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All 117 Cartagena hotels

Sofitel Legend Santa Clara

5.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Ranked #7 of 117 hotels in Cartagena
A recent review
5 of 5 stars reviewed yesterday
Run262mi Midland, Michigan
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786 people have reviewed this hotel

Traveler rating
    577
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143
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Midland, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I went for a 2-day, one-night stay in Cartagena. I chose Santa Clara based on perfect experiences 15+ years earlier. We booked a luxury room. My expectation was met and exceeded from the moment we set foot at the hotel. The first and prevalent impression is the service and friendly attitude of all the staff. Without exception,... More

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Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Santa Clara is quite simply the best hotel in Cartagena. It combines a perfect combination of perfect location, set in a historic building such as the convent of Santa Clara and the strive for perfection of the hotel management. I arrived at the Santa Clara after a terrible experience in one of the other hotels in Cartagena. The Santa... More

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New York, New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I had the privilege of staying at this incredible hotel for 7 days this past August. She is in the hospitality field and the staff reached out to both of us with warmth and enthusiasm! I even forgot my credit card at the hotel while dining out and a concierge came over to the restaurant and took... More

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Buenos Aires, Argentina
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Coming from a five-day sail trough the San Blas islands this hotel was the perfect step into luxury. Friendly and helpful staff, beautiful pool, spacious rooms, it has everything you'd expect from a five star property. Very romantic, very good location, all the amenities. Worth the price. Loved our stay.

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philadelphia, pa
Contributor
14 reviews 14 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just thinking about it makes me want to go back right now! The rooms are lovely and super comfortable. The breakfast is an amazing feast for the eyes and the stomach. Unbelievable service, a great pool & ideal location inside the walled city.

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miami fl
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Not at all happy that they have horse driven carriages that are exahusted under fed and colapsing because of weight. Pls avoid taking carriages. Hotel is great very tropical. I was visiting the hotel with friends and everything seemed satisfactory except for the mistreatment of horses.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear bibavel2, Thank you very much for taking the time to share your comments. We are very pleased to know that you enjoyed your stay at the Sofitel Legend Santa Clara. Regarding the horse carriage services in the city, it is to be noted that this is a service provided by various companies in the city and are an external... More

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Sofitel Santa Clara has a reputation as the premier hotel in Cartagena. I had two people ask me if that’s where I was staying before I even booked my trip so I felt compelled to stay there. I was told Barack Obama stayed there when he visited Cartagena. The hotel did live up to its reputation. The rooms were... More

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear LarryNY7, Thank you very much for taking the time to write about your experience in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details. Our privileged location helps... More

Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Sofitel Santa Clara for 7 nights. Santa Clara is divided in to an old part (used to by a monastery) and a new building (maybe 20 years old or so). The old part is charming and beautiful. You are served (a very nice) breakfast in the court yard of the old part of the hotel. The new... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Manuel1601, We appreciate you nice comments regarding your stay at the Sofitel Legend Santa Clara. It is a real pleasure to know that your experience with us was very pleasant. Our staff will be happy to read your review as they work hard in order to give the best service in town. I will also share you impressions with... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wasn't staying at this hotel and instead when for lunch. Sadly someone had left part of their lunch on the seat and when I sat in my white shorts it went bad. After my hotels said they couldn't help me I went back and the Guest Relations Manager kindly agreed to help me out. I had expected to pay,... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear MattPayn, Thank you very much for sharing your experience trough Tripadvisor. At Sofitel we strive to provide a superior service for every of our visitors and we care of the satisfaction of everyone inside our historical monument. It was a real pleasure to help you with your requirement and we will be more than happy to welcome you again... More

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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Cartagena #1 On the Beach Hotel in Cartagena #1 Business Hotel in Cartagena #3 Romantic Hotel in Cartagena #3 Spa Hotel in Cartagena #5 Luxury Hotel in Cartagena
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Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
Number of rooms
46

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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