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Hotel Ginger Surat

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Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat, India
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Hotel Ginger Surat
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Hotel Ginger Surat
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125 reviews from our community

Traveler rating
    8
    43
    47
    11
    16
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17
8
17
85
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (125)
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    (35)
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    (35)
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    (27)
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1 review
4 of 5 stars Reviewed 6 days ago NEW

I Stayed at the Ginger 3 weeks back and was visiting Surat on work, and would like to say that I had a relatively comfortable stay. Rooms were adequately suited and very comfortable. Food at Khwaja chowk was really good!

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Surat, India
1 review
5 of 5 stars Reviewed 6 days ago NEW

Starting from reception, House keeping, room service and restaurant is very good. Staffs are pleasing, cordial and they establish a personal touch with the guest within short time, This can be the best hotel you can expect in this range. Hotel manager, constantly mingle with guest to get the feed back at personal level and continuously aim for improvement .... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

thane
Contributor
18 reviews 18 reviews
6 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On the way back from Mehsana I stayed at Ginger -Surat. Rooms are very very small, bed is also small and uncomfortable. TV wasn't working. Two bulbs fused. Extra bed provided was terrible. It was very thin mattress spread on the floor and squeezed into a narrow space. They charged Rs. 1000, it was awful to sleep on the floor.... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely apologize for the inconvenience caused during your recent stay at Ginger - Surat. Your concerns with regards to room size, size of the mattress, housekeeping staff, interiors and variety of food have been noted. We would like to assure you that it has been escalated to the respective partner and respective department and the necessary changes... More 

Navi Mumbai, India
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had stayed here some time back when I was on a client visit. It is a bit far from the station, but then, it is located very near to the city center. The room, which was on a separate non smoking floor, was small but comfy. The breakfast spread next morning was very good. It is slightly in the... More 

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As we were planning for taking auditions for our new show Voice , we came accross to the property of Ginger surat where i contacted Moiz who helped me alot in finalizing the venue for my auditions and with this he also helped me in getting good facilities along with stay. The property is in a very lively envirement where... More 

Was this review helpful? Yes 2
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed in Ginger previously, but room in this one was in a very bad shape. There was water leaking in the bathroom continuously, even the shower panel was broken. I ordered food from room service and it had excess salt in it. Not going to stay here again for sure!

Was this review helpful? Yes 2
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Kindly accept our sincere apologies for the inconvenience caused during your recent stay at Ginger - Surat. Your concern with the rooms and the service has been noted and we assure you that necessary action has been taken. Thanking you for your feedback. Regards, Head of Operations, Ginger Hotels More 

Ahmedabad, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2015

I thoroughly enjoyed my stay i was staying in the hotel for three nights in Room 116 and must seriously appriciate Mr. Ranjit in the in room dinning and Amit Singh, Bikash, Deepak, Mitali and Sweta very cheerful and always ahead to help you out. I must tell you guys stay in this hotel you will feel like staying in... More 

Was this review helpful? Yes 2
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Ahmedabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

I stayed in the hotel in room number 315 and enjoyed my stay and would like to come back to the hotel once again. Great staff extreme helpful. Room clean can be little more improved. if you want to go for a shopping there are three malls in the same vicinity so can enjoy even in Surat.

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 11, 2015

Not clean at all. The rooms were full of dust and smelt really bad. There were urine stains on the blankets. The bathroom area wasn't really clean. Breakfast was horrible with no variety at all. WiFi connectivity was promised but could not connect at all.

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Please accept my apologies for the inconvenience caused during your stay at Surat. We shall improve the cleanliness of the rooms and also assure that the linens placed in rooms are cleaned using the best of chemicals and the same is safe for your use. The Wi-Fi connectivity is provided to enable you to surf and browse through... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2015

We stayed for 2 nights and found the hotel good. Located off dumas road which is happening locality of surat. Rooms are small if additional bed is required. Breakfast could have been better. I found the rates on little higher side for a budget hotel. All in better option to stay in surat.

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

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