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Hotel Cartagena Plaza

Carrera 1a No 6 - 154 | Bocagrande, Cartagena, Colombia
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Best prices for: 1 room 1 guest
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Hotel Cartagena Plaza
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Hotel Cartagena Plaza
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523 reviews from our community

Traveler rating
    78
    174
    136
    75
    60
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • All months
    (523)
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    (114)
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    (107)
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    (134)
  • Dec-Feb only
    (168)
All months
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2015

It took me 2 hours just to make the booking as their online page didn't accepted Canadian credit cards. They made me call someone who then tell me to send him an email! After, the guy who I spoke with called the lady from the front desk to confirm the reservation and no one wanted to give me the same... More 

Was this review helpful? Yes 1
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Apreciado Huésped Thank you for taking the time to share your comments about your experience with us. On behalf of the Hotel Cartagena Plaza please accept our sincere apologies for the inconvenience caused during your stay. For the Hotel is very important to meet your expectations as a guest and to give him one pleasantly in your stay unforgettable. We... More 

Montreal, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2015

If you're a Canadian travelling to Cartagena with an all inclusive package, don't pay more than $700 for the week. I travel extensively to many countries and love to experience cultures but at my leisure, this hotel was 90% latin americans, nobody speaks English or French, the animations don't even acknowledge Canadian are there. Some of the local people were... More 

Was this review helpful? Yes 2
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, First of all we want to thank you for choosing the Cartagena Plaza Hotel as your place of rest and relaxation. we want to offer an apology for all the inconvenience that you witnessed during your stay with us, your comments will be taken into account and work to improve in all these areas in order to prevent... More 

Bogota, Colombia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 3, 2015

Although Cartagena was one of the best travel experiences I've ever had, I have to say that Cartagena Plaza Hotel was the mole on Cartagena's face. Hotel's location is awesome, and food is quite good but, beverages are rubbish, the rooms aren't cool enough (at least my A/C wasn't working properly) and they're not well organized during buffets. The price... More 

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CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Carlos, Beforehand, let us thank you for staying at the Hotel Cartagena Plaza. Your feedback is valuable and appreciated by us. Rest assured that all the above points are considered to offer our guests the best vacation experience. Infinitely appreciate your recommendations, we hope to have the honor of giving a pleasant welcome again and be able to overcome... More 

Contributor
20 reviews 20 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 3, 2015

This hotel doesn't resemblance its name.... "Cartagena Plaza" - with such name you are expecting a Plaza Hotel but you just find a tired hotel with poor customer service. Receptionist are lazy and take ages to help you. Doorman are very efficient. Restaurant breakfast is always full of people but also has a good variety of items and the people... More 

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CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, Let me thank you for the time to share your experiences with other users on TripAdvisor have taken. on behalf of the entire team who work in the hotel I offer an apology for the inconvenience you mention. Your feedback is valuable and appreciated, this is sure to be considered. Work in the area of opportunities mentioned us... More 

Top Contributor
52 reviews 52 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 23, 2015

Comfortable, antiquated, covenant in an overpriced zone. Stayed during high season, which made it all more expensive than normal. Next to the beach. Hotel itself is 3 star quality and the staff is 5 star. They were specifically helpful with local knowledge and tips for what to watch out for in the city (many varieties of tourist predators and corrupt... More 

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CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, We appreciate the time to make these comments and publicize the findings that occurred during your visit. All comments are very important to us and our continuous improvement. Thank you very much for highlighting the client and our location our excellent service. It was a pleasure to welcome you to Hotel Cartagena Plaza and hope to return in... More 

Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2015

At first I have to say I was not familiar with this hotel but I was trying to read as many reviews as possible to see if this was going to be a good option. Taking in consideration that I planned my trip in high season, I was afraid I was going to pay a really high price for not... More 

Was this review helpful? Yes 3
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Respected Guest, Thank you for choosing to stay at the Hotel Cartagena Plaza. Thank you very much for sharing your publication with us and other users of tripadvisor. We are pleased that your stay at the hotel was your total satisfaction. We hope you visit us on your next vacation to Cartagena and to provide unforgettable experiences. Regards Aura Amador... More 

Miami, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2015

My wife and me arrived on Dec 30th at 4:30 pm at the front desk, it was manned by 5-6 employees. All multitasking. It took us one hour and forty five minutes to get a room assigned, even though we had pre-paid for our stay.I made my reservation two and a half months earlier, and had talked to the reservations... More 

Was this review helpful? Yes 1
Doi Saket, Thailand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 24, 2014 via mobile

A very noisy hotel, cleaning crew slamming doors. Hammering all the time and tiles on the floor instead of noise absorbing flooring like carpet. Also all the hotel is outdated. The only good thing was the big diversity with breakfast

Was this review helpful? Yes 1
Berlin, Germany
Contributor
14 reviews 14 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 27, 2014

I will start this review but pointing the positive: friendly staff, good air conditioning, comfortable beds a reliable internet connection ( but slow during peak hours) The negative: check-in process is cumbersome and slow, you have too wait until 15:00 to check in. Front desk and back office need to stream Line the check-in process Neither positive or negative: breakfast... More 

Was this review helpful? Yes
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Cityrent Thank you very much for your review about your recent stay at the Cartagena Plaza Hotel. Thanks for highlight the positives points in your review, it is great to hear that our facilities, friendly customer service and internet connectivity was to your liking. We really appreciate your honest feedback, it is very important and valuable for us to... More 

Rockford, Illinois, United States
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 22, 2014

I made a reservation from the united states through orbitz and paid in advance for 1 room with 2 double beds and everything seemed to be ok at that moment.... when me and my wife arrived at the reception to check in, they told me that the reservation was for only 1 guest, not 2 guests , and this is... More 

Was this review helpful? Yes 6
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, Thank you very much for taking the time to leave us your valuable feedback about your experience at The Cartagena Plaza Hotel. I was very concern to read about the recent events happening at the moment of your arrival, certainly not the experience we would want you to take away. On behalf the Cartagena Plaza hotel receive our... More 

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