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UrbanRoyal Puerta del Reloj

3.5 of 5 Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
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UrbanRoyal Puerta del Reloj
UrbanRoyal Puerta del Reloj
UrbanRoyal Puerta del Reloj
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104 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, Australia
Top Contributor
120 reviews 120 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stopped in for something to eat at the coffee shop at this hotel. Was a very bad experience. No one came to take our order (there is table service), and we waited for 35 minutes before enquiring as to the whereabouts of our panini and milkshake. The manager was also having lunch and was served before us (despite arriving... More 

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Madison, Wisconsin
Top Contributor
94 reviews 94 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotels and B&Bs are expensive in Cartagena, especially during holidays, so Puerta del Reloj was a great find. It's within walking distance of everything, and has clean, comfortable rooms and a very helpful staff. The rooftop pool is great--even if you don't swim, it's delightful for sitting and enjoying the view. Nights are a bit noisy, as it's in the... More 

Was this review helpful? Yes 1
Anchorage, Alaska
Top Contributor
127 reviews 127 reviews
29 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 22, 2014 via mobile

Wonderful service and very clean. Right on the Plaza de Coches adjacent to hotel. Awesome coffee granizos and amazing desserts. It was about 90 degrees when we were desperately seeking relief. Great people watching out the big glass doors!

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 28, 2013

My husband and I stayed here for two nights. The location is very convenient-in the heart of the walled city. Our room was good-clean and quiet. The included breakfast was great-cereals, yogurt, cheese, breads, fruit and eggs prepared upon request. The shower was extremely noisy, the safe and hair dryer did not work. Considering decent hotels in Cartagena are very... More 

Was this review helpful? Yes 2
New York City, New York
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2013

I recently returned from Colombia, having traveled with Gate 1 on one of their Discovery Tours. The tour was fantastic. There were 16 travelers in the group and our guide was Juan David Camacho. Juan was wonderful. He is very knowledgeable about his country and was so enthusiastic about sharing his knowledge with the group. All of the hotels were... More 

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Miami Beach, Florida
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 1, 2013

Stayed here during the wkd while traveling for business throughout Colombia, and i am glad i did. Beautiful town, safe going out at night, and the hotel strategically located: clean, updated rooms, friendly and efficient service (David and Katrine), yummy and generous breakfast, paid COP 243000 per night. Overall GREAT VALUE and would stay here again. Enjoy:)

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Madrid, Spain
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

Located in the heart of "ciudad amurallada", this hotel is an AMAZING deal. Excellent location: close to banks, taxis and all the charming of the old city. Very kind staff: the receptionist even called a hair stylist to come to the hotel to make our hairs for a wedding party at an affordable price! Very good breakfast (mix of international... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
126 reviews 126 reviews
37 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed September 17, 2013

This is one of the most reasonably priced good hotels in the old town of Cartagena. It is a truly boutique hotel with friendly staff, fantastic pool and relaxation areas on the roof with superb view of the city, and nice rooms. Everything worked very well during my two days stay, which I really enjoyed. I have stayed in two... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 21, 2013

I stayed 2 nights with my friend after having spent 2 other very enjoyable nights at hotel Las Carretas, which is a little unpretentious gem. We had to change room once as the shower let the water our in the bathroom. In the new room the remote control for the air conditioning was not working and did the entire stay... More 

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Sarasota, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed at the Urban Royal from June 21st through June 28th. We choose this hotel for it's location and the relative reasonable price. The location sure did not disappoint. You are right in the heart of all, the whole walled city can be easily walked from here. Within two minutes walk you are at one of the busiest taxi... More 

Was this review helpful? Yes 2
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Additional Information about UrbanRoyal Puerta del Reloj

Address: Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — UrbanRoyal Puerta del Reloj 3.5*
Number of rooms: 28
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