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Sofitel Legend Santa Clara

5.0 of 5 Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Sofitel Legend Santa Clara
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Sofitel Legend Santa Clara
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859 reviews from our community

Traveler rating
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    134
    42
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Santa Clara is as good as it gets in Cartagena. A beautiful restored former cloister in the walled City, the Santa Clara is a luxurious step back in time. The bell boys, the front desk staff and the Concierge all remember you from the minute you step into the courtyard, and the service is top tier. It was my... More

Review collected in partnership with Sofitel.com

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear R B, We highly appreciate you took your time to write about your experience in the Sofitel Legend Santa Clara. Thank you for highlighting the magic of the history of our monument, the warmth of our staff and service. We are happy to know that you are a returning guest and we would like to thank you also for... More

Cartagena, Colombia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this hotel. Staff was kind, well-trained and attentive. Hotel room was clean and comfortable. Pool is fantastic for relaxation and sunbathing. The pool area staff made sure we had cold drinks, towels and whatever we needed. Breakfast was included with the room and met our expectations. The restaurant staff was kind and accommodating.... More

Was this review helpful? Yes 2
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Confederado, We highly appreciate you consider us the best hotel in Cartagena. For us it is an honor to be a part of this magical city’s historical heritage. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, legendary breakfast and privileged location. I will share your review with our staff, especially with... More

Guatemala City, Guatemala
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel its within a Convent , nice, classy and big hotel Really nice staff , friendly and eager to help you with you need The hotel its located with the city center, so everything its within walking distance And at the end Cartagena its a beautiful place to come along

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Jose S, Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback. We are glad to know that you enjoyed our facilities, history, services and surroundings. I will share your comments with our team. I am sure that this feedback will serve as... More

Kristiansand, Norway
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

what a great experience, from the staff to the facilities this hotel is completely amazing! It is in the city center (ciudad amurallada), which is quite close to the best restaurants in town. The staff was always smiling, which made our stay quite enjoyable!

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear mariana_fulleda, We highly appreciate your review after you stay at the Sofitel Legend Santa Clara. Our guests’ feedback is very important for us as we strive to provide the best service in Cartagena. I will share your comments with our team and I am sure that they will be happy to know that you had a memorable experience in... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 3 weeks ago

I have a soft spot for really special hotels, and the Sofitel Santa Clara is up there with the best of them. It's on the Four Seasons level. Not only is the hotel absolutely beautiful, but the service is smooth and very professional -- especially for South America. Highlights: -- stunning architecture and grounds -- fantastic full-service pool with professional... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Michael B, We highly appreciate your kind comments about your experience in our 17th century monument and we are pleased to share with you that we were recently named number 1 in South America by the renowned Luxury travel magazine Conde Nast Traveler. Our mission is to create memorable and special experiences for our guests by giving them a... More

Texas
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really like this wonderful Hotel. Nice environment and the decoration is colonial. Excellent service and great location. The hotel offers comfortable rooms, personalized service, gourmet cuisine, a first-class spa.I would recommend this Hotel.

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Yazmin S, We highly appreciate your nice comments about our facilities and service. It is a pleasure for us to know that you enjoyed your stay and that you would recommend other travelers to visit us. I will share your feedback with our staff, I am sure they will be very happy to welcome you again in your next... More

Miami Beach, Florida
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel which captures the romantic aspect of Cartagena. However, it is an old hotel and associated problems are thinly veiled by the attractiveness of the hotel. First of all, this is an expensive hotel even by USA standards. My first room was lovely but flooded after a rainstorm (thank goodness nothing was left on the floor)-... More

Was this review helpful? Yes 2
SantaClaraCartagena, Gerente at Sofitel Legend Santa Clara, responded to this review

Dear lisadg, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. We highly appreciate your kind comments about our 17th century monument and we are very proud of being part of Cartagena’s historical heritage so we can share the history of our monument with all our guests. We are also pleased... More

New York City, New York
Top Contributor
119 reviews 119 reviews
93 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Santa Clara our last 2 nights in Colombia. Great choice! The hotel was beautiful. The room was cozy, the pool was perfect, the staff was incredible, and the history (don't forget to ask for a tour) was interesting. We liked this hotel as the bar was happening (band and some dancing) and the evening restaurant was... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear travelingOYEster, Thank you very much for yur review about your stay with us. We are very proud of being part of Cartagena´s history and we are gald to shre it with our guests. I will share your comments and ranking with our ambassadors, Iam sure the will be happy to know that you enjoy your room, the bar and... More

Bogota, Colombia
Top Contributor
51 reviews 51 reviews
9 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 18, 2014

This is one of the best hotels in Cartagena according to my friends, well, the location inside the Old City is an advantage cause every tourist comes to this walled city for sightseeing, the service of the overall staffs was just so so, my room was a bit old and needs remodeling, not as good as how other reviewers described,... More

Was this review helpful? Yes 3
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Roberto R, Thank you very much for your recent stay at Hotel Sofitel Legend Santa Clara. We appreciate you took the time to share your experience regarding your stay with us in our 17th century monument. We regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details.... More

Fort Lauderdale, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 17, 2014

I loved everything about this hotel. Classy staff, surroundings, decor, vibe and service without pretention. Breakfast buffet is a vision all on its own, pool area well managed and great size, rooms are spotless, amazing bar attached that had great live music and cocktails and the location cannot be beat. Also had a really terrific meal at the gazebo restaurant... More

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear travelgrl27, It is very niche to read your review and be aware of your satisfaction after your stay with us and your dinner in the 1621 restaurant. I will share your opinion with our staff, especially with our Executive Chef Isabelle Alexandre. I am sure they will be as pleased as me to know that your experience was memorable.... More

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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 46
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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