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Hotel Dorado Plaza

Av San Martin 4 - 41 | Bocagrande, Cartagena, Colombia
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Hotel Dorado Plaza
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Ranked #105 of 119 Hotels in Cartagena
A recent review
5 of 5 stars Reviewed July 5, 2014
juloy2014 Phoenix, Arizona
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558 reviews from our community

Traveler rating
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    102
    71
    111
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177
233
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Providence, Rhode Island
1 review
1 of 5 stars Reviewed 1 week ago

My family warned me that this was a great hotel back in the day, but it's gone downhill. My vacation was ruined due to still using paper, despite having a computer, which didn't state that Expedia booked 2 people per room. Now I'm paying for 2 rooms, they wouldn't allow my family to go to the room that I booked... More 

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 6, 2015 via mobile

Service: 45 min to check in, after that I used 15 min every time I tried to contact personell. Some staff was nice, but the ones in reception was not interested in helping. And I speak fluent spanish and English. The room: Was not cleaned when we arrived, we took a 3 hour walk. Still not clean when we came... More 

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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 4, 2015

Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

At check in we got cattle treatment. The security staff was rude and charged us extra money when our friends joined us at the pool bar. The desk staff is slow and not attentive, preferring let lines of multiple people pile up waiting for help. The rooms are dirty and run down, no hot water, pillows like pancakes. Towels and... More 

Was this review helpful? Yes 1
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 28, 2014

This hotel is not recommendable at all. Beginning with the very old installations that lack any maintainance, the slow service, old and dirty rooms. This place lacks any application of common sense of good management. During our stay, 1/2 elevators was out of order constantly, whilst the other one worked partly. Cueing up for several minutes for taking a lift... More 

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
5 of 5 stars Reviewed July 5, 2014

We have the best vacation ever in this hotel, great location you walk outside and there is the beach, I love the people, the food is excellent , very clean, super organized , great shows in the evening. I totally recommend Hotel Dorado Plaza to everyone.

Was this review helpful? Yes
HotelDoradoPlaza, Director de Relaciones con Clientes at Hotel Dorado Plaza, responded to this review

Dear guest juloy2014, Greetings First of all we want to thank you for your opinion, It is such a pleasure to receive this great compliment from you. Thank you for outstanding our location close to the beach and our employees who are always commited to serve. It is good to know you liked our food, the night shows and our... More 

Medellin, Colombia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 7, 2014

Very very old installations without maintenance, the food was not good, the same during each meal, dirty restrooms, poor service, the amenities extremely basic, it was scared try to use the elevator, expensive Benefit vs cost and not worth it

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HotelDoradoPlaza, Director de Relaciones con Clientes at Hotel Dorado Plaza, responded to this review
Google Translation

Estimada Huésped Tatiana A, Cordial Saludo, Muchas de antemano por haberse tomado el tiempo en transcribir su opinión con respecto... More 

Lima
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2013

Typical of big hotels, there is so much going on all at the same time -- you will never be bored at this hotel :) Food is served all day long, buffet style - reception provides color-coded wrist tags for this the moment you check in. Beach is right across the street, hotel has a small pool. Live band every... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 30, 2013

The Good: Meals included, open bar from 11 AM - 11 PM, in room AC is very cold, great views if you're on the ocean side, WiFi in the lobby, pool access, great location for shopping and sightseeing. Good place to stay if you're on a budget and you won't be spending time in the hotel. The Bad: Rooms are... More 

Was this review helpful? Yes 2
Lima, Peru
Top Contributor
90 reviews 90 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed May 14, 2013

This is a budget hotel and it´s OK for what you go to Cartagena, sightseeing and not staying at the hotel. Maybe if you are local you may go to the tiny pool or to the not very good beach in front of the hotel, they give you towels and try to keep all the vendors from attacking you (not... More 

Was this review helpful? Yes 3
HotelDoradoPlaza, Guest Relations Manager at Hotel Dorado Plaza, responded to this review

Dear Guest Alejandro_Piscoya, We want to let you know the renovations we have done in our Hotel, especially in the rooms which now are equipped with 32" led TVs so that you can enjoy your favorites programs in the tube. The free WIFI access will let you keep in contact with your friends, your office or your loved ones. The... More 

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