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Hampton by Hilton Cartagena

#35 of 125 Hotels in Cartagena
Certificate of Excellence
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Av. San Martin #8-13, Cartagena 130001, Colombia
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Hampton by Hilton Cartagena
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Hampton by Hilton Cartagena
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609 Reviews from our TripAdvisor Community

Traveler rating
    284
    248
    57
    17
    3
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106
225
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Vancouver, British Columbia, Canada
Top Contributor
73 reviews 73 reviews
38 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Decent hotel in this area flooded with high-rise hotels and tourist traps. The rooms are simple and functional, some have decent views but the surrounding towers block out most of the ocean view. The lobby and breakfast area are on the top floor, which is nice for the views but means an extra trip to the top floor any time... More 

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear FlyingDutchmanYVR, Thank you for taking the time to share your feedback with us on TripAdvisor. We are glad that you liked the concept of our focused service hotel and hope that you will continue preferring our Hampton by Hilton hotel chain for your travels throughout the world. We loved having you here! Sincerely, Jessica Testa General Manager Hampton by... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Hampton Hotel for 3 days and we had an excellent experience. Breakfast is included each morning with a great view of the city. The staff was wonderful, specifically Richard the door man. He always had great recommendations and was very helpful throughout our stay. The Hotel itself is just a few minutes ride $6000 COP ($3.00... More 

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear T_Ripper2514, Thank you very much for rating us with 5 stars on TripAdvisor! We are ecstatic to read that you had such a pleasant stay with us and that our Hamptonality was evident amongst our team members. The Hampton by Hilton brand hopes to be your home away from home wherever your travels may bring you. Be sure to... More 

San Salvador, El Salvador
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The hotel is conveniently located near shops and restaurants in Cartagena. The beach nearby is not a pleasant destination (loaded with street merchants) but you are about $15 away from nicer beaches in a Taxi ride (los morros) Breakfast is ok, beds and pillows are comfortable. The bad part: Couldn't sleep well because the AC was making a rattling noise... More 

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear rogerj88, Thank you for sharing your feedback with us on TripAdvisor. I am very sorry to read that a solution was not provided to you during your stay for the noise coming from the air conditioning in your room, as clearly this influenced your overall satisfaction in the hotel. I hope that you will consider returning to our hotel... More 

Bournemouth, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for only 3 nights but really enjoyed our time in Cartagena. The price was reasonable given the location; a minute walk from the beach and central to plenty of bars and restaurants. The "Old Town" was only a 10 minute taxi ride away but is definitely worth a visit. The staff were friendly even though... More 

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Christine_Palmer9, Thank you very much for the detailed review on TripAdvisor. We thoroughly appreciate you sharing your feedback with us and other travellers information about the hotel from a guest's perspective, and hope that your comments are helpful to others when selecting a hotel. Please remember that we strive to achieve 100% satisfaction and ask that our guests inform... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

The room is very clean, fresh with all the amenities. The service is flawless. The staff is friendly and polite. Teh bed is fantastic and the rooms are quite. Very well located, just 5 minutes away from old town. The breakfast it's ok, but could be better.

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Ivan David L, Thank you very much for reviewing us on TripAdvisor with 5 stars! Our team is very motivated by positive comments like your's, and we will continue working every day to obtain the 100% satisfaction of all of our guests. We hope that you will come back and visit us again soon in your home away from... More 

Lima, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent value for money, clean and well appointed room, comfortable bed, good bedside reading lamp, quiet aircon & shower, water pressure adequate, water hot all day. Good transport links, helpful staff. Breakfast adequate, good Internet connection, room had refrigerator & safe. Tip- check & shut off bedside alarm on arrival. Walk to further beach in evening. Learn & use the... More 

Review collected in partnership with Hampton

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear gl0bal_traveller_70, Thank you very much for reviewing us on TripAdvisor with 5 stars! We are flattered to be your first hotel rated "Excellent." It was a pleasure having you with us in the hotel this May and we hope that you had a safe trip back to Peru. Please come visit us again soon! Sincerely, Jessica Testa General Manager... More 

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

room is small, minibar has only one bottle of water. i have stayed in better Hampton. The view of the lobby is nice and the breakfast also. Different kind of fruits but why so many choices in cereal. Love the eggs with spinach.

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear getsie, Thank you for revieiwing our hotel on TripAdvisor. We appreciate your feedback and hope that you will consider our hotel chain Hampton by Hilton as your brand of choice when travelling around the world. I would like to clarify that in all guestrooms there is a mini refrigerator. Upon arrival we provide a courtesy bottle of water, but... More 

Ottawa, Canada
Top Contributor
80 reviews 80 reviews
80 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location is close to beach. Pool is small but has great rooftop location. Lobby is on the 17th floor which has nice views but annoying to access from ground floor. Breakfast was satisfactory with eggs and fruit. Rooms are typical Hampton Inn. Comfortable but basic with minimal toiletries.

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Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Warren L, Thank you for reviewing us on TripAdvisor. Your feedback is valuable to us and allows us to continue improving as a team. As a Hampton by Hilton hotel we strive to provide consistency amongst the Hampton brands throughout the world, along with excellent customer service, facilities, and value. We hope that you had a safe trip back... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This hotel was recommended from a friend but we were disappointed from the time we arrived - almost. The liftboy only was very friendly. Unfortunately the room wasn't ready on time and we had to wait 1/2 an hour - no excuse. The pool on the roof seemed to be promising but the nice seaview is hidden by a hudge... More 

Was this review helpful? Yes 1
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear Jonathan L, Thank you for taking the time to review us on TripAdvisor. We are sorry to read that the hotel did not provide the experience you had hoped for. As a Hampton, we strive to provide optimal comfort at a reasonable price with all of the modern commodities- hot complimentary breakfast, high speed wifi, exercise facilities, hot water... More 

Santiago, Chile
1 review
4 of 5 stars Reviewed 4 weeks ago

I had a very good experience in this hotel. It is well connected, the breakfast was delicious and the people was very friendly. My only negative experience had relation with the cleanliness of my bedroom. There was dust in the bedroom's floor, so I avoided to walk barefoot. It doesn't matter much to me but this is certainly a space... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Jessica T, General Manager at Hampton by Hilton Cartagena, responded to this review

Dear RodrigoSCL, Thank you very much for sharing your feedback with us on TripAdvisor. We loved having you here and are glad to read that overall you had a good experience in our hotel. We apologize for your experience with the cleanliness of your room and have certainly taken immediate action to improve! We hope that you will visit us... More 

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