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All 113 Cartagena hotels

Charleston Cartagena Hotel Santa Teresa

4.5 of 5 Hotel   |   31 - 23 Carrera 3 | Centro Plaza de Santa Teresa, Cartagena, Colombia
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Ranked #20 of 113 hotels in Cartagena
A recent review
5 of 5 stars Reviewed March 11, 2014
TrionaMacGiollaRi Galway, Ireland
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220 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This is my second, and last, stay at the beautiful Charleston Cartegena. Our room faced the open courtyard. But, the door was warped. So an insidious amount of loud, thumping music made its way into our room, usually starting around 1am. When I complained, I was told 'it is not our business which is providing the music.' Given the amount... More

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Galway, Ireland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 11, 2014

I stayed at the Santa Teresa Hotel with my husband for two nights at the final stage of a business trip to Colombia. Coming from chilly Ireland I loved the al fresco dining in La Terazza with its amazing rooftop pool and views over the nearby San Pedro Claver church and the amazing view of Cartagena Bay then to relax... More

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sao paulo
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 24, 2014

Good location, friendly staff. The rooms were big, fantastic breakfast! The pool is not that huge, but if you consider that it was built inside the historic center, it is great. When I arrived the main entrance was closed because of a wedding party, but it was not a big deal.

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New York City, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 18, 2014

I just got an email from the Charleston prompting me to review my stay at the hotel. Let me describe my experience this way: My wife and I had heard great things about the Sofitel Santa Clara Hotel in Cartagena, but when we decided to stay there for our three nights in town it turned out only two nights were... More

Was this review helpful? Yes 1
charlestonHotelGroup, Director Comercial at Charleston Cartagena Hotel Santa Teresa, responded to this review

Dear mr ______ Dear Guest, On behalf of Hoteles Charleston We are very sorry to hear about your experience while staying with us. We reviewed our records, and understand your complain, but we were in High ocupancy which made it imposible for us to provide you with another room. You stayed in the colonial side of the hotel an area... More

Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2014

The hotel is located inside the "walled city", the old part of Cartagena, Colombia, well located, beautiful rooms and its restaurant has a nice outdoor setting; but don't let this fool you, because the room prices are extremely high and watch out! they charged you even the supposedly complimentary water and the telephone calls you received (not just the ones... More

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Oakland, California
Contributor
14 reviews 14 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 11, 2014

My husband and I were attracted to this restaurant because of its beautiful outdoor setting. But the remarkable ambiance is all this place has to offer. The food was the worst I had during my entire trip to Colombia - literally. The service was also awful. Our waiter practically ignored us to stand at attention at another table where the... More

Was this review helpful? Yes 2
Oakland, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 30, 2014

Food at the outdoor restaurant was bland and overpriced. Tomato gazpacho tasted like a can of cold pizza sauce. Patacones were uninteresting and overly salted. Beef carpaccio was decent quality meat but parmesan flavoring unhelpful.

Was this review helpful? Yes 1
charlestonHotelGroup, Gerente at Charleston Cartagena Hotel Santa Teresa, responded to this review

Dear Guest, Thank you for choosing Hotel Charleston Santa Teresa and for writing your review. We are sorry to hear about your inconveniences in the restaurant, your opinions will be taken into account to improve our hotel services in order to offer a better stay for you and future guests. Best Regards, More

Overland Park, Kansas
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

This hotel is an enchantment, full of colors, vibrations and spectacular services. It is positioned in a great part of town and it is clearly a 5 star hotel. I recommend the place without reservations.

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charlestonHotelGroup, Director Comercial at Charleston Cartagena Hotel Santa Teresa, responded to this review

Dear Guest, Thank you for choosing Hotel Charleston Santa Teresa and for writing your review. We are very glad to hear you enjoyed your stay and found the service provided by our staff to be excellent. We hope to see you in our hotel again in the near future! Sincerely, Ana Maria Tello More

boston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 18, 2014

When planning our trip, we were deciding between the Sofitel and the Clarleston. (We had looked at many of the high end boutique hotels, but knew we wanted a good pool area (beaches in Cartagena proper are not that great and it's hot!) and the smaller hotels don't have much in the way of pools.) Because we would have had... More

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charlestonHotelGroup, Director Comercial at Charleston Cartagena Hotel Santa Teresa, responded to this review

Dear Guest, Thank you for choosing Hotel Charleston Santa Teresa and for writing your review. We are very glad to hear you enjoyed your stay and found the service provided by our staff to be excellent. We hope to see you in our hotel again in the near future! Best regards, Ana Maria Tello More

Chippewa Bay, New York
Top Contributor
114 reviews 114 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 14, 2014

we stopped into this hotel while in cartagena on a cruise at the advice from our daughter who had been here previously. great location at the edge of the old city. our visit was for one purpose, to try their coconut lemonade, which was out of this world good. worth a stop if you are in the old city.

Was this review helpful? Yes
charlestonHotelGroup, Director Comercial at Charleston Cartagena Hotel Santa Teresa, responded to this review

Dear visitor, Thank you for choosing Hotel Charleston Santa Teresa. We are very glad to hear you enjoyed our hotel, especially the coconut lemonade, we hope to see you in our hotel again in the near future. Best regards, Ana Maria Tello. More

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Additional Information about Charleston Cartagena Hotel Santa Teresa

Address: 31 - 23 Carrera 3 | Centro Plaza de Santa Teresa, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Cartagena
#10 Luxury Hotel in Cartagena
#18 Romantic Hotel in Cartagena
#28 Family Hotel in Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Charleston Cartagena Hotel Santa Teresa 4.5*
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Also Known As:
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena

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