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Holiday Inn Express Hotel and Suites

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100 Kerry Avenue, Alamogordo, NM 88310
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Holiday Inn Express Hotel and Suites
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Holiday Inn Express Hotel and Suites
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100 reviews from our community

Traveler rating
    50
    29
    10
    6
    5
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36
27
10
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Edmonton, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Not happy with the service this hotel provided us. Out of 5 nights, 2 days our hotel was not cleaned. We left our room at 10 am and returned at 5 or later and not cleaned. Once not cleaned at all and suggested we put the do not disturb sign on( it was in the room). Next time the bed... More 

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Barling, Arkansas
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed the stay, liked the location. The town is easy to get around in and out. Good restaurants nearby and fairly easy to get on the express route from this hotel. Usually are pleased with Holiday Inn Express and this hotel was no exception.

Was this review helpful? Yes
hiexpressalamogordo, General Manager at Holiday Inn Express Hotel and Suites, responded to this review

Dear Shawn R, Thank you for taking the time to rate us! We are glad you enjoyed you stay and we can't wait to have you stay with us again. At your service, Jamal Alqassem General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was a great stay we will make a frequent stay when we go racing a tularosa the only thing is that I will love at least a water bottle in the room . But everything else was good ,staff and location was covinent .

Was this review helpful? Yes 1
hiexpressalamogordo, General Manager at Holiday Inn Express Hotel and Suites, responded to this review

Dear Denise P, Thank you for taking the time to review us on TripAdvisor. We appreciate your kind words and feedback. and we are glad you enjoyed your stay! We do offer water bottles at the front desk, I'm sorry we missed the opportunity to provide that to you. We look forward to having you stay with us again, and... More 

Senior Contributor
27 reviews 27 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is the first time I have stayed in a Holiday Inn Express and they not clean my room. I know they use the excuse of saving the environment to not give you clean towels and change your sheets but not cleaning your room at all? Come on that is going a bit far. We were gone from the room... More 

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hiexpressalamogordo, Front Office Manager at Holiday Inn Express Hotel and Suites, responded to this review

chele263, Your response to TripAdvisor is very important to us and right away I want to apologize that you did not have a wonderful experience. To clarify, Holiday Inn and Express uses the "Save Our Planet" cards in each guest room so everyone has the option to have their sheets and towels changed. However, every guest has the option to... More 

Lubbock, United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 20, 2015

I spent one night for a business trip and the suite was very spacious. The King bed was very comfortable. The breakfast was the same as other Holiday Inn Expresses. If you are not used to soft water, bring hair product 'cause your hair will 'fly away'!

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hiexpressalamogordo, Front Office Manager at Holiday Inn Express Hotel and Suites, responded to this review

Thank you for taking the time to write us a review on Tripadvisor! We are happy to hear you enjoyed the King Suite room and our breakfast. We strive to stay consistent throughout Holiday Inn and Express so guests can expect the same great breakfast during their stay and feel at home. We appreciate your business! Please let us know... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed April 13, 2015

During my three-day stay, I really enjoyed the complimentary breakfast they had. For beverages, they always had fresh coffee, orange juice, apple juice, milk, water, and hot water for tea. They have all sorts of cereals and fruits - oranges, apples, and bananas. They have different kinds of break and pastries. I never got tired of the jam -- apple,... More 

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hiexpressalamogordo, General Manager at Holiday Inn Express Hotel and Suites, responded to this review

AnaChirimoya, We are so happy you enjoyed your stay and our breakfast. We really try hard and provide an exceptional breakfast experience, and your comments really mean a lot to us. We can't wait for you to stay with us again. Your friends in Alamogordo More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

The room was spotless and about twice as big as I expected. Far more space than I needed. This seems to be one of the closer hotels to the White Sands National Monument. It was quiet and has an indoor pool but I didn't use it The breakfast was pretty good although the coffee was just average.

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hiexpressalamogordo, General Manager at Holiday Inn Express Hotel and Suites, responded to this review

P30605, I am glad you enjoyed your stay at our hotel. Our housekeeper's attention to detail is second to none. We pride ourselves in exceeding all our guests expectations, and we fell short on the coffee with you. Next time you come to our property, call and ask for me before you get here, and I will make sure you... More 

wisconsin
Top Contributor
98 reviews 98 reviews
31 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed March 2, 2015 via mobile

The hotel is starting to show wear and tear. It certainly doesn't feel new anymore. It was windy and the wind whistled through the windows. The wifi was somewhat slow. That was all acceptable but the breakfast experience was the most unusual. We got down toward the end of the breakfast hours and went to get our food. We were... More 

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hiexpressalamogordo, General Manager at Holiday Inn Express Hotel and Suites, responded to this review

Dear paprikaj, I am sorry about your recent experience with us. We strive to provide exceptional service, and this time we failed to do so. Your feedback has been shared with the employees to ensure this won't happen again. We always want you to feel welcome, and you are never a burden or "in the way." Please call the hotel... More 

El Paso
Top Contributor
125 reviews 125 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 25, 2015

My wife and I decided we needed a one day run away from the stress of everyday living. We explored Alamogordo and Tularosa during the afternoon. The zoo in Alamogordo is delightful. The hotel is well maintained and the staff is top notch. We were greeted by a friendly and efficient front desk clerk who acknowledged that we were platinum... More 

Was this review helpful? Yes 3
Faringdon, UK
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 10, 2015

Arrived at the same time as a coach tour were checking in, but the receptionist quickly called a colleague to check us in. We had a very large room on an upper floor, which was clean and quite, despite the coach tour! We headed for the indoor pool which was very clean and very well stocked with towels. There were... More 

Was this review helpful? Yes 3
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