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All 116 Cartagena hotels

Hilton Cartagena

4.5 of 5 Hotel   |   Avenida Almirante Brion | El Laguito, Cartagena, Colombia
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Ranked #42 of 116 hotels in Cartagena
A recent review
3 of 5 stars reviewed yesterday
Kenneth C Long Beach, United States
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622 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Long Beach, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The staff is not aware of reservations made online and I was double charged twice. Even though I wrote them a letter and called, they were not able/ willing to help me. There were two pools and one of them was completely out of service during my four day stay. The light fixtures on the non-working pool had the lights/wires... More

Review collected in partnership with Hilton Hotels & Resorts

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Senior Contributor
24 reviews 24 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a hilton honors member and was toying around with staying at the Hilton or the Hampton. I did both to try them out and I wish I had only gone to the Hampton. The Hilton is a pretty hotel located on a nice beach at the end of the bustling city. The executive lounge was well stocked and... More

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New York
1 review
2 of 5 stars Reviewed 3 weeks ago

During my stay in that hotel, we cant not sleep because during the night they put loud music. I called front desk, but they dont care about it. Breakfast restaurant was understaffed. Next time I will choose a hotel located in the Old city.

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West Palm Beach, Florida
Top Contributor
50 reviews 50 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Last hotel in the strip in the Lagito part of town; very quiet area. It is just a short cab ride away from all the action or you can take a 15 minute walk. There are lots or stores walking distance away from the hotel; the corner store sale beers and has tables you can seat down and people watch... More

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Rumberto, Thanks for taking the time to share your experience at our property. It is very good to know that you enjoyed the hospitality of our team members, pool complex and the comfort of our guest rooms. We appreciate your feedback, thank you! We hope to have the opportunity to welcoming you back in the near future. Cordially,... More

Bayville, United States
1 review
4 of 5 stars Reviewed July 15, 2014

My family had our annual family vacation this year in Cartagena Colombia, we did plenty of site seeing and unwinding, it was awesome. We stayed at the Hilton Cartagen, a very nice Hotel with 3 swimming pools and hot tubs, tennis courts and plenty to do while you are on the property. I would definately recommend staying there. Very nice... More

Review collected in partnership with Hilton Hotels & Resorts

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Michael, Thank you so much for choosing the Hilton Cartagena for your annual family vacation! We are happy to know you enjoyed our hotel facilities, specially our pool complex, jacuzzis and tennis courts. Should your travels bring you back to Cartagena de Indias, we would be delighted to welcoming you back. Sincerely, Vinod Agarwal General Manager More

Bogota, Colombia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 10, 2014

It's very nice hotel to go with family and kids, but considering it is a Hilton it should have some maintenance and renovation in some areas that seem outdated. Also food service around the pool is only available after 11 when breakfast is over.

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. Lopez Thanks for choosing our property for your recent stay with your family. Your feedback is very important to us. Thank you! Thanks for visiting Cartagena de Indias, we look forward to welcoming you back in the near future. Best Regards, Vinod Agarwal General Manager More

Houston, Texas
Top Contributor
156 reviews 156 reviews
69 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 10, 2014

Rooms are usual Hilton standard, but a little worn due to high use (could use a refresh.) Reception is being redone & is in a temporary location. Surprisingly good food – try the pizza as they have a real outdoor pizza oven on the terrace by the pool. Attentive staff (though very little English spoken – I spoke Spanish). Guests... More

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Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mrs. Lucy Thanks a lot for your review and recommendation, we sincerely appreciate it! It is very pleasant to know you enjoyed our pizzas, pool complex and team members hospitality. We kindly inform you that we have finished our Front Desk renovation. Should your travels bring you back to Cartagena de Indias for business or leisure, we would be... More

Hayden
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 4, 2014

Sure the Hilton is great because it's a Hilton. Not exactly, we booked for two adjoining rooms nearly four months before the trip, however once we got there it turns out they gave the rooms to another family who came in early than we did. When we asked what could we do to be compensated for their mistake they promised... More

Was this review helpful? Yes 1
Vinod A, General Manager at Hilton Cartagena, responded to this review

Dear Mr. James. We appreciate your feedback and sincerely apologize for the inconveniences that you experienced during your stay. Your comments are very important to us and we will take the appropriate actions to better serve our guests. Sincerely, Vinod Agarwal General Manager More

Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2014

This is a great property; excellent location in the Bocagrande district of Cartagena and about a 10-minute taxi ride to the walled old city. On the beach with the best amenities... pools, spa, family-friendly--all you'd want. Food is pretty good onsite. Because its a bit dated (though they are completely refurbishing the reception area and lobby right now (July 2014),... More

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Philadelphia, Pennsylvania
Top Contributor
65 reviews 65 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 30, 2014

As long as you don't mind paying cheap cab fares, this is a nice place to stay outside the Old City. The breakfast buffet is great, the business center is convenient, and the rooms are comfortable. The only thing to note is that the pool is popular, especially with families. If you are looking for a quiet, romantic hotel with... More

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Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Cartagena 4.5*
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Cartagena #10 Business Hotel in Cartagena #10 On the Beach Hotel in Cartagena #13 Spa Hotel in Cartagena #20 Luxury Hotel in Cartagena #34 Romantic Hotel in Cartagena
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Number of rooms
341

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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