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Citadel Azur Resort

#25 of 179 Hotels in Hurghada
Certificate of Excellence
Sahl Hasheesh | P.O.Box 236, Hurghada 1, Egypt
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Citadel Azur Resort
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532 Reviews from our TripAdvisor Community

Traveler rating
    303
    140
    48
    21
    20
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165
223
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (157)
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Cairo, Egypt
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very nice, we have enjoyed our stay too much, basically it exceeded our expectations, the pool was impressive "Infinity POOL", i thought that i was in Greece "Santorini". The Food quality was very good and much options to chose from., all the restaurants are sea view. The stuff were very friendly. Unfortunately, Women's in veil are not... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Medhat, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel. We are delighted that you had such a wonderful first visit with us & we thank you for your comments about our staff, food and room. Your comment regarding the responsible person of the snorkeling equipment... More 

1 review
5 of 5 stars Reviewed 1 week ago

A beautiful huge place that has one of the longest beaches I've ever seen. All rooms are sea view and You can see the sea from every place in the room...even the shower! The Italian food is great out there along with the Brazilian too. Since our 1st visit, it's on our yearly vacation plan :-)

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Mohamed, Thank you for choosing to spend your vacation with us at Citadel Azur Resort! We are so pleased that you enjoyed your first stay with us and we sincerely appreciate your feedback on Trip Advisor. It was our pleasure to welcome you and we hope to see you soon at Citadel Azur Resort! Best regards, Khaled Sadek... More 

Colne, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Had a fantastic time at the Citadel Azur the hotel is stunning and staff were extremely friendly and very helpful. If you had any issues getting around the beach bar staff would simply make a call and a golf cart would arrive to take you around. The service from Ahmed at the beach bar was great bringing drinks to our... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Rachel, Thank you for choosing the Citadel Azur Resort to spend your recent vacation and for taking the time to write us a fantastic review. We are so pleased that you had such a wonderful holiday with us & I would like to thank you for your wonderful comments about our staff that have been passed on which... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We went with high expectations to this hotel since it calls itself a luxury hotel and we are used to high standard hotels. The first impression was nice since it's very private and not surrounded by other hotels. The architecture is beautiful and the service people are nice. But then we had the first disappointment. The food was just awful... More 

Was this review helpful? Yes 3
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Marija, Thank you for choosing the Citadel Azur Resort to spend your recent vacation. We greatly appreciate your feedback and constantly strive to achieve the highest quality standards. Based on your review, I was really disappointed to learn that we weren't able to meet your expectations. Please accept my sincerest apologies for any inconvenience encountered. We look forward... More 

Cairo, Egypt
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been to this place Easter this year, the facility is amazing yet the quality of service and staff and food is extremely bad, 2-3 stars level. no bath amenities, and The food is as equal in quality as the food served in military units, and when i complained about the quality they offered me a cash back for... More 

Was this review helpful? Yes 2
Manchester
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We traveled to Citadel Azur Resort on what we expected to be a cheap and cheerful 2 week holiday. We were blown away by what we encountered. Check in - fast and efficient, receptionist spoke excellent English, which was not expected as this is a predominantly German hotel. We were given a welcome pack and a map before a porter... More 

Was this review helpful? Yes 2
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Jason & Mrs. Deborah, Thank you for choosing the Citadel Azur Resort to spend your recent vacation and for taking the time to write such fantastic & detailed review on a TripAdvisor. We are delighted that you had such a wonderful first stay with us. We sincerely appreciate all of your comments and feedback, as we are committed... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 4, 2015

The citadel Azur was a definite eye catcher on line and even more so in reaity. With the very long run in from the road it looked like a castle very grand and it was. The rooms were very spacious and comfortable with a large sun bathing balcony and even a walk in wardrobe. Tea and coffee in the room... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Sonia, Thank you for choosing the Citadel Azur Resort and for taking the time to share your feedback on TripAdvisor. We are so pleased that you enjoyed your recent vacation with us. We took a note to your comments and will do our best to correct them before your next visit. Looking forward to welcoming you back soon... More 

Winsford, United Kingdom
2 reviews
4 of 5 stars Reviewed March 23, 2015

my wife and I saw this hotel whilst on holiday at another hotel in hurghada, and were impressed with its location and architecture, built out of natural stone. it did not disapoint. we had booked a promo room but after seeing the standard room which was huge, with a large terrace, we upgraded, for some reason that information did not... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear M/M Winsford, Thank you for choosing the Citadel Azur Resort to spend your recent vacation! We truly appreciate the time you have taken to write such a great review! We are delighted that you had such a wonderful first stay with us & glad to know that you are planning to visit us again. We are so pleased you... More 

Cairo, Egypt
Contributor
12 reviews 12 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 15, 2015

good for honeymooners not for fun bad diving site fair food great all inclusive service no network or wifi no lefts and you should walk for long distance to reach the lunch restaurant far from hurghada and airport

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear M/M Salama, Thank you for choosing Citadel Azur Resort and for taking the time to review us on TripAdvisor. We really appreciate your comments, as we are committed to deliver the perfect holiday experience. However, I would like to clarify viewpoints that you have mentioned in your review. Citadel Azur Resort is located in one of the best spots... More 

Kiev, Ukraine
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

1. Sea. Amazing sea 2. The most sound sleep 3. The most delicious breakfast 4. The most nice-looking dinner 5. The most beautiful supper 6. After six visits almost all staff are our friends 7. Every morning is good by default 8. All time there you feel yourself clear and free from the inside 9. All time there you want... More 

Was this review helpful? Yes 2
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Galaida, We would like to thank you for your continued support and loyalty to Citadel Azur Resort, returning to us for the 7th time recently. Delighted as always, that you had another fantastic holiday with us and thank you for the 50 points that you have mentioned on your fantastic review. It is always our pleasure to welcome... More 

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Beach (32)
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Deluxe Double Twin Room (17)
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Junior Suite with Terrace (41)
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Junior Suite with Terrace and Sea View (38)
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Standard Double Twin Room with Balcony (32)
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