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Hotel Ginger Surat

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Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat, India
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Hotel Ginger Surat
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I was there in the hotel on a business trip and impressed with the service provided by the hotel staff. I would like to metion Bikash name to organize the food at 02:00 o clock in the morning when the restaurant was already closed .Rooms are very clean and would definatly prefer this hotel again.

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Ahmedabad, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ginger Hotel has maintained its standards in terms of service offering and if some one has already stayed in any Ginger Hotel then you ain't going to feel any difference. The location is good with shopping center in nearby area. Property: Ginger has standard rooms and consistency in terms on hygiene and service is at par with its other hotels.... More 

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Porbandar, India
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Ginger hotel is a TATA enterprise hotel. It lives by goodwill of delivering. it is a budget hotel but doesn't make you feel like it. The staff is extremely courteous, the service is great. They even have a Cafe Coffee Day on the ground floor. I would pick this hotel for its location. It's on Surat Dumas road, and close... More 

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Ahmedabad, Gujarat, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 26, 2015

Bad AC. Bad conditions of bathroom accessories. A reception that cant get a job done. A staff that can barely help with anything. Now i had to stay just 1 day and i needed peace so i dint bother with the people to spoil my mood but a review was obviously due. Needs to be better than this.

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Ginger H, Manager at Hotel Ginger Surat, responded to this review

Dear Guest, Kindly accept our sincere apologies for the inconvenience caused during your recent stay at Ginger Surat. Your concerns with regards to the AC, condition of the bathroom accessories and the front office staff has been noted. We would like to inform you that the maintenance team has been briefed with regards to the AC issue and they are... More 

Travelers are raving about these Surat hotels

Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 24, 2015

The hotel ginger was a decently prized and value for money hotel with good service and food was also good. The rooms had all facilities that you need while traveling and as it was a business short trip it was comfortable

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Ahmedabad, India
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed May 22, 2015

An average budget hotel located on a off Dumas-Magdalla road.The location is good to stay.Rooms are small and of average quality.The complimentary breakfast at hotel restaurant offers limited options but the food quality is good.

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Ginger H, Manager at Hotel Ginger Surat, responded to this review

Dear Guest, Thank you for your feedback. We are pleased to know that you liked your recent stay at Ginger Surat. Your concern with regards to the limited options for breakfast has been noted and our Food & Beverage team is working on the same. Also your concerns with regards to the room size and quality have been taken into... More 

Mumbai (Bombay), India
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 21, 2015

Ginger Surat. Room was not clean and had oil marks near the wash room door. The bathroom soaps were at minimum level and had to request to fill up without which not possible to use. Towels were missing when checked in. One of the rods near the shower has started rusting and need to be careful . They have some... More 

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Ginger H, Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely regret the inconvenience caused during your recent stay at Ginger Surat. Your concerns with regards to the cleanliness and maintenance of the rooms have been noted and we assure you that this is equally unacceptable to us by any standards. Rest assured we are taking necessary corrective actions to match to your expectations during your next... More 

Anklesvar, India
1 review
5 of 5 stars Reviewed May 20, 2015

good, food very good, location in prime area, staff good and cooperative, coffee soap inside hotel, located in posh peaceful area, all big shopping mole and airport nearby, day stay facility available, very economical

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Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed May 20, 2015

I stayed for one night from 18th to 19th May 2015. I booked it through Makemytrip and got a good deal. I booked 2 rooms, as soon as i checked in the room i noticed that there were mud prints on the floor, washrooms were not cleaned and ac not working. when complained staff very courteously changed the rooms and... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest Thank you for staying at Ginger Hotels. We sincerely appreciate you taking time out and communicating with us. We genuinely regret and apologize for the inconvenience caused to you during your stay with regards to the housekeeping and the food provided. Your feedback has been shared with the corporate training manager, the chef and housekeeping team for corrective... More 

Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 18, 2015

Did not expect this hotel to be so bad. We were at a distance if 500 mtrs and with incorrect navigation by the hotel guy, we kept driving 30 min in the same area to find the hotel. GPS shows incorrect location so we had to call the hotel. Not at all value for money. Bathroom floor was dirty. The... More 

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We have noted your concerns. Please accept my apology. We are taking immediate and corrective actions to ensure an enhanced experience during your next visit. We have informed the concerned team to rectify the location problem on GPS and started cleaning the spindles of bathroom taps to make the usage of taps smooth, trained the House keeping team... More 

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