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Zuana Beach Resort

3.5 of 5 Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
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Zuana Beach Resort
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Zuana Beach Resort
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597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 16, 2014

I stayed for a short vacation. Clean rooms but a little old. Loved the pools, great service and staff. The restaurant delicious and the beach amazing. I would recommend it. But I would like to point out that the rooms are not five stars. By The way, of you don't like children, go to another hotel.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 7, 2014

Me and my girlfriend stayed at this hotel for two nigts. The rooms was ok and clean and the large pool area is also nice. However, the service at this hotel is very bad especially in the restaurant. It seams like they do not like english speaking tourists. When we motioned for attention they pretended not to see us and... More 

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New York City
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 9, 2014

I stayed at the Zuana Beach Resort for 5 nights from 10/05/14 - 10/10/14. This was the most expensive hotel of a multicity vacation in Colombia and where I spent the most money and enjoyed the least during this vacation for the following reasons: 1) The welcoming I received at this hotel when I checked in was that I needed... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

We stayed for 4 days, the room wasnt what we asked when we reserved, Bed configuration was not ok, asked for more pillows, wasnt possible, had to do our cleaning for baby stuff (including go local & buy The stuff. Food is average, juicies are terrible, Water supply is restricted, we were not aware of that on reservation. The Manager... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 10, 2014

Checked in on Saturday. Didn't realize that coffee and water was complimentary on weekends. I wish I knew to have filled up all my water bottles on Sunday night because without warning, on the Monday, all the water turned brown in tower 1 during my shower and washing dishes. I used up all my bottled water trying to clean myself... More 

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Norman, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

I would have to say I am a hard critic for hotels, and this one was definitely one of the best I have ever stayed at. Plenty of activities, service is great, the rooms are clean and wonderful, the pools are probably the best part about this hotel, and the food...don't even get me started. It might be far away... More 

Was this review helpful? Yes 1
Valledupar, Colombia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 8, 2014

We spent the weekend in Zuana with our two daughters aged 2 and 11. From our arrival, the service was incredibly welcoming suggesting the staff are much better trained than in many locations. There are a variety of options for keeping kids entertained and lots of great pool environments. 10 pin bowling also provided a useful and enjoyable late afternoon... More 

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Mountainside, New Jersey
1 review
4 of 5 stars Reviewed August 25, 2014

The Resort is great but the service is slow. The pool bar waiters are the exception to the slow service, they were amazing and very attentive. The restaurant service was the worst. The other annoying thing was the lack of information. You are pretty much on your own to find out about programs at the hotel. Great place for kids... More 

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Bogota, Colombia
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2014

Zuana says that the resort has wheelchair access. It is true that almost all of the public areas are accessible by ramps (most of which are easily managed by a solo roller), but the guest rooms are NOT accessible without assistance. There are a handful of adapted rooms which are accessible, but the majority of the rooms have a 5-6... More 

Was this review helpful? Yes 1
Bogota, Colombia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2014

It is a very well located place where you can watch beautiful sunsets. There are swimming pools for children. The breakfast buffet have a variety of tropical fruits. the rooms are spacious, clean, nice. the beach is clean and you can walk. They offer the opportunity to visit other places. people are very friendly..

Was this review helpful? Yes 2
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Additional Information about Zuana Beach Resort

Address: Cr 2 No. 6-80 | Bello Horizonte, Santa Marta 5009, Colombia
Location: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 185
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Hotel Style:
#3 Family Hotel in Santa Marta
#3 On the Beach Hotel in Santa Marta
#4 Spa Hotel in Santa Marta

359 photos of this hotel

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Dining (10)
Pool/beach area (81)
Room/suite (27)
View from room (36)
Hotel & grounds (53)
Family/play areas (15)
Bathroom (6)
Business center/function rooms (1)
Other (99)

Management photos: Courtesy of the property manager

All management photos (31)
Family/play areas (5)
Hotel & grounds (20)
Dining (3)
Room/suite (2)
Other (1)
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