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Steigenberger Golf Resort

Golf Island, El Gouna 84513, Egypt
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Steigenberger Golf Resort
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461 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (129)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Staff members are friendly Rooms are simple and clean Transportation to the restaurant with a little boat was excellent So far el gouna is the best During reservation online, there is no option to choose the view from the room, I got a room with a not so good view ! A little bit away from downtown where shops, banks,... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Very poor service ,bad house keeping ,they kept the same towels every day without changing , they don't put soap and shampoo everyday ,they are so stingy ,they don't clean the room ,the sheets are dirty ,love of ants in the rooms me and i and my niece (she was in another room) had a papular urtacaria from ants ,... More 

Was this review helpful? Yes 1
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. We are sorry that we could not meet your expectations. As we are a green star hotel and working on protecting the environment our colleagues at the housekeeping are trained to change the towels only once the guests put them onthe floor. Anyhow we can insure that our housekeeping will react... More 

Toronto, Canada
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

I'm not used to staying in resorts so this was a new one for me. I think going in August made it more affordable due to lower numbers of tourists. The breakfast was fantastic, the rooms were clean and air conditioned, and the staff were mostly all helpful and kind. I was a bit worried at first regarding the no-long-swimsuit... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, We would like to thank you very much for your review on Tripadvisor. We highly appreciate your recommendation of our hotel. We are sorry for the inconvenience due to our maintenance work. We hope to have the chance for welcoming you soon again at our hotel. Best Regards, Your Hotelmanagement More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I really don't understand why the hotel has a 5 stars rating... it is BELOW AVERAGE ... although the rooms are spacious and the breakfast buffet was tasty ... everything else was disappointing, the service was poor, the AC was not working properly in the room and on our second day we found Lepers in our room.. it was really... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, First of all we want to thank you for your review on Tripadvisor. We want to insure that we are taking all comments serious as we are continously working on improving our quality of service. We are sorry that our service level did not meet your expectations. Concerning the air condition and the lizard please be insured that... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Maybe a bit unfair that we give the hotel 2 stars , as the rooms are great and staff very friendly , hotel is exceptionally clean but there was some down points . When we arrived bed we spent a long time waiting at reception , they are a joke and usually dealing Egyptian customers and not showing any urgency... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, We want to thank you for your review on Tripadvisor. We appreciate that you liked our rooms and enjoyed our service. Also we are happy to read that you used our health club facilities. For the long waiting at the reception we are very sorry, but as we are fully booked during this period we are handling a... More 

Cairo, Egypt
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

If you are looking for a short review, then although the location of the hotel is very good, and it has a nice lagoon beach and a good variety at the breakfast buffet, my overall experience turned out to be very bad to the extent that I would NOT recommend this Hotel to anyone. For those interested in a more... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. We deeply regret that your vacation at our resort was not to your full satisfaction. Arranging a private airport transfer for our esteemed guests means that we are sending our own hotel shuttle bus to pick up our Steigenberger guests from the airport. So instead of stopping at other hotels our... More 

romania
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

one of the most beautiful places in the world, el gonna was built by a visionary, and Steigenberger is one of the most peaceful place that it has. Rule trousers for dinner might shock you, but rightly, the hotel is one of the finest in the area. The channels of water that go by boat to the beach, the golf... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Guest, Thank you very much for your delightful words and your review on tripadvisor. We are happy to read that you had an enjoyable stay at our resort and we are looking forward to welcoming you soon again. Best Regards, Your Hotelmanagement More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is really good nice hotel. All the services are perfect. The restaurant was awesome. The food is delicious and so much variety. The staff are really friendly. I would like to spend my vacation there again.

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Mr.Adel, thank you for taking the time to write such a wonderful review of your stay at our hotel, we really appreciate your kind comments. We hope to have an opportunity to serve you again as our guest also in the future and wish all the best for you and your family. Kindest Regards, Steigenberger Golf Resort El Gouna More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Positive: 1. The location is very nice. 2. The staff is very helpful, friendly & polite 3. The food was very tasty and nice varieties specially the last day the buffet was oriental food and it was amazing 4. The rooms were direct on the pool so it was easy to follow our kids without going out Negative : 1.... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear Mrs, Rasha, thank you for sharing your comment on Tripadvisor. We appreciate your positive comments about location, staff, food variety ,rooms and are happy that you had a nice stay. Regarding your negative points, we would like to inform you that we working on some of your mentioned changes in the hotel already as part of our constant improvement... More 

Cairo, Egypt
1 review
3 of 5 stars Reviewed 3 weeks ago

his was my second visit to the same place after 4 years unfortunately this time something happened very bad i found warm in my mango juice that i ordered on the ....pool and all what the guy did the didn't want me to pay the cheque also when i tried to call for a pull car while checking out i... More 

Was this review helpful? Yes
SteigenbergerGolf, Guest Relations Manager at Steigenberger Golf Resort, responded to this review

Dear guest, Thank you for staying with us and thank you for taking the time to review your experience here at tripadvisor. We apologize for inconvenience you had and hope for the opportunity to serve you again. Best regards, Steigenberger Golf Resort El Gouna Team More 

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