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Citadel Azur Resort

#24 of 177 Hotels in Hurghada
Certificate of Excellence
| Sahl Hasheesh, Hurghada, Egypt
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Citadel Azur Resort
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706 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Lowestoft, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Great holiday, great hotel, staff were friendly. Make sure you get small egyption money before arriving at the hotel as it is so difficult to get change once there to tip the staff. Egyptians don't like giving any small change away! The hotels idea of currency exchange is a cash point machine!! The hotel is away from everything else so... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Gibbscoral, Thank you for choosing Citadel Azur Resort to spend your vacation and for taking the time to write such a wonderful review. We are so pleased that you had fantastic holiday with us! We sincerely appreciate all of your comments and we are really looking forward to welcoming you back to Citadel Azur Resort in the future. Best... More 

Naperville, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Where do I start? The lobby is not air conditioned. The restaurant where you eat breakfast and dinner is not really air conditioned. You will be sitting there sweating if you are in the hot summer months. Which is a very bad experience. What makes it worse is that the food is OKAY at best. There is nothing memorable about... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear MillerG, Thank you for your stay at Citadel Azur Resort and for taking the time to write your experience on Tripadvisor. We greatly appreciate any feedback made by our valued guests and constantly strive to achieve the highest quality standards. Many thanks for your feedback. Please accept my sincere apologies and rest assured that your comment has been communicated... More 

Alexandria Governorate, Egypt
1 review
1 of 5 stars Reviewed 1 week ago

1- No Hijab in swimming pools 2- Food is horrible ( Poor small Poufé ) Compared to all 5 stars hotel in sahl hasheesh and Hurghada 3- staff are not clean and not helpful and impolite. 4- Beach not Sandy. 5- Lobby not Air Conditioned 6- air condition in all Restaurants is too hot not working. 7- nothing good at... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mszfathallah, Thank you for choosing Citadel Azur Resort and for taking the time to review us on TripAdvisor. Please accept my sincere apologies if we could not meet your expectations in some points during your last stay. Looking forward to welcoming you again to Citadel Azur Resort! Thank you & best regards, Khaled Sadek General Manager More 

Cairo, Egypt
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This amazing Hotel has one of the best architectural designs I have ever seen ! It has also best places for snorkeling, amazing corals, very nice sea on the left side of the Hotel witch give you the impression that you are swimming in a an aquarium full of all kind of fish ! The food is good, the best... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Hans22566, Thank you for choosing the Citadel Azur Resort to spend your recent vacation! We truly appreciate the time you have taken to write such a great review & we are very pleased that you enjoyed your stay with us. Looking forward to welcoming you again to Citadel Azur Resort, where you will find perfect comfort, friendly atmosphere,... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

They prevent us from using the pools wearing long swimsuit for hijab ( burkini ) which is totally unacceptable.. food was not good.. overall cleaning was bad either on the room or on the beach and restaurants.

Was this review helpful? Yes 3
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mawada B., Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel on Trip Advisor. I was really disappointed to know that we weren't able to meet your expectations in regards to cleanliness, as the Housekeeping team do their best keep our huge resort clean & in regards... More 

Brussels, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent 5 star resort. It is nicely constructed in the limestone hills of Sahl Hasheesh and is in no way one of those ugly concrete blocks. The resort is big so you never have the feeling it is really crowded (though I have to admit things were generally calm while we were there) and staff is professional and friendly. Buffet... More 

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Tom, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel. We are so pleased you enjoyed your holiday with us and found our staff to be so friendly and professional. Looking forward to welcoming you again to Citadel Azur Resort, where you will find perfect comfort,... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nicely laid out hotel. The rooms are huge and are cleaned daily. The mini bar is more than enough filled-even special requests are taken into account in this matter. Wi-fi is in the lobby, at the fun bar and at the pool available, in the room there is the possibility of cable directly into the internet, but if you... More 

Was this review helpful? Yes 2
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Guest, Thank you for choosing to spend your holiday at Citadel Azur Resort and for taking the time to review our hotel. We are delighted that you had a pleasant stay with us and enjoyed hotel architecture, rooms, internet and other offered facilities. It was our pleasure to host your vacation and we are looking forward to welcoming you... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 21, 2015

The food wasn't so good, the rooms wasn't furnished good as it contains old stuff like Television is an old models and no shampoo.. I stuff treatment wasn't good I feel there is RACIALISM as they forbidden long Swimming suit WHAT IS THIS it isn't there mind what i wear as long as it is Swimming suit i wear long... More 

Was this review helpful? Yes 3
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Doaa, Thank you for choosing Citadel Azur Resort to spend your recent vacation and for taking the time to review our hotel. We are grateful for your feedback as it will serve as a further source of inspiration for us to achieve the highest standard of hospitality excellence. I was really disappointed to learn that we weren't able... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 15, 2015

Spacious and beautiful hotel with nice beach on a coral reef, great for snorkeling fans. Good selection of restaurants and foods. Waiting staff is friendly and the food quality is good. The lobby and the main restaurant can get really busy, the alcohol selection and quality is pretty poor (probably because it is "all inclusive" and only the local brews... More 

Was this review helpful? Yes
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Artūras K, Thank you for choosing Citadel Azur Resort to spend your vacation and for taking the time to review our hotel on TripAdvisor. We are so pleased you enjoyed your stay with us & looking forward to welcoming you back to Citadel Azur Resort soon. Best regards, Khaled sadek General Manager More 

De Zilk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2015

We had another great holiday in may 2015. We were here for the second time. The massage is absolutely something you must do when you are in Citadel. The main restaurant is super at breakfast and dinner. Very friendly personel, great service. We will for sure come back at the Citadel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Citadel A, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Huizer, On behalf of Citadel Azur Resort team we I would like to thank you for choosing to return to our hotel for the second time! We are delighted that you & your family had another great vacation with us and enjoy the massage, restaurants and the service provided by our staff. It was our pleasure to welcome... More 

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