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Zuana Beach Resort

3.5 of 5 Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
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Zuana Beach Resort
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Zuana Beach Resort
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505 reviews from our community

Traveler rating
    233
    158
    64
    33
    17
See reviews for
291
81
8
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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1 review
1 of 5 stars Reviewed September 14, 2014

We stayed for 4 days, the room wasnt what we asked when we reserved, Bed configuration was not ok, asked for more pillows, wasnt possible, had to do our cleaning for baby stuff (including go local & buy The stuff. Food is average, juicies are terrible, Water supply is restricted, we were not aware of that on reservation. The Manager... More

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philadelphia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 10, 2014

Checked in on Saturday. Didn't realize that coffee and water was complimentary on weekends. I wish I knew to have filled up all my water bottles on Sunday night because without warning, on the Monday, all the water turned brown in tower 1 during my shower and washing dishes. I used up all my bottled water trying to clean myself... More

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Norman, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

I would have to say I am a hard critic for hotels, and this one was definitely one of the best I have ever stayed at. Plenty of activities, service is great, the rooms are clean and wonderful, the pools are probably the best part about this hotel, and the food...don't even get me started. It might be far away... More

Was this review helpful? Yes 1
Santa Marta, Colombia
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2014

We spent the weekend in Zuana with our two daughters aged 2 and 11. From our arrival, the service was incredibly welcoming suggesting the staff are much better trained than in many locations. There are a variety of options for keeping kids entertained and lots of great pool environments. 10 pin bowling also provided a useful and enjoyable late afternoon... More

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Mountainside, New Jersey
1 review
4 of 5 stars Reviewed August 25, 2014

The Resort is great but the service is slow. The pool bar waiters are the exception to the slow service, they were amazing and very attentive. The restaurant service was the worst. The other annoying thing was the lack of information. You are pretty much on your own to find out about programs at the hotel. Great place for kids... More

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Bogota, Colombia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 23, 2014

Zuana says that the resort has wheelchair access. It is true that almost all of the public areas are accessible by ramps (most of which are easily managed by a solo roller), but the guest rooms are NOT accessible without assistance. There are a handful of adapted rooms which are accessible, but the majority of the rooms have a 5-6... More

Was this review helpful? Yes 1
Bogota, Colombia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2014

It is a very well located place where you can watch beautiful sunsets. There are swimming pools for children. The breakfast buffet have a variety of tropical fruits. the rooms are spacious, clean, nice. the beach is clean and you can walk. They offer the opportunity to visit other places. people are very friendly..

Was this review helpful? Yes 2
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2014

7 swimming pools, 2 bowling alleys (randomly) and an excellent view from our balcony. Loved our stay here, will be coming back. Close to the airport, mini supermarket onsite...and bars, of course. Only negative point was the swarm of wasps/bees that interrupted our poolside lunch.

Was this review helpful? Yes 2
Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 16, 2014

First let me tell you... I spend 300 nights a year in hotels around the world. Zuana...... Great rooms, fantastic air conditioner. I arrived after a long work day at 10 pm. So I said, I will have room service for dinner.......wrong choice...... The hotel DOES NOT HAVE A 24 HOUR RESTAURANT. so they think they are getting away with... More

Was this review helpful? Yes 3
chicago
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 25, 2014

I booked the hotel via hotels.com and prepaid for all but ~$49. The additional ~$49 was due upon checkin. When I checked in, the hotel overcharged my card ~$150. They said they would issue a credit, but the credit didn't show up on my credit card account until weeks later. Actually, they issued the credit the day after I disputed... More

Was this review helpful? Yes 4
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Additional Information about Zuana Beach Resort

Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 185
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta

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