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Citadel Azur Resort

#20 of 175 Hotels in Hurghada
Certificate of Excellence
| Sahl Hasheesh, Hurghada, Egypt
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Citadel Azur Resort
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652 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Brussels, Belgium
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent 5 star resort. It is nicely constructed in the limestone hills of Sahl Hasheesh and is in no way one of those ugly concrete blocks. The resort is big so you never have the feeling it is really crowded (though I have to admit things were generally calm while we were there) and staff is professional and friendly. Buffet... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nicely laid out hotel. The rooms are huge and are cleaned daily. The mini bar is more than enough filled-even special requests are taken into account in this matter. Wi-fi is in the lobby, at the fun bar and at the pool available, in the room there is the possibility of cable directly into the internet, but if you... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The food wasn't so good, the rooms wasn't furnished good as it contains old stuff like Television is an old models and no shampoo.. I stuff treatment wasn't good I feel there is RACIALISM as they forbidden long Swimming suit WHAT IS THIS it isn't there mind what i wear as long as it is Swimming suit i wear long... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious and beautiful hotel with nice beach on a coral reef, great for snorkeling fans. Good selection of restaurants and foods. Waiting staff is friendly and the food quality is good. The lobby and the main restaurant can get really busy, the alcohol selection and quality is pretty poor (probably because it is "all inclusive" and only the local brews... More 

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Artūras K, Thank you for choosing Citadel Azur Resort to spend your vacation and for taking the time to review our hotel on TripAdvisor. We are so pleased you enjoyed your stay with us & looking forward to welcoming you back to Citadel Azur Resort soon. Best regards, Khaled sadek General Manager More 

De Zilk
1 review
5 of 5 stars Reviewed 2 weeks ago

We had another great holiday in may 2015. We were here for the second time. The massage is absolutely something you must do when you are in Citadel. The main restaurant is super at breakfast and dinner. Very friendly personel, great service. We will for sure come back at the Citadel.

Review collected in partnership with this hotel

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Huizer, On behalf of Citadel Azur Resort team we I would like to thank you for choosing to return to our hotel for the second time! We are delighted that you & your family had another great vacation with us and enjoy the massage, restaurants and the service provided by our staff. It was our pleasure to welcome... More 

Zwolle, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Very Nice staff , a very beautifully beach and a good restaurant at the habour , the menu cart from the Italian restaurant is the same for many years , we where for the fith time , more opportuniteit for sitting in de central hall

Review collected in partnership with this hotel

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Damman, Thank you for choosing to return to Citadel Azur Resort for the 5th time and for taking the time to review our hotel on TripAdvisor. We are delighted you had another wonderful holiday with us and we thank you for your comments about our staff. It was our pleasure to welcome you back and we hope to... More 

2 reviews
2 of 5 stars Reviewed June 19, 2015

Very expencive comparing to services offered, stuff attitude is far from hospitality. .no one is similing..no one at the pool to assist u to find a place ..restaurant at lunch time was full and the answer was wait a while instead of finding a table..jacuzzi only 2 from 6 are working..ants are everywhere on tables..on floors..

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Iskandar, Thank you for choosing the Citadel Azur Resort and for taking the time to write this feedback. I am sorry to hear that we failed to meet your expectations during your stay with us. I went through your comments and I assure you that it will be discussed with the concerned departments. One more time, I apologize... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 16, 2015

This was our third time , and we again have nothing but praise the way we were looked after by all the staff , our room was excellent as usual and kept spotlessly clean by our roomboy Ahmed and his manager Muhammed , nearly every day we had a beautiful towel display on our bed which was there when we... More 

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear M/M Fruin, We would like to thank you for your continued support and loyalty to Citadel Azur Resort, returning to us for the third time recently. We are so pleased you enjoyed your holiday with us once again and found our staff to be so friendly and helpful. Your wonderful comments about our staff have been passed on which... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2015

Few days ago I had my second stay with my wife at this resort after 4 years and it's really amazing although it was better before. The resort is huge in size so they began using a looping bus to transport guests inside the resort, so you can pick one in less than 10 minutes to take you from room... More 

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Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Remah, Thank you for choosing the Citadel Azur Resort to spend your recent vacation and for taking the time to review us on TripAdvisor. We sincerely appreciate all of your comments and feedback, as we are committed to deliver the perfect holiday experience through providing an excellent service. It was our pleasure to host your vacation and we... More 

Az Zagazig, Ash Sharqiyah, Egypt
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2015 via mobile

I can't describe the place , heaven on earth , huge place with lovely stuff and smile faces everywhere . I love being there for 3 days and the weather was excellent , a lot of restaurants ( italian , Brazilian , seafood ) late dinner in the main restaurant till 2 am :) you open your terrace to see... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Dina, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to write a fantastic review! We are so pleased that you had such a wonderful holiday with us and enjoy our restaurants, service & offered facilities. We sincerely appreciate all of your comments and we are really looking forward to... More 

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Deluxe Double Twin Room (17)
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Junior Suite with Terrace (41)
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Junior Suite with Terrace and Sea View (38)
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