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Sunrise Grand Select Crystal Bay Resort

#7 of 175 Hotels in Hurghada
Certificate of Excellence
5.0 of 5
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Safaga Road, Hurghada, Egypt
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Sunrise Grand Select Crystal Bay Resort
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Ranked #7 of 175 Hotels in Hurghada
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Kayliegh-debsy Sunderland, United Kingdom
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1,557 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
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Sunderland, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

My mam and i stayed at the resort for 12 days in June 2015, when we arrived at crystal bay our suitcases were taken for us and we were lead into the most beautiful lobby area where we were met with a drink and a wet towel to freshen up, after the terrible time we had getting there that was... More 

Was this review helpful? Yes 1
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear valued guests, Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort again and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am delighted to hear that you have been visiting our hotel... More 

2 reviews
1 of 5 stars Reviewed 2 days ago NEW

It was my first time to visit this resort and it was a horrible visit,the cleaning was the worst, the service was very poor all stuff were frowning, the food was very bad and no vriety, the bread was not fresh and the salads too,we asked for every service more than one to be done,the house keeping very bad and... More 

Was this review helpful? Yes 1
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear Mrs. Rasha, First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience it caused, I am sorry. We... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this resort for two weeks, during Ramadan. The hotel is spotless, and the gardens as well manicured as any royal park in the UK. Management and Staff are friendly, and approachable. If you have any worries, the staff will move heaven and earth to address your concerns. It was reassuring to see the General... More 

Was this review helpful? Yes 1
Crystal Bay S, Resort Quality Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear Mr. Graham, Sunny greetings from SUNRISE Grand Select Crystal Bay Resort! We would like to cordially thank you for being loyal for choosing our resort and for sharing your valuable review regarding your holiday experience. We are glad and honored for your kind recommendation, which is highly appreciated, and we are so glad, that we have provided you with... More 

Emirate of Dubai, United Arab Emirates
5 of 5 stars Reviewed 5 days ago NEW

Everything is wonderful in that great hotel. Fantastic location, welcoming staff, nice beach, large and nice swimming pools with different activities. Beautiful gardens surrounding, large rooms with comfortable beds and balcony/nice view. The Front desk Team were very nice, friendly and so helpful. Smooth and quick check in/out . Hospitality of the staff and quick respond for guests’ needs, guests... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear Wael, We are very happy that you have chosen our hotel for your vacations. We would like to thank you for sharing your positive comments - your high evaluation of our hotel and staff is very much appreciated. The entire team of SUNRISE Grand Select Crystal Bay Resort will be looking forward to meeting you again under the welcoming... More 

Chatham, United Kingdom
5 of 5 stars Reviewed 5 days ago NEW

The hotel was breath taking id never been to such a nice place. all the staff were so polite especially our main waiter Eslam Sarby and Mostafa Gamal they made my holiday special. Also the animation team were helpful and friendly expecially Sasko he was very entertaining wont for get him :) We are hoping to go back to the... More 

Was this review helpful? Yes
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear Charlotte, We would like to thank you for sharing your positive impressions after your stay in our hotel. We are very happy that you had a lovely vacation. And it will be a real pleasure to welcome you back home in SUNRISE Grand Select Crystal Bay Resort. With best regards, Iryna Vakulska Guest Service Center More 

Alton, United Kingdom
5 of 5 stars Reviewed 5 days ago NEW

My family and I (Dad, Mum, 18 and 16 year old son and daughter) stayed here for 2 weeks and departed 24th July. The first thing that hits you with this hotel is the cleanliness and friendliness.The cool refreshing towel, drink and evening meal was a welcome I was not expecting. Thanks Jordian Joseph. Throughout our stay the emphasis on... More 

Was this review helpful? Yes
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear valued guests, We are very happy that you have chosen our hotel for your vacations. We would like to thank you for sharing your positive comments - your high evaluation of our hotel and staff is very much appreciated. The entire team of SUNRISE Grand Select Crystal Bay Resort will be looking forward to welcoming you again under the... More 

Cairo, Egypt
1 review
5 of 5 stars Reviewed 5 days ago NEW

i think that the resort was excellent every thing was wonderful except net work wifi for internet kids show was great and so kids club with mika and lilly clean rooms and great food animation team work was good great stuff every where in hotel

Was this review helpful? Yes
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear Hani, Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SUNRISE Grand Select Crystal Bay Resort. With best regards, Iryna Vakulska Guest Service Center More 

Oxford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel 3rd July for 2 weeks. Our original choice of hotel was full so we decided to try Sunrise Grand Select Crystal Bay. We were not disappointed. The welcome we received at check in was great - we were given towels to wipe our hands/faces on & a cold refreshing drink while paperwork was sorted out. We... More 

Was this review helpful? Yes 2
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear valued guests, The team of SUNRISE Grand Select Crystal Bay Resort appreciate your comments on the service, accommodation and food provided, and we are happy you have noticed our special care and attention to our guests. We hope to see you soon again. Iryna Vakulska Guests Service Center More 

england/corfu
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I visited this hotel in May to celebrate my 30th with 3 other friends. Upon arrival check in was very smooth and the reception staff very nice, as soon as you arrive you are treated with a drink and a cold towel. We booked the delux side sea view which was very spacious and in a great location as its... More 

Was this review helpful? Yes
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dear valued guests, Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff. We are glad to know that you enjoyed your stay in our hotel and hope to welcome you again in SUNRISE Grand Select Crystal Bay Resort. With best regards, Iryna Vakulska Guest Service Center More 

Beverley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We last visited the Crystal Bay 2 years ago, and were delighted to find that the excellent standards have been maintained. Our accommodation was again clean, spacious and comfortable. The food in all the restaurants was of a very high standard with a comprehensive choice to suit all tastes. Special thanks must go to Katie Oliver in guest services, Mahmoud... More 

Was this review helpful? Yes 2
Crystal Bay S, Guest Service Center at Sunrise Grand Select Crystal Bay Resort, responded to this review

Dears Sue, Chris & Lucy, We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to... More 

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