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All 9 Kololi hotels

Smartline Palma Rima Hotel

2.0 of 5 Hotel   |   Badala Highway | Kololi beach, Kololi, Gambia
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Smartline Palma Rima Hotel
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Ranked #6 of 9 Hotels in Kololi
A recent review
4 of 5 stars reviewed 2 days ago
Jay P London, England, United Kingdom
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, England, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have been using Palma Rima since 2000 and every time I visit Gambia I Choose Palma Rima Hotel. Staff working there are very friendly and helpful, over the years lots of improvements are made. For me this is my second home. The owners are taking great interest to improve guests stay and now they are happy to listen to... More

Was this review helpful? Yes
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thank you for your marvelous heart-warming review, We are extremely delighted with your generous comments also for been an incredible loyal guest. Thank you so much for mentioning for our staff and management. Your comments plays a significant role in the development and success of the hotel. We value our customers so much and we appreciate opinions. The... More

NORTH EAST
Contributor
12 reviews 12 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has been refurbished, it is ok on a b and b basis, as breakfast was ok, porridge, cornflakes, bread, fried eggs, omelette, tomatoes, beans, fried doughnuts, and ham. I seen some lovely birds and the monkeys were out at certain times of the day, staff were very good and always smiling.

Was this review helpful? Yes 2
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our property. We are very delighted with your generous comments about our staff also we were happy to know you enjoyed your stay with us and had the time to see the lovely birds and the monkeys. We look forward to welcoming you again in the near future More

Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed in the hotel block named H block by the holiday makers its dated but clean your towels are changed daily but they charge you for the ceiling fan in your room even if your all inclusive its only about a pound a day so not to bad. The swimming pool is great and its the biggest one in... More

Was this review helpful? Yes 1
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for your heart-warming review. We were extremely happy to learn that you enjoyed the services of our staff, it’s our duty to make every guest feel home away from home and make sure they have a fantastic stay. Thank you so much for your generous comments, Please come back again soon as it would be our... More

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We stayed here in the block for one week it was very clean an comftable. The staff are amazing friendly polite and very helpful. The pool was brilliant but apart from that not alot going on. We only ate breakfast and snacks at lunch twice it was ok but wouldnt of eaten much else there as restaurants round the area... More

Was this review helpful? Yes 1
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you so much for reviewing Smartline Palma Rima Hotel, We very happy to know you have enjoyed your stay also thanks so much for the wonderful comments about our staff and the pool. We are looking forward to welcoming you back and hope that you will tell your friends and family about our hotel Regards More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Just returned after a week at the Palma Rima on a bed and breakfast basis, after reading the previous reviews we were quite worried at what we might find. We were pleasantly surprised, we stayed in what they call cell block H, the room was dated yes but clean, cleaned every day and towels changed daily, no air con but... More

Was this review helpful? Yes 2
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thanks so much for the wonderful review. Our hotel main motive is to provide our guests with exceptional, memorable vacation experiences that will ensure the repeated visits of our royal guest. We are happy reaching beyond your expectation Thanks again for mentioning our staff, they are always humble and ready to help any guest. We are looking forward... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel had recently been refurbished and was very clean the pool was amazing and the staff worked very hard to keep it clean the staff at the hotel were all lovely and always smiling the only thing that let this hotel down was the food we were bed and breakfast so did not have any evening meals here but... More

Was this review helpful? Yes 1
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Angela, Thank you for your warm review of our property. Our hotel main motive is to provide guest with exceptional memorable vacation experiences that will ensure the repeated visits of our royal guest. We are very delighted with your wonderful review. We appreciate you made mention of your our staff professionalism. This will definitely encourage them to work hard... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

An absolute dump. Room infested with insects no hot water for 2 days water pressure to low for a shower no such thing as a buffet menu just canteen style meals . I was on all inclusive holiday but went to local restaurant for meals. No waiter service at pool side for clients on all inclusive. Pool dirty "staff friendly"... More

Was this review helpful? Yes 1
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for taking the time to review our property. We apologize that our hotel did not quite meet your expectation. We are sorry but none of clients have ever complain about insects, the entire hotel is highly insecticide and we always have a high rating cleanliness (Rooms, Pool etc.) regarding the hot/water pressure level You should have... More

Stockton-on-Tees, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

A little put off reading reports, just remember your in Africa! The place is lovely, it's very clean, very cheap and very warm. The staff are friendly and nothing is too much trouble. Yes the bungalows look lovely, we are staying in the block. Not too sure we would pay the extra for all inclusive - for £140 each you... More

Was this review helpful? Yes
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to review our property. Guest reviews plays a significant role in the Hotel Management, We appreciate your warm review and we will be more than delighted to receive a full report from you. Our aims are to provide our guest with a remarkable vacation memory and hopefully we will certainly... More

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Beds not comfortable Wifi a joke Staff friendly Watch out the prices change for ur drinks when youve had a few. Did us a favour went down to beach turn right oscars ..... bloody great 2500 dalihas and we had 6 drinks each and 2 meals thats less than £30 and we had lobster... back to hotel Dont expect the... More

Was this review helpful? Yes 5
SmartlinePalmaRimaST, Guest Relations Manager at Smartline Palma Rima Hotel, responded to this review

Dear guest, Thank you for taking the time to review our property. We value our customers so much and we appreciate opinions also we apologize that we did not meet your expectations. Certain areas Wi-Fi was down temporal for servicing but its working excellent now. We are very delighted that our staff were friendly. We look to forward to welcoming... More

London, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Going to keep this short and sweet . travelled last march 2013 it was the best holiday have had for a long time lovely bungalows cleaned every day ,lovely food great swimming pool ,great bar all enclusive ,handy for the fabulous beach .great hotel

Was this review helpful? Yes 6
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Additional Information about Smartline Palma Rima Hotel

Address: Badala Highway | Kololi beach, Kololi, Gambia
Location: Gambia > Banjul Division > Kololi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Smartline Palma Rima Hotel 2*
Number of rooms: 165
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Also Known As:
Hotel Palma Rima
Palma Rima Kololi
Palma Rima Hotel Gambia
Palma Rima Gambia
Smartline Palma Rima Hotel Gambia/Kololi

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