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Hotel Cartagena Plaza

Carrera 1a No 6 - 154 | Bocagrande, Cartagena 130001, Colombia
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Hotel Cartagena Plaza
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780 Reviews from our TripAdvisor Community

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Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed there one night. The walls are very thin, we could hear every movement outside and all the noise from all the other residents. The place looks old, it may have had its hay day back in the 70's!!! The staff at the reception were nice, but check in took a very long time for no particular reason, too many... More 

Helpful?
Thank 327Aries
Cartagena, Colombia
1 review
4 of 5 stars Reviewed 1 week ago

The hotel location is right on the beachroad. Taxi is cheap in this country so going to "Centro historico" need that. Nice pool on the roof the only thing that maybe was not so good was the breakfast but it was included so can skip that if it is not to satisfaction.

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Helpful?
Thank 976bengtf
Miami, Florida
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location is wonderful, just few steps from the Bocagrande Beach and close to many shops, restaurants, banks, etc and in a pretty safe area of Cartagena. We booked with the breakfast included in the rate and didn't have really high expectations about it, but wow...breakfast there is great, with a lot of choices, since different fruits, cereals and yogurt to... More 

Helpful?
Thank Danielagh_2012
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Danielagh_12 Thank you so much for detailing so well our services, our wonderful location and infrastructure . We are proud to know you enjoyed each and everyone of those. For us is very important our guest's opinion after staying at hour hotel. This is way we can assure our services next time you visit us. Remember you are always... More 

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Not very nice Hotel, location is good but looks old. If you need a place to spend the night, its ok ... Swimming Pool was dirty but with a nice view of the beach. Recommended if you are going to stay out all day.

Helpful?
1 Thank flopeznet
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Flopeznet We appreciate taking the time to share your experience at our hotel. We are sorry for any inconvenience you feel might experienced and we look forward seen you again and earn back your trust. Regards, Aura Amador López Customer Service Coordinator More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 26, 2015

The location might look good because it is in front of the beach, but actually it is not a good beach to go. Loads of vendors will be disturbing you all the time. There are some at the hotel entrance, and even more at the beach. The rooms are clean and the breakfast is not too bad, but don't go... More 

Helpful?
2 Thank Cezar A
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Cezar A We appreciate the feedback on your experience throughout your stay at our hotel and apologize for any inconvenience at the beach. We have submmited your complain to the local Cityhall Area of -Public and Movility Spaces who controls these sort of activities. We are glad you enjoyed our facilities and services and we expect you can become... More 

Travelers are raving about these Cartagena hotels

Ghent, Belgium
Level Contributor
25 reviews
16 hotel reviews
3 of 5 stars Reviewed November 27, 2015

Our booking had gotten lost, they mixed up some dates. In the end we got a room, although not the one we'd paid for (ocean view). The hotel is quite okay, not too dirty, rooms are alright, breakfast was actually quite good. But considering that you can find much better and way cosier ho(s)tels in the old city center, this... More 

Helpful?
Thank mrlaurenss
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Mr. Laurenss We appreciate for the time you spent sharing your experience in our hotel with us and other travelers. It was a pleasure for us to serve you and to be part of your memoirs compiled on holiday. We hope that you will come back to join our hotel facilities. Sincerely, Aura Amador López Customer Service Coordinator More 

Littleport, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 26, 2015

All in all OK stay.. I would have paid more and stayed at the better hotel. We booked it for 4 nights but we had to leave on the 3rd night. When we asked for refund they blatantly refused! Receptionist were good, the hotel porter was good too... but the Food and Beverage co-ordinator(the guy who sits outside the Restaurant)... More 

Helpful?
1 Thank Ishmeet A
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Ishmeet A, Thank you for choosing us as your accommodation in Cartagena and for sharing your valuable experience with us. We regret any problem occurred during your stay in the hotel, we will investigate what happened and take corrective action. We are pleased to know that even despite of the incident you enjoyed your stay with us and hope... More 

Berlin, Germany
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 19, 2015

Hotel is as previously described straight from the 70s without any renovation since then. Rooms dirty -ours as well as the one of our neighbors- (hair from previous guests all over the room,blood on the bed sheet,bathtub full of black whatever; mattress full of filth mattress cover)... The least I can expect is a clean room, may it be a... More 

Helpful?
Thank PeruTraveler2014
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Guest, Thank you for sharing your experience of your stay in our hotel, your feedback helps us to continue improving day by day. We are currently renovating the hotel, so all the rooms are new. We are working on our front and other details of the hotel to grant our guests pleasant experiences. We will investigate what happened in... More 

Roldanillo, Colombia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 18, 2015

We booked our May, 2015 visit through a travel agency in Roldanillo, Valle. The low price of the all inclusive trip did not leave me with high expectations. Upon arrival we waited in the lobby for more than 30 minutes waiting our turn to be checked-in. That was the only negative comment I can make on the entire experience. The... More 

Helpful?
Thank kenmetal
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Client, First of all I would like to say thank you for choosing our hotel for your vacations. It is an honor for us to know that we fulfilled your expectations. Thank you for appreciating our service quality, our location and our delicious and varied gastronomy. We hope to welcome you soon again in our Hotel Cartagena Plaza where... More 

Detroit, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 15, 2015

The hotel is across the street from the beach. It is adequate but not fancy.Service was good and the staff was friendly and polite. They have a very good buffet breakfast and dinner for a reasonable price. You are with in walking distance of stores, restaurants, and whatever you need.

Helpful?
Thank ejmannarbor
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this review

Dear Sir We are happy to hear that your expectations were full filled during your stay in our hotel and that you enjoyed our services, thank you for taking the time to share this message and your experience with us. It was a pleasure to attend you in the Hotel Cartagena Plaza, we hope to welcome you again soon. Beste... More 

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