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Hotel Dorado Plaza

Av San Martin 4 - 41 | Bocagrande, Cartagena, Colombia
Hotel amenities
Hotel Dorado Plaza
Best prices for: 1 room 1 guest
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Ranked #112 of 126 Hotels in Cartagena
A recent review
5 of 5 stars Reviewed July 5, 2014
juloy2014 Phoenix, Arizona
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598 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cartagena District, Colombia
1 review
1 of 5 stars Reviewed 1 week ago NEW

Several days befoore our trip, the Hotel called to say that they were increasing the price per night. We refused to agree to the increase, since we had a confirmation of the price. We paid the confirmed price with bank transfer, as per their request. Upon arrival at 1700 we found out that our reservations had mysteriously "disappeared", even tho... More 

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

Check in took 3 hours for some of us. We found cockroaches in one of the rooms, washroom wasn't working and the walls had mold build up. The mold was actually very common in all of the rooms (5 rooms). Beds seem outdated. Elevators, walls, floors, lobby, kitchen, everything is just outdated. It's common to find the patio furniture full... More 

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Travelers are raving about these Cartagena hotels

La Calera
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 of 5 stars Reviewed May 26, 2015

I was invited to a conference and the organizers picked this hotel for me. Everything was wrong. It smells bad, check in took 40 minutes at 11,30 pm when there was no one else waiting, there is no hot water in the shower and the pressure is lousy. Wifi only works in the lobby. Everything seems unclean and sticky, it´s... More 

Was this review helpful? Yes
Providence, Rhode Island
1 review
1 of 5 stars Reviewed March 22, 2015

My family warned me that this was a great hotel back in the day, but it's gone downhill. My vacation was ruined due to still using paper, despite having a computer, which didn't state that Expedia booked 2 people per room. Now I'm paying for 2 rooms, they wouldn't allow my family to go to the room that I booked... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 6, 2015 via mobile

Service: 45 min to check in, after that I used 15 min every time I tried to contact personell. Some staff was nice, but the ones in reception was not interested in helping. And I speak fluent spanish and English. The room: Was not cleaned when we arrived, we took a 3 hour walk. Still not clean when we came... More 

Was this review helpful? Yes 1
Seattle, Washington
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2015

Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2015

At check in we got cattle treatment. The security staff was rude and charged us extra money when our friends joined us at the pool bar. The desk staff is slow and not attentive, preferring let lines of multiple people pile up waiting for help. The rooms are dirty and run down, no hot water, pillows like pancakes. Towels and... More 

Was this review helpful? Yes 2
Top Contributor
56 reviews 56 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 28, 2014

This hotel is not recommendable at all. Beginning with the very old installations that lack any maintainance, the slow service, old and dirty rooms. This place lacks any application of common sense of good management. During our stay, 1/2 elevators was out of order constantly, whilst the other one worked partly. Cueing up for several minutes for taking a lift... More 

Was this review helpful? Yes 3
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2014

We have the best vacation ever in this hotel, great location you walk outside and there is the beach, I love the people, the food is excellent , very clean, super organized , great shows in the evening. I totally recommend Hotel Dorado Plaza to everyone.

Was this review helpful? Yes 2
HotelDoradoPlaza, Director de Relaciones con Clientes at Hotel Dorado Plaza, responded to this review

Dear guest juloy2014, Greetings First of all we want to thank you for your opinion, It is such a pleasure to receive this great compliment from you. Thank you for outstanding our location close to the beach and our employees who are always commited to serve. It is good to know you liked our food, the night shows and our... More 

Medellin, Colombia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 7, 2014

Very very old installations without maintenance, the food was not good, the same during each meal, dirty restrooms, poor service, the amenities extremely basic, it was scared try to use the elevator, expensive Benefit vs cost and not worth it

Was this review helpful? Yes 2
HotelDoradoPlaza, Director de Relaciones con Clientes at Hotel Dorado Plaza, responded to this review
Google Translation

Estimada Huésped Tatiana A, Cordial Saludo, Muchas de antemano por haberse tomado el tiempo en transcribir su opinión con respecto... More 

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