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All 117 Cartagena hotels

Hilton Cartagena

4.5 of 5 Hotel   |   Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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Hilton Cartagena
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Ranked #46 of 117 Hotels in Cartagena
A recent review
4 of 5 stars reviewed 5 days ago
Donnie3217 Kalamazoo, MI
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700 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kalamazoo, MI
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I think the only issue I have with this hotel is that I didn't recognize my Hilton HHonors status that's a big deal to me that's the whole point of staying at a Hilton property and it didn't really seem to matter to them at all. other than that I don't really have anything negative to say are suite was... More

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North Carolina, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was overall good, but check your bill. There were numerous extra charges that were added. They were removed when I complained, but they will add stuff on to your bill to collect more money. It is on the beach, but beware vendors will not stop bothering you. You are better off sitting by the poll if you want... More

Review collected in partnership with Hilton Hotels & Resorts

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1 review
3 of 5 stars Reviewed 1 week ago

It seems like there isn't sufficient communication between staff members. I ordered food through toom service only to find out (after an hour of waiting) that what I ordered was no longer available. No one even called to notify. After this nobody apologized for the mishap even though it meant staying up late for food that never arrived. A colleague... More

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Miami, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Hilton for 5 nights and it was very nice. The pool area is great but the beach is a little dirty. The bar at the beach is attended by a man with a dirty Hilton t-shirt and not much is offered. The bar inside is a little outdated and the drink costs are... More

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Guisborough, United Kingdom
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for a week on business. As a Diamond member I was disappointed to find myself in a standard room at first and then had to ask to be upgraded to a fabulous room with a balcony but after 2 nights was told I had to move rooms as this was prebooked a long time ago and all... More

Was this review helpful? Yes 2
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at our property. We’re very sorry that your experience at our hotel wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very... More

Sao Paulo, SP
Top Contributor
121 reviews 121 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It is a very good hotel, following the standard of Hotel chain. There is direct access to the beach, but unfortunately it is ugly, as others in Cartagena. For white sand, beautiful beaches, it is needed to rent a boat or tour and go to some islands near the city. The internet access as other Hilton hotels are paid and... More

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest We appreciate your kind comments. It is very pleasant to know that you enjoyed our facilities and the comfort of our guest rooms as well as the hospitality of our team members. Thanks for your feedback, it is really appreciated. Should your travels bring you back to our sunny city, we would be delighted to welcoming you back.... More

Lone Tree, CO
Top Contributor
56 reviews 56 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed September 16, 2014

My recent stay in this property points to a well-ran hotel. Comfortable accommodations, very helpful front office, bell and executive lounge crews , good internet access … everything worked. However, this hotel seem stuck in the late 80s and early 90s vibe. It does not give an upscale feel. For starters, corridors have a musky smell of a humid and... More

Was this review helpful? Yes 3
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest We appreciate your comments on your recent stay at our hotel. Thanks for highlighting the hospitality of our team members and comfortable accommodations. Your feedback is really valuable to us. Thank you for visiting our lovely city. Sincerely, Vinod Agarwal General Manager More

Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 16, 2014

Excellent stay again. Very clean, excellent amenities (pool, restaurant, exercise). In short, everything you need. Location is very nice at the end of the Bocagrande peninsula. It makes for a semi-private beach. The historical center is a 10 minute taxi ride in traffic.

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Steve Thanks for choosing the Hilton Cartagena again! We are happy to know that our amenities and strategic location met your expectations. Please let us know about your next visit to our sunny city, we would be delighted to welcoming you back. Sincerely, Vinod Agarwal General Manager More

Belo Horizonte, Minas Gerais, Brazil
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 14, 2014

Hilton Cartagena is a good hotel is a good hotel. It offers good services in recepçãao, guidance to the tourist, leisure and cleaning, especially in pools. moreover has great location and has good costbeneficio. I recommend.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Marilia Thanks for your recommendation and for giving us a 5 stars rating on TRIPADVISOR! We are happy to know that the hospitality of our team members, pool complex and strategic location met your expectations. Please let us know about your next visit to Cartagena de Indias, we hope to welcome you back. Sincerely, Vinod Agarwal General Manager More

north america
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed September 12, 2014

I've stayed here for 20 years, but will never return. There are two new hotels opening soon: the Intercontinental in December 2014, and the Hyatt in 2015. I will choose those or others. On my my recent visit, I arrived after a two day trip from Canada, and was told that I could not have the room I reserved until... More

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very... More

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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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