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All 30 Surat hotels

The Gateway Hotel Athwa Lines Surat

3.5 of 5 Hotel   |   Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
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The Gateway Hotel Athwa Lines Surat
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86%
Ranked #1 of 30 hotels in Surat
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Tataria Mumbai (Bombay), India
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250 people have reviewed this hotel

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    29
    5
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mumbai (Bombay), India
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

During my short visit to Surat to attend a function, I stayed here. This is my second stay at this Hotel. I found services - reception etc. were of high standard. Room was clean. All facilities in place. I will be happy to stay again at this place, while visiting Surat.

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Mumbai, Maharashtra, India
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel has a beautiful location since it is on the banks of the river and if you get the room facing the river then it is great. food is good ...Staff is good and meets the expectation ....The hotel has recently been done up again and new rooms are good ...

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Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

New Delhi, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I am really dissapointed with their service. My colleagues and I are traveling to Surat frequently for business and whenever I try to book a room wit this hotel they talk to me in a very rude manner which just not what one would expect from a Taj hotel. In future e will rather stay in other hotel, like Grand... More

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Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I regret to note about the inconvenience caused to you while making a room reservation in our hotel. Would request if you could share with me further details of the same on my email id amit.mehta@tajhotels.com. Your... More

Ahmedabad, India
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was pretty nice experience. Nice rooms and Good Service. Staff was quite hospitable and the food was good too. All in all, I would say it's worth staying there specially when you are visiting with your family

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have traveled Surat many times but have never got a chance to stay back, when i now started staying in Surat at first it was very difficult to look for a best hotel in Surat. Finally i found The Gateway Hotel. The experience is so far very good. Rooms are big and with a very nice view. Breakfast :... More

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

London, UK
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week while visiting Surat, and it was a pleasurable experience. Hotel staff are very professional and always helpful. Rooms were clean and top standard as you expect from hotel of this caliber. And although it's Taj, prices were actually reasonable. Hotel also has great restaurants. Highly recommended.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Atyrau, Kazakhstan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stay in Gateway Hotel Athwa Lines Surat in August 2012, I think it is best hotel in Surat city, Gujarat state. due to there alcho shop:) Restoran is very nice so many veriaty of foods especially Gujaraty Tall for 250 Rs

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

got here tired after a 4 hour delay from Mumbai, but was relaxed the moment daughter and I entered the hotel. it was the fastest checkin I have ever experienced anywhere! staff were extremely polite and ever smiling. best thing was that we automatically got an upgrade from standard to an executive room which was so lovely especially after the... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates esp.... More

Padua, Italy
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been in other hotels in this city, however this is the one I personally suggest. Rooms clean, big and quite modern. People is gentle and the kitchen offers all kind of food. If you really need to go to Surat....This is the hotel.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We travelled as a group to attend a marriage in Dec 2013. The check-in process was smooth, rooms comfortable and staff friendly. For breakfast we had to run around a bit to locate where our party was being attended to. Would have helped had they cleared marked the respective areas. The shocker came in the afternoon when I saw lunch... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I have taken a very serious note of the feedback provided by you regarding an outsourced function wherein hotel lawn was used and corrective action has been taken.Your feedback is really important for us and I along... More

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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 30 hotels in Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
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