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Hotel Dorado Plaza

Av San Martin 4 - 41 | Bocagrande, Cartagena, Colombia
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Hotel Dorado Plaza
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Ranked #113 of 126 Hotels in Cartagena
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621 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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West Palm Beach, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This hotel is horrible from the entrance to the exit. This hotel at the check-in the staff was rude and made us wait for over 45 minutes. They presented us with a bracelet without letting us know that it was for breakfast only instead of the all inclusive as it states on the page to book the reservation. The elevator... More 

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1 of 5 stars Reviewed 5 days ago NEW

I made the reservation using getaroom.com first problem, they offered kids free and when we arrived to the hotel, the receptionist told us that they don't have that plan and we had to pay for our kid. The hotel is awfull,the reception is horrible, elevators don't work, construction on top of guests, noisy, no iron in the room or to... More 

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Travelers are raving about these Cartagena hotels

1 of 5 stars Reviewed 1 week ago

I knew of this hotel because I use to visit it in the sixties. It looked then like a good place to stay. NOT ANYMORE!! this hotel does not make it to be starred. On a scale of 1 to 10 I would rate it as -1. The room I got the paint was peeling off the walls. The air... More 

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Carlinville, IL
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When we arrived there we are told that we must wear a wrist bracelet to identify us as guest. This regulation would fortell the rest of our 1 night stay there. We were shown a room that was nice and cool. I noticed that the pillow smelled of mildew. We decided to take a nap, and we could not control... More 

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Cartagena District, Colombia
1 review
1 of 5 stars Reviewed 4 weeks ago

Several days befoore our trip, the Hotel called to say that they were increasing the price per night. We refused to agree to the increase, since we had a confirmation of the price. We paid the confirmed price with bank transfer, as per their request. Upon arrival at 1700 we found out that our reservations had mysteriously "disappeared", even tho... More 

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2 reviews
1 of 5 stars Reviewed June 11, 2015

Check in took 3 hours for some of us. We found cockroaches in one of the rooms, washroom wasn't working and the walls had mold build up. The mold was actually very common in all of the rooms (5 rooms). Beds seem outdated. Elevators, walls, floors, lobby, kitchen, everything is just outdated. It's common to find the patio furniture full... More 

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La Calera
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015

I was invited to a conference and the organizers picked this hotel for me. Everything was wrong. It smells bad, check in took 40 minutes at 11,30 pm when there was no one else waiting, there is no hot water in the shower and the pressure is lousy. Wifi only works in the lobby. Everything seems unclean and sticky, it´s... More 

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Providence, Rhode Island
1 review
1 of 5 stars Reviewed March 22, 2015

My family warned me that this was a great hotel back in the day, but it's gone downhill. My vacation was ruined due to still using paper, despite having a computer, which didn't state that Expedia booked 2 people per room. Now I'm paying for 2 rooms, they wouldn't allow my family to go to the room that I booked... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2015 via mobile

Service: 45 min to check in, after that I used 15 min every time I tried to contact personell. Some staff was nice, but the ones in reception was not interested in helping. And I speak fluent spanish and English. The room: Was not cleaned when we arrived, we took a 3 hour walk. Still not clean when we came... More 

Was this review helpful? Yes 1
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 4, 2015

Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card... More 

Was this review helpful? Yes 4
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