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The Gateway Hotel Athwa Lines Surat

4.5 of 5 Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
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Certificate of Excellence 2014
The Gateway Hotel Athwa Lines Surat
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The Gateway Hotel Athwa Lines Surat
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338 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars NEW

A great hotel, great food and good staff. What more do you need? Bargain a bit on the room rates if you can. I loved my one day stay and wished i could have stayed longer, maybe next time for sure. Just hope the hotel does not keep increasing room rates or it will be out of reach for me.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

New Delhi, India
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Best Hotel in Surat to Stay. I stayed one night. Rooms are quite good and facing river.Food quality was goods . Its a Value for Money. Staff was cooperative and very helpful. Must stay at Surat.......

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

May be because of marriage season... Room rate got hiked despite regularly visiting this hotel. Marketing manager too busy to meet. No response from him even though left message for contact. It was noisy until 11pm being some program going on. Complimentary WIFI is mere eyewash. Poor connectivity and if you need good speed - get paid voucher. Management is... More 

Was this review helpful? Yes 2
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken a note of your feedback and also discussed the same with my team. Due to full house position we had to book you for a... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Best hotel in Surat , stayed there for 2 nights had a wonderful time. Staff couldn't do enough for us would stay there again and it would always be my first choice. Restaurant food excellent. Taj hotels are the best to stay in .

Was this review helpful? Yes 2
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had been to this hotel at east stayed twice in a 1 and 1.2 months ans earlier also stayed. the hotel rooms are quite good and facing river though the hotel is little old but still the area is very fine. As i travel from Mumbai and taking Surat Airport road . i am state away going to hotel... More 

Was this review helpful? Yes 2
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates especially with... More 

Surat, India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

It is very good . Ceratinly Surats best Located in banks of Tapti River in Athwalines Area very near to airport Food Ambience too good. Truely a Must visit recommended to all Must visit in your nest visit to surat.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Big hotel, but seems old and needs renovation. The lobby seemed like a railway station filled with many many people. The check in was slow. Despite having upgrade vouchers from Taj, they refused to upgrade. Rooms are clean with the view of the river. The toilets were stinking. Overall not a pleasant stay.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken a very serious note of your feedback and corrective action would be taken for the future. Due to full house position our associates were not... More 

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Food is average, but not bad at all. The live band that played during the Sunday Brunch was really good. Staff is courteous and the Service is pretty quick. WiFi connectivity is amazing. Rooms are clean and comfortable. The gymnasium is also pretty good with a personal trainer on the floor all the time. The tariff is really reasonable for... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

Amritsar, India
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we were in Surat for a wedding and stayed at the gateway, stay was very comfortable, rooms were nice and staff is amazingly courteous.food is also good. Room service and hospitality is also good. though we have not tried amenties of hotel but i am sure that must be of this standards only.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It is... More 

Mehsana
Contributor
12 reviews 12 reviews
11 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Warm welcome by front desk the way TAJ does... Very good specious room, well maintained, clean, well equipped room. Taj Is famous for hospitality and once again we feel it's great time and hospitality. Even at night 1:00 am we ordered Biryani, coffee and got within no time and had very nice time there. Very large and delicious spread of... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also I... More 

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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Athwa Lines Surat 4.5*
Number of rooms: 206
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