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All 87 Medellin hotels

Medellin Royal

4.0 of 5 Hotel   |   Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
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Ranked #2 of 87 hotels in Medellin
A recent review
5 of 5 stars reviewed 5 days ago
ClareP123 New York City, New York
  • Overview
  • Reviews (249)
  • Photos (74)
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249 people have reviewed this hotel

Traveler rating
    155
    72
    15
    5
    2
See reviews for
33
68
19
102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

I visited the hotel for a wedding, and I have never been so happy with a hotel's customer service. I had been travelling in South America for 6 weeks, so my suitcase basically had my life in it. My suitcase got lost in customs in Bogota and didn't have the connecting flight tag, so it seemed like it might be... More

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Del Mar, California, Usa
Contributor
12 reviews 12 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Frequent flyer flight arrived from LAX just after midnight.Hotel reservations assured us room would be ready and their driver would meet the flight.Everything was delivered as promised.Best $35 we ever spent-airport is on other side of the mountains-45 minuets in the rain-cabs not in evidence. Hotel rep was right outside security with sign-escorted us to the car.1:30AM checked us right... More

Was this review helpful? Yes 1
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you for your comment about your recent visit, we are pleased to know that our installations are up to par with your expectations.We really appreciate you took the time to express your opinion regarding the Hotel and the city. We are working very diligently to correct the isolation issue with our maintenance area; your comments help us... More

Ottawa
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has great amenities, especially the pool and the hotel lobby bar (where we watched a lot of World Cup action on the big screen). The staff are friendly and professional. They speak English well and were very patient with my mediocre Spanish! The hotel is not far from Parque Lleras (walkable) in Poblado, but the city centre is... More

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GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: We would like to thank you for the nice comments, we are very happy to know that you enjoyed your stay in our hotel. We hope to see you soon! Marilú Mora E. More

Miami, Florida
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff is very friendly, the place is spotless, the pool and jacuzzi area is nice. Location is perfect for getting around el Poblado and Envigado. Right down the street from a great mall. Don't have the text mex burger and try not to order room service at all cause the club was kinda bad to my taste. It is... More

Was this review helpful? Yes 1
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you for your feedback. We sincerely apologize for the incident with the club and the ice. We have addressed the matters with the respective department in order to avoid similar situations in the future. We do hope there will be an opportunity for you to return to our property and let us provide you with the service... More

Leesburg, Virginia
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What an enjoyable experience staying a this hotel. I was only in Medellin for four days on this trip and arrived about 10:30pm at night. The front desk staff was excellent and efficient and spoke English as well. Check in was very fast and pleasant and my room was on the 4th floor with a view of the pool. The... More

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you for your comment about your recent visit, we are pleased to know that our installations are up to par with your expectations. We are working very diligently to correct the issues with our internet service, your comments help us grow and give us valuable information to improve our services. We hope that you stay with us... More

Willemstad, null, Netherlands Antilles
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is perfect!!! Very good service and super friendly staff. The breakfast is the best. Was located near the biggest mall in Medellin (Santa Fe). The staff are very helpful and attentive. Would surely stay there when I return to Medellin!!

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thanks for taking the time to comment. Our staff will be glad to hear from you and your lovely comments. Sincerely, Marilú Mora E. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Good service and nice and friendly hotel always clean. I love the fact that they have a dog (Aquiles) Good food. I loved the breakfast. Only one thing I didn't like too much was the gym; is too small with old machines and to go there, you have to pass on the middle of the restaurant

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you very much indeed for such a nice comments. We really appreciate you took the time to express your opinion regarding the gym and giving us the opportunity to know what should be improve. Marilú Mora E. More

1 review
2 of 5 stars Reviewed 4 weeks ago

sleep there for a week after doing check in in the internet. when i arrived to the hotel i paid for the all week according to the internet reservation. when i did check out they ask me to pay 200 USD more. gym is very poor. no spa (only massage). very disappointed. i will not come back for shure. wi... More

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you for taking the time to write a review, and I am so sorry that your experience with us in was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We even use online reviews to take matters over the issues so they won’t appear again .... More

Asheville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

This is a small, 11-story hotel in the heart of the Poblado shopping district. Breakfast and lunch are served outside on a patio adjacent to the 20m lap pool. The only drawbacks to the room were Pergo floors and a linen scheme that places the comforter inside the top sheet. Service always was excellent.

Was this review helpful? Yes 1
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest, Thank you very much indeed for such a nice comments. We really appreciate you took the time to express your opinion and giving us the opportunity to know what should be improve. We hope to have the pleasure of having you as a guest again in the future. Best regards, Marilú Mora E. More

Miami, FL
Top Contributor
68 reviews 68 reviews
56 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 8, 2014

Many people get impressed by the Lobby and the dog of this hotel. I was truly impressed by the employees of the hotel, very attentive and with a genuine "can do attitude". Unfortunately, the whole experience was not that great. The rooms are a good size but with poor lighting, air conditioning is noisy and humid, cannot control speed and... More

Was this review helpful? Yes
GuestServiceRoyal, Director de Relaciones con Clientes at Medellin Royal, responded to this review

Dear Guest: Thank you for taking the time to write a review, and I am so sorry that your recent experience with us was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We have addressed the matters with the respective departments in order to avoid similar situations in the... More

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Additional Information about Medellin Royal

Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Location: Colombia > Antioquia Department > Medellin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Medellin Royal 4*
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Also Known As:
Medellin Royal Hotel Medellin

74 photos of this hotel

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Hotel & grounds (11)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Medellin #1 Luxury Hotel in Medellin #1 Romantic Hotel in Medellin #1 Business Hotel in Medellin #1 Family Hotel in Medellin
Hotel Class
Official Description (provided by the hotel)
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 
Number of rooms
134

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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