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Hotel Ginger Surat

3.0 of 5 Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
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Hotel Ginger Surat
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Hotel Ginger Surat
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121 reviews from our community

Traveler rating
    7
    42
    46
    11
    15
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16
8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

As we were planning for taking auditions for our new show Voice , we came accross to the property of Ginger surat where i contacted Moiz who helped me alot in finalizing the venue for my auditions and with this he also helped me in getting good facilities along with stay. The property is in a very lively envirement where... More 

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

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Mumbai (Bombay), India
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed in Ginger previously, but room in this one was in a very bad shape. There was water leaking in the bathroom continuously, even the shower panel was broken. I ordered food from room service and it had excess salt in it. Not going to stay here again for sure!

Was this review helpful? Yes 1
Ahmedabad, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay i was staying in the hotel for three nights in Room 116 and must seriously appriciate Mr. Ranjit in the in room dinning and Amit Singh, Bikash, Deepak, Mitali and Sweta very cheerful and always ahead to help you out. I must tell you guys stay in this hotel you will feel like staying in... More 

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Ahmedabad, India
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in the hotel in room number 315 and enjoyed my stay and would like to come back to the hotel once again. Great staff extreme helpful. Room clean can be little more improved. if you want to go for a shopping there are three malls in the same vicinity so can enjoy even in Surat.

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Head of Operations, Ginger Hotels More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Not clean at all. The rooms were full of dust and smelt really bad. There were urine stains on the blankets. The bathroom area wasn't really clean. Breakfast was horrible with no variety at all. WiFi connectivity was promised but could not connect at all.

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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights and found the hotel good. Located off dumas road which is happening locality of surat. Rooms are small if additional bed is required. Breakfast could have been better. I found the rates on little higher side for a budget hotel. All in better option to stay in surat.

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2014 via mobile

I visited Surat on an official trip and a pretty busy one. The guys at Ginger made sure I had no trouble during my stay. The check-in, check-out, billing was as smooth as silk. Always ready for whatever service you need. Food was great. Had quite some varieties to choose from. Another good thing about this hotel is that they... More 

Was this review helpful? Yes 1
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We sincerely appreciate your valuable feedback & words of appreciation. We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests. It was a great pleasure having you to stay with us at Ginger Hotel. Looking forward to your continued association with us. Regards, Ravi Pillai, Head of Operations, Ginger... More 

Visakhapatnam, Andhra Pradesh, India
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 6, 2014

people say the first impact is best impact may be true in this case the ginger hotel's lift was under repair on the day we checked in giving us a bad experience and climbing 3 floors with luggage as you don't have help in ginger made us struggle. this is my second stay with ginger property earlier was at agartala... More 

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Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, Please accept my personal apology for the inconvenience caused during your stay at Ginger. While Ginger is designed empowering our guest to easily sail through the services, it is our responsibility to be of assistance as and when the requirement be. We regret to note that the team did not rise up to the expectations. However would request... More 

Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 19, 2014

When i checked in Ginger , i was sure this would be a great day ,being a regular at this Hotel for years. However as always , Ginger ,Surat lets me down. When i checked in , i found garbage still in the room... surprisingly for a room just cleaned for a new guest ,no one seemed to be bothered.... More 

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Mr. Percy, Thank you for your patronage and please accept my apology for the disappointing experience you had at Surat. We have already taken it up with the hotel team and bridged the gap in process to ensure that the rooms are pre checked for your next stay. The Wi-Fi infrastructure is upgraded. We thank you for your support... More 

Brampton, Canada
Top Contributor
101 reviews 101 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 10, 2014

The hotel is on the outskirt of Surat and is more for business travelers than couples. It is situated on a quiet street but close to the main road leading to Surat airport which can be reached in 20 minutes without traffic. The room size and toilet were small with hardly a space to keep luggage. The breakfast buffet had... More 

Was this review helpful? Yes
Ginger H, Head of Operations at Hotel Ginger Surat, responded to this review

Dear Guest, We apologize for the inconvenience caused to you during your recent stay at Ginger Surat. We have been working on the new room concept which has been piloted in our hotel in Mumbai, the same will be refurbished in other Ginger properties on similar lines. Your concern over the food served with regards to its quality and variety... More 

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Additional Information about Hotel Ginger Surat

Address: Off Dumus Road, Near Iskon Mall, | Near Iskon Mall, Surat 395007, India
Phone Number:
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ginger Surat 3*
Number of rooms: 98
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