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All 30 Surat hotels

Hotel Ginger Surat

3.0 of 5 Hotel   |   Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Hotel amenities
Hotel Ginger Surat

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46%
Ranked #12 of 30 hotels in Surat
A recent review
3 of 5 stars reviewed 5 days ago
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96 people have reviewed this hotel

Traveler rating
    4
    31
    39
    9
    13
See reviews for
13
7
16
66
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed yesterday NEW

I frequent surat ginger but this time the stay was horrible. ... the cleanliness levels are dropping below expectations and the hotel in general is not maintained well. The bathrooms have stains all over and its seemingly unhygienic even to step in. The bathroom exhaust was not working and u felt almost suffocating to be there.. worst was the restaurant... More

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for a night at Ginger. The hotel is okay but the food is good. The hotel needs to improve on its housekeeping. The quality of bedsheets and towels were poor. The other issue is the time taken to service. Closer to the airport, it's a okay hotel to stay in.

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Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Mr. Saket, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Ginger Surat. We understand that you were dissatisfied with the condition of the towels and bed linen. Your concern regarding the bed linens and towels has been taken... More

Ahmedabad, India
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Ginger is a group of hotel company so they are managing property very well. The best part of this hotel is nearer to aiport so one can easily align to his travel. The alloted room was clean and comfortable for sleep. The staff service is also supportive and as per expectation. One can stay for business stay.

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Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Mumbai
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 19, 2014

Room was clean, CCD below the hotel an advantage. Decent Building, secured.great location. But -you need to carry your own bags. - Torn bed sheets - Cracked walls - No wifi password for 12 hours, after you check in. - Room service takes 2 hours. - Guests not allowed in room. - Very average breakfast lay. Diluted water juice, with... More

Was this review helpful? Yes 1
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. We are sorry to hear your dissatisfaction, about Wi-Fi facility. Your concern regarding the Wi-Fi has been taken into consideration... More

New Delhi, India
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 17, 2014

The hotel looks more like a business hotel and ofcourse, budget hotel as the chain Ginger Hotels is. The hotel is well located...about 15 mins from the airport and about 15 mins to the old Surat city. There are 3-4 malls around the hotel which give a couple of gud eating options around! One of the malls also has a... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Delhi
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 16, 2014

The rooms are not so spacious, we had booked triple occupancy but the room was so cramped that we had to ask them to accommodate to a slightly bigger room, also they offered as an extra bed was a mattress which was put on floor without any base...it seems they need to work on basics or not offer what they... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback and concerns. On behalf of Ginger Hotels, we sincerely apologize for not being able to provide you with our warm hospitality; which is the general norm of our hotel. We note with deep regret that our services did not... More

New York City, New York
Top Contributor
173 reviews 173 reviews
46 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed March 15, 2014

I am on a bicycle vacation traveling across India. Along the way the lightening connector for my IPad became frayed and was no longer reliably charging. So I diverted to Surat and the IVenus Apple reseller at the Rahul Raj Mall on Dumas Rd. The Ginger is just a couple of blocks away so it made sense to stay there.... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. We understand that you were dissatisfied, with the hotel room size and the design not being upto the mark. Your... More

Bangalore, India
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 1, 2014

I was on a business trip. The good thing about the hotel is the clean and good rooms / linens although though rooms are small for a family. Breakfast could have been more elaborate. Overall food is good. Wifi isn't good. Location is good, peaceful and calm.

Was this review helpful? Yes 1
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. We are sorry to hear your dissatisfaction regarding the Wi-Fi, as we had some Wi-Fi connectivity issues during your stay... More

Mumbai (Bombay), India
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 22, 2014

I find this hotel has improved. Service is good. Rooms are suitable. WIFI works. The hotel is mostly going full. The Manager is constantly on vigil and keen to take guest's feedback. Food is good. Service at restaurant has also improved.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2014 via mobile

Good place to stay if you are travelling for work. Close to the airport in a new locality. Breakfast could have been a little more elaborate. The room was clean and well lit. The linen crisp. Will stay at the hotel if I return for any work to Surat

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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Location: India > Gujarat > Surat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant
Hotel Style:
Ranked #12 of 30 hotels in Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
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