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All 119 Cartagena hotels

Hilton Cartagena

4.5 of 5 Hotel   |   Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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Ranked #42 of 119 Hotels in Cartagena
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
joesob nyc
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792 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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nyc
Top Contributor
62 reviews 62 reviews
50 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

well, we did splurge and get one of the suites...and it was well worth it to have our own bedroom, living room and enormous private terrace. the public areas of the hotel are a bit dated; however, the room that we had was wonderful and modern and comfortable. all of the staff were super friendly and courteous. the executive lounge,... More 

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Medellin, Colombia
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a little old. Needs some maintenance. During our stay, they had people working on the walls or window, and workers were just outside the window. We had no warning. The service is excellent, very nice staff. Always helpful.

Was this review helpful? Yes 1
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

courteous personnel, nice atmosphere, great hotel to visit... service excellent 100% satisfy. I will recommended the activity offered it was great for a nightlife recreation. on behalf the decor love it .

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just got back and I had to write and say what a really wonderful staff they have at this hotel. I want to thank all of the wonderful people we met who work here who made our stay so delightful! Hilton definitely has hired an amazing staff here! The front desk staff made us feel like so special and... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Michele, We are glad to receive this very kind review, thank you! I will personally share your comments with all our team members; they will be happy to know that their hospitality and kindness made you feel special. Please consider the Hilton Cartagena your home in our sunny city. We look forward to welcoming you back in the... More 

Dallas, Texas
Top Contributor
51 reviews 51 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent out vacation at the Hilton Cartagena. It is located in Boca Grande--"New Cartagena." The hotel is modern, clean, well-maintained with spacious rooms and great service. It is the last hotel on the point in Boca Grande, and fronts a beach that is almost like a private beach because of the hotel's location. The pool area is large, expansive,... More 

Was this review helpful? Yes 2
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to write a review about your recent experience at the Hilton Cartagena. It is good to know that our facilities and the kindness of our team members met your expectations. Your feedback is important to us, we really appreciate it. We hope to have the opportunity to welcoming you back in the near... More 

Atlanta, Georgia
Contributor
16 reviews 16 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

For an international luxury hotel beach resort this Hilton is disappointing. Dated lobby. The pool area needs renovation and feels squeezed in between the tennis courts and the shabby beach. The staff though by no means rude, are slow (typical of the region) and not clued-in, and are unable to understand basic questions even in Spanish, such as "what happens... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards. We want you to know that the comments we receive from our guests are taken very seriously and your feedback will help us to improve.... More 

Hamilton Ontario
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here while attending a wedding in the area. Dec 11-13, 2014. It's well kept, and I felt very safe. Staff was wonderful and helpful even if you cannot speak Spanish. Check in was easy and front desk spoke English. Pools were beautiful. We didn't venture to the beach which didn't look the greatest anyway. We paid for daily internet,... More 

Was this review helpful? Yes 3
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at the Hilton Cartagena. We are glad to know that our facilities and the kindness of our team members allowed you to have a good experience in our beautiful city. Your feedback is valuable to us, thank you! We would be pleased to receive you during your next visit... More 

WAYNESBORO, United States
1 review
4 of 5 stars Reviewed December 19, 2014

Great place and location just needs more ventilation due to steaming up in room and better towel service a room of 4 came with 1 wash cloth 2 hand towels 3 bath towels does not match up, you will think they know four people arriving should be a hand towel, bath towels , wash clothes, the beach was well maintain... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Kerry, Thanks for taking the time to write a review about your recent stay at our hotel and highlighting the warmth of our team members. Your feedback is very valuable to us; we will take the required actions. We hope to have another opportunity to serve you at the Hilton Cartagena. Sincerely, Vinod Agarwal General Manager More 

Veracruz, Mexico
2 reviews
5 of 5 stars Reviewed December 15, 2014

I was recently in Hilton Cartagena and it's the best choice because of the great service, excellent rooms and facilities and people's kindness. I strongly recommend this hotel to everyone looking ofr comfort at the best price.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Carlos, Thanks for choosing the Hilton Cartagena for your recent stay in our lovely city and give us a perfect rate on TRIPADVISOR. I will personally share your comments with all our team members, who enjoy offering excellent experiences to our guests. We look forward to welcoming you back during your next visits to Cartagena de Indias. Sincerely,... More 

Zurich, Switzerland
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 14, 2014

We stayed several nights at this property, which is in Laguito (outside of the old town); we enjoyed staying there as it was a good place for travel to/from the hotel (especially for business outside the city). The room was nice, so was the view of the sea. We especially liked the pool area - in fact there are several... More 

Was this review helpful? Yes 1
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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hotel Style:
#8 On the Beach Hotel in Cartagena
#9 Family Hotel in Cartagena
#11 Business Hotel in Cartagena
#13 Spa Hotel in Cartagena
#21 Luxury Hotel in Cartagena
#32 Romantic Hotel in Cartagena

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