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Sunwing Waterworld Makadi Hotel

Safaga Road, Makadi Bay, Egypt (Formerly Sunwing Waterworld)
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Sunwing Waterworld Makadi Hotel
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419 Reviews from our TripAdvisor Community

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298
46
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Never again, shocking staff. Shocking food. Shocking facilities. Seriously, read the reviews, the pool tiles are falling off. In our two weeks there we witnessed at least a dozen cuts to children and don't let any of the staff attempt 1st aid, do it yourself as the first aid kits are woefully inadequate. There was blood on the floor pool... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Visited this hotel a month or so ago! Absolutely loved it! Perfect for families with young or older children - the water park is amazing and if you love water rides then I would definitely give them ago! It is a family hotel - so you do expect a bit of wear and tear around - nothing too extreme! and... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Best kids aqua Park I've ever seen, lovely beach, friendly staff always available for support but food was average and AC at rooms n restaurants were horrible. Number of sunbeds by the pool should be increased.

Was this review helpful? Yes 5
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Good morning from us all at Sunwing Waterworld! Thank you sincerely for your review and your kind words. We appreciate your feedback and rest assured we take all comments seriously in our endeavors to improve standards and meet guest expectations. We are looking forward to seeing you again in the near future, until then kind regards from the team here.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived home a week ago and thus we visited this hotel at the busiest and hottest time of year, which may have made some of the negatives more prominent. Despite this, there were so many positives such as: the fantastic room sizes and excellent cleaners as well as the overall appearance of the complex.The water world, lazy river and... More 

Was this review helpful? Yes 3
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear guests! We appreciate you taking time to write your kind review. We are delighted you had an enjoyable holiday with us and hope you will visit us again, in the near future. We work hard to meet our guests’ expectations and your kind words mean so much to us. Sincerely, Guest Relations Supervisor, Mona More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from a fantastic family holiday at Sunwing Waterworld Resort. The holiday was made even more special because of some of the staff at the resort. A very special thank you to Mr Ahmed Elsaedy and his team in Sun, Sea and Sand restaurants, Kebab Island and Tropical, Ahmed made sure that we were always looked after,... More 

Was this review helpful? Yes 6
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear guests, Your very kind word mean so much to us all and we really appreciate your review. Our team is trying very hard to meet guest expectations and your feedback is invaluable. We therefore hope you will choose Sunwing Waterworld for your future vacations. Until then we send you our sincere best wishes. Sincerely, Guest Relations Supervisor, Mona More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed for a week and this has put us off booking Egypt ever again. We arrived late in the evening and couldn't get a drink even of water - upon booking in we were told that we would not be getting the room we had booked (junior family suite) as "you English always moan about these rooms". With three... More 

Was this review helpful? Yes 8
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is so nice, we were there for two weeks and really had fun all the way, the resort is big and has a lot to offer, also beach is perfect, sand + coral reef.. beautiful fish, simply amazing! Only wave pool was closed, rest perfect fun water park. Rooms are basically apartments!

Was this review helpful? Yes 7
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear Guest! Your very kind word mean so much to us all and we really appreciate your review. Our team is trying very hard to meet guest expectations and your feedback is invaluable. We therefore hope you will choose Sunwing Waterworld for your future vacations. Until then we send you our sincere best wishes. Sincerely, Super visor Guest Relation, Mona More 

Waltham Abbey, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Genuine and honest review from a family in Essex, that feel cheated out of £3000.00! My Family and I (2 adults and 2 children) returned from Sunwing Aquaworld on 25th July after spending 10 awful days in this place. On Arrival, which was a late flight so around 11pm, we were all hungry and went to the only Buffet restaurant... More 

Was this review helpful? Yes 4
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear Guest! We appreciate the fact that You have posted this review and have noted Your comments and will of course take any remedial action required, so as to meet future guests’ expectations. Naturally, we work very hard to please all guests and aim that they return home having had an enjoyable holiday. Many guests have returned to us year... More 

Preston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 26, 2015

Family from Preston..... Honest review!! We have just returned from the Sunning Waterworld Makadi Hotel and I feel I need to post a honest review of our experience there.... ACCOMMODATION: Upon arrival the hotel looked fantastic and hopefully would stand up to the 5* (Star) tag that comes with it. I travel with my work so see quite a lot... More 

Was this review helpful? Yes 4
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Good day from us all at Sunwing Waterworld! We really appreciate your taking time to write this review. We take all comments seriously in our endeavors to improve standards and meet our guest expectations. We continue our efforts aimed at raising standards and I am sure if you return next time, you will see the improvements. I therefore hope you... More 

Farnham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2015

Having returned from an 11 night stay I can honestly say I will NEVER return to this hotel again. I have been to other resorts in Egypt and this by far is the worst. Negatives:- 1- Pools need maintenance. Dirty and tiles broken and loose. 2- Lack of entertainment beyond 9pm. Unsuitable entertainment at 8pm- Miss Sunwing show where 4... More 

Was this review helpful? Yes 1
gr_sunwing, Guest Relations Manager at Sunwing Waterworld Makadi Hotel, responded to this review

Dear Guest! We appreciate the fact that You have posted this review and have noted Your comments and will of course take any remedial action required, so as to meet future guests’ expectations. Naturally, we work very hard to please all guests and aim that they return home having had an enjoyable holiday. Many guests have returned to us year... More 

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Room/suite (76)
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Pool/beach area (184)
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Hotel & grounds (152)
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Family/play areas (21)
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Amenities (36)
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Aqua Park (13)
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Beach (41)
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Family Suite (49)
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FMG (45)
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Junior Suite (40)
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Kids Aqua Park (14)
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Pool (31)
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Relax Pool (4)
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Restaurants and Bars (91)
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The Hotel (33)
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Waves Pool (6)

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Pool/beach area (3)
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Amenities