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Arena Inn

Kafr El Gouna El Gouna Resort, El Gouna 001, Egypt
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Arena Inn
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Arena Inn
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264 reviews from our community

Traveler rating
    76
    107
    47
    22
    12
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60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lebanon
1 review
5 of 5 stars Reviewed yesterday NEW

I booked online by ElGouna Site. when we arrived in the Hotel at 14.00 were waiting all new guest with welcome drink .we took one room in first floor with king Bed .the rooms was very clean,beds were Comfortable, very quiet room .location was Amazing and attend 3 party in our stay one in he Hotels on Tuesday Oriental Show... More 

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London, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

my room was very clean it located Golf all times was sunny Very good Location and very nice Staff and Excellent Service Breakfast ,lunch and dinner good Buffet Variety. will hope to back again in next November . the beach OK

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Cairo, Egypt
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This is my 5th time in Gouna, I have stayed at the 3 to the 5 star, and Arena Inn is by far the worst. 1. 10 hours before our arrival time We ordered a limousine to pick us up from the airport and confirmed with the hotel twice, but it never showed up and when I called the hotel... More 

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Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Despite my love to Gouna & the always amazing time I spend there , but my last stay at Arenna Inn Hotel was nth more than a nightmare We were planing to come relax for 3 nights & enjoy Gouna we were welcomed by a room next to us with bunch of kids that do nth all day long but... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We've just returned from a lovely 3 night stay in El Gouna. I cannot overstate how beautiful, clean and friendly the town is. We booked quite late during peak time so we had to book a hotel rather than the apartment rental holiday we prefer and the Arena Inn was one of the few available that welcomed children. We emailed... More 

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vlusci, General Manager at Arena Inn, responded to this review

Dear Guests, It is always nice to hear from you and I would like to thank you for having taken the time to share your experience at our hotel on TripAdvisor. We do appreciate all our guets' comments, as they are a very useful tool to maintain or improve our customer service whenever it is needed. Glad to read that... More 

Cairo, Egypt
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

They booked us 2 double rooms on the same floor with a football team of 25 kids with ages ranging 6 to 9 years old with no supervision whatsoever, the kids were running through the halls, shouting at each other, and even "competing" against one another at a playstation tournament. When we complained about this 2 management, they said that... More 

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vlusci, General Manager at Arena Inn, responded to this review

Dear Guests, Thank you for having taken the time to share your experience at our hotel on TripAdvisor. All our guests' comments are of a high value to us, as we consider them a very useful tool to maintain or improve our customer service whenever it is needed. I am very sorry to read that you could not enjoy your... More 

Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

I agree with B Yardley - we were also moved to this Hotel the day before departure. The reply from the Hotel Manager doesn't explain why the water was off again 5 days later or the noisey building work still being carried out next to occupied rooms. If the food is on a fortnightly cycle why was the Sea Bass... More 

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vlusci, General Manager at Arena Inn, responded to this review

Dear Mr. Marco, Thank you for having shared your experience at our hotel on TripAdvisor. Our guests' satisfaction is our main goal and therefore we do appreciate all your comments. I am very sorry for any inconvenience caused from our side and please allow me to explain the following few points : Due to some maintenance needs, we had to... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We were moved to this hotel at the last minute.on our first day we were without water most of the afternoon and evening so were unable to have a shower or even a wash. The mini bar was an empty fridge which didn't work. the food was ok but very repetitive .On the plus side the hotel was in a... More 

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vlusci, General Manager at Arena Inn, responded to this review

Dear Ms. Brenda, Thank you for having taken the time to share your experience at Arena Inn Hotel on TripAdvisor. All our guests' comments are of high value, as we consider them all a very useful tool to maintain or improve our customer service whenever it is needed. Sorry to read about the water incident upon arrival. For your information,... More 

Cairo, Egypt
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2015 via mobile

Nice staff, ahmed (recreation) Mohamed (restaurant & bar) soha (massage) Excellent breakfast Billiard for free Good location Only reception (selim raafat) wasn't welcoming & when asked for upgrade gave us room#238 worst view 3 palm trees closing the pool view

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vlusci, General Manager at Arena Inn, responded to this review

Dear Guest, Thank you for your time. All our guests' comments are important to us, as we consider them a very useful tool to maintain or improve our customer service if needed. Glad to read that you enjoyed your stay with us, I remain at your entire disposal, should you have any other question or wish for your next holiday.... More 

Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2015 via mobile

A nice well run hotel the staff are first class.the pool area is clean,restaurant is excellent only downside is a lack of entertainment as the resort is very quiet!having said that if I was after a quiet holiday then I would definitel stay here again

Was this review helpful? Yes
vlusci, General Manager at Arena Inn, responded to this review

Dear Guests, Thank you for having taken the time to share your experience at Arena Inn Hotel on TripAdvisor. All our guests' comments are of a high value to us, as we consider them all a very useful tool to maintain or improve our customer service if needed. Glad to read that you enjoyed your stay with us, I remain... More 

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