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Hampton by Hilton Cartagena

#34 of 126 Hotels in Cartagena
Certificate of Excellence
GreenLeadersBronze level
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Av. San Martin #8-13, Cartagena 130001, Colombia
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Hampton by Hilton Cartagena
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Hampton by Hilton Cartagena
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689 Reviews from our TripAdvisor Community

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Traveler rating
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    63
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    4
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129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (689)
  • Mar-May only
    (191)
  • Jun-Aug only
    (192)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (191)
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Brooklyn, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

If you debating on staying inside the Walled City or Out, read this!!! Took me a while to decide but I am glad I stayed outside, below is exactly why! For the value and price of this hotel, you get an ultra modern Hotel/room, with free breakfast, gym, rooftop pool and plenty of great restaurant. Access to and from the... More 

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Victor T, Thank you very much for taking the time to recommend us so highly on TripAdvisor! We are glad that our location and price were just right for you during your recent visit to Cartagena. Our hotel aspires to offer a great value to our guests precisely by way of the services mentioned in your review- modern, well-kept... More 

Hallandale Beach, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

When it is in a different place home the least you expect is to have a good service that lincluye friendly staff, a nice, clean room and fresh which we got at the hotel. We recommend cleaning the window frames and glasses especially the pool.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Luis V, Thank you very much for recommending us with 5 stars on TripAdvisor! We are very pleased to read that you felt at home in our hotel, that is our objective with all of our guests. We loved having you here and hope that you will come back to visit us again soon. Sincerely, Jessica Testa General Manager... More 

Vancouver, Canada
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel only will cost about $9.00 to get to from the airport. It is strange that the lobby is on the 16th floor, but it is still ok. Our room was very clean and the pool was spotless on the top of the building. The beach across the street is ok, a bit dirty but the biggest drawback is... More 

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear champoux, Thank you for taking the time to share your feedback with us about the hotel and the surrounding sector of Bocagrande. While we agree that the vendors on the beach are a hassle, unfortunately the hotel is unable to control them as the Colombian law allows them to do that. We recommend our guests to enjoy our rooftop... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the people there are very very nice they always willing to help ,smiling great attitude i highly recommend it but please dont ever go to the " italian restaurant around the corner ,(napolitan ) nasty food over there and very pricey is not part of the hotel but i wanted to mention it

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Denis S, Thank you very much for writing us this excellent review on TripAdvisor! We are flattered to be considered the best hotel you have ever stayed at. Please come back and visit us again soon! PS- next time, ask us in the Front Desk for restaurant recommendations, we'll be happy to help you find the right place for... More 

Sao Paulo, SP
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 27, 2015

very good hotel. First, location is fine (5 000 pesos away from Cidade Amurallada). Rooms are new, clean and spacious. Plasma TV. Staff is very very helpful and friendly. I must thank them all. My only concern is around the breakfast. Over the weekend, the breakfast area get crowdy and one needs to wait to have a seat. This is... More 

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear GhaliD2013, Thank you for taking the time to share your feedback with us on TripAdvisor. We loved having you here! Your comments are very helpful to us as they help us to continue improving each and every day. In response to our guest feedback about the coffee we actually did add a second option starting at the beginning of... More 

Wilmington, Delaware
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2015

Run by some of the friendliest and most competent people I have seen in the HRIM industry, this hotel stands above the rest with its staff and services. The staff have improved their English and continue to run the hotel efficiently. Its modern appearance is maintained well, and food and fun can be found a walk or taxi ride away.

Was this review helpful? Yes 2
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear mikeyt2014, Thank you very much for visiting us again on your recent trip to Cartagena. We are very glad to have earned for the second time in a row a 5 star rating from you! Most of our team is taking English classes provided by the hotel on a weekly basis and loves practicing with our English speaking guests... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 26, 2015

Great, friendly very service oriented. The only downside was the hair blow dryer didn't work. But the room was nice, the food was great. The views were amazing from the lobby. It's just that the beaches around it are filled with hustling vendors I mean it's every 5 minutes someone is shoving their products down your throat. Obviously it's not... More 

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Michael J, Thank you for your review. We appreciate that you took the time to share your comments with us via TripAdvisor, and are glad to read that you had a great experience with our team members & enjoyed the views from our Sky Lobby! We would like to reiterate that if we are informed during your stay of... More 

Calgary, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 23, 2015

Overall the Hampton was a good value and I would consider returning. The staff were friendly and it is very well situated, with easy access to the beach and the restaurants. The property is new and it is in excellent condition. Along with the new construction comes drywall and as a result the rooms do have some noise transmission. The... More 

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear dkwsteck, Thank you very much for sharing your feedback with us and the community on TripAdvisor. We appreciate your comments and suggestions on how to improve the quality of our service. Please know that we are looking into each of our suggestions and analyzing the options we have fresh & available here in Cartagena that go in accordance with... More 

Lexington, South Carolina
1 review
5 of 5 stars Reviewed June 19, 2015

Very enjoyable experience. Friendly, responsive and helpful staff. Bountiful breakfast. Always very clean. We had a problem with the faucet in the bathroom and it a was quickly fixed. I used the top quality treadmill in the fitness room. Internet connection was excellent. Overall it's all positive. Jessica is wonderful

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Pete B, Thank you very much for taking the time to review our hotel! Our team is very motivated to have received a 5 star rating from you based on our customer service, breakfast, and facilities. We make a great effort to put forth our best every single day so as to provide an excellent and memorable experience in... More 

San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 18, 2015

It is truly a pleasure to write a review for the Hampton Inn, Cartagena. My girlfriend and I arrived by boat from Panama and though it was a great journey, we were sweaty, tired, and in need of a comfortable place to relax. We showed up at the front desk looking like dirty backpackers and were greeted with helpful, friendly... More 

Was this review helpful? Yes 2
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear sfworldtour30, Thank you very much for taking the time to write such a detailed, incredible 5 star review about our hotel. On behalf of my entire team, we sincerely appreciate that you decided to extend your stay with us during your visit to Cartagena and that our service, breakfast, pool, and facilities were a perfect match to your needs.... More 

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Pool/beach area (28)
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