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All 52 Santa Marta hotels

Zuana Beach Resort

3.5 of 5 Hotel   |   Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
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Ranked #9 of 52 hotels in Santa Marta
A recent review
3 of 5 stars reviewed 3 weeks ago
fancywt chicago
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361 people have reviewed this hotel

Traveler rating
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205
64
5
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
chicago
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked the hotel via hotels.com and prepaid for all but ~$49. The additional ~$49 was due upon checkin. When I checked in, the hotel overcharged my card ~$150. They said they would issue a credit, but the credit didn't show up on my credit card account until weeks later. Actually, they issued the credit the day after I disputed... More

Was this review helpful? Yes 1
seattle
Top Contributor
164 reviews 164 reviews
26 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed February 26, 2014

The resort is beautiful. I personally prefer the original building, referred to as Tower 1, though it is not a tower. Tower 2 is newer, with higher floors, its own lobby, spa, outdoor infinity pool with slide and beach view, but the overall space feels small compared to the layout of the other, where there is a much bigger pool... More

Was this review helpful? Yes 1
Socialmediazuana, Director Comercial at Zuana Beach Resort, responded to this review

Dear Ms Laura. Thank you for taking the time to share feedback from your recent stay. We hope to have the privilege of welcoming you back to Zuana Beach Resort in Santa Marta in the not distant future. More

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2014

This reort is very luxurious. The beach is fantastic as are the pool areas. The accomodation can be booked so you literally walk straight out onto the beach. Santa Marta town itself in a good 10 to 15 minute taxi ride. Halfway there is a smaller town of Rodederro. There are some shack type local restaurants along the main road... More

Was this review helpful? Yes 3
bogota, colombia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 7, 2014

As a beer-lover, my position might be skewed, but I found it inexcusable for a 5-star all-inclusive beach resort to exclude beer (draft beer!) from its offering. Come on Management Team...can you pleeeaaaseee partner up with SAB-Miller, and get us a couple of draft-Club Colombia or draft-Aguila stations set up!!?? Yes, we know you guys are dollars and cents people,... More

Was this review helpful? Yes 6
Bogota, Colombia
Top Contributor
54 reviews 54 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 1, 2014

The apartment we have is spacious and well equiped, making it very comfortable for us, specially since we are three in a an apt that sleeps six. We have a beach view and even though we are only on the fifth floor, it is a very nice view. My daughter loved the pools. The negatives: the gym is closed between... More

Was this review helpful? Yes 2
Camas, WA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 22, 2013

Zuana has an amazing set of pools and slides for swimming and sunbathing for all ages. The beach was right by the pool. It is not the cleanest or most beautiful beach - we stayed at the pool most of the time. The resort is close to the airport, so there are occasional planes flying over. Zuana is very clean,... More

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Was this review helpful? Yes 1
Houston, Texas, USA
Top Contributor
180 reviews 180 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 27, 2013 via mobile

The resort has great modern facilities with a good amount of amenities, the front desk and housekeeping provide great service as well but they could improve on the service at the beach, swimming pools and restaurants. Orders at the restaurant take too long even though it was low season, and there was no follow up from the wait staff to... More

Was this review helpful? Yes 1
San Diego, California
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 5, 2013

We stayed at this hotel the last week of August 2013 and found the room, grounds and staff to be very hospitable. We stayed in the older (time share) building and had a beautiful view of the ocean and the activities that occurred on the beach. I agree with the other reviewers that the food was over-priced and not particularly... More

Was this review helpful? Yes 1
Bogota, Colombia
Contributor
16 reviews 16 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 22, 2013

The pool are very nice and well maintained, the menu had a lot of options although pricey. The room and building need maintenance and the looby needs a facelift. The service was bad. Only after we started offering tips, the waiters offered a better service.

Was this review helpful? Yes 3
East Windsor, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

We stayed in this hotel the first week of July 2013. The rooms and facilites are well maintained and beautiful. We did not have any problem with the service. However, the staff needs to be trained to be courteous and gentle. It seems that the customer service culture needs to be deep implemented into the staff. The hotel needs to... More

Was this review helpful? Yes 1

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Additional Information about Zuana Beach Resort

Also Known As:
Zuana Beach Hotel
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santa Marta
#2 On the Beach Hotel in Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Official Description (provided by the hotel):
Between the mountains and the Colombian caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 
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