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Sofitel Legend Santa Clara

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Calle Del Torno 39-29 | Barrio San Diego, Cartagena, Colombia
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1 room 1 adult
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Sofitel Legend Santa Clara
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1,331 Reviews from our TripAdvisor Community

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Chicago
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here February 2016. 70s to 80s every day, windy, and dry (no rain expected for months). Excellent room with a view of the pool. Loved the rain shower in the bathroom. High end touches such as coconut candies left on your pillow in the evening and slippers placed at the side of your bed. Very friendly and accommodating staff.... More 

Helpful?
1 Thank HEZChicago
New York City, New York
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am always asked in hotel surveys if my expectations have been exceeded and I have never been able to answer yes--until now. The service was exceptional and the hotel is lovely. The bed was amazingly comfortable and the room was quiet. Each day brought some new surprise given to us by the hotel management. We stayed for four nights... More 

Helpful?
1 Thank travelpsychologist
Boston, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is beautiful !! The building is amazing clean and the architecture colonial ! Awesome pool gray for kids also and the spa is beautiful and amazing service I recommended with my eyes closed.

Helpful?
1 Thank LilyfamilyTravels
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked the Sofitel Santa Clara for six days based on the high recommendation from some close friends who stayed there in the fall. At first we were taken aback by the size of the hotel. We prefer smaller luxury five star boutique hotels, but the Santa Clara, well situated in the Old City, quickly grows on you and its... More 

Helpful?
1 Thank andrewS9236TY
Bogota, Colombia
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are clean and efficient. You can easily stay with two kids in the same room. A pity that when you are just turned 12, you are an adult, while we all know that is far far away. The pool was great fun. Clean towels, the pool men were lovely. One down side; since they have no shadow spots,... More 

Helpful?
1 Thank bigwideworld4
London, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is perfect and facilities really nice. They have blended the old charm with new amenities very well. A few things could use updating/ renovating but everything is so comfortable that this did not bother us. We had a room on a higher floor with a sea view....something I would recommend. The staff were really helpful and food delicious.... More 

Helpful?
1 Thank AT123_12
Toronto, Ont
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I will definitely be returning to the Santa Clara. This hotel is top notch. The rooms are spacious and well appointed, looking out on the lovely courtyard pool (the largest in Cartagena we were repeatedly told). The butlers and all hotel staff are very accommodating, and go out of their way to accommodate...including packing coolers with snacks and beverages for... More 

Helpful?
1 Thank AmateurAnthroplogist
Bologna, Italy
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we were suppost to be stay 5 night, but after 2 days in Cartagena and fix some problem with the room we decided to stay longer 8 night, the Hotel is just a dream great pool and great service all the staff are very professional and helpfull, breakfast is very good we try the 2 restaurant and we really like... More 

Helpful?
Thank Italian071
Princeton, NJ
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you’re looking for a memorable getaway in Cartagena, splurge at the Santa Clara, it’s worth it! Conveniently located in the old town, this former convent property (UNESCO preserved) is historic yet beckons comfort, as it caters to the discerning traveler. Traditions of years past are honored, such as the daily candle lightings alongside the open courtyard. From the moment... More 

Helpful?
Thank worlditraveler
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel July 21 to July 25th, 2015. The hotel overcharged us for the hotel tax and we were advised that the credit will come on our credit card. Today, is January 25, 2016 - 6 months have passed and we are still waiting for our credit. We have contacted the hotel on several occasions and we... More 

Helpful?
2 Thank cahloy123
SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear calhoy123, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are pleased to hear you had a nice experience in our 17th century monument. Regarding your claim, I... More 

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