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Hampton by Hilton Cartagena

#38 of 135 Hotels in Cartagena
Certificate of Excellence
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Av. San Martin #8-13, Cartagena 130001, Colombia
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1 room 1 adult
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Hampton by Hilton Cartagena
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900 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Staff were able to arrange an early check-in Breakfast has a bit of a busy affair but no shortage of food, very good. Coffee was ok but not excellent Rooms where a little tight but manageable for two people. Blackout blind kept the morning sun out. Staff excellent and address all our requests Beds firmness/softness were perfect. Best beds on... More 

Helpful?
Thank shoguneye
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear shoguneye: We all thoroughly enjoyed reading your excellent feedback of the hotel! Our team is very motivated by positive feedback. Thank you very much for taking the time to evaluate us on Tripadvisor. We hope you come back and visit us again soon! At Hampton,. we love having you here !! Sincerely, More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is our second time in the Hampton. Great Hotel, great customer service, great breakfast included and extremely clean. Very close to everything, including restaurants, casinos, shop plazas, and of course just one block from the beach.

Helpful?
Thank Diana G
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Diana, ; Thank you very much for taking the time to share this excellent feedback with us! . Thank you for highlighting our staff , services and location. We hope that you will come visit us again soon! At Hampton, we love having you here ! Sincerely, More 

tamps, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Satisfied with the service with the exception of security box, refrigerator and dusty floor. Other than that, security, personnel ready to help you, and believe it or not, it had the best free breakfast. Coffee was excellent.

Review collected in partnership with Hampton

Helpful?
Thank Oscar R
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review
Google Translation

Prezado Oscar;;. Muito obrigada pela sua excelente comentario no TripAdvisor. Lhe agradecemos por destacar as comodidades e atendimento do pesonal.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My third return to this hotel. The staff is highly professional. The rooms are excellent and the location is very close to the center and the roof top pool is great to loung in and get some sun A must stay in. Carta. Thank you guys again. See you soon

Helpful?
Thank Nas J
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Nas ; Thank you very much for taking the time to share this excellent feedback with us! It is very motivating for us to receive 5 star reviews from our guests on Tripadvisor, because we love knowing that you were 100% satisfied with your experience in our hotel. Thank you for highlighting our staff and location. We hope that... More 

New Jersey
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Hampton on a leisure trip in Cartagena. At first I was a bit hesitant as there were some negative things written on trip advisor. however, I quickly realized that these were probably written by people super picky, and who expected way to much from an economy hotel! Perfect hotel for those not looking to spend ridiculous amount... More 

Helpful?
Thank Carlos R
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Randy; Thank you very much for taking the time to share this excellent feedback with us! It is very motivating for us to receive 4 star reviews from our guests on Tripadvisor, because we love knowing that you were 100% satisfied with your experience in our hotel. Thank you for highlighting our staff and location. We hope that you... More 

Milwaukee, WI
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were traveling with my family looking for a clean room, comfortable bed, and newer place at a good value as we needed 3 rooms. The Hampton checked all these boxes. Sure if you try to compare this with the historic boutique $500 a night hotels in the Walled City you will be disappointed. The Hampton is located in a... More 

Helpful?
1 Thank Randy E
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Randy ; Thank you very much for taking the time to share this excellent feedback with us! It is very motivating for us to receive 5 star reviews from our guests on Tripadvisor, because we love knowing that you were 100% satisfied with your experience in our hotel. Thank you for highlighting our staff and location. We hope that... More 

Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I usually stay at the Hilton in Cartagena, but thought for my first night back to Cartagena I would give this hotel a shot. I regret staying here now, and after accumulating 750,000 Hilton points and staying in Hiltons for most of my career, I would say this was one of the worst stays I have had. The wifi was... More 

Helpful?
1 Thank pilotmikedds
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear pilotmikedds; We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Bogota, Colombia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Room was clean, although service from the front desk wasn´t as nice and efficient as I am used to. Then when I had some visits they gave me a hard time with the registration and stuff... Location was OK in Boca Grande, quiet and a bit further out from main attractions.

Helpful?
Thank Brian H
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Brian, Thank you very much for taking a time to share your experiences with us . We appologize for the inconvenient with the A.C . We are working hard for offering to our guest he best experience and facilities . Please let us know when you are coming back to Cartagena, We look forward to welcoming you back home... More 

Hennessey, Oklahoma
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 7, 2016

Was suppose to have an early check in at 10AM, but was told they had not knowledge of this, that the hotel was full and that it would be at least 3PM before I could get a room. Skip the free breakfast, Was inedible. Don't know how you mess up scrambled eggs that bad but I have not been able... More 

Helpful?
Thank Cpharris21
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear CPharris21 , Thank you for your comments about your experience in our hotel . We will take note about your recomendation and we are sorry you did not have the same excellent experience like other guests regarding the breakfast . We expect having you here soon. At Hampton, we love having you here ! Sincerely, More 

Vienna, Virginia
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

This hotel is in Bocagrande... ...about 10 mins taxi ride from the Old City (7000 COP) or 40 mins walk. The CTG airport is 15 mins by taxi (18,000 COP). You can always find taxis here so the location is convenient with lots of good restaurants around. Rooms are okay and we got a side view of the beach. Beds... More 

Helpful?
Thank Dukkar D
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Mr Dukkar, Thank you very much for taking a time to share your experiences with us . We appologize for the inconvenient with the A.C . We are working hard for offering to our guest he best experience and facilities . Please let us know when you are coming back to Cartagena, We look forward to welcoming you back... More 

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