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Hotel Casa San Agustin

Travelers' Choice award winner
Centro Calle de la Universidad No.36 - 44, Cartagena 1300, Colombia
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Hotel Casa San Agustin
Best prices for: 1 room 1 guest
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Ranked #3 of 124 Hotels in Cartagena
A recent review
5 of 5 stars Reviewed August 5, 2013
A G san francisco
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341 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Hotel Casa San Agustin
See the most recent reviews
san francisco
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2013

This hotel is amazing--every bit as magical and beautiful as Cartagena itself. It is extremely well-appointed, the staff is so friendly and so helpful (noticeably so), the location is ideal, and the little touches you will experience throughout your stay are the icing on the cake. Ditto on being picky, like the other reviewers. I will say that the photos... More 

Was this review helpful? Yes
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Guest Your words make us feel glad and proud of your experience at your house “Casa San Agustin”. We will keep working every single day to provide always a better staying for you and all your family member as well as friends. All our best! Gustavo Santoscoy General Manager More 

Rio de Janeiro, RJ
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 28, 2013

Like another reviewer whose review I have just read, I would describe myself as "picky". I travel often and widely and I can safely say that the Casa San Agustin is one of the finest, most incredibly well-run and gorgeous hotels I have ever stayed at, anywhere. Small, luxurious, impeccably decorated and making brilliant architectural use of colonial architectural elements,... More 

Was this review helpful? Yes
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear guest, We want to thank you for your kind feedback. It is a pleasure for us to make your experience remarkable. We look forward to make you feel like home at “Casa San Agustin” by providing our best service. Kind regards! Gustavo Santoscoy General Manager More 

San Diego, California
Top Contributor
56 reviews 56 reviews
51 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed July 25, 2013

LOCATION: Very conveniently located. Since Cartagena is very small so one can pretty much walk anywhere within the walled city. COMMON AREAS: It is one of the most gorgeous hotels I have been to. I am picky and have stayed at many nice places and this hotel does not disappointed. It has much historic charm and old patina to it,... More 

Was this review helpful? Yes 1
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear guest, Thanks for your time and for your visit at your house “Casa San Agustin” we feel happy to know that you enjoyed every moment and every touch of your staying with us. We appreciate your kind words and will work on your suggestions looking forward to provide a better service according to all our guest’s comments and advice... More 

San Antonio, Texas
Top Contributor
74 reviews 74 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 20, 2013

"Casa San Agustin" is a luxurious small hotel within the walled city of Cartagena, Colombia. Spanning three historic colonial mansions, this hotel perfectly combines old historic with modern Cartagena. The hotel staff is very welcoming and will truly make your visit unforgettable. Our room (Deluxe) was located in the third floor and had a private balcony with a wonderful view... More 

Was this review helpful? Yes 1
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Guest, Thanks for your kind words, we work to make our guest’s experience unforgettable and make you feel like home. Every word and comment from you is important for us and we appreciate them. This is your new house in Cartagena, please feel free to come back whenever you’d like. All the best! Gustavo Santoscoy General Manager More 

Dallas, Texas
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 19, 2013

My wife, 2 year old son and I stayed here for 4 days while in Cartagena. It was everything you can ask for, beautiful hotel, great staff and conveniently located in the old city. Across from the university, you can walk all around the old town without any problem. The staff was super friendly and helpful and took care of... More 

Was this review helpful? Yes 1
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Guest We really appreciate your comments and we also feel glad you have enjoyed your experience with your family here at your house “Casa San Agustin”. You will be more than welcome and you and your family are also part of our family from now on. Best regards! Gustavo Santoscoy General Manager More 

chicago
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

I have nothing negative to say about our experience here. The hotel is stunning and the rooms are incredible. We especially wanted to take the bed home with us. The rooms and bathrooms are a great size, very nice, and terrace is amazing. Loved every detail. Breakfast (even with room service to your terrace) is included! Even though this was... More 

Was this review helpful? Yes 1
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Mr Eakw Please receive warm greetings from Casa San Agustin. We are very pleased to read about your excellent experience in our hotel. it's very important for us to offer the best stay ever to our guests and to know that we are doing well it's so motivating. We all hope to have the pleasure to welcome you again... More 

Moose Factory, Canada
Top Contributor
51 reviews 51 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 16, 2013

This place is truly beautiful, the pictures really don't do it justice. The room is just perfect with a massive bathroom and a very comfy bed. If your looking for sun go to the sunroof, order drinks & food, enjoy your environment. The restaurant and bar is just amazing, we ended up trying every drink on the menu because there... More 

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Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Mr JamesJegen Thanks for your kind words which make us keep working hardly to exceed and provide a better service every day. We hope to welcome you again in our Hotel. Sincerely, Gustavo Santoscoy General Manager More 

Pennington, New Jersey, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 13, 2013

My wife and I have stayed several places on our trips to Cartagena -- Hotel Caribe which is comfortable and probably the most charming option in Bocagrande, and Hotel Tres Banderas which is a cool and friendly budget option in the old city. On this trip, we splurged for a three night stay at Hotel Casa San Augustin and were... More 

Was this review helpful? Yes 1
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Mr Maurice H Thank you very much for your kind comments. Casa San Agustin is committed to providing its customers an unforgettable stay and offer the best services ever. Looking forward to have you here soon. Kind regards, Gustavo Santoscoy General Manager More 

Miami Beach, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2013

I'm a spoiled 50 plus traveler who for whatever reason had never consulted with trip advisor basically believing that the reviews were staged...Wow was I wrong, everything folks said about this hotel was true. The room was spacious, well appointed and well designed. The staff was amazing; Nadia and Cindy were polite, informative, sweet and arranged many of our dinners... More 

Was this review helpful? Yes 2
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Mr Popogigi Thanks for choosing Casa San Agustin as the best option to stay in Cartagena. It is a pleasure to read your excellent comments and to know that we are doing our best to satisfy our Guests it's so motivating. We hope to welcome you next year. Sincerely, Gustavo SantosCoy General Manager More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013

What's not to love? The Gin Fizz cocktail on arrival, the huge rooms and amazing bathrooms? The pool and old archways? The little touches like complimentary water and fruit served out by the pool. Also an amazing location in the heart of the old city, and the entire staff were super helpful. Loved this place and would definitely stay there... More 

Was this review helpful? Yes
Gustavo_santoscoy01, General Manager at Hotel Casa San Agustin, responded to this review

Dear Mr MonkeySeeMonkeyDo2 Please receive warm greetings from Casa San Agustin. Thank you for your time and for your kind comments. We are happy to know that you enjoyed your stay in our hotel. We hope you can stay with us soon. Sincerely, Gustavo Santoscoy General Manager More 

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