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SUNRISE Select Royal Makadi Resort

5.0 of 5
Makadi Bay, Makadi Bay 623, Egypt
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SUNRISE Select Royal Makadi Resort
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SUNRISE Select Royal Makadi Resort
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3,908 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (902)
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1 review
3 of 5 stars Reviewed yesterday NEW

All inclusive? - your food and drink is but your SERVICE is certainly NOT included in the price of your holiday. If you want a fantastic, hassle free holiday then make sure you take a pile of money with you to tip with. Don't get me wrong we have always tipped hotel staff on all inclusive holidays in the past... More 

Was this review helpful? Yes
Milton Keynes, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Me and my family spent 7 days at Sunrise. I would start with the only positive because rest is all negative. Kids pool slides are very good..... My Son has Autism. One of the key reason for choosing this hotel was , it was advertised as family friendly. service we received in hotel was the worst i could ever imagine.... More 

Was this review helpful? Yes 8
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Beloved Guest, Thank you for evaluating your stay at SUNRISE Select Royal Makadi Resort. This feedback is always appreciated and is essential to ongoing improvements to our services. I would like to address your comments individually. Please be advised that the attitude you experienced from our staff is absolutely unacceptable and that we are very actively following up with... More 

Senior Contributor
24 reviews 24 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We were there with 3 small children arrived late in the evening. At the travel agency 6 months before we had already booked an suite with 2 separate rooms in it. When we arrived we were given a single room with 5 beds in it. After calling the reception, the travel agency and the local representative after 2 hours of... More 

Was this review helpful? Yes 8
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear our Beloved Guest, Thank you for evaluating your stay at SUNRISE Select Royal Makadi Resort. This feedback is always appreciated and is essential to ongoing improvements to our services. I would like to address your comments individually. We note your negative comments about service. Our guests deserve nothing less than a friendly, fast and positive attitude at all times... More 

Liverpool
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Once again we had the fantastic holiday at the Sunrise Royal Makadi Palace. After a lovely welcome we were given our room numbers and there were porters ready to guide us to our rooms. All the rooms are kept clean. The decor is quite dated but that does not mean to say its not clean. Could not fault any of... More 

Was this review helpful? Yes 4
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Lovely Guest, The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments! Telling the truth we cannot ask for better recommendation. It was honor to welcome you in SUNRISE Royal Makadi again. For us it is not just a visit of... More 

London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and myself spent 14 days at the hotel over the Easter school holidays. Our second Easter in Egypt in 2 years, having spent the previous 3 in Tunisia/Turkey. Last year we stayed at the Royal in Sharm, this year we thought we would try Hurghada. This hotel is very large and over Easter it was very very very... More 

Was this review helpful? Yes 4
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Beloved Guest, We appreciate your taking the time to review our hotel for the benefit of our future guests. We are so sorry to hear that the size of our resort spoiled some of your enjoyment of your holiday. SUNRISE Select Royal Makadi Resort is an international resort open for all nationalities. In our disposal we have 698 and... More 

Cambridgeshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our 3rd stay there. Although not quite the 5-star hotel they claim to be, it was still great. Food in the main eatery is OK, but the various a la carte restaurants are fantastic. Excellent choice of activities and evening shows. Staff very helpful and polite. Everything is clean and hygienic. The hotel is now suffering from its... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Mrs. Irina, The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments! In SUNRISE Royal Makadi we are welcoming every guest by our slogan “Welcome Home”. In our hotel it is not just an empty phrase and the best confirmation that... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Lovely hotel, clean, rolling out hotel wide wifi at the moment. Staff very helpful, pools very clean and not ridiculously crowded even at 95% capacity. However BE PREPARED TO QUE for dinner if you have small children that need to eat 6.30-8....for half an hour at times!!! Something really needs to be done around this issue at peak times as... More 

Was this review helpful? Yes
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Beloved Guest, Thank you very much for your valued comment on TripAdvisor. We appreciate very much that you share your impressions of your holidays at SUNRISE Select Royal Makadi Resort. We consider ourselves as good hoteliers. But what makes us really proud – our beloved guests who have chosen our hotel because of recommendation of previous guests. There is... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Already booked for Christmas and Easter 2016!!! We have recently returned from another fantastic stay at the Sunrise Royal Makadi, it is always lovely to see so many of the old staff who have become great friends over the years. Taha and his team on reception are excellent, Tolba, Said and Saed to name just a few. We have been... More 

Was this review helpful? Yes 2
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Mrs. Claire, We are pleased to hear that we could exceed your expectations and that you liked our hotel. We will pass on your compliments to our staff, which is the best motivation we can offer! May we thank you for taking the time to post these comments. An exceptional holiday experience for all of our guests is what... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just arrived home from our second visit to this hotel. Absolutely brilliant yet again. The staff at this hotel went out of there way to make my 5 yr old little boys birthday special while we were there with a cake and songs in the restaurant, balloons, soft drinks, towel animals in our room & gifts from the kids club.... More 

Was this review helpful? Yes 2
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Mrs. Trudy, The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments! For us the most important is your well – being. That is why we are tirelessly caring about your good mood every day. Guest satisfaction is our number one... More 

Grimsby, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent hotel. Staff cannot do enough for you. 3rd time and will be going again. Hotel and resort well worth visiting. Food excellent variety. Rooms are very good. All inclusive good value . Families and couples well catered for.

Was this review helpful? Yes 1
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review

Dear Mrs. Karen, Thank you very much for your nice reply after your stay at our SUNRISE Royal Makadi Resort. We are happy to hear that we could exceed your expectations and that you spent very pleasant days in our house. Guest satisfaction is our number one goal and there is nothing better than achieving that! Hope to see you... More 

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