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All 36 San Andres Island hotels

Hotel Casablanca

3.5 of 5 Hotel   |   Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
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82%
Ranked #6 of 36 hotels in San Andres Island
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Hot-n-Miami Florida
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342 people have reviewed this hotel

Traveler rating
    163
    115
    45
    10
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See reviews for
107
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4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Florida
Top Contributor
57 reviews 57 reviews
25 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We recently stayed for several days during the month of August at the Hotel Casablanca. It has a great location across from the beach. However, let me start with the check in process. The front-desk staff is absolutely nothing less than incompetent. Check in time is 3pm, we were not allowed to check in until 4:30pm and were offered nothing... More

Was this review helpful? Yes 1
Medellín, Antioquia, Colombia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Amazing hotel, great food, great service, nice people. The room and the pool area were impecable the whole time. Wifi wasn't that good though. It's definitely one of the best hotels at San Andres island.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for your review. It is important for us to know how our guests qualify our services so we can identify and keep our strong points and improve on our weak points. We are pleased to know that, in general, your stay at the Hotel was enjoyable. We will be looking forward to your next visit. More

Dublin, Ireland
Top Contributor
80 reviews 80 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is one of the few hotels on the island that takes pride in maintaining it's standards.... They really have it all a nice swimming pool by the restaurant with a bar.. Then 20seconds away is the beach... The rooms are spacious and clean... The beds are huge and very comfortable. We only had breakfast here and did not... More

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Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to get feedback from our guests as a way to assess the quality of our services and we are pleased to know that your stay at the Hotel Casablanca was enjoyable. We will be looking forward to having you back at the Hotel in a near future. More

1 review
5 of 5 stars Reviewed 3 weeks ago

After taking a ride round the island we realize it's the best choice if you want close beautiful beach, close shopping for presents, and the good cobblestone walk by the beach. Futhermore, the restaurant in the open air is very relaxing (one of its kind in the island), and the rooms and installations are clean, and very good taste. Not... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us. It is important for us to receive feedback from our guests so we can assess the quality of our services. We are pleased to know that the Hotel Casablanca lived up to your expectations. We will be looking forward to your next trip to San Andres. More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

we stayed in Hotel Casablanca for 3 nights, July 29 to August 1, the price per night is US $240.00 per night, so you expect, service - which is poor to mediocre, good food - nothing to write home about, helpful reception - they are hostile, the first day we went into the room, the sheets and the pillows were... More

Was this review helpful? Yes 3
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your experiences at the Hotel Casablanca. It is important for us to know how our guests write about us so we can assess our services and the work of each one of our employees. We are concerned and surprised with your review as this does not happen very often at the Hotel since we think every... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2014

The hotel is very clean, with a great view and perfect service. Wifi is not that good. They also have a good restaurant. Breakfast is also well served. I spent tree days in the city. I've just arrived in the day that Colombia was classified in the World Cup. We got welcome coktails in the hotel.

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services. We are pleased to know that your stay at the Casablanca Hotel was more than satisfactory. Please do know we have been working on the wifi service so we can provide our guests with a better internet signal and speed.... More

Bogota, Colombia
1 review
5 of 5 stars Reviewed July 5, 2014

The poeple that received us were very gentle. Our room was really comfortable with a big bathroom. We really loved all the food served for every meal during the day, and the attention at the bar. The beach is just in front of the hotel which also near to the commerce to every taste. We're looking forward to our next... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services. We are pleased to know that the Casablanca Hotel lived up to your expectations. We will be looking forward to your next stay. More

gig09watch
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

Just visited San Andres for four days. Had a great experience at the Casablanca. Deluxe, spacious, clean and comfortable rooms. Yes, you do have to wait a little to be checked in; but, what better way to wait than with a welcome cocktail? Someone had complained that visitors were not allowed in rooms. This is NOT for this hotel only.... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services so we can identify what our weak and strong points are. We are pleased to know that, overall, our services have lived up to your expectations. We will be looking forward to your next visit. More

Bogota, Colombia
2 reviews
5 of 5 stars Reviewed June 10, 2014

Is a nice place, really, our room was big, the bed was confortable, the bathroom was good, i recommended to all that read about the water there, is bad water, don't drink it! The food was delicious, have breakfast, lunch, snack and dinner near de pool was great. The beach is in front, so that was awesome. The stuff were... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for you review. We are pleased to know that the services we offer at the Hotel Casablanca have lived up to your expectations. Our goal is to make our guests feel at home. We will be looking forward to having you back at the Hotel in a near future. More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed June 7, 2014

Recently finished up from 3 night here and overall Hotel Casablanca is a great place to stay in San Andres. Good: - location: it is located right in the main town in San Andres with a nice beach right across the street and shops/stores/restaurants all around - rooms. our room was large, clean, and modern - amenities: there is a... More

Was this review helpful? Yes
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. It is important for us to know how our guests assess our services as this helps us improve. We are satisfied to know that overall you liked the Hotel Casablanca and we will work on the issues you have noted on your review. We will be looking forward to having you at the... More

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Additional Information about Hotel Casablanca

Address: Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
Phone Number:
Location: Colombia > San Andres and Providencia Department > San Andres Island
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Casablanca 3.5*
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Also Known As:
Casablanca Hotel San Andres Island

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in San Andres Island
Hotel Class
Number of rooms
88

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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