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Zuana Beach Resort

3.5 of 5 Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
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Zuana Beach Resort
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
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California (North)
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars NEW

On the surface Zuana seems like a nice hotel to stay at, however while the rooms are clean, the beds are like concrete (Really. They put a hard matteress on a concrete slab... not comfy.) Also, the Air Conditioner may, or may not work in y9our room. Will they fix it? Maybe. The WiFi is HORRIBLE, to the point of... More 

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Vancouver, Canada
20 reviews 20 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good facilities, excellent customer service everywhere, particularly at Reception Desk with Roxana. Food is very good. All we needed was inside the premises. Room was great with wonderful view to seaside. Plenty of entertainment indoors. We will go back soon.

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Barranquilla, Colombia
Top Contributor
62 reviews 62 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel operates both as a hotel and a time sharing property, something like the Marriott vacation club properties. But there are a lot of problems that need to be improved at this hotel: - The day we checked inn our room was given to us at 4pm which is check inn time. At around 530pm we were going to... More 

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Bogotá, Cundinamarca, Colombia
Top Contributor
58 reviews 58 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for a week at Tower 1, staff was really friendly, common areas were nice and everything was clean and well kept. It is located near the airport and a few blocks away from a small mall with a lot of restaurants and a Carulla. The hotel has a nice hot tube area with a nice beach and lots... More 

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Socialmediazuana, Quality Manager at Zuana Beach Resort, responded to this review
Google Translation

Estimado NicolasRuiz: Gracias por tomarse el tiempo para compartir su experiencia en Zuana Beach Resort. Sus comentarios serán la base... More 

Senior Contributor
36 reviews 36 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 16, 2014

I stayed for a short vacation. Clean rooms but a little old. Loved the pools, great service and staff. The restaurant delicious and the beach amazing. I would recommend it. But I would like to point out that the rooms are not five stars. By The way, of you don't like children, go to another hotel.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 7, 2014

Me and my girlfriend stayed at this hotel for two nigts. The rooms was ok and clean and the large pool area is also nice. However, the service at this hotel is very bad especially in the restaurant. It seams like they do not like english speaking tourists. When we motioned for attention they pretended not to see us and... More 

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New York City
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 9, 2014

I stayed at the Zuana Beach Resort for 5 nights from 10/05/14 - 10/10/14. This was the most expensive hotel of a multicity vacation in Colombia and where I spent the most money and enjoyed the least during this vacation for the following reasons: 1) The welcoming I received at this hotel when I checked in was that I needed... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 14, 2014

We stayed for 4 days, the room wasnt what we asked when we reserved, Bed configuration was not ok, asked for more pillows, wasnt possible, had to do our cleaning for baby stuff (including go local & buy The stuff. Food is average, juicies are terrible, Water supply is restricted, we were not aware of that on reservation. The Manager... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 10, 2014

Checked in on Saturday. Didn't realize that coffee and water was complimentary on weekends. I wish I knew to have filled up all my water bottles on Sunday night because without warning, on the Monday, all the water turned brown in tower 1 during my shower and washing dishes. I used up all my bottled water trying to clean myself... More 

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Norman, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

I would have to say I am a hard critic for hotels, and this one was definitely one of the best I have ever stayed at. Plenty of activities, service is great, the rooms are clean and wonderful, the pools are probably the best part about this hotel, and the food...don't even get me started. It might be far away... More 

Was this review helpful? Yes 1
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Additional Information about Zuana Beach Resort

Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 185
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Hotel Style:
#3 Family Hotel in Santa Marta
#3 On the Beach Hotel in Santa Marta
#4 Spa Hotel in Santa Marta

369 photos of this hotel

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All traveler photos (338)
Pool/beach area (84)
View from room (38)
Room/suite (31)
Dining (10)
Hotel & grounds (53)
Family/play areas (15)
Bathroom (6)
Business center/function rooms (1)
Other (100)

Management photos: Courtesy of the property manager

All management photos (31)
Family/play areas (5)
Hotel & grounds (20)
Dining (3)
Room/suite (2)
Other (1)
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