We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Surat hotels

The Gateway Hotel Athwa Lines Surat

3.5 of 5 Hotel   |   Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Hotel amenities
Save Saved
You added The Gateway Hotel Athwa Lines Surat to your Saves list
The Gateway Hotel Athwa Lines Surat
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
86%
Ranked #1 of 30 hotels in Surat
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
TennisPRS Mumbai (Bombay), India
  • Overview
  • Reviews (270)
  • Photos (129)
  • Amenities
  • Q&A
  • Room tips (82)
  • Location
  • More
Write a Review

270 people have reviewed this hotel

Traveler rating
    111
    115
    32
    5
    7
See reviews for
42
32
28
162
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

There is not much of a choice in Surat and Taj Gateway caters to all sort of clients, business, pleasure, conference, ceremonies, functions etc, The rooms are reasonably large and clean. The bath room is well designed and meets expectations. The amenities in the room are adequate. In all, the stay was very comfortable. The food is okay. Breakfast offers... More

Was this review helpful? Yes
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Dont be misled by the Taj Group tag, this is nothing like the Taj Hotels. From the rats that abound and the lethargy of the staff, a very disappointing experience. We saw a rat basking at the doorway and complained - the attendant told us its happened before and nothing will be done. It would seem that most services are... More

Was this review helpful? Yes
ANAND
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A good hotel with some rooms offering a fantastic view of the river Tapi and the city beyond it. The rooms were well maintained and modern. We stayed there as guests during the marriage of a cousin and we had a comfy stay. The breakfast offered good options Indian/International. The parking area is limited and often during the evenings the... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also... More

Ahmedabad, India
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

excellent hotel in the cream area . with very good amenities. very couteous staff, river view , very large size well furnished rooms, good health club, with 24 hours coffee shop. Very good welcome kit comprising of apples, chocolates,waffers,mineral water, airated water. Good parking space.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 19, 2014

Hotel is ok. There are not many options in Surat and this is ok. Room is fine food is ok staff are pleasant. Wifi worked fine in the public areas but not properly in my room. Ok for a business trip but nothing special.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken note of your feedback pertaining to the internet connection in your room. I have personally shared your feedback with all our associates and corrective action... More

Mumbai (Bombay), India
Top Contributor
56 reviews 56 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 2, 2014

It is a wonderful hotel to stay in at Surat. Rooms are good, more than decent in size, neat and clean, room service and house keeping is excellent. This was my second visit and things have only gotten better. Breakfast and Dinner buffet spread is excellent with all varieties on display, typical Taj style. At 760 bucks(taxes incl.), I believe... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Mr. Sharma, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates... More

Cheshire, England
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2014

Whilst undoubtedly the best hotel in Surat, The Gateway does not really live up to the Taj brand. The renovated rooms are clean and bright, the gym and pool are OK. However, the Coffee shop is a different matter, not even clean, food stains are clearly visible on all seats and tables mats are not much better. The buffet food... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. This is a small note to assure you that I have taken note of your feedback pertaining to the coffee shop & the quality of food. I have personally shared your feedback with all our associates... More

2 reviews
4 of 5 stars Reviewed May 28, 2014

I have been staying at this Hotel for almost 9 yrs. Management changed from a Holiday Inn to Taj Group. Difference in quality of rooms, service, food quality has touch of "Taj Group" !! Very kind and helpful staff. To concrete suggestion they accept and implement. I would like to name a few staff, with whom I had interaction -... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am happy to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. I... More

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

excellent hotel with best of amenities and very helpful staff and nice location with a river view very large size room with large size bed with good health club with spa facility with 24 hours coffee shop with multi cousin restaurant.

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Kolkata (Calcutta), India
Top Contributor
67 reviews 67 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 25, 2014

This is a superb hotel, very nice staff, good location and very receptive too. My thanks to the kitchen staff and the chef who kindly put up with my requests and congratulations for the very best "Phirni" that I have ever tasted. Suggestion, checkout needs to be smoother.

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates esp.... More

Owners: What's your side of the story?
If you own or manage The Gateway Hotel Athwa Lines Surat, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Gateway Hotel Athwa Lines Surat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Orbitz, Tingo, Priceline, Agoda, BookingOdigeoWL and Venere so you can book your The Gateway Hotel Athwa Lines Surat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

129 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (117)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (18)
Viewed
Dining (5)
Viewed
Pool/beach area (4)
Viewed
Bathroom (8)
Viewed
View from room (15)
Viewed
Family/play areas (2)
Viewed
Other (59)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (3)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
206

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer