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Sofitel Legend Santa Clara

Travelers' Choice award winner
Calle Del Torno 39-29 | Barrio San Diego, Cartagena, Colombia
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Best prices for: 1 room 1 guest
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Sofitel Legend Santa Clara
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1,113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

I don't think there is a better place to stay in Cartagena. Its location is perfect in the center of the walled old city on the nicest of the many plazas in this charming area. Though the building is historic and beautiful the facilities are totally modern with every comfort from fast wifi to safes, comfortable beds, modern lighting and... More 

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Key Biscayne, Florida
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Cartagena is a great escape....but being in the old city is something you will never forget. The Santa Clara ai the place to go to have everything you expect. From the rooms to the restaurants....the Spa where you can let yourself go with a generous massage......I''l go back !!

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Scotland, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Cartagena is a UN World Heritage City and no wonder. It is awesome; alive with narrow, cobbled streets, vibrant colours and bathed in Colombian sunshine and goodwill. What better place to stay than the wonderful Sofitel Santa Clara, probably one of the great hotels of the world. Wonderful service and lovely staff and even a pet toucan to sit on... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear LONGJOHNSILVERSS, Thank you very much for the kind words about your recent stay with at Sofitel Legend Santa Clara. It is an absolute pleasure to be considered one of the great hotels of the world. For us it is an honor to be a part of this magical city’s historical heritage and we are very proud to call this... More 

Cambridge New Zealand
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights in the Sofitel in Cartagena. We loved our time here. The hotel is perfectly located within the walls of the Old Town, which meant we could safely explore the town during the day and at night. We found the staff very friendly and polite. The rooms were a great size and have recently been rennovated.... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Ilonca and Ken F, Thank you very much for taking the time to write your opinion after your recent stay with us at Sofitel legend Santa Clara. It is always a pleasure to receive a feedback from our guests. We are thrilled to hear that you had a positive and memorable experience at our hotel. Our staff strives to... More 

Mexico City, Mexico
1 review
1 of 5 stars Reviewed 2 weeks ago

I visited Colombia on a tailor-made tour organised by a UK tour operator, staying in several cities and having private guided excursions in each location. This took me to Cartagena for two nights to the Sofitel. At check in I was handed a letter from the General Management. "Your safety and well-being is very important to the Sofitel Legend Santa... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Naktongtiao, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. I am sorry that your check-in experience did not meet your expectations and please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been 3 times already and will keep coming to this fantastic hotel. Its ambience ad staff can't be matched. They make me feel at home visi after visit. He estado en este hotel 3 veces y la experiencia mejora con cada visita. El ambiente y el staff son difícilmente igualables. Me hacen sentir cómo en casa.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review
Google Translation

Estimado Sr. Juan Carlos P, Es para nosotros un placer recibirlo siempre en el Sofitel Legend Santa Clara y agradecemos... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

While the hotel is quite impressive and comfortable, the spa is managed by a group of ladies that are everything but relax oriented. We attended our appointment on the hour and we were pushed to make any choice on a hurry to they could stick to the schedule. Not for taking it slowly time, yes for classy fancy pants mood.... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Zetazz, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. I am sorry that your experience at our So Spa did not meet your expectations and please allow me to express my sincerest apologies. At the Sofitel Legend Santa Clara we constantly strive to provide a superior service to all... More 

los angeles
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Santa Clara Sofitel hotel is one of the oldest hotel in Cartagena. It used to be a Hospital and also a Monastery. The Hotel is situated in a very nice area. The staff try their best to assist you with smile. The pool area is clean and it's good size. There is a shop next to the pool which carries... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear zibaloo, We thank you for choosing our hotel for your current visit to Cartagena. It is a pleasure to hear that you found Sofitel Santa Clara to be the best hotel in Cartagena. We really appreciate your comments about your stay and your feedback is very important to us. We are very proud of our historical building and we... More 

Milan, Italy
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 30, 2015

This is truly one of the greatest hotels that I have stayed in used to be an old monastery that is now been renewed into a world class hotel. It's seriously feels like you've been taken back in time because the architecture it is truly something you want to see you today. However one must recognize that going back in... More 

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear TRAVEL_LMA, Thank you very much for taking the time to write a lovely review about your experience at the Sofitel Legend Santa Clara. It is a pleasure for us to receive positive feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our property and consider us... More 

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