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NH Collection Medellin Royal

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Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
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NH Collection Medellin Royal
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384 Reviews from our TripAdvisor Community

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Traveler rating
    234
    114
    28
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (384)
  • Mar-May only
    (90)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (105)
All months
North Las Vegas, Nevada
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Excellent staff and room service. Doorman went out of his way to help me navigate my travels. Book your tours in advance. Medellin is not a tourist destination yet so English speaking tours are limited. Spanish language skills are mandatory. Medellin is safe. Great weather.

Review collected in partnership with Amoma.com

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Geneva
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel is very well located close to the EAFIT University, shopping centers, and in a well-served area. Staff is courteous and always ready to assist. Rooms are spacious and quiet. Highly recommended.

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GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you very much for taking time to share your opinion about our hotel after staying with us recently. As we may see you enjoyed a lot the room, location and our very friendly staff. Thank you for that ! We will be more than happy to welocme you again in the future. Marilú Mora E. More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Rooms are big. The air conditioning works very well. Check in was slow and they should have more employees to help the guests with questions as well a checking in. Security is good as you need to a key to use the elevator. The area is great if you want to shop or find a cool restaurant or bar. The... More 

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you for your comment about your recent visit, we are pleased to know that our installations are up to par with your expectations. We are working very diligently to correct the issues with our front desk service, your comments help us grow and give us valuable information to improve our services. We hope that you stay with... More 

boynton beach
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

We stayed 6 nights in this hotel after 3 nights in Cali and 6 nights in Cartegena. PROS Located in a very desirable area in Medellin Our room is big even by North America standard with a fridge and a safe Staff very friendly and helpful Breakfast has lots of choices located near the swimming pool A modern huge shopping... More 

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GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest, Thank you very much indeed for such a nice comments. We really appreciate you took the time to express your opinion regarding our elevator cleanliness, lights and radio absence; and giving us the opportunity to know what should be improve. Really hope to welcome you back someday, Marilú Mora E. More 

London
Level Contributor
141 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 1 week ago

This is definitely a business hotel. Large well equipped rooms with plenty of desk level charging points which I would love if I was here on work. Completely charmless. Great wifi throughout the hotel. There is a large bathroom area but a surprisingly small but totally adequate shower. Toiletries were not to my liking. No "extras" in the room e.g.... More 

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GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much for your review of our hotel. Please accept our apologies for falling short of your expectations on some aspects of your stay. We assure you that every comment, no matter how small, is taken very seriously. Thank you also for the good comments regarding our location, rooms and breakfast. We hope to get a... More 

London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel feels more like a business hotel rather than a family holiday hotel, but that having been said we found the hotel very welcoming, the staff very friendly and the breakfast very good. The location is good although "El Poblado" in the address is a little misleading to a non-local; the hotel is a good 15 minute walk from... More 

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GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: First of all we would like to thank you for the time that you took to write the review about our hotel and we are very happy to read that you became our regular guest. We appreciate as much the positive remarks about our great location and helpful and friendly staff. We will be delighted to welcome you... More 

Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The NH Medellin Royal is a nice hotel in a good ( and safe) location just next door to the upscale Santa Fe shopping mall. Staff was very friendly, rooms are large and modern, but wifi was basically a no-show (but free, which did not really help)

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GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest, Thank you very much taking time to write your impressions after staying in our hotel. It will help us to improve our services as our guest experiences are very important for us. I would like to apologize for the problem with the WiFi. Also please be ensured that our System manager will be advised immediately, about the incident... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just returned after a fantastic week in Medellin. The hotel exceeded expectations with great service and fantastic rooms. The staff went above and beyond - the staff went the extra mile and made our large group feel especially welcome. The rooms are HUGE! And the hotel is a $3 cab from the nightlife and eats of parque lleras and many... More 

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you very much to take time to write your review about our hotel. I will immediately share your comments with our staff and with Angela, especially; who are making their best to make you feel home, and it worked! We are very happy to hear that you enjoyed our large rooms and our good location. Thank you... More 

Geneva, Switzerland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, very nice staff, friendly, helpful and always at hand. Thanks to many of the front desk staff (Alejandra and Juan); bell boys (Santiago); waiters (Sebastian and Andres); and their boss Carolina Arango who made our stay very comfortable. Thanks

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear GeneveAB, First of all thank you very much for taking time to write your review about our Hotel NH Collection Royal Medellin. We are delighted to read that you had a nice stay with us and that you enjoyed the staff friendliness. Your positive impressions will be shared immediately with all our employees. Be sure that we will be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our trip has been amazing and it's in large part to Angela Maria Londoño Mejia, the junior BT Sales Executive at Medellin Royal. Thank you for helping us work through our stay in Cartagena (Cartagena Royal). We stayed with our dog (even though the hotel isn't pet friendly) and Angela and her staff were awesome! Thank you and looking forward... More 

Was this review helpful? Yes 1
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much for staying at the NH Collection Royal Medellin and for taking the time to post a review! Our staff is happy to assist our guests with any request and information needed.We want to do our best so that your stay goes well. Angela will be happy to hear about your review! Once again: thank... More 

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