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Lords Plaza - Surat

3.5 of 5
Delhi Gate, Ring Road,, Surat 395003, India
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Best prices for: 1 room 1 guest
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Lords Plaza - Surat
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Lords Plaza - Surat
Lords Plaza - Surat
Lords Plaza - Surat
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (38)
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a family trip to surat and lords plaza was the place where we have stayed Nice place to stay as per the pricing and quality they provide Staff was good and friendly enjoyed staying and will definitely stay at this place whenever we will visit to surat

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It's like step star hotel. Very average. The staff is mostly lost. The rooms however are nice. At par with a four star hotel. Food is sad. Since it's closer to the railway station, constant noise of trains passing by disturb that peaceful sleep. You can even hear people taking in adjoining rooms. Put in a little more money and... More 

Was this review helpful? Yes 8
Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been to Lord's properties in different cities in Gujarat, so this time since I had to stay in hotel - i chose Lord's Plaza Surat. Nicely developed hotel in the heart of the city, however 1. Parking problem 2. Pick-up arrangement goof-up 3. Rooms are OK types 4. In room dining takes time more than ordinary time 5.... More 

Was this review helpful? Yes 6
Top Contributor
93 reviews 93 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Lords Plaza was an average experience, I stayed at the hotel for 9 days. The room was reasonable, bed comfortable, shower was ok, but we were top floor facing the heavy road noise/honking day and night and had no wifi. Staff were Ok in their attentiveness but I did have to ask a follow up a few times for the... More 

Was this review helpful? Yes 4
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for 7 nights (deluxe room), this one week stay is enough to give all of you good idea about the property, outlets within the property and service standard. First thing first Check-in experience luckily for us was quick and efficient, but during our stay we saw many people getting impatient,ndia-a land of intrigue and mystery. The mystery... More 

Was this review helpful? Yes 3
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More 

Durban, South Africa
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 12, 2015

We booked in from the 02 March till 04 March 2015 . Check in just seem confused when we arrived and had to wait. We were booked into the 11th Floor and right in the end. Firstly the elevator stops at the 9th floor and then walk and jump into another elevator to get to the 11th floor. However this... More 

Was this review helpful? Yes 3
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel We regret for the inconvenience caused during your stay . Your concern have been noted and corrective action has been taken. We would... More 

Nashville, Tennessee
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 21, 2015

We stayed here for 7 nights (deluxe room), this one week stay is enough to give all of you good idea about the property, outlets within the property and service standard. First thing first Check-in experience luckily for us was quick and efficient, but during our stay we saw many people getting impatient, luggage was not getting transferred. Hotel do... More 

Was this review helpful? Yes 4
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 19, 2015

India-a land of intrigue and mystery. The mystery here was where is the hot water! Ok the nieces have not been to India in more than 12 years so we thought that we would book into some comfortable places. We were staying at the The Gateway Hotel Athwalines, but due to wedding season we were on there for 2 days.... More 

Was this review helpful? Yes 8
LordsPlazaS, Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel We regret for the inconvenience caused during your stay . Your concern have been noted and corrective action has been taken. We would... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 19, 2015

Terrible hotel. 1. No hot water. 2. Dirty rooms dirty towels. 3. Restaurant food terrible. 4. Swimming pool under repair. 5. Staff and manager rude. We stayed their as a family, we did know it was mid priced and basic was given written conformation on the cost. was asked to fill in forms on arrival but didn't check the small... More 

Was this review helpful? Yes 7
LordsPlazaS, Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel We regret for the inconvenience caused during your stay . Your concern have been noted and corrective action has been taken. We would... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2015

I used to stay in this hotel quite frequently before 2011 as a part of business trip. I came here in 2015 and I was really feeling good the way they have kept the condition and pace with ever changing customer demands in hospitality industry. The best thing is that I have met lot of staffs who are very old... More 

Was this review helpful? Yes
LordsPlazaS, Front Office Manager at Lords Plaza - Surat, responded to this review

Dear Sir Greetings from Lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More 

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