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Hotel Tortuga Bay

Garden S/N y Tomas de Berlanga, Santa Cruz | Av. 10 de Agosto Edif. Torres Doral Of. 001, Puerto Ayora, Ecuador
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28 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (28)
  • Mar-May only
    (1)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (12)
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A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW

We were sold this hotel as a all inclusive luxury resort,but not with the name of Tortuga Bay,but as Galapagos Garden hotel.The reason for that is because it doesn't have any bad reviews as Galapagos Garden so when you get there ,they will tell you we just changed the name.The food is very basic,its what you should expect from the... More 

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Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 11, 2015

I stayed in this hotel with a group of friends, and we had a terrible experience. Noone at least tried to speak any other language (we tried 3 more, apart from Spanish), which is odd for such an international place. Besides that, the manager tried to rob us many times. The website said the hotel offered breakfast, but I've never... More 

Was this review helpful? Yes 3

Travelers are raving about these Puerto Ayora hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

I highly recommend staying at Hotel Tortuga Bay. The staff is very friendly they make you feel like family. The rooms are very comfortable at a great location. The food was very good. I truly enjoy my stay and look forward to going back soon.

Was this review helpful? Yes 1
Shanghai
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 26, 2011

Terrible experience. Pictures on internet are nice but not reflective reality. The pool is dirty and you dont even wanna put your toe in there. Room is unfresh, bathroom have bad smell and is mouldy. Breakfast restaurant has low standard, but croissant and egg were eatible. Staff dont speak English. Way too expensive. Dont book here.

Was this review helpful? Yes 6
Ontario
1 review
3 of 5 stars Reviewed April 12, 2009

My 10 year old daughter and I spent two evenings at this hotel. I had booked through the Latin Trail Tours and asked for a hotel in the $75-$100 range. I was charged $90/night for a room with two single beds, which in comparison to other hotels I stayed in on the Galapagos Islands was way too much. The staff... More 

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Los Angeles, California
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed October 6, 2008

This Hotel was booked by a tour Operator called World Trails, LLC, also known as Latin Trails, and also known as Galapagos Cruises. The hotes was suppose to be at least a 3 star hotel, and this one is less than a 2 star. English is not spoken at the hotel, or on the tours that the hotel offers, or... More 

Was this review helpful? Yes 1
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Amenities