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Sonesta Club

Naama Bay | 2 Sonesta Club Drive, Sharm El Sheikh, Egypt
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Sonesta Club
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1,301 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Manchester
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

It's as simple as this………if you have a gripe about something you're not happy with, don't lie on your sun lounger or stand in the dinner queue spouting off your negativity to other guests……JUST GO TO RECEPTION AND SPEAK TO THEM - OR THE MANAGER. They will do whatever they can to make your holiday the best! We know this... More 

Was this review helpful? Yes 1
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My family, friends and I returned from staying at this lovely hotel on the 25th of August. We all enjoyed our two weeks there so much that we are booking to go back there next year. I have to be very blunt and say that after reading some of the reviews of people on here who claimed to have stayed... More 

Was this review helpful? Yes 1
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Guest, We are thrilled to receive another rave review and so delighted to be awarded with your Best Holiday Ever title. It is lovely to hear your many compliments about your stay with us and we are thankful for your recognition as to how wonderful our staff are. Behind the scenes there is a small army of cleaners, gardeners,... More 

Romford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I absolutely loved this hotel. The staff cannot do enough for you, the food is great no matter what your appetite is you will always find something good to eat. The omelette and pancakes are divine and are freshly cooked every breakfast. Also if you want something else cooked the head chef will endeavour to cook it especially especially for... More 

Was this review helpful? Yes 2
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Guest, It is so lovely to read a review where one of guests clarifies a number of things that I often say in my replies …. Our chefs will always cook you something special if you ask them, as you say. Our management do listen to your feedback and will implement change where necessary, as you say. Our Animation... More 

2 reviews
1 of 5 stars Reviewed 3 days ago NEW

it is true that this resort would need maintenance to bring it back to 5 stars if you want luxury but there is also so good, central without having to take taxis to get around, quiet but with all amenities, including shops and service cash machine. very clean .

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 4 days ago NEW

I'm delighted that the seat is comfortable because very close to the center of Naama-Bay. Great as the price. I was very pleased by the courtesy of the staff.. I was like "very little prince". sometimes I had to be careful walking around ... but not the hotel's fault

Was this review helpful? Yes
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Guest, Thank you for taking the time to write your review and we are delighted to hear that you had such an amazing stay with us. It is good to know that you felt that you had received such good value for money too. We do hope that we see you return to stay with us again and we... More 

Turin, Italy
1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I have a nice holiday in July around this Hotel. The guys in the animation are very good (hello Fabio). The resort is very sick now, clean the pool and super gardens, good food and plentiful.

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sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Maria, It was lovely to welcome you and your husband to our beautiful resort. I am glad that you enjoyed your stay with us back in July and that you enjoyed our recreational facilities and gardens. I am very pleased to hear that you enjoyed your meals too and that you found plenty of variety. We will, with pleasure,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is in a great location,staff were always very polite and helpful,typical food is good and tasty. Perfect holiday for all: single,family,friends or couple. I hope back soon to sonesta club!A GOOD CHOICE.

Was this review helpful? Yes 1
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Christian, It is great to hear that you had a fun and relaxed holiday with us Christian and that you were greeted so warmly by all our lovely staff. We are glad that you enjoyed the food and the location of the resort. We welcome all to the Sonesta Club and cater for the young to the old. Our... More 

Pontefract, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Well where do I start definately won't be returning food is rubbish so glad there was a Macdonalds 5 min walk spent most of our time there has the food was undercooked there was never ice on the bar so drinks was warm hotel reception were useless our room was full of red ants and took the housekeeping 2 hour... More 

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sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Stacey, We are sorry to hear that you did not enjoy your stay with us. Housekeeping attended your room with the appropriate materials to rid your room of the ants as soon as they were informed and cleared them away successfully. Ants will enter rooms if there is food left uncovered and so on, so we do advise guests... More 

Greater London, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Just got back from hotel, 3rd Aug -18th, plus points , staff work very hard to make this hotel respectable, rooms goods size but have to pay for mini -bar , eating is a task , back part of complex was added which meant more rooms and new pool but same size dinning hall so meal times are very busy!... More 

Was this review helpful? Yes
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Guest, Thank you taking the time to write your review and we are glad that there were many plus points to your stay. I am so pleased that you found the staff to be so attentive and caring and that they always ensured that you had everything that you may need. I am glad that you were happy with... More 

Purmerend, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

rooms: beds are ok, furniture simple but ok. housekeeping: the egyptian way. maintenance of the rooms is poor, off course they have got forms to fill in, but really nothing is done with this information. food-quality is a disaster !! Last time we booked Sonesta. Staff behind counters to prepare chicken/meat/fish is not trained to make a proper meal (well... More 

Was this review helpful? Yes 1
sonestasharm, General Manager at Sonesta Club, responded to this review

Dear Guest, Thank you for your feedback. However we must ask who is it that is that you are claiming as having rated our food as “Food quality rated as dangerous”? It isn’t the Food Standards Agency I can assure you and these are the people that regulate the hotel's food. You also state that our chefs are not qualified.... More 

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