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Royal Palm Resort Hotel

Via Baltra Km 18, Santa Cruz, Galapagos Islands, Ecuador
Best prices for: 1 room 1 guest
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Royal Palm Resort Hotel
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112 reviews from our community

Traveler rating
    48
    26
    18
    11
    9
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36
48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 6, 2014

Luxurious apartments in a viila located in the hills, 18 kms from the beach with a localized rather damp/moist climate. The administration tends to charge for most activities! They even wanted to overcharge 1800 USD due to a change in reservation made one month in advance! The restaurant, food and people that attend are very nice.

Was this review helpful? Yes 1
Miami, Florida
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 6, 2014

My fiancé and I stayed here for 4 nights over Thanksgiving and were truly delighted with this hotel. We arranged for a transfer thru the hotel upon arrival in the Galapagos Islands. Transfer was very smooth no complaints. Check in as well was smooth sailing as well. We were personally greeted by the manager of the hotel which I always... More 

Was this review helpful? Yes 3
Orlando, Florida
Top Contributor
118 reviews 118 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 28, 2014

Stayed here a couple of nights with my wife. Great romantic place just to relax and regroup. The place is about a 20-30 min from the city in a remote area, but if you want nightlife well get a hotel in the city....... I was pleasantly surprised with the quality of rooms and spaciousness of the cottages. Simply wonderful. Staff... More 

Was this review helpful? Yes 3
boston, MA
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed here for 3 nights in October, considered 'off season' - which means more wet and rainly than you will find in January. And yes, WiFi here is potty but one should expect this in the Galapagos. These things are not a problem for me, and I found it so lush and green and beautiful that I loved every... More 

Was this review helpful? Yes 3
Viera, Florida
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 29, 2014

We loved our adventure trip to Galapagos! For the most part, it was great but we had a few unexpected issues. We booked the trip through Maria who was very on the ball and helpful. We opted for the pre-paid transfer from the airport to the hotel. When we got to the airport, there was nobody holding a sign with... More 

Was this review helpful? Yes 7
decontagg, General Manager at Royal Palm Resort Hotel, responded to this review

Dear Mrs. Runske, Thanks for your comment, we want to apologize for the problems with your transportation. We are happy that this problems didn't damaged your Galapagos experience and that our staff and service enhanced it. The clothes you left have already been sent as donation. Hope you and your family can visit us again, Warm Regards from the Galapagos... More 

McLean, Virginia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2014

My husband and I just returned from a 4-week adventure in South America, which began at The Royal Palm Resort Hotel. Our original plans had us staying at the Royal Palm for 3 nights before we were to move to a live aboard yacht for a week of diving around the Galapagos Islands. Just hours before we were to board... More 

Was this review helpful? Yes 6
denver, colorado
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 12, 2014

Royal Palm Hotel—Galapagos… This remote hotel boasts that it is the only five-star hotel in the Galapagos, but as you will read it is maybe a four star hotel at a five star price. You are immediately presented with a beautiful hotel reception area and dining room in a beautiful location. The glamorous pictures hide a darker reality. Read on….... More 

Was this review helpful? Yes 4
decontagg, General Manager at Royal Palm Resort Hotel, responded to this review

Dear Guest, Thank you for your comment; we hope these inconveniences didn’t spoil your Galapagos experience. We are somewhat surprised that any of our employees would discuss confidential information of that sort with guests about the conditional of our facilities. Due to the extreme weather conditions, we run an ongoing maintenance program on all our rooms; it comes with the... More 

Livermore, California
Top Contributor
66 reviews 66 reviews
41 hotel reviews
545 helpful votes 545 helpful votes
5 of 5 stars Reviewed April 30, 2014

The Royal Palm is one of the best hotels on Santa Cruz Island and Puerto Ayora in terms of accommodations, food and service. While much of the archipelago offers a coastal climate that is marine desert, this 5 star hotel is found in the lush, green Santa Cruz highlands, home to the famed Galapagos giant tortoise. Our stay here was... More 

Was this review helpful? Yes 10
decontagg, General Manager at Royal Palm Resort Hotel, responded to this review

Dear Guest, Thank you for your comment; we are delighted that you enjoyed our service and we were able to make you feel at home. Yes we are located on the Highlands of Santa Cruz which is equidistant from the airport and Puerto Ayora and a 10/15 minute drive to many of the land-based day excursions. People visit the Galapagos... More 

Bogota, Colombia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2014

Is the best hotel to stay at the galapagos.the people at the hotel get a 11 out of 10,they treat you like a king and they plan you everyting they really plan good stuff,the only problem is that they take lots of time to cook but is worth it STAY At this hotel Is EPIC

Was this review helpful? Yes 2
decontagg, General Manager at Royal Palm Resort Hotel, responded to this review

Dear Guest, Thank you for your comment, we are really happy that you enjoyed your stay with us and that we were able to make you feel at home. We have re-engineered our menu in order to minimalize the times for food to be served. We hope that you will return to us one day, to at least try out... More 

Dallas
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 5, 2014

We stayed here for 3 nights during a visit to Galapagos. The location has two advantages. First, it's up high and cooler than in town. Second, of you're doing activities out of the north side of the island, you will be the last one picked up and the first one dropped off. The lava tubes are also a treat. We... More 

Was this review helpful? Yes
decontagg, General Manager at Royal Palm Resort Hotel, responded to this review

Dear Guest, Thank you for your comment; we are very happy that we were able to make you feel at home. Due to the regulations of the Galapagos National Park and the limited number of operating permits, sometimes normal, everyday things become complicated and hard to achieve which has affected our VIP services on Baltra airport to date. The good... More 

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Additional Information about Royal Palm Resort Hotel

Address: Via Baltra Km 18, Santa Cruz, Galapagos Islands, Ecuador
Location: Ecuador > Galapagos Islands > Santa Cruz
Price Range (Based on Average Rates): $$$
Number of rooms: 21
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Also Known As:
Royal Palm Hotel Santa Cruz
Royal Palm Santa Cruz
Royal Palm Resort Hotel Galapagos Islands/Santa Cruz, Ecuador

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