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All 16 El Gouna hotels

Sheraton Miramar Resort El Gouna

5.0 of 5 Resort   |   Red Sea, El Gouna, Egypt
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Sheraton Miramar Resort El Gouna
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90%
Ranked #2 of 16 hotels in El Gouna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
AiRnEssT Krakow, Poland
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1,246 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Krakow, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

we've been in sheraton miramar for 3 weeks in january 2013, we really enjoyed stay there. Staff was friendly , with General Manager Mr Islam Mahrous giving personal touch and overlooking everything the guests needed. Rooms are a bit outdated but still they are one of the best You can get in Egypt- The only better i know in Egypt... More

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Cairo, Egypt
1 review
4 of 5 stars Reviewed 3 days ago NEW

It was great. It was there long time ago (October 2010) but I am writing this to help my friends. Don’t miss the seafood open Buffet on Saturdays. Very nice atmosphere. There is a lot of privacy. The hospitality is excellent.

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Cairo, Egypt
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my third time in Gouna, my second in Sheraton Miramar and if you scroll down a few reviews you'd find me raving about it back in November 2012. I was looking forward to this trip and writing an even better review at the end of it, but sadly that wont be the case. Here is a detailed step... More

Was this review helpful? Yes 3
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear RaneimRashid, Thank you very much for your feedback, I am very happy that we were able to meet your expectations in regards to service recovery and I would like to let you know that all your concerns are taken care of and we look forward to your next stay in the Winter and by then we will make sure... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

No rules in the swimming pool (people go swimming wearing normal clothes –jeans and cotton shirts!!, Maids wz kids in the pool in normal clothes ... etc.). Room service is a disaster (one hour to receive 3 slices of white cheese and 2 loafs of bread. Unprofessional although I was putting (don’t disturb sign) the guy kept knocking on the... More

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HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear sameh s, Thank you very much for your feedback, we regret that we were able to meet your expectations, please accept my sincere apology for not being able to do so. All your concerns are considered for future improvements and an immediate actions already took place. Best Regards, Hamdy Khalaf Hotel Management More

Cairo, Egypt
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very poor cleaning standard Breakfast buffet badly maintained and unclean Floor dirty Water glasses used Service slow and unprofessional Generally our experience was bad maybe related to high season but not planning to come back

Was this review helpful? Yes 1
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear Norawahby, Thank you for writing about us on tripadvisor, I understand from your review that you didn’t enjoy your stay with us, therefore please accept my sincere apology for not being able to meet your expectations. Looking forward to welcome you back soon Best Regards, Hamdy Khalaf Hotel Management More

No
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Terrible place for a vacation, rooms full of insects and the workers are lazy. The "high-speed internet" is 0.65MB/s. The food is expensive and sucks. Although the hotel is five stars but I dont recommend this place for anyone.

Was this review helpful? Yes 1
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear Annonymous1011, Thank you very much for your feedback, and please accept my sincere apology on behalf of all associates at the hotel for not being able to meet your expectations. Best Regards, Hamdy Khalaf Hotel Management More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very terrible service and lack of hospitality. Rooms are not clean, a lot of insects in the room, very slow room service, the pool is also not clean and only 155 cm deep, bad food, was also very unpleasantly surprised by the beach and overall facilities are subpar.

Was this review helpful? Yes 2
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear Sarah N, Thank you very much for your comments. we learn that we were not able to meet your expectations. We will consider your feedback for future service improvements and we look forward to welcome you back soon and hopefully by then we will be able to provide you with an enjoyable holiday. Best Regards, Hamdy Khalaf Hotel Management More

Cairo, Egypt
Top Contributor
61 reviews 61 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I enjoyed so much my stay at Sheraton Miramar .. It is really a good place for vacation and relaxation .. The hotel is huge .. vast .. built on the nubian traditional style .. rooms are distributed on a huge surface on 2 floors .. every section has a pleasant color (on the nubian custom) varying from red to... More

Was this review helpful? Yes 3
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear Dr W G, Thank you very much for your detailed review on tripadvisor and I am very happy to learn that we were able to provide you with an enjoyable holiday. Our guest are very much interested in the design of the hotel and the facilities provided at the destination in order to let guests enjoy their vacation. Looking... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We went there twice in 8 months. Cozy rooms with good spaces, we tried both views, the lagoon view and sea view, both views were breathtaking. Staff is very friendly and helpful. Main restaurant is organized and the food is very nice. Different cuisines and good variety for everybody. The relaxation beach is your destination if you are looking for... More

Was this review helpful? Yes 1
HamdyKhalaf, Manager at Sheraton Miramar Resort El Gouna, responded to this review

Dear Heba O, Thank you very much for your feedback, I am very glad to know that we were able to meet your expectations and that you had a pleasant holiday at the Sheraton Miramar Resort. Looking forward to welcome you back soon Hamdy Khalaf Hotel Management More

Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 3 weeks ago

As expected and previously experienced, the hotel is very cosy, clean and friendly. There were occasional ants in the room but this not very surprising considering the surroundings. However, this issue can be easily exterminated. The unpleasant surprise was with the attitude of some of the staff at the restaurant (especially that food is nothing special) and the fact that... More

Was this review helpful? Yes
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Additional Information about Sheraton Miramar Resort El Gouna

Address: Red Sea, El Gouna, Egypt
Location: Egypt > Red Sea and Sinai > El Gouna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in El Gouna #1 Luxury Hotel in El Gouna #1 Top resorts Hotel in El Gouna #2 Romantic Hotel in El Gouna #2 Family Hotel in El Gouna
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Number of rooms
289

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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