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All 30 Surat hotels

Lords Plaza - Surat

3.5 of 5 Hotel   |   Delhi Gate, Ring Road,, Surat 395003, India
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Lords Plaza - Surat
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Ranked #5 of 30 Hotels in Surat
A recent review
3 of 5 stars reviewed 1 week ago
dramitpande New Delhi, India
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173 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Delhi, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel while attending a conferance in surat, I checked in pretty early and was given an upgrade to deluxe room for the time being. Room however was very old and air conditioning unit was making a lot of noise and not cooling at all. On complaining to the staff below i found dat hotel is under renovation... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Made booking telephonically and was truly amazed about the warm and efficient reception and the personal welcome accorded to guests by the duty manager,Mr Amrit Chetry. He ensured our stay was comfortable and was passionate about his job. A wonderful ambassador for this hotel chain.His hands on approach is admirable and is worthy of emulation.

Was this review helpful? Yes
LordsPlazaS, Assistant Sales manager at Lords Plaza - Surat, responded to this review

Dear Sir/Madam, Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More

Surat, India
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here in Lords Surat for more than 10 days and stay was fantastic I would like to give special thank to Front office team and Duty manger Mr. Amrit. No doubt food quality at Lords surat is also good But also require some more improvement in some areas like Free internet. Also need to improve Pool quality.

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr. Hitesh Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel... More

New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very centrally located, very good rooms , excellent service levels and value for money. This hotel is very near to the bus stand and railway station, however not noisy, and it has a excellent roof top restaurant serving delicious non veg fare. Rooms are very well appointed with modern fixtures , and the front office is very efficient. Hotel is... More

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr. Aditya Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel... More

Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for just a night. Heard it was supposed to be one of the better hotels. But was astonished at the lack of people skill training the staff here as, especially the front desk. Even though they knew we were staying as corporates, they asked for an advance. Who does that now? The rooms were pretty average, small and... More

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LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr. Rushik Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel We regret for the bad experiences at our front desk and some of the amenities. Your concern have been noted and corrective... More

1 review
5 of 5 stars Reviewed 5 weeks ago

Comfortable prises.. Good customer receving.. Best service providing.... They are maintaining good food quality.. Best rooms... Many facilities are incured in this hotel... I'm so comfortable to stay here...

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr. Bhushan Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel... More

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

Had a amazing time with my this trip. All thanks to Mr.Amrit Chetry ( Duty Manager ). Amazing food and rooms service. Even at odd hours of the day the Manager was available for help as I was not feeling well and he arranged medicine at late hours of the evening without any discussion or arguments. He was off duty... More

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr. Raj Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel... More

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 24, 2014

Front desk executives lacks basics of hospitality industry i,e being hospitable. If you just faced a loud guest, whom you hated, still you should be presentable for the next one coming in, isn't it? Room service gone for a complete toss, after dinner, I must have called 3 times to clear off the dinner plates, none showed up. The next... More

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Mr.Manoj Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel We regret for the bad experiences at our front desk and by the room service. Your concern have been noted and corrective action... More

Surat, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

excellent hotel to stay.very good customer service.we were staying here since 15 days but we didn't even encounter a single inconvenience.we were here staying under mvp plan which was superb with complimentary breakfast and dinner and if you have any inconvenience call amrit he solves it in minutes.

Was this review helpful? Yes 1
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Sir, Greetings from lords Plaza Surat !!!! Thank you for making Lords Plaza your choice of accommodation in Surat. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments about the hotel &... More

chennai
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 18, 2014

Had a terrible welcome with the room smelling nasty with cigarette smell. When reported to housekeeping,the staff came with a bottle with soap water to spray the room :-P. Tried the roof-top restaurant , which was again a distasteful experience, the ambiance was horrible and food tasted terrible. The coffee-shop (Coriander) was fortunately a breather , taste was palatable though... More

Was this review helpful? Yes
LordsPlazaS, Assistant Sales Manager at Lords Plaza - Surat, responded to this review

Dear Sir, Namaskar !! Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been. We have taken cognizance on your feedback on our services, we have fallen short of your expectations with regards to our services. Rest assured your feedback has been... More

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Additional Information about Lords Plaza - Surat

Address: Delhi Gate, Ring Road,, Surat 395003, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Lords Plaza - Surat 3.5*
Number of rooms: 110
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Also Known As:
Lords Plaza - Surat Hotel Surat

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