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Citadel Azur Resort

#27 of 177 Hotels in Hurghada
Certificate of Excellence
Sahl Hasheesh | P.O.Box 236, Hurghada 1, Egypt
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Citadel Azur Resort
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557 Reviews from our TripAdvisor Community

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Traveler rating
    316
    148
    50
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    20
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173
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (157)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (134)
  • Dec-Feb only
    (126)
All months
2 reviews
2 of 5 stars Reviewed 1 week ago

Very expencive comparing to services offered, stuff attitude is far from hospitality. .no one is similing..no one at the pool to assist u to find a place ..restaurant at lunch time was full and the answer was wait a while instead of finding a table..jacuzzi only 2 from 6 are working..ants are everywhere on tables..on floors..

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Iskandar, Thank you for choosing the Citadel Azur Resort and for taking the time to write this feedback. I am sorry to hear that we failed to meet your expectations during your stay with us. I went through your comments and I assure you that it will be discussed with the concerned departments. One more time, I apologize... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third time , and we again have nothing but praise the way we were looked after by all the staff , our room was excellent as usual and kept spotlessly clean by our roomboy Ahmed and his manager Muhammed , nearly every day we had a beautiful towel display on our bed which was there when we... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear M/M Fruin, We would like to thank you for your continued support and loyalty to Citadel Azur Resort, returning to us for the third time recently. We are so pleased you enjoyed your holiday with us once again and found our staff to be so friendly and helpful. Your wonderful comments about our staff have been passed on which... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Few days ago I had my second stay with my wife at this resort after 4 years and it's really amazing although it was better before. The resort is huge in size so they began using a looping bus to transport guests inside the resort, so you can pick one in less than 10 minutes to take you from room... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Remah, Thank you for choosing the Citadel Azur Resort to spend your recent vacation and for taking the time to review us on TripAdvisor. We sincerely appreciate all of your comments and feedback, as we are committed to deliver the perfect holiday experience through providing an excellent service. It was our pleasure to host your vacation and we... More 

Az Zagazig, Ash Sharqiyah, Egypt
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I can't describe the place , heaven on earth , huge place with lovely stuff and smile faces everywhere . I love being there for 3 days and the weather was excellent , a lot of restaurants ( italian , Brazilian , seafood ) late dinner in the main restaurant till 2 am :) you open your terrace to see... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Dina, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to write a fantastic review! We are so pleased that you had such a wonderful holiday with us and enjoy our restaurants, service & offered facilities. We sincerely appreciate all of your comments and we are really looking forward to... More 

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first time at this hotel but we have been to Hurghada many times. The hotel is great, but Brits beware, you could be the only ones in the hotel! We travelled with friends and we were the only 4 Brits amongst Germans and Russians. It was not a problem for us at all and in general, the... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Jules, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review us on TripAdvisor. We are delighted that you & your friends had such a wonderful first stay with us & we are looking forward to welcoming you soon again. Best regards, Khaled Sadek General Manager More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I will use few words Room is great View either sea or pool, you will love it Staff are really friendly The sea is amazing Shows at night are really enjoyable Isolated and that's different from a person to another , i liked it Food not that great but with variety, that's the only thing,they should improve But above all,... More 

Was this review helpful? Yes 2
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Mostafa, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel. We are delighted that you enjoyed your first stay with us and we are overwhelmed you have planning to come back soon again. It was our pleasure to host your vacation and we are looking forward... More 

europe
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a rather slow checkin, as no rooms seemed to be awailable, the hotel provided a really good room in building 3 which turned out to be a great choice. The room had a rather huge balcony with stunning sea views and was very close to the pools and restaurants. Everything was well equipped and in good condition and the... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Sir, Thank you for choosing the Citadel Azur Resort and for taking the time to review our hotel on a Trip Advisor. We sincerely appreciate your feedback & looking forward to welcoming you soon to Citadel Azur Resort. Best regards, Khaled Sadek General Manager More 

Cairo, Egypt
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice, we have enjoyed our stay too much, basically it exceeded our expectations, the pool was impressive "Infinity POOL", i thought that i was in Greece "Santorini". The Food quality was very good and much options to chose from., all the restaurants are sea view. The stuff were very friendly. Unfortunately, Women's in veil are not... More 

Was this review helpful? Yes 3
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Medhat, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel. We are delighted that you had such a wonderful first visit with us & we thank you for your comments about our staff, food and room. Your comment regarding the responsible person of the snorkeling equipment... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A beautiful huge place that has one of the longest beaches I've ever seen. All rooms are sea view and You can see the sea from every place in the room...even the shower! The Italian food is great out there along with the Brazilian too. Since our 1st visit, it's on our yearly vacation plan :-)

Was this review helpful? Yes 3
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Mohamed, Thank you for choosing to spend your vacation with us at Citadel Azur Resort! We are so pleased that you enjoyed your first stay with us and we sincerely appreciate your feedback on Trip Advisor. It was our pleasure to welcome you and we hope to see you soon at Citadel Azur Resort! Best regards, Khaled Sadek... More 

Colne, England, United Kingdom
2 reviews
5 of 5 stars Reviewed May 25, 2015

Had a fantastic time at the Citadel Azur the hotel is stunning and staff were extremely friendly and very helpful. If you had any issues getting around the beach bar staff would simply make a call and a golf cart would arrive to take you around. The service from Ahmed at the beach bar was great bringing drinks to our... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Rachel, Thank you for choosing the Citadel Azur Resort to spend your recent vacation and for taking the time to write us a fantastic review. We are so pleased that you had such a wonderful holiday with us & I would like to thank you for your wonderful comments about our staff that have been passed on which... More 

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Beach (32)
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Deluxe Double Twin Room (17)
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Junior Suite with Terrace (41)
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Junior Suite with Terrace and Sea View (38)
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Standard Double Twin Room with Balcony (32)
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The Hotel (43)

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