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UrbanRoyal Puerta del Reloj

Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
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UrbanRoyal Puerta del Reloj
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UrbanRoyal Puerta del Reloj
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115 reviews from our community

Traveler rating
    35
    55
    16
    5
    4
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11
52
7
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed 3 nights at the UrbanRoyal. Fantastic location in the old city and very friendly and helpful staff at reception and in adjacent cafe. Breakfast was good and we enjoyed a lovely evening meal on one of the nights. Also, the rooftop pool is a welcome relief from the afternoon heat and the views are sensational. However, we... More 

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Sevilla
1 review
2 of 5 stars Reviewed February 15, 2015

Rooms are nice but small. I didn't sleep more than an hour. There was a pole on the awning outside the window that was broken and it was smacking against the window all night. It woke me up about every 10 min. I had an important business meeting the next day and was a zombie.

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Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2015 via mobile

We stayed for a week, and enjoyed our stay in this hotel, located in the historic centre of Cartagena. Breakfast in the hotel was good, and it had a rooftop pool with a great view of the city. Rooms were clean and funcional, good wi fi connection. The only downside was the room had no natural light as the windows... More 

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Newcastle, Australia
Top Contributor
153 reviews 153 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed January 16, 2015

We stopped in for something to eat at the coffee shop at this hotel. Was a very bad experience. No one came to take our order (there is table service), and we waited for 35 minutes before enquiring as to the whereabouts of our panini and milkshake. The manager was also having lunch and was served before us (despite arriving... More 

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Madison, Wisconsin
Top Contributor
97 reviews 97 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 13, 2015

Hotels and B&Bs are expensive in Cartagena, especially during holidays, so Puerta del Reloj was a great find. It's within walking distance of everything, and has clean, comfortable rooms and a very helpful staff. The rooftop pool is great--even if you don't swim, it's delightful for sitting and enjoying the view. Nights are a bit noisy, as it's in the... More 

Was this review helpful? Yes 1
Anchorage, Alaska
Top Contributor
128 reviews 128 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 22, 2014

Wonderful service and very clean. Right on the Plaza de Coches adjacent to hotel. Awesome coffee granizos and amazing desserts. It was about 90 degrees when we were desperately seeking relief. Great people watching out the big glass doors!

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 28, 2013

My husband and I stayed here for two nights. The location is very convenient-in the heart of the walled city. Our room was good-clean and quiet. The included breakfast was great-cereals, yogurt, cheese, breads, fruit and eggs prepared upon request. The shower was extremely noisy, the safe and hair dryer did not work. Considering decent hotels in Cartagena are very... More 

Was this review helpful? Yes 2
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2013

I recently returned from Colombia, having traveled with Gate 1 on one of their Discovery Tours. The tour was fantastic. There were 16 travelers in the group and our guide was Juan David Camacho. Juan was wonderful. He is very knowledgeable about his country and was so enthusiastic about sharing his knowledge with the group. All of the hotels were... More 

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Miami Beach, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 1, 2013

Stayed here during the wkd while traveling for business throughout Colombia, and i am glad i did. Beautiful town, safe going out at night, and the hotel strategically located: clean, updated rooms, friendly and efficient service (David and Katrine), yummy and generous breakfast, paid COP 243000 per night. Overall GREAT VALUE and would stay here again. Enjoy:)

Was this review helpful? Yes 2
Madrid, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

Located in the heart of "ciudad amurallada", this hotel is an AMAZING deal. Excellent location: close to banks, taxis and all the charming of the old city. Very kind staff: the receptionist even called a hair stylist to come to the hotel to make our hairs for a wedding party at an affordable price! Very good breakfast (mix of international... More 

Was this review helpful? Yes 1
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