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The Gateway Hotel Athwa Lines Surat

3.5 of 5 Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
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Certificate of Excellence 2014
The Gateway Hotel Athwa Lines Surat
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The Gateway Hotel Athwa Lines Surat
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295 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Overall average stay. Rooms are very musty smelling and I'd imagine the entire hotel would smell this way if not for the fragrances melting in the hallway and entrance. Room was missing washcloths in the bathroom - perhaps not a common amenity in India. Bathroom amenities were not replenished for second night of the stay. Check in was fine except... More

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Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken a serious note of your feedback pertaining to the bathroom amenities, feedback on interaction during check in / Spice restaurant and pigeons at the entrance.... More

Houston, Texas
Top Contributor
85 reviews 85 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my second time to stay here and I was more impressed this time. The rooms are nice but the staff is what you would expect from a Taj brand. One thing to take note is that Gujarat is a dry state. Pick up some necessary items in duty free when you land in Mumbai before you head this... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

lutterworth
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my 3rd stay here and 1st for more than 1 night, not the best Taj I've stayed at but pretty good. The Spice restaurant excels. Rooms very comfortable, wifi ok but restrictive to 2 devices even on chargeable basis tarrif. Whole A/C system appears to need overhaul as humidity is high and results in musty odours. No complaints... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your review of our hotel on Trip Advisor. This is a small note to assure you that I have taken note of your feedback pertaining to the A/C system and wifi in the hotel. Also I have personally shared your positive feedback with all our... More

Hyderabad, India
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is slightly difficult to locate, but the hotel, rooms, staff, services are all very good. The breakfast is also fine. The quality of room is very good and size is larger than most of the hotels. A decent view of Tapi river from the room adds to the value of the stay...

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

Wigan, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Gateway on a business trip and was pleasantly surprised by the friendly efficient staff and check-in. The room was spotless and the bathroom looked new and well maintained and stocked. The bed was very comfortable and the pillows were perfect. The air conditioning worked well and I experienced no sore throat as is the case in... More

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also... More

Gurgaon, India
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel at 9 in the night after a tiring road journey. Gateway offers Bench marking levels of service. Check in was smooth and quick and the lobby was well lit and buzzing with people. The Room : Excellent quality of room. Size is much larger than most hotels of a similar class. Part flooring was classic... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also... More

Koping, Sweden
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Located in a quiet area of Surat. Quick and courteous check-in. My room was on 6th floor, had a good view over the city skyline. However, the door was not very sound proof; I got disturbed a few times by people talking in the hallway. The decor of the room was very bland, furniture mundane. Water spilled all over the... More

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I regret to note about the inconvenience caused to you during your visit to our hotel and please accept my sincere apology for the same. We at The Gateway Hotel, Surat are very particular about guest... More

Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

It could be say jewel of Surat as there are no such luxury hotels in the city of jewel. A great ambiance makes charm. The rooms are cozy and interior is wonderful. Hotel also serves international class food in their Lounge, Cafe and Restaurant. Only disappointed with the room service because they have not provided basic kit in the room... More

Was this review helpful? Yes 1
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. Also... More

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2014

I stayed at this hotel on my recent visit for business to Surat for 3 nights. Like always with Taj it was outstanding and very comfortable. The rooms were clean. Although on the first day there was some weird smell in the water from shower but it got sorted out by itself. The breakfast spread was good and the staff... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates especailly... More

Bangalore, Karnataka, India
Top Contributor
95 reviews 95 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 16, 2014

A beautiful property with wonderful rooms and a great coffee shop. The rooms are very spacious and lavish. The coffee shop provides an elaborate spread of great cuisine and you can dip into any of the spread with atmost delight. The conferencing venue is good, spacious and the pre function area just good for a lavish buffet. The staff ensure... More

Was this review helpful? Yes
Amit_Mehta_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Surat! Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our associates. It... More

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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Location: India > Gujarat > Surat
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Athwa Lines Surat 3.5*
Number of rooms: 206
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