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Grand Rotana Resort & Spa

Certificate of Excellence
Sharks Bay | P.O.Box:296, Sharm El Sheikh, Egypt
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1 room 1 guest
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Grand Rotana Resort & Spa
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999 Reviews from our TripAdvisor Community

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Traveler rating
    567
    257
    89
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269
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (999)
  • Mar-May only
    (269)
  • Jun-Aug only
    (266)
  • Sep-Nov only
    (273)
  • Dec-Feb only
    (191)
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Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I visited Rotana with my family and friends and we enjoyed every minute of our stay, we didn't want to leave! I would recommend the villas as they are very spacious, clean and tidy, all of the staff are so kind and making our stay very pleasant! We visited the spa which was a lovely experience and as a spa... More 

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Guernsey, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From arrival on the 10th August to check out 14 days later I can honestly say the staff were excellent in their attention to detail and trying to ensure we had a lovely stay. Our room in block 2 had a fabulous view of the sea and was a very good size for the three of us. We made full... More 

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Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I'm so in love with this resort. Let me start with the beds all I can say is Egyptian cotton wow out of this world. The resort is so big they drive you round in a little golf buggy so funny. Staff really friendly. Great food selection and choice. Only thing I can say I didn't like was lack of... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

On the whole this is a lovely venue and they're trying very hard to deliver excellent customer service. However, it's not without its challenges! On arrival we waited over an hour and a half for a bed to be delivered for my youngest son as we had inter-connecting rooms with 3 in 1 room, 2 in another. In the end... More 

Was this review helpful? Yes 2
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Ms. Clare, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Looking at the pictures here from other users made me have this imagine of the perfect hotel, but it's really NOT the same... 1) our room was in building 8 (8019) which is SOOO far before the lobby and we had to walk for 10 minutes to the pool. 2) the plastic ceiling was coming off in the room next... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just arrived from grand rotana and it was fantastic vacation. I strongly recommend that resort to families. Special thanks for olga from the animation team. The spa was my favourite place. The food needs a little variation. Can't wait to come back. Thanks

Was this review helpful? Yes
GrandRotana, General Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Mohamed, I was delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am so happy to visit grand rotana and i am enjoying so much the home service are helpful the animation team so beautiful my kids are enjoying in the kids club with ((Olega)) ,,the beach is so clean all the places in the hotel is clean and spa is wonderful thanks alot and i hope to visit Grand rotana... More 

Was this review helpful? Yes
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Ms. Rehab, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although we have bad start with rooms not ready till 4:30 PM, the front dest team offered us late check out for free as compensation. the stay was great, i have concerns on the Hotel staff, restaurant staff and housekeeping, both are below Rotana standards, the hotel rooms are perfect, hotel location amazing, the kids enjoined the pool and the... More 

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GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Tamer, I was delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure... More 

Wigan, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travelled to grand rotana in the beginning of July for two weeks,it was our first time all inclusive and all I can say is that it was amazing the staff were always helpful and friendly the food was fantastic the rooms were cleaned to a very high standard and they couldn't do enough for you to ensure you had... More 

Was this review helpful? Yes 1
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Ms. Tracy, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Ms.... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My friends checked-in their rooms at 3:30pm and 6:30pm!!!. The Cleanliness of the rooms and the pool are disaster. Actually, it’s not a friendly place with families with small kids, having to use 4 long escalators only to go to the pool with no security on the escalators in case of any emergency and there is no elevators to be... More 

Was this review helpful? Yes 4
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mrs. Sherin, Thank you very much for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, with great concern. Please note that the safety of our guests and colleagues, is our top priority and primary concern. We spare no... More 

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