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Hilton Sharm Waterfalls Resort

Travelers' Choice award winner
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Ras Um El-Sid Cliff, Sharm El Sheikh, Egypt
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Hilton Sharm Waterfalls Resort
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5,041 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (813)
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London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived at the hotel about at about 21:30hrs after a short journey form the airport, We was checked in and shown to the restaurant for evening meal, We were then shown to our rooms which were very clean and clean daily by the hard working staff, I had book two rooms which was beside each other and had a... More 

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Rugby, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Our family has just returned from a fantastic 10 day holiday,in a superior sea view room, which was roomy and always immaculately clean. Perhaps the air con could have been alittle stronger as temperatures were in the 40's, however, it was not unbearable, as everything else was lovely. We would like to mention that the hotel staff, from room attendants... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

July 2015 - First of all I am a single mum with an 18 year old daughter and 16 year old son, I was so reassured travelling around Sharm and Cairo, there are frequent road blocks with no queues for protection and bag scans every time you enter the hotel and any other major building such as pyramids and Egyptian... More 

Was this review helpful? Yes 1
Maria A, Guest Relations Officer at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Tracy C", Many greetings form Hilton Waterfalls resort. We would like to reply to your comments on this website and thank you for sharing your positive feedback about the hospitality of our team members. We were happy to know that our team members have succeeded to exceed your expectations in regards to the service delivered. We put on a... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

very clean hotel, although the adult pool area wasn't kept clean.Drink had been spilt where we had the same sunbeds almost everyday of our stay and it was still there for the last 3 days of our holidays. Rooms were kept very clean, although did have to ask on our 3rd day if the floor could be washed as everytime... More 

Was this review helpful? Yes
Maria A, Guest Relations Officer at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Charliejamie", We were delighted to read your comments on this website in which you praise our team members' hospitality and the excellent teamwork. We will pass your comments to our team members as they are pride themselves in the quality of their work and love to hear from our family of customers. On the other hand, we were concerned... More 

Gelterkinden, Switzerland
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very very friendly staff in Service, very good and varied food, big compliment to the kitchen team beautiful Location. Everyone is greeted with a smile, so that one feels really comfortable from the first moment. We were so happy that we would definitely come again next year.

Was this review helpful? Yes
Maria A, Guest Relations Officer at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Christian G", Thank you for choosing to stay at the Hilton Sharm Waterfalls Resort and for taking the time to share your positive impression from your recent vacation. It is always pleasure to receive a positive feedback from a satisfied guest and we sincerely hope to have the opportunity to welcome you back in our Resort in the near... More 

4 of 5 stars Reviewed 5 days ago NEW

We had a wonderful 2 weeks at The Hilton Waterfalls in Sharm. The reef at the hotel was out of this world & could be easily accessed via both of the jetty's. The reef was very colourful & we saw so many beautiful fish! The hotel was very nice, with both chlorine and salt water swimming pools. We preferred the... More 

Was this review helpful? Yes 1
Maria A, Guest Relations Officer at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Emma W", We would like to thank you for visiting the Trip Advisor site and posting your positive comments about your recent stay at the Hilton Sharm Waterfalls resort. Your feedback is essential to us as it represents a very important tool of measuring our performance and improving our services where necessary. We were delighted to hear that you... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

First of all and I think this says a lot. The Trip Advisor site is blocked if you use the in-resort wi-fi. There was no wi-fi in our room and we were told it was broken, which was a shame. The food in the atrium is poor, I understand that catering at scale for different tastes is difficult, but it... More 

Was this review helpful? Yes 2
Maria A, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this review

Dear "evilmanic" Thank you for choosing to stay at the Hilton Sharm Waterfalls resort. WiFi connection is available at the lobby and public areas free of charge. In guest rooms we have wired connection available at extra change. We do apologize if it was unclear. We were very regretful to know that we were not able to meet your expectations... More 

Guildford, United Kingdom
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we got to the hotel, it looked like the pictures, which was a good start. The service was decent and all of the staff are nice. The pools that they had were pretty good as well, however one of the pools had too much salt in it which made it unbearable to go underwater in. The animation team works... More 

Was this review helpful? Yes 3
Maria A, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this review

Dear "OmarHindi", Thank you for choosing to stay at the Hilton Sharm Waterfalls resort. We were very regretful to know that we were not able to meet your expectations in regards to some of our services. We have discussed your notification with our executive chef. Our Kitchen team strives to purchase the finest quality products available in the market and... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I decided to have my summer holiday with family at my preferred place, Sharm El Sheikh. One of the best places over there is Hilton waterfalls resort and Hilton sharks Bay. I checked in waterfalls yesterday Friday 24 July 2015 for 5 nights and will go to sharks bay for 2 nights before returning back to Cairo. Hilton Waterfalls Sharm... More 

Was this review helpful? Yes 3
Maria A, Guest Relations Officer at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Hesham M", We were very happy to hear that you enjoyed your stay and that you were totally satisfied with the products and services we are offering. Our absolute pleasure was to know that our team members have managed to deliver a bit of personal care as it’s our goal to provide an extra service to our guest and... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in July with my wife and have to say I have mixed reviews about the place . The hotel itself is really nice , they have two security checks before you enter the hotel which made us feel very safe , the room was very clean and I recommend upgrading to the sea view room which we... More 

Was this review helpful? Yes 1
Maria A, Guest Relations Manager at Hilton Sharm Waterfalls Resort, responded to this review

Dear "Adam W", Thank you for choosing to stay at the Hilton Sharm Waterfalls Resort during your recent vacation in Egypt. We constantly strive to achieve the highest level of service standards in order to make our valued guests feel relaxed and genuinely cared for. We are sorry that we were not able to meet your expectations in regards to... More 

Hotel Review Summarization

What travelers say

  • Animation Team(101)
  • Very good(77)
  • Shish bish(59)
  • Chillax pool(56)
  • Main restaurant(34)
  • Naama bay(20)
  • Special thanks(17)
  • Reception staff(12)
  • Would highly recommend(6)
  • Great holiday(4)
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Beach (29)
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Standard Room (32)
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The Hotel (52)

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