After reading many of the reviews on here before we went we were a little apprehensive as to what we were letting ourselves in for. These fears were compounded further when we discovered we were the only ones staying at Serenity from our flight! They proved to be totally unnecessary as we were pleasantly surprised on our arrival. The staff... more

After reading the bad reviews i was a little worried of what to expect of the Serenity Makadi Heights. Yes when you do arrive at the hotel you think "what have i come to" this is only becuase of the building work going outside the hotel guest zone, Trust me once you get into reception your worries are over. We... more

This is by the far the worst hotel i have ever stayed in. I was fooled by the glossy brochure and webste pictures. I usually ignore the reviews on these pages as I think people are too quick to complain and forget that they are travelling to a foriegn country and they expect their home comforts. This is my 12th... more

having read all the bad reviews it was a case of wait and see what happens ,hotel was large and spacious and clean , rooms where very large and the house keepers could not do enough fpr you once they found out you where english.food was pretty standard as in all inclusive hotels never had a bad meal though bar... more

Please take note of this before you even think of booking this place. I have just got back, last night (stayed 11-18/9) and I was absolutely disgusted wth the place. Visually the place looks stunning. I (stupidly) ignored the negative reviews on here and decided to go as it looked beautiful. Never judge a book by its cover !!! I... more

Right before i start saying all the bad things.... before i went i read all the reviews on here and thought ahh it cant be that bad they are all exaggerating.... i got proven wrong. Entering the hotel it looks beautiful.... got to the room (which was in the sports area about a quarter of a mile down from the... more

We booked up this holiday despite having pre-read wildly varying reviews so we weren't entirely sure what to expect.Best way to summariise our experience is to list into positives/neutrals/negatives; POSITIVES Staff were amazingly friendly and once they knew you were English treated you like family, would do anything to help you.Even the toilet attendants who in one case even helped... more

On entering the hotel for the first time you think Wow! this looks great. Rooms very spacious and clean,outside surroundings very nice From here on in I agree with a lot that has already been written. After a day of two the cracks begin to show, first you notice the shortage of plates in the restaurant, where we had to... more

Some of these reviews are sooo funny. I cant see how it was that bad. must be exagirating. I paid £500 2go their 2 weeks all inclusive & u cant moan about that. The place was lovely and they loved the english. I can see what you mean about the food but come on its not spain so they cook... more