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All 30 Surat hotels

Hotel Ginger Surat

3.0 of 5 Hotel   |   Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
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Hotel Ginger Surat
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Ranked #10 of 30 Hotels in Surat
A recent review
3 of 5 stars reviewed 6 days ago
n_dnyanesh Mumbai, Maharashtra, India
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106 reviews from our community

Traveler rating
    5
    36
    42
    10
    13
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16
7
16
71
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Mumbai, Maharashtra, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Its a basic hotel with no fancy facilities. Rooms are small and have very average type of amenities. AC makes too much noise that you cant bear it and you need to switch it off asap. It has small LCD TV, table & chair, tea & coffee maker, 4 paper cups to have tea/coffee, only 2 tea bag and coffee... More

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Apologies for the inconvenience caused. We genuinely regret the inconvenience caused to you during your recent stay at Ginger - Surat. Our team will take appropriate actions on this matter and will keep you posted regarding the same. We are sorry to hear about your dissatisfaction regarding the size of the room. We have been working on the... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 4 nights. The rooms are nice and clean, staff very good in all areas and services excellent. The wifi was an issue for the first two nights and they tried their best to resolve it. Third night on wards it was fine. The food in the restaurant was excellent. Just wonder why the TVs in the room are... More

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Vadodara, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As brand ginger u expect self service but they have gone further into cost cutting at surat is what we felt small queen size beds with one hinje sliding wardrobe and window AC which makes us feel of some low range accommodation.We checked in late and checked out early today so it was OK but for long stay would have... More

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We appreciate you taking time out and communicating with us. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. Thank you for bringing this to our notice, our team will take appropriate actions on this matter and we will keep you posted regarding the same. We are sorry to hear your dissatisfaction... More

Ahmedabad, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Much better than some of the other Ginger hotels which face poor maintenance, unclean rooms etc. Neat rooms, good staff, good hospitality - ofcourse the Ginger way Worth staying. But far from the city center & railway station. Good access to malls in the area where new malls are setup.

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Salmiyah, Kuwait
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good business hotel and ideally located. The rooms are pretty clean. The bathroom exhaust could be better. The breakfast buffet is decent. I would certainly stay again at this hotel. The hotel staff are very pleasing and helpful.

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

New Delhi, India
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 24, 2014

I stayed in Hotel Ginger Surat on a Del-Blr Roadtrip. We came in the evening and had to check-out early next morning. While the hotel is big from outside, the room's carpet area is very small. Also, the beds had wheels and will slide once you sit with your back against the wall. They have a gym and business desk... More

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Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, Apologies for the inconvenience caused. We genuinely regret the trouble caused to you during your recent stay at Ginger Surat. Our team will take appropriate actions on this matter, keeping you posted regarding the same. We are sorry to hear about your dissatisfaction regarding the size of the room. We have been working on the new room concept... More

Kolhapur, India
Contributor
18 reviews 18 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 21, 2014

We stayed in the hotel as we had come to attend a wedding of a family friend. Starting with the Manager the entire team was very friendly & cooperative. Though the hotel was full due to marriage season all were attended to properly. Only one thing during the breakfast they should have more staff during season time as the current... More

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

Vadodara, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

Your staying at a Ginger so do not expect the Taj. That said and done this is a small compact hotel good for the budget and good for a one night stay. Limited service and limited food options. They should do something about that. All in all can't complain when your on a budget.

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We have noted your feedback and have forwarded the same to the concern authority. Your valuable feedback will help us strive to be the best. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great... More

Hyderabad, India
1 review
4 of 5 stars Reviewed May 5, 2014

Food Variety on the menu is limited and the food pricing a bit high, if possible reconsider to lower the price and also redesign the food menu. There are many news channels in the list, please add sport channels and other hindi channels.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More

1 review
2 of 5 stars Reviewed April 26, 2014

Think twice before booking. Poor service, Limited choice breakfast with poor service. Nothing special in room facilities . Worst hotel in affordable price @ prime location. Definitely a good view of Tapi river in front rooms.

Was this review helpful? Yes
Ginger H, Guest Relations Manager at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us. We note with deep regret that our services did not meet your expectation during your recent stay at Ginger Surat. We are sorry to hear your dissatisfaction, regarding food options and service provided by the Restaurant staff. We sincerely regret that the staff was not competent to... More

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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
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