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NH Cartagena Urban Royal

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Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
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1 room 1 adult
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NH Cartagena Urban Royal
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168 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 17, 2015

It is hard to believe this is a NH hotel. By far the worst one I have ever stayed in. First of all, the AC in my room didn't work. I asked repeatedly for them to fix it or if I could change rooms to no avail. So I was miserable all night--the thermometer said it was 84'F in the... More 

Helpful?
Thank ctd1978
GteRoyalUrbanCTG, Jefe de Operaciones at NH Cartagena Urban Royal, responded to this review

Dear Mr./Mrs. I would like to personally thank you, for the trust given to our hotel, NH XXX, by choosing us for your stay at the hotel NH ROYAL URBAN CARTAGENA With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the... More 

Minneapolis, MN
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 15, 2015 via mobile

Just spent four days in Cartagena - one of my best vacations. The NH Cartagena Urban Royal is perfectly located in the Old City. Contemporary, quiet, great staff, rooftop pool, and daily European style breakfast. Will absolutely stay there again on my next visit.

Helpful?
Thank cami007
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Camila, Es muy gratificante para el Hotel NH URBAN ROYAL CARTAGENA, sus amables comentarios acerca de nuestra Ubicación y... More 

Sao Paulo, SP
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 12, 2015

NH network hotels have always caused us good impression. Unfortunately our concept of security to be welcome in this network has changed with our last stay. A very small closet with 1.40 m in height, shower with very little water, bathroom stall that let the water run until the bedroom floor and air conditioning that hung himself at least four... More 

Helpful?
Thank Idpenteado
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review

Dear guests, On behalf of the NH Royal Urban Cartagena Hotel, we want to thank you for choosing us for your stay in Cartagena. We also want to thank him for his valuable comments regarding our rooms. We deeply regret the inconvenience during your stay which will review promptly with the aim of correcting the errors that caused maintenance. because... More 

Oxford
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 12, 2015

Pros - amazing location - great rooftop pool area - nice modern adjoining cafe/restaurant - very friendly and helpful staff - simple but tasty breakfast - quiet room Cons - whilst we were staying there was only one housekeeper servicing 28 bedrooms. This meant that when we returned to our room at around 4.30/5 to chill out, the room had... More 

Helpful?
1 Thank stickywicks
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado huésped, Gracias por elegirnos y gracias por darnos a conocer sus valiosos comentarios acerca de nuestros Servicios. Es muy... More 

Bath
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed August 7, 2015 via mobile

Things didn't start well. We found that our room (210) had a window onto the stairway - not a great view! - and despite the privacy blinds people can see in; a bit of a nasty shock for them. When we got to the room there was a large puddle of water that then had to be mopped up by... More 

Helpful?
1 Thank Richard H
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Estimado Don Richard, Además de saludarlo de manera muy especial, quisiera agradecer todos sus comentarios acerca de nuestros servicios, los... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2015 via mobile

We had a wonderful experience - the staff and rooms are top class. The great surprise was the rooftop pool which has spectacular views and proved to be a great way to beat the Cartagena heat. We came with a large and demanding group and the staff from the booking process (Angela) to the waiters, security guards and front desk... More 

Helpful?
Thank Karl K
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado Huésped, Es muy grato para nosotros recibir tan amables comentarios acerca de nuestros servicios. Sus palabras nos motiva y... More 

New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2015

Purpose: Booked this hotel for an anniversary trip with my boyfriend/also visited a friend who lives in Cartagena Pros: - The location next to the clock tower is ideal. It's within walking distance to everything in the Walled City and very easy to get a cab to visit other places outside the wall - Free WiFi and free breakfast buffet... More 

Helpful?
Thank Emmy F
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Emmy, Con un especial saludo, quisiera agradecerle todos sus comentarios acerca de nuestros servicios . Agradecemos asimismo, el habernos... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015 via mobile

Very good hotel, great location and service for good price. Clean and comfortable rooms, friendly staff, good breakfast area. Recommended to those wanting to enjoy the city of Cartagena at a reasonable price with a comfortable stay.

Helpful?
Thank Cubanita06
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Huésped, Celebramos y Agradecemos sus comentarios. Asimismo quisiera comentarle que sus palabras nos motiva a mejorar y a invitarlo... More 

Milton Keynes, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

This hotel is in a fantastic location within the walled city of Cartagena. However, the hotel itself is disappointingly average. The rooms were very small & damp with no safe (despite being included in the amenities). The restaurant/cafe where guests have breakfast is very small & open to the public so there is no guarantee you'll get a seat or... More 

Helpful?
2 Thank Geordielass15
Perth Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 27, 2015

We recently stayed 3 nights at the UrbanRoyal. Fantastic location in the old city and very friendly and helpful staff at reception and in adjacent cafe. Breakfast was good and we enjoyed a lovely evening meal on one of the nights. Also, the rooftop pool is a welcome relief from the afternoon heat and the views are sensational. However, we... More 

Helpful?
Thank Karen1721
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