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All 118 Cartagena hotels

Hilton Cartagena

4.5 of 5 Hotel   |   Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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$149 (USD)
Hilton Cartagena
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Ranked #48 of 118 Hotels in Cartagena
A recent review
3 of 5 stars reviewed 2 days ago
tozepinto lisbon
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718 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lisbon
Top Contributor
65 reviews 65 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is well located in Bocagrande, has direct access to the beach with a simple swimming pool. Large rooms, basic decoration. Even being HHonors member (silver) I had to pay $2.5 for having wifi in the room which is absolutely ridiculous.

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Bastad, Sweden
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel close to the beach, great pool area. Hotel restaurant was a pleasent suprise with really great food and service. Staff was really helpful when asking for restaurants in the area and getting you there.

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Bethesda, Maryland
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As every large hotel, this one has not much character. However reception is fantastic. The attendants at the reception desk make you feel welcome. They are knowleadgeable and corteous. I was lodged in a newly refurbished room with nice bathroom, ceiling shower, flat screen, balcony and sea views. TV reception is almost non-exstent. Everything else works.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I enjoy traveling throughout South America and Colombia. I really loved this hotel. I stayed on the 4th floor. There are some small shops here but it is a nice area. The breakfast and waitstaff are absolutely amazing. I really enjoyed my time here.

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Miami
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has recently been renovated and gives a great impression. Stay away from the rooms overlooking the ocean as nightly and noisy events will deterr you from a good sleep. There are better locations in town but something attracts this hotel as recent Secret Service visitors can tell us.

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Can't think good of a hotel that still charges wifi to the guests. It should be free as it is in many other "5 stars" hotels like Hyatt. Secondly, lunch buffet is outrageously expensive, close to 45 dollars for a very dry and tasteless BBQ, 50 dollars for a couple of cocktails in the pool, and so. Not much of... More

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Kalamazoo, MI
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 19, 2014

I think the only issue I have with this hotel is that I didn't recognize my Hilton HHonors status that's a big deal to me that's the whole point of staying at a Hilton property and it didn't really seem to matter to them at all. other than that I don't really have anything negative to say are suite was... More

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Donnie, We truly appreciate your recommendation! Thanks for your feedback in which you highlight our facilities and strategic location. Our Front Office Director will contact you to update your HHonnors status with your recent stay in our property. We look forward to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More

North Carolina, United States
1 review
3 of 5 stars Reviewed October 16, 2014

The hotel was overall good, but check your bill. There were numerous extra charges that were added. They were removed when I complained, but they will add stuff on to your bill to collect more money. It is on the beach, but beware vendors will not stop bothering you. You are better off sitting by the poll if you want... More

Review collected in partnership with Hilton Hotels & Resorts

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Benjamin, We sincerely apologize for the inconvenience that you experienced during you stay in our property. Your feedback is truly valuable to us and necessary actions will be taken. Thanks for visiting Cartagena de Indias. Sincerely, Vinod Agarwal General Manager More

1 review
3 of 5 stars Reviewed October 13, 2014

It seems like there isn't sufficient communication between staff members. I ordered food through toom service only to find out (after an hour of waiting) that what I ordered was no longer available. No one even called to notify. After this nobody apologized for the mishap even though it meant staying up late for food that never arrived. A colleague... More

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Jonny, We sincerely apologize for the inconveniences that you experienced during your stay and we can assure that we already took the necessary actions. We really appreciate your feedback. Thanks for visiting Cartagena de Indias. Sincerely, Vinod Agarwal General Manager More

Miami, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2014

My husband and I stayed at the Hilton for 5 nights and it was very nice. The pool area is great but the beach is a little dirty. The bar at the beach is attended by a man with a dirty Hilton t-shirt and not much is offered. The bar inside is a little outdated and the drink costs are... More

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest We are very sorry that your experience at our property was not up to our usual high standards and we apologize for all the inconvenience you mentioned. We appreciate your comments, which are very valuable to us and will consider all of them. Thanks for visiting our lovely city. Sincerely, Vinod Agarwal General Manager More

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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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