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All 30 Surat hotels

The Gateway Hotel Athwa Lines Surat

3.5 of 5 Hotel   |   Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
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The Gateway Hotel Athwa Lines Surat
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86%
Ranked #1 of 30 hotels in Surat
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
EssEssKay Ahmedabad, India
  • Reviews (267)
  • Photos (127)
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267 people have reviewed this hotel

Traveler rating
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    31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Ahmedabad, India
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

excellent hotel in the cream area . with very good amenities. very couteous staff, river view , very large size well furnished rooms, good health club, with 24 hours coffee shop. Very good welcome kit comprising of apples, chocolates,waffers,mineral water, airated water. Good parking space.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is ok. There are not many options in Surat and this is ok. Room is fine food is ok staff are pleasant. Wifi worked fine in the public areas but not properly in my room. Ok for a business trip but nothing special.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken note of your feedback pertaining to the internet connection in your room. I have personally shared your feedback with all our associates and corrective action... More

Mumbai (Bombay), India
Top Contributor
56 reviews 56 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 2, 2014

It is a wonderful hotel to stay in at Surat. Rooms are good, more than decent in size, neat and clean, room service and house keeping is excellent. This was my second visit and things have only gotten better. Breakfast and Dinner buffet spread is excellent with all varieties on display, typical Taj style. At 760 bucks(taxes incl.), I believe... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Mr. Sharma, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates... More

Cheshire, England
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2014

Whilst undoubtedly the best hotel in Surat, The Gateway does not really live up to the Taj brand. The renovated rooms are clean and bright, the gym and pool are OK. However, the Coffee shop is a different matter, not even clean, food stains are clearly visible on all seats and tables mats are not much better. The buffet food... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. This is a small note to assure you that I have taken note of your feedback pertaining to the coffee shop & the quality of food. I have personally shared your feedback with all our associates... More

2 reviews
4 of 5 stars Reviewed May 28, 2014

I have been staying at this Hotel for almost 9 yrs. Management changed from a Holiday Inn to Taj Group. Difference in quality of rooms, service, food quality has touch of "Taj Group" !! Very kind and helpful staff. To concrete suggestion they accept and implement. I would like to name a few staff, with whom I had interaction -... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am happy to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. I... More

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

excellent hotel with best of amenities and very helpful staff and nice location with a river view very large size room with large size bed with good health club with spa facility with 24 hours coffee shop with multi cousin restaurant.

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Kolkata (Calcutta), India
Top Contributor
67 reviews 67 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 25, 2014

This is a superb hotel, very nice staff, good location and very receptive too. My thanks to the kitchen staff and the chef who kindly put up with my requests and congratulations for the very best "Phirni" that I have ever tasted. Suggestion, checkout needs to be smoother.

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates esp.... More

KOLKATA
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

I have stayed at this hotel in the month of April 2014 where the lake side rooms which I have been stayed is simply superb with its scenic beauty in the early morning. By sitting on your bed u can see the sunrise along with the view of the lake while in the night you can see the surat city... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

The stay at the hotel has been great barring some unforgivable facts. The food had been great during room service. The staff has been very polite and helpful during all the stay. However, during the buffet breakfast in the morning, it was noticed that the staff repeatedly trying to empty the fresh fruit juice container, even by bending the container... More

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Mr. Rao, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. This is a small note to assure you that we had taken a note of your feedback pertaining to the fresh fruit juice container. I have personally shared your feedback with all our associates from... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2014

The hotel is located in a good locality. Although there arent too many eateries around this place if you are looking for a place to eat outside. There is a beautiful palace outside the hotel. You get a good view of the palace from the windows of the hotel. It is situated in a quite residential area which makes it... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
206

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