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All 113 Cartagena hotels

Sofitel Legend Santa Clara

5.0 of 5 Hotel   |   Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
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Sofitel Legend Santa Clara

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Ranked #7 of 113 hotels in Cartagena
A recent review
5 of 5 stars reviewed 3 days ago
Randy S Hoboken, New Jersey
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Guatemala City, Guatemala
1 review
2 of 5 stars Reviewed yesterday NEW

The Santa Clara is an exceptional setting and beautiful building. But, we got a dark small room, that was cleaned at best by 3pm. The prices were exorbitant for what you got ($5 for a tea, $23 for a small club sandwich) and service was extremely slow. There were so many staff but never the one you needed. I don't... More

Review collected in partnership with Accorhotels.com

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Hoboken, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel. Great location, great dining options, great pool, great spa! Slightly expensive for the city, but well worth the price. The service at the hotel was outstanding. My wife and I went for our honeymoon and had the time of our lives.

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Rio de Janeiro, Brazil
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at Sofitel Legend Santa Clara early this april. Beautiful place inside the walled city. Truly a Legend as the mix between old and new was fabulous. Old World charm and new world comfort. Especially mentionable was the great service provided us by the team of concierges who went way out of their way to make our stay in the... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear From_Rio, We are very happy to read that your experience in the Sofitel Legend Santa Clara was very pleasant and we would like to thank you for choosing us for your stay in “La Heroica” Cartagena. I will share your review with all our team, especially with Leslie. I am sure that she will be very pleased to know... More

Sao Paulo, SP
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is very good the staff is very cordial , and the rooms are clean and spacious showers are very good the only thing is the price , it is to high for what is offer, it is more than a 5 star hotel in USA

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear cassioaf, Thank you very much for your kind comments. At Sofitel, our priority is the comfort and wellbeing of our guests and our staff works in order to create memorable experiences for everyone that comes to visit the Sofitel Legend Santa Clara. Our historical monument is one of the most visited hotels in the city and we are very... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cartagena is a special place, and the Sofitel Santa Clara is exceptional. The service is excellent, the convent setting magical and very atmospheric. Breakfast is sumptuous, and served in a light and spacious room or in the cloisters. The spa team are great too! and the swimming pool lovely. Rather over complicated menu in the formal restaurant which could be... More

Was this review helpful? Yes 2
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Chrissie F, I t is a real pleasure to read your comments after your stay with us. At Sofitel we strive to provide a superior service to every guests and this is why we keep working to improve our guests’ experiences. I will share your impressions with our staff, especially with spa team and our executive chef. They will... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel on business and how I wish my wife had been there. We shall return there. The hotel staff were state give and welcoming. The rooms were very well appointed and comfortable. I had a sea view through the outer old monastery walls. The horn bill who sits on the back of your chair at breakfast... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Steve D, Thank you very much for taking the time to share your experience and for letting us know that your stay in Sofitel Legend Santa Clara was special. Mateo, our toucan, will be more than happy to welcome you and your wife in your next visit to “La Heroica” Cartagena. I will share your impression with our team... More

UK
Top Contributor
83 reviews 83 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Sofitel is one of the best I have stayed in, the service, the breakfasts, the rooms, the reconstruction of the convent into a hotel are all wonderful. Without going totally over the top , it is a truly remarkable place and one that needs to be experienced. Who would have thought such a place could be found in Colombia!... More

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SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear yb1uk, We highly appreciate your kind comments about your stay with us. Our team, who work every day to create memorable experiences, will be very happy to know that you recognize the effort they make to help you have a Magnifique experience. It is a real pleasure for me to hear the magic of our historical monument became important... More

London
Top Contributor
68 reviews 68 reviews
52 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I’ve never failed to be impressed by Sofitel and Sofitel Santa Clara didn’t disappoint. This hotel boasts it all, great location, facilities and service! For those wanting to visit Cartagena you’re going to be hard pressed to find a top class hotel with as great a location as this one, where it’s easy to disappear into the picturesque streets of... More

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Constant_TravellerXX, We very much appreciate your king comments about your experience in Sofitel Legend Santa Clara. It is a real pleasure for us to read that our guests have a very good impression about our facilities and services. I will be more than happy to share your comments with our team, especially with our executive chef in order to... More

porto alegre, brasil
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For an special occasion, go for the restaurant at this fantastic hotel, in fact an old monastery totally renewed. The open-air restaurant, full of tropical plants and a flying around lovely toucan is unforgetable! A charming atmosphere !

Was this review helpful? Yes 1
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear apioantunes, Thank you for taking the time to share your experience with our lunch services inside our historical monument. We are very proud of our magic architecture and of our toucan Mateo who gives a lot of life to our courtyard and colonial halls. We appreciate your kind comments and we hope to serve you again in the near... More

Hong Kong, China
Top Contributor
56 reviews 56 reviews
15 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I personally prefer new building hotels cause it could give me a more comfortable feeling, but this old style hotel kept me satisfied also, no big lobby, no dressed concierge staffs and receptionists, no strong signal Wi-Fi, no modern equipped room and rest-room, yet everything was acceptable, the breakfast buffet needs more varieties, price is a bit high may be... More

Was this review helpful? Yes 3
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Ahkow C, We appreciate you took the time to share your experience, your comments are very important for us and we are sorry our colonial hotel did not meet your expectations. Our historical monument and his architecture is a reason for us to be proud of our hotel and we are pleased to share with you that we started... More

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Additional Information about Sofitel Legend Santa Clara

Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Santa Clara Hotel
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Address: Calle del Torno 38-29 | Barrio San Diego, Cartagena, Colombia
Phone Number:
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Cartagena
#3 Family Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#17 Romantic Hotel in Cartagena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Official Description (provided by the hotel):
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 
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