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All 117 Cartagena hotels

Sofitel Legend Santa Clara

5.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Ranked #9 of 117 Hotels in Cartagena
A recent review
5 of 5 stars reviewed yesterday
TravelingOYEster New York City, New York
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835 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
120 reviews 120 reviews
94 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed at the Santa Clara our last 2 nights in Colombia. Great choice! The hotel was beautiful. The room was cozy, the pool was perfect, the staff was incredible, and the history (don't forget to ask for a tour) was interesting. We liked this hotel as the bar was happening (band and some dancing) and the evening restaurant was... More

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Bogota, Colombia
Top Contributor
51 reviews 51 reviews
9 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is one of the best hotels in Cartagena according to my friends, well, the location inside the Old City is an advantage cause every tourist comes to this walled city for sightseeing, the service of the overall staffs was just so so, my room was a bit old and needs remodeling, not as good as how other reviewers described,... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Roberto R, Thank you very much for your recent stay at Hotel Sofitel Legend Santa Clara. We appreciate you took the time to share your experience regarding your stay with us in our 17th century monument. We regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details.... More

Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel. Classy staff, surroundings, decor, vibe and service without pretention. Breakfast buffet is a vision all on its own, pool area well managed and great size, rooms are spotless, amazing bar attached that had great live music and cocktails and the location cannot be beat. Also had a really terrific meal at the gazebo restaurant... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear travelgrl27, It is very niche to read your review and be aware of your satisfaction after your stay with us and your dinner in the 1621 restaurant. I will share your opinion with our staff, especially with our Executive Chef Isabelle Alexandre. I am sure they will be as pleased as me to know that your experience was memorable.... More

NY
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at high end hotels all over the world and this is up there in terms of service and class. Yes, it is expensive so if you don't have the budget you likely want to go somewhere else. I visited with 2 friends and everything from check in to eloping us sort out the day was excellent. A few... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear t1997, We highly appreciate you took the time to write the details about your experience with us. We feel very proud of our staff. I will share your review with our team, especially with Leslie and I am sure that they will be all happy to know that you enjoyed our services and facilities. They will be very pleased... More

1 review
2 of 5 stars Reviewed 2 weeks ago

Just stayed there and it's a nice property but the service is lacking. It may have to do with the fact that I'm the only person of color staying there. But I practically had to beg the front desk for service. Even the front door men wouldn't say hello/hola back. I'll definitely be trying a different hotel if I go... More

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SantaClaraCartagena, General Manager at Sofitel Legend Santa Clara, responded to this review

Dear Gerald A, Thank you very much for your recent stay at Hotel Sofitel Legend Santa Clara. We appreciate you taking the time to share your experience regarding your stay with us in our 17th century monument. We are sorry for the feeling you may have had during your stay regarding our service, however, we strongly believe that you should... More

La Quinta, California
Top Contributor
53 reviews 53 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is what a luxury hotel should aspire to be. Everything about our stay was perfect -- the room was spectacular, the food delicious and the service overwhelming. Everybody in the hotel knew our name and went out of their way to make our stay fabulous. And best of all, by luxury hotel standards, it was a bargain. Don't miss... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Steven W, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who... More

Maplewood, New Jersey
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Santa Clara for two nights and had an amazing time. We checked in late and had asked for a airport transfer. The driver was waiting for us and took us quickly to the hotel where they were waiting for us. The hotel is absolutely gorgeous with an open courtyard in the middle with... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear MonicaFoodie, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you as one of our Suites Guests so you can have the... More

Sao Paulo
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent Location in the old walled historical city. Amazing experience. Staff very kind and helpful for everything. The breakfast were fabulous and the restaurants great in food and services. The only weak point was the Wi-Fi/Internet very poor in speed and quality.

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear WED 2009, Thank you very much for your comments about your stay in our hotel. I will share your review with our team and I am sure that they will be pleased to know that you had a great experience in the Sofitel Legend Santa Clara. I will also share your remarks with our IT manager in order to... More

Ridgewood, New Jersey
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in Cartagena last week for our son's wedding. He suggested this hotel because he knows that we have extremely high standards. It is a beautiful hotel with a perfect mix of historical architecture and modern rooms. We were were greeted by the staff handing out cool washcloths for a bit of relief from the hot weather. Welcome &... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Marjorie G, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our... More

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Additional Information about Sofitel Legend Santa Clara

Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 46
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel

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