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All 30 Surat hotels

Hotel Ginger Surat

3.0 of 5 Hotel   |   Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
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Hotel Ginger Surat
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45%
Ranked #12 of 30 hotels in Surat
A recent review
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  • Reviews (101)
  • Photos (36)
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101 people have reviewed this hotel

Traveler rating
    4
    34
    40
    10
    13
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14
7
16
69
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
New Delhi, India
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in Hotel Ginger Surat on a Del-Blr Roadtrip. We came in the evening and had to check-out early next morning. While the hotel is big from outside, the room's carpet area is very small. Also, the beds had wheels and will slide once you sit with your back against the wall. They have a gym and business desk... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, Apologies for the inconvenience caused. We genuinely regret the trouble caused to you during your recent stay at Ginger Surat. Our team will take appropriate actions on this matter, keeping you posted regarding the same. We are sorry to hear about your dissatisfaction regarding the size of the room. We have been working on the new room concept... More

Kolhapur, India
Contributor
18 reviews 18 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the hotel as we had come to attend a wedding of a family friend. Starting with the Manager the entire team was very friendly & cooperative. Though the hotel was full due to marriage season all were attended to properly. Only one thing during the breakfast they should have more staff during season time as the current... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Vadodara, India
2 reviews
4 of 5 stars Reviewed June 2, 2014

Your staying at a Ginger so do not expect the Taj. That said and done this is a small compact hotel good for the budget and good for a one night stay. Limited service and limited food options. They should do something about that. All in all can't complain when your on a budget.

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Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We have noted your feedback and have forwarded the same to the concern authority. Your valuable feedback will help us strive to be the best. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great... More

Hyderabad, India
1 review
4 of 5 stars Reviewed May 5, 2014

Food Variety on the menu is limited and the food pricing a bit high, if possible reconsider to lower the price and also redesign the food menu. There are many news channels in the list, please add sport channels and other hindi channels.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

1 review
2 of 5 stars Reviewed April 26, 2014

Think twice before booking. Poor service, Limited choice breakfast with poor service. Nothing special in room facilities . Worst hotel in affordable price @ prime location. Definitely a good view of Tapi river in front rooms.

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Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Ginger Surat. We are sorry to hear your dissatisfaction, regarding food options and service provided by the Restaurant staff. We sincerely regret that the staff was not competent to... More

Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed April 23, 2014

I frequent surat ginger but this time the stay was horrible. ... the cleanliness levels are dropping below expectations and the hotel in general is not maintained well. The bathrooms have stains all over and its seemingly unhygienic even to step in. The bathroom exhaust was not working and u felt almost suffocating to be there.. worst was the restaurant... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Ginger Surat. We understand that you were dissatisfied with the overall cleanliness of the room and toilet. Your feedback has been shared with the Housekeeping personnel for corrective action.... More

Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 19, 2014

Stayed for a night at Ginger. The hotel is okay but the food is good. The hotel needs to improve on its housekeeping. The quality of bedsheets and towels were poor. The other issue is the time taken to service. Closer to the airport, it's a okay hotel to stay in.

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Mr. Saket, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Ginger Surat. We understand that you were dissatisfied with the condition of the towels and bed linen. Your concern regarding the bed linens and towels has been taken... More

Ahmedabad, India
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 26, 2014

The Ginger is a group of hotel company so they are managing property very well. The best part of this hotel is nearer to aiport so one can easily align to his travel. The alloted room was clean and comfortable for sleep. The staff service is also supportive and as per expectation. One can stay for business stay.

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Mumbai
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 19, 2014

Room was clean, CCD below the hotel an advantage. Decent Building, secured.great location. But -you need to carry your own bags. - Torn bed sheets - Cracked walls - No wifi password for 12 hours, after you check in. - Room service takes 2 hours. - Guests not allowed in room. - Very average breakfast lay. Diluted water juice, with... More

Was this review helpful? Yes 1
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. We are sorry to hear your dissatisfaction, about Wi-Fi facility. Your concern regarding the Wi-Fi has been taken into consideration... More

New Delhi, India
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 17, 2014

The hotel looks more like a business hotel and ofcourse, budget hotel as the chain Ginger Hotels is. The hotel is well located...about 15 mins from the airport and about 15 mins to the old Surat city. There are 3-4 malls around the hotel which give a couple of gud eating options around! One of the malls also has a... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service
Hotel Class
Number of rooms
98

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