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Zuana Beach Resort

3.5 of 5 Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
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Zuana Beach Resort
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Zuana Beach Resort
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533 reviews from our community

Traveler rating
    245
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    64
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309
84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Zuana Beach Resort
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Top Contributor
91 reviews 91 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed for a week on time share exchange. The facility is spotless and very well maintained. The pools are beautiful and the beach also. The local hawkers are not overly annoying. We were in the older section, but our suite was refurbished and very nice. Do not have the buffet - it was our worst meal in Colombia and... More

Was this review helpful? Yes 1
Socialmediazuana, Director Comercial at Zuana Beach Resort, responded to this review

Thank you for taking the time to review our resort, it is very much appreciated. We´ll take your suggestions about the buffet. Again thank you for your review and we look forward to welcoming you back to Santa Marta soon. More

Weston, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

Santa Marta area is an unique place in the world with perpetual snow at the top of the sierra nevada, close by the warmest water of the caribbean sea. Zuana offers local tours to discover that beautiful zone. Colombian People and specialty the caribbean citizens are open, friendly and fun people that will make you feel in a very spacial... More

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2013 via mobile

We stayed in this hotel for 4 nights and were terribly disappointed. While the facilities are excellent with nice features, good beach an pool areas and comfortable well decorated rooms, the service and the food were shockingly terrible. The staff tries to be hospitable but they lack formal training in very basic customer service principles. Although the number of servers... More

Was this review helpful? Yes 3
Seattle, Washington
Contributor
20 reviews 20 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed June 27, 2013

At such an expensive rate I was expecting a lot more. It has some very nice pools, but several parts of the hotel were under construction so we had to ask to change rooms. Our first room came with banging noises at 7 am and the fumes of paint thinner. Our second room was better but there was still construction... More

Was this review helpful? Yes 2
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 9, 2013

We stayed for a week in the beginning of June and really enjoyed our stay. The staff were very good and we have no complaints about reception. We were in the old part but the room was clean and tidy and well serviced. We did find the beds too hard for us but still slept well. Would not rave about... More

Was this review helpful? Yes 2
Socialmediazuana, Manager´s representative at Zuana Beach Resort, responded to this review

Thank you very much for your comments. It has been a real pleasure to have you and your family here at Zuana Beach Resort and in our country as well. We and our entire personnel are committed to high service standards to guarantee our visitors to have a great experience. We´ll be looking forward to have you here again. More

Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 21, 2013

So after reading all of the other reviews, we decided to go to Zuana Beach Resort anyway! This is a very nice property, directly on the beach, has five swimming pools and delightful staff. It is set up as a week-long stay hotel, predominantly for time share owners, but certainly anyone can stay. We traded Interval International time. As it... More

Was this review helpful? Yes 2
East Greenwich, Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2013

We were at Zuana in October 2012 with family. This was our second trip to the resort. Just like the first time, Zuana did not disappoint!! We are always treated like family when we visit. Caliche and Nelson are absolutely amazing!!!! We can not say enough great things about their service!! We spent our days relaxing by the pools while... More

Was this review helpful? Yes 3
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 14, 2013

The resort is very nice but the customer service a front desk is the worst ,they only have 1restaurant for the resort. The vendors in the beach harass you all the time.resort no bother to check.no choice for food . Supply in rooms is very limited. The food is like they count what u eat .no entertainment. At night .be... More

Was this review helpful? Yes 2
Miami Beach, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2013

I took my 4 kids to spend the day at this resort since it was my first time reuniting with them in years. At the the first gate I was stopped by gate keeper and asked (in a very unfriendly and not-welcoming manner) what I needed, I explained that I wanted to spend the day and wanted to purchase 5... More

Was this review helpful? Yes 2
Santa Marta, Colombia
Top Contributor
157 reviews 157 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 28, 2013

We go here annually - we have a time share - the place is nice, relaxing. Not 5 star - maybe 3.5 or 3.4 star. It's clean and neat but old and needs maintenance. They have added a brand new building on the ocean with 16 floors which is nice. The food is average at the restaurants - compared with... More

Was this review helpful? Yes 1
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Additional Information about Zuana Beach Resort

Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 185
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta

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