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Sofitel Legend Santa Clara

Travelers' Choice award winner
Calle Del Torno 39-29 | Barrio San Diego, Cartagena, Colombia
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Sofitel Legend Santa Clara
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1,149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is well situated within the old city walls. Our rooms facing the ocean on the 5th floor offered a wonderful ocean view from our balcony. The large pool is family friendly with lots of comfortable seating. The women in our group enjoyed an excellent spa treatment. The building itself is historical -- first as a convent and later... More 

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear IllinoisWETRAVL, Thank you very much for the kind words regarding your recent experience at the Sofitel Legend Santa Clara. It is a pleasure for us to read that you enjoyed the food and ambiance at 1621 Restaurant and enjoyed our breakfast options at El Claustro restaurant. We are also thrilled to learn that as a four generation group you... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Santa Clara in Cartagena is a wonderful hotel with a very attentive staff in a great location in the old part of Cartagena. I would actually recommend that anyone who comes to Cartagena stay in the old part of town. There are shopping malls and expensive hotels and apartments in another section of Cartagena known as Bocagrande, however, it... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear PhilW, We thank you for choosing our hotel for your current visit to the enchanting city of Cartagena. It is a pleasure to hear that you had a wonderful time during your stay with us. At Sofitel Legend Santa Clara our mission is to create unforgettable experiences for our guests and we are delighted to hear you had a... More 

Toronto, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I stayed here for four nights at the end of our two week trip travelling around Colombia and it couldn't have been better! The hotel has the perfect mix of historic and chic. Everything about the hotel is amazing! From the stunning courtyard and pool area to the bathroom amenities I couldn't have been happier.

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear JessicaNicole3, We thank you for choosing our hotel for your current visit to the enchanting city of Cartagena. It is a pleasure to hear that it was the perfect ending to your Colombia trip. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our beautiful building, our... More 

San Diego, California
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is beautiful. It feels like you are staying in a 17th century monastery. It has charm and history. And when you walk out onto the street your truly feel like you are in the old world. Pool is great. And the charm of this hotel is spectacular. I stayed here during a business trip. But it would be... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Chilehed3, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. Our monument is in fact a seventeenth century architectural gem where we strive to generate excitement by living an unforgettable experience in an environment that combines the... More 

Bogota, Colombia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel with a great setting, great ambience and really good restaurants and services. The pool area is a great retreat if you like that sort of thing and the spa is fantastic. I highly recommend the SPA. This is a great place to spend a relaxing weekend and pamper yourself.

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear SCFC_Traveller, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is very important for us that you let us know your impressions about our facilities and services. All our staff will be pleased to know that you enjoyed your visit. We also want to thank you for recommending... More 

Paris, France
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cartagena was the second city I visited during my first stay in Colombia. I have to admit I have been completely charmed by the beauty of the place. Normally not a huge fan of the Accor Group and Sofitel, I have to admit that the Sofitel Legend Santa Clara is simply amazing. The service, the rooms, the food and the... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Louis L, Thank you very much for sharing your experience with us and all Tripadvisor readers. We thrilled to hear you have been captivated by the beauty of our city, our country and that you found this Sofitel to be amazing. At the Sofitel Legend Santa Clara we care about creating memorable experiences in each of our outlets, and... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has the best service in the city. It's clean, comfortable and the bar "El Claustro is amazing with live music and great drinks. If you like luxury, you will not be disappointed. Oh, and the coffee wrap at the spa is a must. My favorite part was having breakfast in the courtyard among beautiful sculptures by world renowned... More 

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Vee S, It is truly an honor to always welcome you back to the hotel. We thank you for taking the time to write about your most recent experience with us as it is always a pleasure to receive a feedback from our loyal guests. We take great pride in the service we provide and it is extremely flattering... More 

Angers
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Second time we stayed at the Santa Clara and still amazed with the quality of this hotel. Nice room (refurbished), delicious breakfast with a mix of Colombian and European styles (pan de bono, croissants, arepas, fresh juices...). The swimming pool with its large step is wonderful to lay back in the water... we should go back...

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Jean-Philippe C, Thank you veru much for you kind comments and for choosing us once again as your host in the city of Cartagena. It is a real pleasure that our guests appreciate the small details that make us who we are. We are very proud of our magnifique pool, where you can lay back and enjoy the beautiful... More 

Secaucus, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has so much history to it but yet it is so luxurious for an old monastery.....Rooms are beautiful, pool area wonderful and the staff is ALL top of line professionals.... They are there to help you with everything...hotel is run well and is spotless

Was this review helpful? Yes
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Judi D, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our rooms, pool, rich history and architecture are mixed with the charm and warmth of our... More 

Bogota, Colombia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our favorite hotel, that we have visited many times since its opening. Every time better, every experience surprising. In our last visit, perfection was surpassed. Our 30th wedding anniversary could not have been better: a wonderful suite, a dedicated butler, delightful restaurants, warm staff. And an amazing surprise, our suite was specially decorated for us, with candles on the floor,... More 

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