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The Gateway Hotel Athwa Lines Surat

3.5 of 5 Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
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Certificate of Excellence 2014
The Gateway Hotel Athwa Lines Surat
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The Gateway Hotel Athwa Lines Surat
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313 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While this is Gateway category of hotel from Taj group however this is best hotel you get in Surat. Rooms are spacious and clean. toiletries are of quality. Restaurant offer good spread. Breakfast is also lavish and gives abundance of choice. Staff is courteous. Location is little disadvantageous as they are far away from city center.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More 

Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a very decent property, of the renowned Taj Group affiliation, in Surat, Gujarat. It is a medium rise Hotel, with well lad out and well appointed Guest Rooms, adequately and well furnished. Though drawn out from hustle and bustle of the crowded City, it is say within five minutes walking distance from general convenience shopping area, and about... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More 

Chennai (Madras), India
Top Contributor
189 reviews 189 reviews
44 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in the hotel for 2 nights and can surely say that its best place to stay in Surat. Let me first list out things which I liked. The health club was neat, clean and tidy and the instructor was quite knowledgeable and informed. Enjoyed my workout thoroughly. The hotel also provided a complimentary Jacuzzi, however could not utilise... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates especailly... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Hi, I stayed at the GATEWAY HOTEL athwalines surat from 27th to 30th November Its an excellent property to stay the staff is very coperative Room service is excellent The general Manager Mr. Amit Mehta was very coperative & Mr.Amit Thakur as well

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates especailly... More 

Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Positive points: Cozy bed, big room (we booked a suite), nice view of the river. Negative points: Staff knocked for silly reason like laundry. Breakfast was grand but hardly few things tasted good. We had honeymoon cake in the room but there was nothing to cover it...so was left uncovered all night and was all wasted. I called the hotel... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. Please accept our apologies for the various issues that weren't up to the standards you expected. We have noted all the points that you have raised and be assured that we will take this up with the... More 

Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been travelling to Surat often and find the gateway as the best business hotel on the banks of the river with a great view in the riverside rooms. Fully functional restaurants, Business centre and a nice lobby make this hotel the Hub of travelers in Surat. Great service as expected of a Taj Hotel but Veg Food enthusiasts... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also... More 

Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On my arrival at the hotel we were immediately upgraded from standard rooms to a higher category at no additional cost. The reason for upgrade, simply because the hotel was not fully booked and better rooms were available. I was blown away. A nice touch was when requesting a taxi / tuk tuk the concierge hands you a card to... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More 

Munich
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All I can say about this place is that it is deservedly the BEST hotel in the city. I would go ahead and recommend this place as having the best service anywhere in India. The staff is so very nice, gentle, attentive, caring and professional. Absolutely fantastic. The very moment you arrive till you depart, you can be sure of... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More 

mombasa
Contributor
16 reviews 16 reviews
4 of 5 stars Reviewed 3 weeks ago

one of the best hotel to stay for any status of person. service is exceptional. rooms very comfortable. breakfast has a vied variety. very tasty. anything special on order can be arranged with very minimum charges. it has relaxing reception area.

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More 

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Very Good Hotel, Away from the noise of the city. Close to the river front. Very nicely renovated. River view rooms are beautiful Staff is very friendly and helpful. Food preparation is Yummmm. But the room service spoils the image.. Need to call multiple times and no one answers.. Thirsty and no drinking water.. Call for toiletries no reply.. Had... More 

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates especailly... More 

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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
Number of rooms: 206
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