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Royal Palm Hotel Galapagos

Travelers' Choice award winner
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Km. 18 Via Puerto Ayora-Baltra Isla Santa Cruz | Galapagos, Ecuador (Formerly Royal Palm Resort Hotel)
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Royal Palm Hotel Galapagos
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Royal Palm Hotel Galapagos
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122 reviews from our community

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I left Royal Palm hotel in Galapagos after spending 9 days on that fantastic island. I had a freshly renovated villa that was nice. I had 9 full days with diving and islands tours booked in advance through hotel ( you need to plan everything before your arrival because everything is so busy ). Hotel staff was nice and small... More 

Was this review helpful? Yes 2
Brooklyn, New York
Top Contributor
208 reviews 208 reviews
26 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am settling on 4 stars for this luxurious hotel and I will be glad to explain why. After much anticipation - an all-inclusive 3 night/4 day package for just over $1000/per night - initially I had some major setbacks but subsequently they were rectified therefore I can honestly say had the issues not occurred, I would have given them... More 

Was this review helpful? Yes 1
Atlantic Highlands, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

I can not say enough good things about this resort. My new husband and I spent our honeymoon at the Royal Palm and I have never been treated this nicely before. The grounds were beautiful and very clean. The staff was very helpful and personal. They knew us by name and they also knew our itinerary better than we did.... More 

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Charlottesville, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A quiet getaway in the highlands after busy days in the heat, ocean and beaches exploring marine life and playing tourist The staff was phenomenal, on site lava caverns, delicious food, perfect suggestions for how to make the most of our time in this amazing and unique environment. All arrangements were made for us including the hotel manager arranging rescheduling... More 

Was this review helpful? Yes 3
decontagg, General Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest, Thank you for your wonderful comments; we were delighted that we made you feel at home. We are glad that you enjoyed all the planned tours and activities we were able to arrange for you, and the peaceful getaway that the Galapagos Highlands offers opposed to the hustle and bustle of busy Puerto Ayora. We look forward to... More 

Fort Lauderdale, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2015

I just got back from a 5 day stay at the Royal Palms Hotel in Santa Cruz and it was one of the best hotel experiences i have ever had. The villas were BEAUTIFUL (and an amazing surprise because we thought we were getting a single room!) the food was excellent, all the service was incredible and it was such... More 

Was this review helpful? Yes 4
decontagg, General Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest, Thank you very much for your comment; we are delighted that we were able to make you feel at home up to the point you added a night to your stay. We hope you had a safe journey back home and that you are able to plan and come and visit us again in a near future. Warm... More 

Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

My husband and I had a quiet romantic wedding at the Royal Palm Resort- I couldn't rate it high enough!! Everyone there was absolutely charming and helpful. The villa we stayed in was sleek, spacious and super clean-also the furthest one in back so that our view was only of the island's lush green foliage. We had our own hot... More 

Was this review helpful? Yes 2
decontagg, General Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest, Thank you for choosing Royal Palm to celebrate such an important date, we are delighted that we contributed to making it memorable. For us it was a pleasure to have you as appreciative guests that were able to enjoy the whole Highland Experience the Royal Palm way, We hope to see you in the near future, Warm Regards... More 

Philadelphia, Pennsylvania
2 reviews
4 of 5 stars Reviewed February 15, 2015

We really enjoyed our stay at Royal Palm Hotel. The service was excellent, the food delicious and the entire experience was awesome! Thanks to all for making our stay so wonderful! We would recommend it to all our friends.

Was this review helpful? Yes
decontagg, General Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest, Thank you for your comment, we are delighted that you enjoyed your Galapagos Experience the Royal Palm Way, We hope to see you on a near future, Warm Regards from the Galapagos Highlands, The Royal Palm Team! More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 11, 2015

We stayed at the hotel this January 2015, with high expectations as a member of the Leading Hotels of the World - it should be renamed Misleading Hotels.... The worst thing was that one of the hotel staff went through my daughter's suitcase and moved her things around, left some out and stole a T shirt - it was obvious... More 

Was this review helpful? Yes 2
decontagg, General Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest At the time of your stay, we were sympathetic about the loss of your daughters the T-shirt. We carried out a full investigation with our staff but with no conclusion and offered to reimburse the value of the T-shirt, which it was declined by your wife. In terms of the other aspects you mention: Yes our kitchen door... More 

Westchester County, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 2, 2015

We stayed at this hotel in December 2014. The pictures from their website are over 10 years old and it looks nothing like what we expected. Their villas are moldy from the outside and the inside, and all you could smell is must from the humidity. The entire resort is completely out of date and terribly maintained. Even the food... More 

Was this review helpful? Yes 2
decontagg, Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Mr Saleh, we are very sorry that you did not enjoy your Royal Palm Experience. As you may recall, we did our very best to resolve all of your issues at the time, so it is disappointing to read two months later that you still seem unsatisfied with the solutions we offered during your stay. For your information, the... More 

Toronto
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 30, 2015

I stayed 5 nights. Some of the comments here need to be addressed. This place is 500m or about 1500 feet in the highlands. It can be covered in clouds sometimes and you can imagine what constant humidity and sunshine can do. However, the hotel is well run. I would compare this to an eco lodge instead of a resort.... More 

Was this review helpful? Yes 3
decontagg, Manager at Royal Palm Hotel Galapagos, responded to this review

Dear Guest, Thank you for your comment; we are delighted that we were able to make you feel at home. We hope to see you in a near future, Warm Regards from the Galapagos Highlands, The Royal Palm Team More 

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