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Hampton by Hilton Cartagena

3.0 of 5 Av. San Martin #8-13, Cartagena 130001, Colombia
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Hampton by Hilton Cartagena
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Hampton by Hilton Cartagena
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395 reviews from our community

Traveler rating
    179
    161
    41
    11
    3
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76
138
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79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I stay in Hilton and Hampton Inn hotels all the time, including older run down properties, and I've never had a problem. I'm not too picky, I even stay 2 and 3 star hotels from time to time. That being said, this place is new but severely lacking in construction quality. First and foremost, the AC in my room did... More

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Brad224, My name is Jessica Testa and I am the General Manager of the Hampton by Hilton Cartagena. I am very sorry to read about your experience in our hotel. As someone who has travelled to 100 countries and stayed at many different types of hotels, did you inform our team of your issues with the AC? Although I... More

New York City, New York
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for my last night during my trip to Cartagena before heading out back to NYC. I must say I originally booked so I wouldn't lose my Silver Status as a Hilton Honors Member, but you guys will see me come back again in December. Location: This hotel is fairly new, its right across from the beach, and there so... More

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Nessie M, Thank you so much for this amazing recommendation of our hotel on Tripadvisor! We are thrilled that our staff, rooms, gym, wifi, and breakfast exceeded your expectations and we look forward to welcoming you back this December. Thank you for your loyalty to our hotel and to the Hilton Worldwide chain of brands. Please write to us... More

Ottawa, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2014

Hampton Cartagena experience was better than any other Hilton hotel product in North America; excellent and professional staff in all departments. Location ideal as it is next to the beautiful beach and far enough from the tourism hustle / bustle of the Old City; cab fare of $3 and cabs wherever one looked.

Review collected in partnership with Hampton

Was this review helpful? Yes 4
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Roland A, We are very flattered that you have evaluated our hotel as " better than any other Hilton hotel product in North America." Every day our team strives to not only meet our guests' expectations but to SURPASS them. Thank you so much for choosing to stay in our hotel, and we hope to see you again very... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

The hotel exceeded our expectations. The rooms had everything you need for a perfect sleep, the shower was modern and piping hot. The breakfast was excellent too. The service was absolutely brilliant.Nothing was too much trouble for staff, they even let us check out late (2pm) free of charge. The hotel is only a short ride from main attractions so... More

Was this review helpful? Yes 2
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear lizauskova, My name is Jessica Testa & I am the General Manager of the Hampton by Hilton Cartagena. On behalf of my entire team, we would like to thank you for taking the time to evaluate our hotel on Tripadvisor. We are honored to have received a 5 star review from you and are thrilled that your stay here... More

Huntsville, Alabama
Top Contributor
168 reviews 168 reviews
56 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed October 11, 2014

Others seem to forget that this is not Conrad nor four seasons. It's a Hampton inn for God sake! Great service, clean rooms and bathrooms with good choice of complimentary breakfast. What more could you ask for. Richard was great with our check in. He speaks good English. The general manager is American and ask her for places to eat.... More

Was this review helpful? Yes 3
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear shefpat, Thank very much for writing such a detailed, excellent review of our hotel on Tripadvisor. We sincerely appreciate that you understand our concept as a focused service hotel. It was an absolute pleasure having the opportunity to meet & connect with you and your family. Please come back and visit us again soon! Sincerely, Jessica Testa General Manager... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 25, 2014 via mobile

What a gem we discovered in the Bocagrande area of Cartagena. We loved the Hampton so much that we stayed there for 18 days. The staff was excellent. Every staff member we encountered was very friendly and went out of their way to make sure we had an enjoyable stay. The location was superb and very safe. It was a... More

Was this review helpful? Yes 6
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear ksmangia, Thank you so much for sharing your feedback with us on Tripadvisor. It is very motivating for us to know that our breakfast, location, and guest service earned a 5 star recommendation from you! We loved being your home away from home during your trip to Colombia and sincerely hope you come back to visit us again soon!... More

Orlando, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2014

Very nice, modern hotel with great service. The rooms are nice and very clean. The staff had great customer service, which I expected since this is part of the Hilton chain. The breakfast buffet was very delicious (eggs, toast, sausage, yogurt, fresh fruit, etc.) The rooftop pool allows you to view Cartagena and all of the water around you...beautiful! Only... More

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Mzlottiedottie, Thank you so much for this excellent, 5 star comment on Tripadvisor! It is so exciting for us to know that we exceeded your expectations, and it was a pleasure to having you with us in our hotel. Please come back and visit us again soon! Sincerely, Jessica Testa General Manager Hampton by Hilton Cartagena More

Oslo, Norway
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 24, 2014

Beacause Hampton by Hilton is within the Hamton family, you expect a certain level of standards. The nicer surprise, to find out that facilities and service is a little bit higher than you expected. Front desk offers nice and efficient service from both spanish and english speaking staff. During our staying there was a very nice lady, also working as... More

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Sarah O, Thank you very much for taking the time to share such detailed feedback with us on Tripadvisor. We are very happy to read that overall you had an excellent experience with us, and that our staff made you feel right at home in Cartagena. Please accept our apologies for the experience with your room's cleanliness, it is... More

Bangalore, India
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 22, 2014

We wanted to stay for a night in the walled city but because of V Day, we did not find a place and eventually stayed in Hampton Inn. The hotel is a decent one, with lobby on the 16th floor. The rooms are fine but there is no fridge. The lady at reception did hang up on me when I... More

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear khalidraza9, Thank you for taking the time to share your feedback with the hotel. I am very sorry to read about the inconvenience with your phone call to the front desk; while I am sure it was a misunderstanding, I am doing follow up with my team to ensure this type of misunderstanding doesn't occur again. We hope that... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2014

I am a well seasoned, 48 year old single male business and pleasure traveller who has stayed at upper middle to highend hotels in 40+ countries around the World. I have never felt compelled to write a review but felt the staff at this hotel was so exceptional and above the norm in regard to customer service that they merited... More

Was this review helpful? Yes 5
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Dan M, Your excellent, 5 star review on Tripadvisor really means the world to our team. Thank you so much for taking the time to share your experience with us and we are beyond happy to know that you felt right at home with us, despite being in a country you've never visited before with a primary language that... More

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Additional Information about Hampton by Hilton Cartagena

Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
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