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Hilton Cartagena

4.5 of 5
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Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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15% off room rate
Hilton Cartagena
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Ranked #43 of 124 Hotels in Cartagena
A recent review
3 of 5 stars reviewed 2 days ago
JmojicMD
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923 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was a lite disappointed with this property. Before I go on to tell you why, let me praise the employees at the reception, restaurant and executive lounge. They were excellent and courteous. Always willing to provide good service. Definitely the gem of the hotel. When you first drive up, it definitely projects a presence. The reception is very nice.... More 

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Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

In my recent business trip to Cartagena, I stayed at this hotel and had a very comfortable experience. The hotel is conveniently located in The Laguito neighborhood, just 10 mins away from the old town. Rooms are very spacious and comfortable, the bed was awesome. Hotel facilities are pretty good, it has multiple swimming pools and a very cool pool... More 

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florida
Top Contributor
56 reviews 56 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Hilton is a nice hotel situated in el Laguito, about 20 minutes taxi ride from the Airport. It is located in the newer part of Cartagena. The taxi ride cost about 20,000 Pesos Colombianos or $9.US dollars. The property is clean, staff is friendly, we had executive lounge amenities included, the lounge only has soft drinks, beer and house wine... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I will go back there with my family once again. It was one of the best experiences we have had in our travels. The area is safe and the beach is right there. The pool is amazing and I loved taking pictures there too. The restaurants nearby are excellent. The people at the hotel were always friendly and wiling to... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Adriana, Thanks for choosing the Hilton Cartagena for your recent stay in our beautiful city and rating us with five stars on TRIPADVISOR. We are very happy to know that our pool complex, strategic location and hospitably of our team members met your expectations. We look forward to welcome you back during your future visits to Cartagena de... More 

Nassau, Bahamas
1 review
5 of 5 stars Reviewed 1 week ago

Excellent experience; entire team made me feel welcome. From the personalized welcome by Elizabeth to the hospitality of Omar and Francisco. The service provided by your food and beverage team is also commendable. I must highlight one of your servers during breakfast, I think his name was Luis; he was excellent! The food quality and variety was also notable. GREAT... More 

Review collected in partnership with Hilton Hotels & Resorts

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Jermaine, We are very proud to receive your kind comments and perfect rating on TRIPADVISOR. It is pleasant to know that our food quality and the hospitality of our team members allowed you to enjoy an excellent experience. We would be delighted to welcome you back if your travels bring you back to our lovely city. Sincerely, Vinod... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

If you are afraid of the sea, you'll find a nice pool here, or can play tennis or table tennis. It's not really my type of hotel but I was there because of some friends. What I found annoying is that the wifi costs extra, although this is unfortunately quite standard in many bigger hotels.

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, We appreciate your kind review and feedback, thank you! It is good to know that you enjoyed our pool complex, tennis courts and table tennis. We hope you will consider staying with us again if you return to our beautiful city. Cordially, Vinod Agarwal General Manager More 

Vancouver, Canada
Top Contributor
217 reviews 217 reviews
178 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed a couple of nights at the Hilton. Our room and bathroom were large and comfortable. We had a big king size comfortable bed and office area in our room. We booked a city view executive room so we had access to the concierge level and lounge. The pool area was large but we found there were not a... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at the Hilton Cartagena and highlight the comfort of our guest rooms and the hospitality of our team members. Your feedback is very important to us, we appreciate it. We hope to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More 

Dallas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were average Hilton rooms. The bathrooms were updated with a great rainfall shower. No problems with drinking water. We ate at the hotel restaurant, which was okay. But room service was terrific!

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to share your experience at the Hilton Cartagena. We appreciate your feedback; it helps us to offer to our guest the best experiences. Thanks for visiting our beautiful city. Sincerely, Vinod Agarwal General Manager More 

Woodside
Top Contributor
65 reviews 65 reviews
39 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent resort hotel with all the amenities imaginable. My corner room had views two walls of windows and had a patio larger than my room! Some may not like it, but it's at the top of Boca Grande. A nice walk to town, and far away from the crowds of tourists. Rooms either face the ocean or the beautiful skyline.... More 

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Bernardo It is very good to receive your nice review and five stars rating on TRIPADVISOR. We are happy to know that you enjoyed our Alcove room and strategic location. Thanks for visiting our sunny city, we hope to welcome you back in the near future. Sincerely, Vinod Agarwal General Manager More 

Dayton, Ohio
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here after a meeting. My jaw dropped when I entered the room and saw the contemporary furniture and the views of the ocean and city skyline. The staff is extremely friendly yet very professional. It has several restaurants and the food is amazing. I looked forward to breakfast every morning to try their local food, arenas con huevo, carimañolas,... More 

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Guest, Thanks for taking the time to write a review about your recent stay at our property and rating us with five stars on TRIPADVISOR. Thanks for highlighting the variety of our breakfast buffet and team member´s hospitality. We would be delighted to receive you during your next visit to Cartagena de Indias. Cordially, Vinod Agarwal General Manager More 

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