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Sofitel Legend Santa Clara

1.0 of 5 Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Sofitel Legend Santa Clara
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Sofitel Legend Santa Clara
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880 reviews from our community

Traveler rating
    655
    137
    42
    23
    23
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400
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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portland, or
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

After we got settled ( a mix up in the beds we had reserved) everything was wonderful. Great staff, excellent breakfast buffet, comfortable large rooms, good toiletries, etc, etc. If you can afford it, stay at this hotel while in Cartagena.

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Monroe
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed in a suite for a week with friends. I never had any problems and all the staff with whom I interacted were extremely friendly and helpful. We all arrived at different times and there was no problem getting access to the suite under my own name. Cleaning staff were particularly helpful and courteous. If I had a problem... More 

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Buenos Aires, Argentina
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful hotel with great staff That made you feel really comfortable Great location in the ciudad amurallada! It was our honeymoon and we arrived really late but we had a great welcome! Only bad thing is we forgot a pair of shoes and they couldnt find them...

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Manchester, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Beautiful old historic building with nice common areas and a good pool. Service everywhere a bit slow and the security too extreme. In cartagena on a conference and met various other people (the purpose of the trip) who were staying in other hotels. Could not even get them into the bar for a drink and the security made everybody feel... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear travelextert999, We appreciate you taking the time to share your experience. At Sofitel, we strive to provide a superior service for every of our visitors and we care of the satisfaction of everyone inside our historical monument; therefore your impressions are very important to us. One of the out-most important priorities for the Sofitel Legend Santa Clara is the... More 

Kensington, Maryland
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Sofitel in Cartagena for four nights. It was one of the best hotel experiences that we have ever had. The hotel is conveniently located within the walled city. The ride from the airport is approximately 15 minutes costing $10. The hotel is on a small charming square with vendors. It was created inside... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Hivedoc, We highly appreciate you consider us the best hotel in Cartagena. For us it is an honor to be a part of this magical city’s historical heritage. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, legendary breakfast and privileged location. I will share your review with our staff, especially with... More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Santa Clara for two glorious weeks. It is a great hotel in the center of the "old" city. Walking distance to shopping, restaurants, and historical churches and buildings. I highly recommend it. The restaurants at the hotel are pricey, but for me they were worth it. The service is the best. The rooms are hotel type,... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear BeeBee195… Thank you very much for you nice comments about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate that you recommend our hotel and we will be delighted to welcome you again. Sincerely, Andrea... More 

Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I went to Cartagena to visit my cousins, but the hotel treated them like criminals with a guard at the door preventing them from entering the hotel to hang out with us during the day by the pool, or to hang out on our balcony at night. I had to leave the hotel at night and sit on a street... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear BlazinAl, We appreciate you taking the time to share your experience. At Sofitel, we strive to provide a superior service for every of our visitors and we care of the satisfaction of everyone inside our historical monument; therefore your impressions are very important to us. One of the out-most important priorities for the Sofitel Legend Santa Clara is the... More 

Cali, Colombia
Senior Contributor
36 reviews 36 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel underwent major renovations to convert from a monastery to a 5 -star hotel. The architecture is incredible because the Shell structure is old and transports you to Colomban colonial era. Once inside the hotel, there are different seating áreas and romos decorated beautifully with modern day comfort. I stayed here during the Colombian pageant and needless to say... More 

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear marcosquintero, Thank you very much for taking the time to review your experience in our 17th century monument. It is a real pleasure for us to read your nice words and we are delighted to know that you have enjoyed our architecture, gastronomy and building history. I will share your comments with our staff and management and I am... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

If you visit Cartagena this is the most beautiful hotel you can dream of in the center of the walled city. Excellent service and food. Rooms are great as well as the spa. The social area is very nice. It has different type of rooms all renovated and very comfortable. Suits that remind us the times of the colony but... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Carmiña F, It is a real honor for us to read your review. We would like to thank you for taking the time to share your experience with us and for considering our hotel “Magical”. We are glad to know that you enjoyed our service, facilities and rooms, as well as the privileged location which allows our guests to... More 

Antwerp, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Built "around" a 1621 convent, but modern inside, this hotel has friendly service. Plus, You can walk the town right from the hotel. All the facilities are there too, although the gym is quite smalll.

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear RARL, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services... More 

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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:1 star — Sofitel Legend Santa Clara 1*
Number of rooms: 46
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#1 Family Hotel in Cartagena
#2 Spa Hotel in Cartagena
#5 Romantic Hotel in Cartagena

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