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Hotel Casablanca

Certificate of Excellence
Hotel website
Avenida Colombia con Ave Costa Rica No 3-59, San Andres Island 0098, Colombia
Best prices for: 1 room 1 guest
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Hotel Casablanca
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Hotel Casablanca
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493 reviews from our community

Traveler rating
    233
    173
    60
    17
    10
See reviews for
145
206
8
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Brasilia, DF
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location, in front of the beach and close to the airport. Breakfast was not great but had a good variety. The hotel restaurant was nice. The room was large, clean, and the bed really comfortable. The only downside is that they charged our credit card as soon as we reserved it...

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your experiences with fellow travellers on TripAdvisor. We are glad to know that the Hotel has lived up to your expectations. Regarding the prepayment, the Hotel offers multiple deals and prices with different policies each. Depending on the price chosen or the booking method used, our online payment terminal takes the payment immediately. We apologise for... More 

Bogota, Colombia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is perfectly located in front of the beach and within the shopping area of San Andres, near from the airport. Our room was spaceful, clean, well distributed and with a wide bathroom provided with basic amenities. food was good in the buffet as well as menu food. Check in and check out were easy and, despite check in... More 

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us, we greatly appreciate your post. We are glad to know your experience at the Hotel was satisfactory regardless of the noise disturbances during your stay. We hope you had a nice flight back home. More 

Cobham, United Kingdom
Top Contributor
71 reviews 71 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Supposedly the best hotel on the island and, probably, it is, which doesn't say much for the opposition. The check-in procedure was tortuous, taking a good 20 minutes but our room on the 5th floor was very nice with 2 double beds, TV, wifi, minibar, aircon and with a spacious bathroom with reasonable products. The window was floor to ceiling... More 

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your experience with other travellers. We are sorry to hear about your disconformity with some our services and policies. Our aim is to provide a high quality service to our guests and we cannot put at risk the security of any single one of them. This is the reason why Casablanca has a bracelet policy as... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

The hotel is really great, kind people, clean and organized rooms, great Service and amazing food make this hotel a great destination to be on a Paradise island. Also hotel localization allows traveler to enjoy a Magic experience and have different plans available on the Island.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

We greatly appreciate your review. We pay close attention to detail and, listening to our guests allows us to make a better assessment of our services. This is why we are happy to know that your experience at the Hotel was more than satisfactory. We will be glad to have you again at the Hotel the next time you visit... More 

Cali, Colombia
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2015

We won a couple of nights in the Casablanca last week so were surprised to see we had to pay an 'island tax' for $6.000 per person per night (at our other hotel the previous nights that had been 6.000 per person for the whole stay). We assumed all costs like that were included in the prize of '2 free... More 

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us. We are glad to know that you liked the Hotel. Regarding the issues you mentioned, we will start an investigation and take proper action. We hope you had a nice flight back home. More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015 via mobile

Wonderful place and good service. Very nice hotel, good area. Good service, if it wasn't for the chief of the dining area, a bald looking guy who was very rude, and not just to me, heard many complaints about him from other guests, it would be excellent!

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us and sharing your experience with other travellers. It is important for us to get feedback from our guests and use it to assess the quality of our services. We would like to apologise for any inconveniences during your stay, we will take action on the matter. Once again, thank you for your review. We will... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

It was a fantasctic vacation!!! I strong recomend to visit Hotel Casablanca. Hotel employes are very active and atentive to supply you any necesity. Its General Manager is also involve in any support activity with guesses.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for sharing your opinions on the Hotel Casablanca with other travellers. We are pleased to know that the services we offer at the Hotel were good enough to get 5 stars. We will be looking forward to your next visit. More 

Boston, Massachusetts
Top Contributor
64 reviews 64 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 26, 2015

After doing extensive research of hotels on San Andres island, my boyfriend and I decided to splurge a little ($200/night) on this hotel and it was amazing decision! Location- This hotel is in the best location. It is right on the beach. The beaches on San Andres island are not really private unless you are located a little out of... More 

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on Tripadvisor. We are pleased to know that the services provided at the Casablanca Hotel lived up to your expectations. We take all reviews as a way to understand the experiences of our guests in relation to the way we perform our duties at the Hotel and thus identify our weak and strong spots either... More 

Coral Springs, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

Stayed in this hotel for the last 3 days of my trip. Previously stayed in the Decameron Aquarium. Very clean, well kept, good food and the location is next to the shopping district but also in front of the ocean. We loved it here. Good internet signal. It was nice to walk out at night and just hang out watching... More 

Was this review helpful? Yes 1
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for your review. It is very important for us to receive feedback from our guests since it allows us to evaluate the quality of our services from a different point of view. We will be looking forward to your next visit to this part of the Colombian Caribbean More 

Sao Paulo, SP
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2015

Casablanca is a very nice hotel just in the downtown area of San andres island. People are friendly and do their best to make you feel confortable and happy! The bedrooms are not nice but the bangaloos near the pool are wonderful! The beach in front is not very pleasant. The good thing is to be near the nice restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Thank you for reviewing us on TripAdvisor. We are pleased to know that the Casablanca Hotel has lived up to your expectations. We, at the Hotel, work very hard to be able to offer to all of our guests a high quality service and we do our best to make you all feel as if you were still at home... More 

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