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Hilton Cartagena

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Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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1 room 1 guest
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Hilton Cartagena
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1,030 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • Spanish first
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  • Mar-May only
    (252)
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There are newer reviews for Hilton Cartagena
See the most recent reviews
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A clean, well appointed,safe, courteous & outgoing staff. Almost all of the hotel staff is very friendly, outgoing and eager to assist you and accommodate your needs. The pool area is very guest friendly. Having multiple pools at different levels was a very nice feature. The only minor criticism would be a lack of availability of pool lounge chairs. The... More 

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Jose, We appreciate your kind comments. It is good to know that the hospitality of our team members and facilities met your expectations. Thank you very much for your feedback; it is really important to us. We hope to have the opportunity to welcome you if your plans bring you back to Cartagena de Indias. Sincerely, Vinod Agarwal... More 

Washington, D.C.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Overall this hotel is fine. However, if you need to do business here you won't be able to use your computer to even check email. Yes, it's that slow. Best to look elsewhere if connectivity is important to you.

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at our property. Your feedback is very important to us; we will take the required actions. We appreciate your visit to our beautiful city. Sincerely, Vinod Agarwal General Manager More 

Guatemala
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent two nights in this hotel and was fine. The only problem is that is a little far from the main attractions of Cartagena, so you need to drive or a take a taxi. The attention was fine and the food was good too.

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for choosing the Hilton Cartagena for your recent stay in our beautiful city. We appreciate your kind comments; it is good to know that you enjoyed the hospitality of our team members and menu. If your plans bring you back to Cartagena de Indias, we would like to have the opportunity to welcome you back. Sincerely, Vinod... More 

Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is in a great location. The beach is not that great, specially with the vendors who constantly are trying to sell things . The pool area is great. We had the best time visiting the old city. People in Colombia are nice and friendly and happy. Would love to go back again :)

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at the Hilton Cartagena. We are happy to know that our pool complex and strategic location met your expectations. We would be delighted to welcome you back during your future visits to Cartagena de Indias. Sincerely, Vinod Agarwal General Manager More 

Singapore, Singapore
Level Contributor
83 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This hotel should be stripped off the Hilton name. Its old and very run down . The beach area is probably better than at other hotels but all beaches are very bad in Cartagena . Only go to Cartagena to visit the very nice old town - the rest is more or less rubbish. The hotel has 70's feeling and... More 

Was this review helpful? Yes 2
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to write a review about your recent stay at our property and your experience in our city. Your feedback is important to us, we appreciate it. Thanks visiting Cartagena de Indias. Sincerely, Vinod Agarwal General Manager More 

New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed July 21, 2015

We stayed here for two nights over the weekend. The hotel is wonderful and in a nice location. The grounds are very well kept and include an amazing private beach. The staff are kind, respectable, and very well-spoken. Would absolutely stay again.

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Brandon, Thanks for choosing the Hilton Cartagena for your recent stay in our sunny city. We are happy to know that our strategic location and facilities as well as the hospitality of our team members met your expectations. We hope to have the opportunity to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More 

Denver, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

This hotel gets better and better each year. We stayed here for our vacation and we were pampered. Staff was great! Food was excellent! The swimming pools are wonderful. Everything is near by so it's perfectly located. The views are great from any side of the building. We'll come back for sure!

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, We are very proud to receive your kind review. I will personally share it with all our team members; they will be delighted to know that you enjoyed their hospitality. Thanks for highlighting our menu, pool complex and strategic location; we look forward to welcome you back during your next visit to Cartagena de Indias Sincerely, Vinod Agarwal... More 

Viera, Florida
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed July 14, 2015

Just completed a stay at the Hilton in Cartagena. Great hotel in a nice area of the city. The staff were exceptional. Always friendly and welcoming. The executive suite room and hospitality suite were wonderful. Thanks to everyone for being so accommodating even though we spoke very little Spanish. As diamond members, this is one of the reasons we come... More 

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, It is a pleasure to receive your kind review. Thanks for choosing the Hilton Cartagena for your recent stay; we are happy to know that you enjoyed the hospitality of our team members, facilities and guest rooms. As a Hilton HHonors Diamond Member, your feedback is very important to us and we really appreciate. We hope to have... More 

Katy, Texas
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 13, 2015

This was a really nice hotel in Bocagrande/El Laguito area in Cartagena, and a very short and inexpensive cab ride to the old city. We enjoyed the different pools specially the one for the kiddos and the water slides. The rooms were very clean and comfortable with great ocean views. The staff was extremely helpful and accommodating. The only down... More 

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Sandra, We sincerely appreciate your kind comments. It is good to know that our strategic location, pool complex and guest rooms met your expectations as well as the hospitality of our team members. The internet service is now complimentary for all the Hilton HHonors members and we are pleased to inform you that all our guests can join... More 

bogota
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 12, 2015

This is an excellent hotel for all kinds of travelers. Couples families and business men. The breakfast is huge and delicious. The pool area and beach is fabulous. The staff is very nice and warm. The executive lounge is very nice and the amenities too. The hotel has access ti the beach right next to the pool area also has... More 

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Luis, Thanks for taking the time to write a review about your experience at the Hilton Cartagena and recommending our property of all kind of travelers. We are happy to know that the warm of our team members, facilities, pool complex and breakfast buffet met your expectations. We look forward to welcome you back during all your visits... More 

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