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Hilton Cartagena

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Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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Hilton Cartagena
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957 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and I have the most wonderful vacation here at hotel Cartagena. The sundeck with our room was just what my wife wanted. The food & service were great. The pools were nice and clean. We will be back next year.

Review collected in partnership with Hilton Hotels & Resorts

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London, United Kingdom
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Hilton Cartagena as part of a large business conference group and the hotel coped well with the large numbers. Reception was efficient, staff were friendly, elevators were speedy and everything ran smoothly. If you want to stay outside the old town of Cartagena, in a resort hotel, nicely located, with good pools, access to the beach... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest We really appreciate your comments highlighting the efficiency and hospitality of our team members as well as our facilities. Thank you very much for recommending us! Should your plans bring you back to our sunny city, we would be delighted to welcome you back. Cordially, Vinod Agarwal General Manager More 

Medellin, Colombia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice and quiet rooms. 3 big swimming pools, shopping stores, very nice dinner buffet ( on selected days only) and for some of you who have kids. They have a very nice kids and teenager too with many video games, table tennis, pool table and more. The price of this hotel fluctuate wildly. From $129 to $400. Choose a... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to write a review about your recent stay at the Hilton Cartagena and highlighting our pool complex, menu buffet and game room. Your comments are very important to us, thank you. We hope to have another opportunity to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More 

Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Average Hilton accommodation. Rooms are fresh and modern with nice sliding door to create sense of balcony. Large room with all facilities expected. Public areas a little dated in places. Large pools with plenty of space and loungers but a little untidy in spots. Staff at reception excellent - helpful polite and efficient. Overall a good choice as expected.

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at the Hilton Cartagena. It is good to know that our guest rooms and the hospitality of our team members met your expectations. Your feedback is very valuable to us, we appreciate it. We hope to have another opportunity to welcome you back if you return to our sunny... More 

Level Contributor
8 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a great stay at the Hilton Cartagena. Staff was very good, we enjoyed the breakfast each morning. The rooms were nice the only complaint was the bed was a little stiff for our liking. Great location only a short can drive to the old city. The pools were great and the room service was on point. Would definitely... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, We sincerely appreciate your kind comments. Thanks for choosing the Hilton Cartagena for your recent stay in our sunny city. Your feedback is very important to us, thank you! Should your plans bring you back to Cartagena de Indias, we would like to welcome you back. Cordially, Vinod Agarwal General Manager More 

Bogota, Colombia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015

This hotel has everything for a family vacation. Located in a place near everything. Amazing customer service. 3 pools for all the family tastes. A yummy breakfast with typical food The rooms are spacious and very clean. I've been many times and I'm always happy to come back

Was this review helpful? Yes 3
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr Frank, Thank you very much for your loyalty with the Hilton Cartagena; we really appreciate it as well as your kind comments and five starts rating on TRIPADVISOR. Thanks for highlighting the hospitality of our team members, strategic location and facilities. We would be pleased to welcome you and your family back during your next visits to Cartagena... More 

Miami, United States
1 review
5 of 5 stars Reviewed May 25, 2015

The hotel management and staff always deliver outstanding service. Stay after stay they always treat you with professionalism, kindness and cater to your every need. Thank you for once again making my vacation a pleasant and relaxed one.

Review collected in partnership with Hilton Hotels & Resorts

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Maria, Thanks for choosing the Hilton Cartagena for your recent stay in our sunny city! It is a pleasure for us to receive your kind comments and perfect rating on TRIPADVISOR. I will personally share your comments with all our team members; they will be happy to know that their hospitality allowed you to have an excellent experience.... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 23, 2015

I was a lite disappointed with this property. Before I go on to tell you why, let me praise the employees at the reception, restaurant and executive lounge. They were excellent and courteous. Always willing to provide good service. Definitely the gem of the hotel. When you first drive up, it definitely projects a presence. The reception is very nice.... More 

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to write a review about your recent stay at our property. We appreciate your kind comments about our team members. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for the inconvenience you experienced. Your feedback is really important to us; it helps... More 

Amsterdam, The Netherlands
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 20, 2015

In my recent business trip to Cartagena, I stayed at this hotel and had a very comfortable experience. The hotel is conveniently located in The Laguito neighborhood, just 10 mins away from the old town. Rooms are very spacious and comfortable, the bed was awesome. Hotel facilities are pretty good, it has multiple swimming pools and a very cool pool... More 

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Camilo, We sincerely appreciate your kind comments and five stars rating on TRIPADVISOR! Thanks for highlighting the comfort of our guest rooms, facilities and the warmth of our team members. Also, thanks for recommending our property for business or pleasure; we hope to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More 

florida
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 17, 2015

Hilton is a nice hotel situated in el Laguito, about 20 minutes taxi ride from the Airport. It is located in the newer part of Cartagena. The taxi ride cost about 20,000 Pesos Colombianos or $9.US dollars. The property is clean, staff is friendly, we had executive lounge amenities included, the lounge only has soft drinks, beer and house wine... More 

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at our property. We are happy to know that you enjoyed our executive lounge service and the hospitality of our team members. Should your travels bring you back to our sunny city, we would be delighted to welcoming you back. Cordially, Vinod Agarwal General Manager More 

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