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All 117 Cartagena hotels

Sofitel Legend Santa Clara

5.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Ranked #7 of 117 hotels in Cartagena
A recent review
5 of 5 stars reviewed 1 week ago
MC_161616 Buenos Aires, Argentina
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779 people have reviewed this hotel

Traveler rating
    570
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141
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Buenos Aires, Argentina
Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Coming from a five-day sail trough the San Blas islands this hotel was the perfect step into luxury. Friendly and helpful staff, beautiful pool, spacious rooms, it has everything you'd expect from a five star property. Very romantic, very good location, all the amenities. Worth the price. Loved our stay.

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philadelphia, pa
Contributor
14 reviews 14 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just thinking about it makes me want to go back right now! The rooms are lovely and super comfortable. The breakfast is an amazing feast for the eyes and the stomach. Unbelievable service, a great pool & ideal location inside the walled city.

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miami fl
1 review
4 of 5 stars Reviewed 2 weeks ago

Not at all happy that they have horse driven carriages that are exahusted under fed and colapsing because of weight. Pls avoid taking carriages. Hotel is great very tropical. I was visiting the hotel with friends and everything seemed satisfactory except for the mistreatment of horses.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear bibavel2, Thank you very much for taking the time to share your comments. We are very pleased to know that you enjoyed your stay at the Sofitel Legend Santa Clara. Regarding the horse carriage services in the city, it is to be noted that this is a service provided by various companies in the city and are an external... More

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Sofitel Santa Clara has a reputation as the premier hotel in Cartagena. I had two people ask me if that’s where I was staying before I even booked my trip so I felt compelled to stay there. I was told Barack Obama stayed there when he visited Cartagena. The hotel did live up to its reputation. The rooms were... More

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear LarryNY7, Thank you very much for taking the time to write about your experience in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details. Our privileged location helps... More

Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Sofitel Santa Clara for 7 nights. Santa Clara is divided in to an old part (used to by a monastery) and a new building (maybe 20 years old or so). The old part is charming and beautiful. You are served (a very nice) breakfast in the court yard of the old part of the hotel. The new... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Manuel1601, We appreciate you nice comments regarding your stay at the Sofitel Legend Santa Clara. It is a real pleasure to know that your experience with us was very pleasant. Our staff will be happy to read your review as they work hard in order to give the best service in town. I will also share you impressions with... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I wasn't staying at this hotel and instead when for lunch. Sadly someone had left part of their lunch on the seat and when I sat in my white shorts it went bad. After my hotels said they couldn't help me I went back and the Guest Relations Manager kindly agreed to help me out. I had expected to pay,... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear MattPayn, Thank you very much for sharing your experience trough Tripadvisor. At Sofitel we strive to provide a superior service for every of our visitors and we care of the satisfaction of everyone inside our historical monument. It was a real pleasure to help you with your requirement and we will be more than happy to welcome you again... More

ottawa
Top Contributor
55 reviews 55 reviews
49 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is probably the most expensive hotel in Cartagena . It is certainly not a hotel for the budget minded but one for those who want excellence in Hotel Luxury and Supreme Services and who want pampering .I recommend this hotel if you are a spa/ pool person and you want to stay at the hotel during the day to... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear canadiawolfinottawa, It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. We would also like to thank you for recommending us as a luxurious and relaxing hotel, our Spa is one of the bests in Cartagena and... More

Rowayton, Connecticut
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 19, 2014

This wonderful, converted 17th century convent, nestled inside the walled "old city" is a luxurious, yet very personal hotel. Its location is a perfect base for getting to know this historical gem, as you can walk everywhere safely and comfortably. Service and personal attention is absolutely first-rate. The beautiful swimming pool is perfectly inviting and relaxing. There is a small... More

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear oystertravels, We would like to thank you for taking the time to write those beautiful words about your stay with us. The Sofitel Legend Santa Clara is an historic monument which we are highly proud of and which we take care of in order to preserve the history that every corner of our hotel tells. It is for us... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

Wonderful location- safe, walkable, charming. Hotel is beautiful, rooms very nicely outfitted and service is superb. Had a problem with my reservation and staff went way beyond the usual to assist me.

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Bradski1, Thank you very much for your comments after you recent stay with us. All the Sofitel Legend Santa Clara team will be very happy to read your opinion as they work hard every day to create memories in our guests’ trips. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us... More

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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Cartagena #1 Family Hotel in Cartagena #1 Business Hotel in Cartagena #3 Spa Hotel in Cartagena #3 Romantic Hotel in Cartagena #5 Luxury Hotel in Cartagena
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Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
Number of rooms
46

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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