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Sofitel Legend Santa Clara

Travelers' Choice award winner
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Calle Del Torno 39-29 | Barrio San Diego, Cartagena, Colombia
Best prices for: 1 room 1 guest
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Sofitel Legend Santa Clara
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Sofitel Legend Santa Clara
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1,048 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Terrace, Canada
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel Santa Clara or Sofitel legend Santa Clara hotel is located in the old walled city of cartegena , in the area of old Centro or San Diego district, which borders the 11 kilometre wall bordering the Caribbean Sea. This is the oldest district of the walled city which was fortified first from open sea attacks by pirates and... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were just there with our children and had a wonderful time. They loved the breakfast buffet and hanging out by the pool. The lifeguards (Rafael and Saith) are wonderful guys who threw the ball around with them and taught them a little Spanish. Leslie at the concierge was extremely helpful as well. Would happily return.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear HuguenotNY, We are delighted to read that you and your family had a wonderful time in the Sofitel Santa Clara. Thank you for choosing us and for taking the time to share your satisfaction with us. I will extend your comments to our staff, especially with Rafael, Saith and Leslie. They will be very happy to know they helped... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at the Santa Clara recently and it is a lovely hotel. But I was so disappointed with the staff starting when we checked in. No one smiled or acted friendly except the bell boy. I felt as if I was bothering them when I asked a question. The concierge printed some information for me on recycled paper which is... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Margaret B, Thank you very much for taking the time to share your impressions after your stay with us. We appreciate your constructive review. We regret to hear that your experience did not meet your expectations. It is not common for us to receive negative comments about the warmth and service of our ambassadors who often are known for... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This is a gorgeous hotel with an amazing staff. We spent a total of five nights at the hotel and from the moment we arrived we were treated wonderfully. Our room was located on the 5th floor with a view of the pool and the Caribbean Sea. The area of the hotel we enjoyed the most was the bar. In... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Daniel E, Thank you very much for the positive review of our hotel. It is our pleasure to know that you had a good time here at the Sofitel Santa Clara. We feel very proud of our staff; there is no doubt that they are who makes this hotel special. I will share your comments with all our team... More 

Panama City, Panama
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a few days in Cartagena with our three children (11, 8 and 6). The city is incredibly beautiful, and this hotel is situated in the heart of the old town - easy walking distance to a number of impressive sights and great restaurants. We arrived and were told that we had been upgraded, and our rooms were spectacular... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear JayPea1279, We highly appreciate you chose Sofitel Legend Santa Clara for your family vacation. Our privileged location helps us to better orient our guest by giving recommendations and offering a very detailed map of the walled city and we are very proud of our magnifique piscine. It is a real pleasure for us to hear that you had a... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I just returned from a 5 day trip to Cartagena. We absolutely loved the city, the islands, and the sights. However, what really made our trip fantastic was staying at the Santa Clara Hotel. The hotel was extremely clean, included fantastic breakfasts, and a stunning pool. Most of all, we absolutely loved the service we recieved while... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Laura S, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was absolutely surprised in this hotel. Beautiful monastery turned into hotel, amazing rooms all remodelled with delicate details. Amazing Spa but too expensive. The service is incredible and the food excellent. Really well located.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Lara V, Thank you for you kind comments and for recommending the Sofitel Legend Santa Clara. I will share your opinion with our team and I am sure that they will be happy to know that your experience in Cartagena was enriched by the history and architecture of our building and the warmth of everyone taking care of you.... More 

Miami Beach, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I went to Cartagena to celebrate his birthday and it was an incredible experience for both of us. I wanted my husband to have a nice surprise in the room at our arrival and Leslie, the concierge did that and beyond. We communicated via email in advance and she made and unforgettable birthday surprise possible (I even... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear m d, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. Thank you for choosing us to celebrate such a special occasion. At Sofitel we work in order to create memorable and special experiences Leslie and all our team will be pleased to know that your visit is... More 

Marina del Rey, California
Contributor
19 reviews 19 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a top shelf resort. Everything about this hotel is luxury. The rooms, restaurants, lounges, pool and courtyards are beautiful. The superior rooms are nice size and offer great views of the pool.

Was this review helpful? Yes 2
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Neilgr, It is a real pleasure for us to read that you have enjoyed our magical city and our hotel. At Sofitel we strive to provide a superior luxury service to every guest and Sofitel Legend Santa Clara prides itself to be renowned as the hotel number 1 in South America as it was named by the luxury travel... More 

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