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Smartline Palma Rima Hotel

2.0 of 5 Badala Highway | Kololi beach, Kololi, Gambia
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Smartline Palma Rima Hotel
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Smartline Palma Rima Hotel
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610 reviews from our community

Traveler rating
    110
    222
    141
    72
    65
See reviews for
67
316
26
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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  • All months
    (610)
  • Mar-May only
    (172)
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    (23)
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    (78)
  • Dec-Feb only
    (337)
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great britain
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here feb 9th room given was more updated than before and very comfortable, bar and pool area no change, drinks are expensive compared to outside, if you like little tipple get you duty frees it will save you money. food has not changed alot the taste not the greatest in the gambia.

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 6 days ago NEW

On arrival at the hotel I thought we had been dropped off at Pontins. Hotel looked so basic and first impression was not good. However once you see the bigger picture it was actually very good. Hotel is very basic as are the rooms although the bungalows are slightly better. The restaurant was more like a canteen with fish chicken... More 

Was this review helpful? Yes 2
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for taking the time to review our property. We appreciate your generous feedback about our staff, food and services. We were happy to know you had enjoyed your holiday . We look forward to your return. More 

worthing sussex
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Once again we stayed at the Palma Rima and it's looking quite nice with the coat of paint and new bed linnen that they have done.The rooms we stayed in, in the so called block H was as good as ever the maids were perfect with clean towels every day and thebed linen changed frequently are maid was Bintu and... More 

Was this review helpful? Yes 3
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for kind review, our hotel’s first priority is to make sure we are able to provide each guest our excellent services so to meet all their expectations. We are delighted to know you had a fantastic week. Thank you for generous comments. It will be an honor to welcome you back. More 

Bridgend, United Kingdom
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a week in February and were pleasantly surprised by the quality of the accommodation. We were in a bungalow for four which was cleaned daily. It was spacious and comfortable. You need to pay an additional amount (not a lot) for a fan and also for a safe box. Air con per day is pretty pricey. The gardens... More 

Was this review helpful? Yes
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our property. We are delighted to know you found our accommodation meeting the quality needed. Thank you for your generous comments about our cleanliness, comfort and pool area More 

London, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our second visit to the Gambia, we absolutely love the place. However, this was our first and last visit to Palma Rima. Hotel - We were a party of 4, 2 rooms in cell block H. As expected the hotel was very basic (its a 3rd world country after all), but clean. We didn't spend much time in... More 

Was this review helpful? Yes 3
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for your informative review. The Gambia is a lovely country and we are were happy to know you love the place. Our hotel aims to provide guest with unique vacation experiences so to ensure we create lasting memories that will ensure the repeated visits of our guest. We have considered you feedback, our team hopes to... More 

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the palma rima for 2 weeks xmas/new year. We stayed in the bungalows which were so big. We only went b/b as its so cheap to eat out. The hotel is clean and we couldn't fault it. Staff were all great david at breakfast was so so good a big thank you to him. Any one thinking... More 

Was this review helpful? Yes 1
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for sharing your very pleasant review. Your reference to our very efficient and friendly staff was very motivating. We are very delighted to learn you found our hotel excellent. Thank you for your generous feedback on our hotel and services. Your recommendation will certainly prompt other prospective travelers to choose our hotel, we highly appreciate it.... More 

Brighton and Hove, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for a week at palma rima - we emailed to say we would like a double bed rather than two singles and received a very friendly and prompt reply to say that a room with a double bed had been allocated for us. Upon arrival, this was not the case as we were given two single beds so... More 

Was this review helpful? Yes 3
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thank you for taking the time to review Smartline Palma Hotel. We highly appreciate your feedback and comments about staff, cleanliness and pool. Our team hopes that we can host you again soon as it would be our goal to ensure that your next visit to our hotel is excellent. More 

manchester
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we have just come back from this hotel (staying in a bungalow) and cannot fault the hotel or staff in any way what so ever, from checking in to checking out the staff were polite friendly and full of energy. We only had breakfast there but this was fine, David looks after all your needs, and will arrange for something... More 

Was this review helpful? Yes 6
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for your kind review of our hotel. We were motivated to hear that you had enjoyed all aspects of your recent visit. Your generous comments about our staff, food and services is very encouraging. Thank you. We hope that you will consider returning to our hotel for your next visit, you can be assured another excellent... More 

Brussels, Belgium
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited Palma Rima for one week. For dinner/lunch you can Always choose between chicken/ fish or other meat. Also the vegatarians can find a good meal. The rooms are nice and clean and everything was well organised. The environment of the hotel is also nice, with a beach close by and an active side to buy or to eat... More 

Was this review helpful? Yes 2
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thanks for your heartwarming review of our property. We appreciate your generous feedback about our food and services. Our management is delighted to know you had a great stay, on behalf of our entire team we thank you so much for allowing us to host you. Please consider our hotel as your home away from home, it will... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a week in Palma Rima The Gambia it was a fantastic week so clean and tidy and staff really helpful will be back next year.i wanted to stay on but had to come back to work.lovely clean pool and all inclusive was good lovely food

Was this review helpful? Yes 2
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for kind review, our hotel’s first priority is to make sure we are able to provide each guest our excellent services so to meet all their expectations. We are delighted to know you had a fantastic week. Thank you for generous comments. It will be an honor to welcome you back. More 

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Additional Information about Smartline Palma Rima Hotel

Address: Badala Highway | Kololi beach, Kololi, Gambia
Location: Gambia > Banjul Division > Kololi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Smartline Palma Rima Hotel 2*
Number of rooms: 165
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Also Known As:
Hotel Palma Rima
Palma Rima Kololi
Palma Rima Hotel Gambia
Palma Rima Gambia
Smartline Palma Rima Hotel Gambia/Kololi

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