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All 29 Surat hotels

Hotel Ginger Surat

3.0 of 5 Hotel   |   Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
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Ranked #11 of 29 Hotels in Surat
A recent review
4 of 5 stars reviewed 1 week ago
Vinaytiwari06 Ahmedabad, India
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115 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I visited Surat on an official trip and a pretty busy one. The guys at Ginger made sure I had no trouble during my stay. The check-in, check-out, billing was as smooth as silk. Always ready for whatever service you need. Food was great. Had quite some varieties to choose from. Another good thing about this hotel is that they... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

Visakhapatnam, Andhra Pradesh, India
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

people say the first impact is best impact may be true in this case the ginger hotel's lift was under repair on the day we checked in giving us a bad experience and climbing 3 floors with luggage as you don't have help in ginger made us struggle. this is my second stay with ginger property earlier was at agartala... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Please accept my personal apology for the inconvenience caused during your stay at Ginger. While Ginger is designed empowering our guest to easily sail through the services, it is our responsibility to be of assistance as and when the requirement be. We regret to note that the team did not rise up to the expectations. However would request... More 

Mumbai (Bombay), India
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When i checked in Ginger , i was sure this would be a great day ,being a regular at this Hotel for years. However as always , Ginger ,Surat lets me down. When i checked in , i found garbage still in the room... surprisingly for a room just cleaned for a new guest ,no one seemed to be bothered.... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Mr. Percy, Thank you for your patronage and please accept my apology for the disappointing experience you had at Surat. We have already taken it up with the hotel team and bridged the gap in process to ensure that the rooms are pre checked for your next stay. The Wi-Fi infrastructure is upgraded. We thank you for your support... More 

Brampton, Canada
Top Contributor
95 reviews 95 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 10, 2014

The hotel is on the outskirt of Surat and is more for business travelers than couples. It is situated on a quiet street but close to the main road leading to Surat airport which can be reached in 20 minutes without traffic. The room size and toilet were small with hardly a space to keep luggage. The breakfast buffet had... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We apologize for the inconvenience caused to you during your recent stay at Ginger Surat. We have been working on the new room concept which has been piloted in our hotel in Mumbai, the same will be refurbished in other Ginger properties on similar lines. Your concern over the food served with regards to its quality and variety... More 

Mumbai
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 25, 2014

I occasionally stay in this hotel for business trip, Hotel is bit away from city near to Airport.....still a good hotel. Rooms are neat & clean, food as usual limited options but economical.Good parking facility..

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

Mumbai
1 review
4 of 5 stars Reviewed October 16, 2014

Very clean. Meets all you needs without bells and whistles.For the price everything is good except the wi-fi which sucks. It has been bad for more than 2 years. I have complained to no avail. Otherwise all is excellent.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We apologies for the inconvenience caused to you during your recent stay at Ginger Surat. We sincerely regret that our Wi-Fi facility was not upto the mark. Your concern has been escalated to our IT department for immediate action. We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2014

Its budgeted hotel with range of 2.5k to 3k in good area like Dumas road. Neat & clean rooms with unique bath gel in all chain hotels of Ginger. Room size is small so difficult to stay with family. Average food with lesser options un menu. Window AC fitted in all rooms which creates much noise at night. But overall... More 

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback and concerns. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Surat. We are sorry to hear about your dissatisfaction regarding the size of the room. We have been working on the new room... More 

Ahmedabad
Contributor
16 reviews 16 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 19, 2014

the location of hotel is good . the cleanliness and ambience is also good. staff is courteous and food quality is good . taste and price appreciable. good for corporates and couple . room size is small but worth the price. the locality is calm and clean. half an hour from station . the rooms are neat and clean. i... More 

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 19, 2014

Very Poor service........room size was very small....old fashioned AC (also not working properly), Very Small TV i guess 14" . Staff good for nothing....but hotel rate over priced......Totally waste of money..................

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Thank you for communicating with us. We understand your concerns that you have raised during your recent stay at Ginger Surat. Be rest assured, we will take appropriate actions on this matter. We understand that you were dissatisfied with the size of the room. We have been working on the new room concept which has been implemented in... More 

Mumbai, Maharashtra, India
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 10, 2014 via mobile

Its a basic hotel with no fancy facilities. Rooms are small and have very average type of amenities. AC makes too much noise that you cant bear it and you need to switch it off asap. It has small LCD TV, table & chair, tea & coffee maker, 4 paper cups to have tea/coffee, only 2 tea bag and coffee... More 

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Apologies for the inconvenience caused. We genuinely regret the inconvenience caused to you during your recent stay at Ginger - Surat. Our team will take appropriate actions on this matter and will keep you posted regarding the same. We are sorry to hear about your dissatisfaction regarding the size of the room. We have been working on the... More 

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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Phone Number:
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
Number of rooms: 98
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