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Hotel Casablanca

3.5 of 5 Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
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Certificate of Excellence 2014
Hotel Casablanca
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Hotel Casablanca
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372 reviews from our community

Traveler rating
    174
    126
    51
    11
    10
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114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
50 reviews 50 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 5, 2014

This hotel is very well located in the city downtown and next to the beach. The room we were assigned had a partial view of the beach and the sea. The room was very modern, peaceful, the bed very comfortable and very clean. However, you need to tell when you book if you need king size or 2 queen beds.... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us. It is important for us to get feedback from our guests so we can assess the quality of our services. We are pleased to know that, in general, your experience at the Casablanca Hotel was satisfactory. We will be looking forward to having you back at the Hotel soon. More

Florida
Top Contributor
57 reviews 57 reviews
25 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed August 30, 2014

We recently stayed for several days during the month of August at the Hotel Casablanca. It has a great location across from the beach. However, let me start with the check in process. The front-desk staff is absolutely nothing less than incompetent. Check in time is 3pm, we were not allowed to check in until 4:30pm and were offered nothing... More

Was this review helpful? Yes 3
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for your review. It is important for us to get feedback from our guests so we can assess the quality of our services. We will start an investigation on the situation described to ensure this will not happen again at the Hotel. We would like to offer our most sincere apologies. Be sure we will take proper actions... More

Medellín, Antioquia, Colombia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 24, 2014

Amazing hotel, great food, great service, nice people. The room and the pool area were impecable the whole time. Wifi wasn't that good though. It's definitely one of the best hotels at San Andres island.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for your review. It is important for us to know how our guests qualify our services so we can identify and keep our strong points and improve on our weak points. We are pleased to know that, in general, your stay at the Hotel was enjoyable. We will be looking forward to your next visit. More

Dublin, Ireland
Top Contributor
81 reviews 81 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 22, 2014

This hotel is one of the few hotels on the island that takes pride in maintaining it's standards.... They really have it all a nice swimming pool by the restaurant with a bar.. Then 20seconds away is the beach... The rooms are spacious and clean... The beds are huge and very comfortable. We only had breakfast here and did not... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to get feedback from our guests as a way to assess the quality of our services and we are pleased to know that your stay at the Hotel Casablanca was enjoyable. We will be looking forward to having you back at the Hotel in a near future. More

1 review
5 of 5 stars Reviewed August 9, 2014

After taking a ride round the island we realize it's the best choice if you want close beautiful beach, close shopping for presents, and the good cobblestone walk by the beach. Futhermore, the restaurant in the open air is very relaxing (one of its kind in the island), and the rooms and installations are clean, and very good taste. Not... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us. It is important for us to receive feedback from our guests so we can assess the quality of our services. We are pleased to know that the Hotel Casablanca lived up to your expectations. We will be looking forward to your next trip to San Andres. More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 1, 2014

we stayed in Hotel Casablanca for 3 nights, July 29 to August 1, the price per night is US $240.00 per night, so you expect, service - which is poor to mediocre, good food - nothing to write home about, helpful reception - they are hostile, the first day we went into the room, the sheets and the pillows were... More

Was this review helpful? Yes 4
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your experiences at the Hotel Casablanca. It is important for us to know how our guests write about us so we can assess our services and the work of each one of our employees. We are concerned and surprised with your review as this does not happen very often at the Hotel since we think every... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2014

The hotel is very clean, with a great view and perfect service. Wifi is not that good. They also have a good restaurant. Breakfast is also well served. I spent tree days in the city. I've just arrived in the day that Colombia was classified in the World Cup. We got welcome coktails in the hotel.

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services. We are pleased to know that your stay at the Casablanca Hotel was more than satisfactory. Please do know we have been working on the wifi service so we can provide our guests with a better internet signal and speed.... More

Bogota, Colombia
1 review
5 of 5 stars Reviewed July 5, 2014

The poeple that received us were very gentle. Our room was really comfortable with a big bathroom. We really loved all the food served for every meal during the day, and the attention at the bar. The beach is just in front of the hotel which also near to the commerce to every taste. We're looking forward to our next... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services. We are pleased to know that the Casablanca Hotel lived up to your expectations. We will be looking forward to your next stay. More

gig09watch
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

Just visited San Andres for four days. Had a great experience at the Casablanca. Deluxe, spacious, clean and comfortable rooms. Yes, you do have to wait a little to be checked in; but, what better way to wait than with a welcome cocktail? Someone had complained that visitors were not allowed in rooms. This is NOT for this hotel only.... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services so we can identify what our weak and strong points are. We are pleased to know that, overall, our services have lived up to your expectations. We will be looking forward to your next visit. More

Bogota, Colombia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Is a nice place, really, our room was big, the bed was confortable, the bathroom was good, i recommended to all that read about the water there, is bad water, don't drink it! The food was delicious, have breakfast, lunch, snack and dinner near de pool was great. The beach is in front, so that was awesome. The stuff were... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for you review. We are pleased to know that the services we offer at the Hotel Casablanca have lived up to your expectations. Our goal is to make our guests feel at home. We will be looking forward to having you back at the Hotel in a near future. More

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Additional Information about Hotel Casablanca

Address: Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
Phone Number:
Location: Colombia > San Andres and Providencia Department > San Andres Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Casablanca Hotel San Andres Island

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