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Hotel Casablanca

Certificate of Excellence
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Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
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Hotel Casablanca
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Hotel Casablanca
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524 reviews from our community

Traveler rating
    249
    182
    66
    17
    10
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152
221
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Portuguese first
  • Spanish first
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English first
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    (524)
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    (168)
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New York City, New York
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

nice staff, small hotel, but the rooms are very big , and clean is not the word, close to the stores but not that you can sleep in peace, right by the playa , pool is small but you got the beach right by you , only one bad thing ... they got no shows at night, but you have... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and i had a great time in beautiful surroundings, the staff were really pleasant, the breakfasts and dinners was really nice. And our room has a great view of the beach. I can't fault this hotel, This hotel met all my expectations, and i was pleasantly surprised most of the staff and local spoke English :)

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Caracas
Contributor
18 reviews 18 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, excellent facilities, friendly staff, amazing breakfast, and since I went for business reasons, I got an excellent rate. Next time I go to San Andres, I will be back to this hotel again.

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

the hotel has great food, great rooms, a few steps to the beach, great customer service the villas are very big for a large family group, the pool is kind of small, but who needs the pool when the beach is a few steps away and the water is clear as can be

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Santiago, Chile
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay at Hotel Casablanca in San Andrés was very nice. The people at the hotel are warm and very keen to make you feel great. We requested a change of rooms and it was done immediately. The location of the hotel is fantastic. Happy to be back again!!

Review collected in partnership with this hotel

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1 review
3 of 5 stars Reviewed 2 weeks ago

It is okay, but not great! Perfect location if you are looking for shopping area, restaurants, and crowded clubs. It is very clean and with friendly stuff. It has small pool but very well kept. The best coco locos in the island they is for sure!

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Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on TripAdvisor. Your feedback is extremely important to us since it allows us to assess the quality of our services from a different point of view. This is why we would like to apologise for any inconveniences you may have experienced at the Hotel. We hope to see you again at the Hotel next time... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Well, Hotel Casablanca.... First of all the Check-in took about 30 minutes. The employee at the reception seemed overwhelmed and unmotivated. Booking a Standard room can be either really nice or a catastrophe. The first room we got was small and the window was directly to a very dirty, loud and crowded street. It was not possible to close the... More 

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for staying at the Casablanca Hotel in San Andres Island. We would like to thank you for taking the time to share your experience with fellow travellers. We would also like to apologise for the inconveniences described. We will make sure these issues are addressed and fixed. We hope to see you again at the Hotel... More 

Bogota, Colombia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is clean, ready on time for lunch or breakfast, wide variety of dishes. Near the beach, modern as I wanted, kind and helpful staff. Also you could find many water activities right in front of the hotel. The breakfast and the drinks were really good, simply beautiful. I only didn't like a strange smell in the reception and... More 

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Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for staying at the Hotel Casablanca in San Andres Island. We deeply appreciate your review and the time taken to share your experiences with fellow travellers. Your feedback is very important to us and we will take it into account in order to improve the quality of our services. We hope to see you again at... More 

Brasilia, DF
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 19, 2015

Good location, in front of the beach and close to the airport. Breakfast was not great but had a good variety. The hotel restaurant was nice. The room was large, clean, and the bed really comfortable. The only downside is that they charged our credit card as soon as we reserved it...

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your experiences with fellow travellers on TripAdvisor. We are glad to know that the Hotel has lived up to your expectations. Regarding the prepayment, the Hotel offers multiple deals and prices with different policies each. Depending on the price chosen or the booking method used, our online payment terminal takes the payment immediately. We apologise for... More 

Bogota, Colombia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 4, 2015 via mobile

The hotel is perfectly located in front of the beach and within the shopping area of San Andres, near from the airport. Our room was spaceful, clean, well distributed and with a wide bathroom provided with basic amenities. food was good in the buffet as well as menu food. Check in and check out were easy and, despite check in... More 

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us, we greatly appreciate your post. We are glad to know your experience at the Hotel was satisfactory regardless of the noise disturbances during your stay. We hope you had a nice flight back home. More 

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