hotel is located near the surat station. Room are good and best for business traveller. This is best western hotel chain. Service is also good. And the best thing of this hotel is his Gujarati Thali which is very famous.

Was this review helpful? Yes 2
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Dhruv,, Thank you very much for you much for take out time for review. We would try our best to server you better. Thanking you More

Jaipur, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2014

The hotel property is very conveniently located near the train station and surrounded by other hotels. I had booked for a deluxe room but during check-in i was upgraded to their best category which was a very nice and comfortable room. The interiors were done quite nicely and the bathroom though small was very neat and clean. Overall i was... More

Was this review helpful? Yes 2
HotelYuvraj, Front Office Manager at BEST WESTERN Yuvraj, responded to this review

Dear Sir Thank you very much for giving us opportunity to serve you. We are highly obliged with your valuable feedback. We will definitely fix internet issue. Looking forward again! Thank you, More

Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 3, 2014

Best western Yuvraj is just walking distance from Surat Railway Station. Room are good and best for business traveler. This is one of the good property of Best Western hotel chain worldwide. Freakfast is good also i you want room dining the cost is reasonable. Service is good. Gujarati thali is very famous you must try with reasonable cost. Also... More

Was this review helpful? Yes
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Rahil, Thank you very much for giving opportunity to serve you. We are highly obliged with your decision. Thank you for valuable feedback. See you again ! We are happy to serve you ! More

Gurgaon, India
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 21, 2014

The hotel located at walking distance from the Surat railway station and thus makes it very comfortable to move around in the market or catching the train. The rooms are little small, but are maintained well. Staff was good and other amenities such as wifi and TV were ok.

Was this review helpful? Yes 1
HotelYuvraj, Owner at BEST WESTERN Yuvraj, responded to this review

Dear Jaydeep Thank you very much for selecting our hotel for your accommodation. We are highly obliged with your review. See you soon ! We are happy to serve you ! More

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Additional Information about BEST WESTERN Yuvraj

Address: Gulambaba Mill Compound, Surat 395003, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Number of rooms: 54
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Also Known As:
Best Western Yuvraj Hotel Surat
Best Western Surat

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