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Grand Rotana Resort & Spa

Certificate of Excellence
Sharks Bay | P.O.Box:296, Sharm El Sheikh, Egypt
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Grand Rotana Resort & Spa
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982 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (982)
  • Mar-May only
    (269)
  • Jun-Aug only
    (249)
  • Sep-Nov only
    (273)
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    (191)
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Driffield, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was our first time in Egypt and with all the terrorist threats a few of our friends thought it was a risky move. We were amazed by the security measures, absolutely brilliant. We passed through strict security at the airport, strict security at the hotel drive entrance and again at the hotel doors. Once in the hotel a welcome... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 days ago NEW

I booked for me and my family for 5 days. And I requested connected rooms. And I didn't get what I promised for. even they didn't provide king bed in any of the rooms. My daughter opened pringles from the mini bar and we found out its smell and taste is horrible. After complaining to the management the next day... More 

Was this review helpful? Yes 4
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Ahmed, Thank you for choosing the Grand Rotana Resort & Spa for your vacation, and for taking the time to write to us. We greatly appreciate all comments made by our guests and constantly strive to achieve the highest quality standards. Regarding your good self comment for the connected rooms , we give always priority to the family... More 

Cairo, Egypt
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

i booked for 3days in this hotel,,, my stay wasnt satisfactory at all...just one night & we run to another hotel ..the room in pics were something and reality was something else ... mosquitoes all night, no variety in food ..the taste is good but there is no variety at all ..too many steps and escalators to reach swimming pool..the... More 

Was this review helpful? Yes 2
جده
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The rooms are well furnished and big, the beach is very nice and the all inclusive offer is valuable. the swimming pool is great and many activities can be enjoyed, the staff is hospitable and helpful.

Was this review helpful? Yes 1
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Our Dear Guest We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Such... More 

Bedfordshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Booked a private villa for 10 of us and it was truly beautiful. If you can stretch to it - then do. We used the hotel catering facilities every day - buffet for lunch and breakfast and Al a carte for dinners. The palms restaurant was our favourite - location is wonderful. The Italian was great for the kids as... More 

Was this review helpful? Yes 1
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Lyn, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have just returned from our holiday at the Grand Rotana and within 12 hours of landing we have rebooked , fantastic staff everywhere Fares the lifeguard especially , Food was the best I have had the hotel I itself is the best I have stayed in and will only ever use 5* loads of extras we have not seen... More 

Was this review helpful? Yes 2
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Shellie, I was delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure... More 

Cairo, Al Qahirah, Egypt
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel with nice facilities which is suitable for its prices.The food quality is good & the entertainment facilities are also good.Special thanks werre dedicated to Mr.Ahmed Hamouda in the Beverage & Food Dept.& to Amgad life guard person on the beach.Wifi was available in the reception area.Staff were good & energetic.

Was this review helpful? Yes
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Victor, Thank you for your kind words and your comments will be shared with all concerned departments. and we hope to welcoming you back in a very soon future. Best Regards, Azmi Sami More 

5 of 5 stars Reviewed 2 weeks ago

We have just gotten back from 2 weeks at the grand rotana and had an absolutely brilliant time, no complaints at all after a full 14 night stay which is quite an achievement. Checkout somehow took half an hour and no reason for this was ever really forthcoming but they were extremely busy at the time so it wasn't really... More 

Was this review helpful? Yes
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Lex, Thank you very much for taking the time to review our hotel and we are extremely pleased to know that you enjoyed your stay with us and we hope to see you again very soon. Sincerely, Azmi Sami More 

Sendai, Japan
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

However, it's my 2nd stay in this hotel after great 1st experience, the 2nd experience was terrible enough to not stay in Grand Rotana again. Most of this hotel's staff are lack of training and their attitude is not a respectful image of Rotana. I requested from Room Services by phone to change pillows at 10pm because it smells bad,... More 

Was this review helpful? Yes
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Dear Mr. Osama, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, with great concern. Please accept our sincere apologies for not delivering the... More 

Glasgow, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

Arrived 5 July departed 19 July 2015, Absolutely fantastic holiday, Nice reception, excellent room (Block 2 sea view), Fantastic a la Carte restaurants, beautiful grounds, excellent facilities, Great staff & management who greeted you with a smile and a hello, no complaints at all about this hotel. I would recommend this hotel to anyone who is looking for a hassle... More 

Was this review helpful? Yes
GrandRotana, Manager at Grand Rotana Resort & Spa, responded to this review

Our Dear Guest, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced. We... More 

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Club Rotana Sea View Room (34)
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