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Hotel Novotel Sharm El-Sheikh

Certificate of Excellence
Naama Bay, Sharm El Sheikh 32, Egypt
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1 room 1 guest
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Hotel Novotel Sharm El-Sheikh
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1,275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • All months
    (1275)
  • Mar-May only
    (372)
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Batley, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Hello I visited Novotel palm on the 12th August with my wife and 2 kids for 3 weeks I must say this was the best time I've ever had on holiday I have visited this hotel twice now I received very good customer service from Mohammed mansoor who sorted my reservation out and gave me a beautiful room by the... More 

Was this review helpful? Yes
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear n444saa, First of all, I would like to thank you very much for choosing the Novotel Resorts Sharm El Sheikh for your holidays, and thank you for taking the time to share your valuable comments on trip-advisor. We are very thrilled to know that you have enjoyed your stay with us, and our service met your expectations. I will... More 

Newcatle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

After a disastrous start to our holiday at another hotel in August 2014, we got moved to the Novotel Palm. So when we decided to go back to Sharm in August this year it was a no brainer on where to stay! We had a hassle free booking process and regular communication with the manager Mohamed Mansour. We were picked... More 

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear Dani85, Thank you very much for your most kind review. We strongly believe to go the extra mile to delight our guests and I was much pleased that our efforts exceeded your expectation. I will most certainly share your positive comments with the entire staff, and personally congratulate them all. We recognize such exceptional talents at the monthly all... More 

Dewsbury, United Kingdom
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel last year. We booked a double room with an extra bed for our then 2 year old yet we were given a family room. Wow! The family rooms are awesome! They have cabin bunkers with shelving and kids height wardrobes. They also have night lights. The kids pool and play area is fab! The staff... More 

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear Sophie M, Thank you for taking the time to write your kind review following your recent holiday at Novotel Sharm El Sheikh Resorts. We are thrilled to learn that you enjoyed your time and we truly appreciate your valuable comments in particular that related to the helpfulness of the staff. The comments on areas that you note for improvement... More 

Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was our second visit to sharm this year, and having seen Novotel from previous visits we decided to give it a go now they did all inclusive. Beautifully kept hotel, nice gardens, clean, pools are great. Its hard to review this hotel as we have had both ends of the spectrum with it, the first few days for us... More 

Was this review helpful? Yes 1
Mohamed M, General Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear DaveW2009, First of all, I would like to thank you very much for choosing Novotel Sharm El Sheikh Beach & Palm for your recent stay, and thank you for posting review on trip-advisor. Please rest assured that all your valuable comments will be communicated with the management to take the necessary actions. We thank you once again for choosing... More 

Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

First of all starting from the reception; the guys working at the reception don't pay attention and they dont even look at you you feel that there is only one guy and he cant follow up he is always so confused on top of that they have no answer and they don't smile my point of view the hotel is... More 

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear KHALIL S, Thank you for choosing Novotel Sharm El Sheikh Resort for your recent holiday, and for posting review on trip advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests. We have noted your comments regarding your stay and we are concerned to learn... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This my 3rd or 4th stay in novotel sharm. However, its the first time i try the palm side all inclusive meal plan. Beach side wins. However, I whould like to thank mostafa, karim and palm front office manager for their efforts. Despite thier efforts. 2 out of 4 days where wasted while we were waiting to get our rooms... More 

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear Walid fath el B... H, Thank you for taking the time to write your kind review following your recent holiday at Novotel Sharm El Sheikh Resorts. We are thrilled to learn that you enjoyed your time and we truly appreciate your valuable comments in particular that related to the helpfulness of the staff. The comments on areas that you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Cozy territory, excellent beach, various and delicious meals, clean rooms and polite staff. A good hotel to have rest and enjoy nice food. We spent here for 10 days and no problem arouse. Special thanks to Chef- meals were absolutely mouthwatering!

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear AnastasiaS4, Thank you very much for your most kind review. We strongly believe to go the extra mile to delight our guests and I was much pleased that our efforts exceeded your expectation. I will most certainly share your positive comments with the entire staff, and personally congratulate them all. We recognize such exceptional talents at the monthly all... More 

Cairo, Egypt
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice place to go and feel relaxing.. the staff are lovely and can't do enough for you,, We enjoyed all our meals at the hotel .. the rooms clean and tidy everyday but some days it was boring at night wish to come again

Was this review helpful? Yes
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear HebaNG, Thank you for taking the time to post a review on trip advisor. We very much appreciate your positive comments regarding your stay at the Novotel Sharm El Sheikh Beach and Palm Resort. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went to this hotel all inclusive during 30th July till 9th August. This was the during an Egyptian heatwave. IT WAS HOT!!! We checked in with no problems. We went with our 7 year old daughter. First the positives.The room we got was very spacious with good air con, larger than king size bed and our daughter had her... More 

Was this review helpful? Yes 1
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear salehkhan, Thank you for taking the time to visit the trip advisor. We very much appreciate your positive comments regarding your stay at the Novotel Sharm El Sheikh Naama Bay. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Concerning your comments about... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we arrived (24th July 2015) my boyfriend and I were made to feel like royalty. We stayed in the Palm side of the resort. The whole holiday was really wonderful. On arrival, we were greeted by the manager, Mohammed. He was very friendly and helpful and ended up upgrading our room. We stayed in room 4202 which... More 

Was this review helpful? Yes 2
Mohamed M, Front Office Manager at Hotel Novotel Sharm El-Sheikh, responded to this review

Dear Franchestka, Thank you very much for your most kind review. We strongly believe to go the extra mile to delight our guests and I was much pleased that our efforts exceeded your expectation. I will most certainly share your positive comments with the entire staff, and personally congratulate them all. We recognize such exceptional talents at the monthly all... More 

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