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Festival Riviera

km 11 Ahiaa Rd - North Hurghada, Hurghada 249, Egypt
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1 room 1 guest
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403 Reviews from our TripAdvisor Community

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Traveler rating
    120
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4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • All months
    (403)
  • Mar-May only
    (101)
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    (137)
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    (84)
  • Dec-Feb only
    (81)
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Kuwait City, Kuwait
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had this hotel on booking.com i was very impressed &I was going to book so I called the property to inquire about having extra bed ,a guy called "Moataz " from the reception replied he is extremley rude he replied :"ofcourse you cannot add an extra bed that's why it is called double room,u know double means two",in a... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 27, 2015

I'm very regretful to waste my time in this horrible hotel. It doesn't deserve even a single star. Very bad food, you have to stand a very long queue before being able to catch some food that you feel that was eaten before not only that but also the restaurant is not air conditioned, humble rooms, and so many things.... More 

Was this review helpful? Yes 1

Travelers are raving about these Hurghada hotels

Harrogate, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 28, 2015

4 years ago this was the place for us brits NOW Russian horrid me and the husband were the only brits the staff were ace RUSKIES not so. no manners what so ever rude people and very greedy. the hotel was run down. décor was bad food ok when you had a chance to try it . such angry people... More 

Was this review helpful? Yes 2
rivieraresort, Guest Relations Manager at Festival Riviera, responded to this review

Dear Guests, Thank you for taking your time and posting review about Festival Le Jardin Resort. We are sorry to hear that your holiday experience was not as you expected it to be. The feedback from our guests is very important for us and helps us to understand where we are performing to a high standard and the areas where... More 

Zakopane
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 17, 2015

Not sure what to start with. Mean and disturbing service at the beach (can't even relax and read in peace and quiet), terrible accommodation (surrounded by loud and drunk people and pretty much sharing the room with someone else as two, technically, separate rooms share the same door inside, ridiculous), too many loud Russians (I mean too many), disgusting food... More 

Was this review helpful? Yes 3
rivieraresort, Guest Relations Manager at Festival Riviera, responded to this review

Dear Miss Anja, First of all I would like to thank you in the behalf of Festival Riviera, staff and management for the time taken to give us your feedback. We regret that the hotel didn't met your expectations, we also grieve that you haven't mentioned any of your comments to our Guest Service Center, as we could try to... More 

Skegness
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 16, 2014

We booked into this hotel for a day (we visit Hurghada very regularly as we have an apt there, and occasionally do visit hotels for a change) and we have spent days at this hotel before, and also stayed there. What has happened? Virtually no service, overstretched staff, terrible cold food we had to queue for 30 minutes for. Awful... More 

Was this review helpful? Yes 4
rivieraresort, Manager at Festival Riviera, responded to this review

Dear Guest, Thank you for your feedback and that you have taken your time to describe your impressions. We apologize about not meeting your expectations of the hotel services. We constantly work to the highest quality of service and we have already discussed your points with the our team. We hope to welcome you again for a longer period to... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed October 9, 2014 via mobile

Lovely pools and beach areas, well equipped, lots of loungers, access to the bars while still inside the pool, such a luxury! Hotel room was spacious but bare, with dated furnishings but clean. Couldn't fault housekeeping, we had clean bed linen and towels each day regardless of what time we vacated our room. The safe was broken when we arrived... More 

Was this review helpful? Yes 4
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed October 8, 2014

Don't be fooled by the pictures online of this hotel! The rooms are standard 3 star rooms. Or bed was lumpy and we had no hot water at the beginning of our stay. The room is basic with no additional features you expect from a 5 star. The hotel food and drinks are horrible! The food is probably worse than... More 

Was this review helpful? Yes 4
Warsaw, Poland
1 review
3 of 5 stars Reviewed July 31, 2014

Hotel is okay. It could be better, it could be worse. Main issue my rating is so low is the way Egyptian staff functioned there. Most of the time all services were late. Besides that the animation team working there was great. Everyone from crew was friendly, helpful, kind also they had lot's of energy to play or goof around... More 

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swadlincote
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed July 29, 2014

Well if this hotel was given stars for trying it would be 5 star but sadly I am generous rating this 2/5. We stayed for 2 weeks of amazing sunshine in July 2014. It was our main holiday and I write this in light of the fact that this was an inexpensive break in comparison to other parts if the... More 

Was this review helpful? Yes 12
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 5, 2014

We have just got back from hurghada, when we arrived at this hotel we was stunned it is absolutely beautiful! The hotel, grounds everywhere is amazing! But we soon realised the staff spoke very little English! I had asked four different staff for some water and they didn't understand me! Also whilst checking in it took 1 hour 30 minutes... More 

Was this review helpful? Yes 2
rivieraresort, Guest Service Center Officer at Festival Riviera, responded to this review

Dear Mrs. Jodie, Thank You for Your feedback. Festival Riviera Hotel is a hotel that takes pride in providing very good quality of services of which we normally enjoy very good reviews from our guests however something may go wrong. We apologize for any inconvenience you might have experience while your stay with us assuring you that we are studying... More 

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