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NH Cartagena Urban Royal

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Plaza de los Coches Cr 7 # 34-10, Cartagena, Colombia
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1 room 1 guest
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NH Cartagena Urban Royal
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138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, MN
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent four days in Cartagena - one of my best vacations. The NH Cartagena Urban Royal is perfectly located in the Old City. Contemporary, quiet, great staff, rooftop pool, and daily European style breakfast. Will absolutely stay there again on my next visit.

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GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Camila, Es muy gratificante para el Hotel NH URBAN ROYAL CARTAGENA, sus amables comentarios acerca de nuestra Ubicación y... More 

Sao Paulo, SP
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

NH network hotels have always caused us good impression. Unfortunately our concept of security to be welcome in this network has changed with our last stay. A very small closet with 1.40 m in height, shower with very little water, bathroom stall that let the water run until the bedroom floor and air conditioning that hung himself at least four... More 

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GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review

Dear guests, On behalf of the NH Royal Urban Cartagena Hotel, we want to thank you for choosing us for your stay in Cartagena. We also want to thank him for his valuable comments regarding our rooms. We deeply regret the inconvenience during your stay which will review promptly with the aim of correcting the errors that caused maintenance. because... More 

Oxford
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros - amazing location - great rooftop pool area - nice modern adjoining cafe/restaurant - very friendly and helpful staff - simple but tasty breakfast - quiet room Cons - whilst we were staying there was only one housekeeper servicing 28 bedrooms. This meant that when we returned to our room at around 4.30/5 to chill out, the room had... More 

Was this review helpful? Yes 1
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado huésped, Gracias por elegirnos y gracias por darnos a conocer sus valiosos comentarios acerca de nuestros Servicios. Es muy... More 

Bath
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Things didn't start well. We found that our room (210) had a window onto the stairway - not a great view! - and despite the privacy blinds people can see in; a bit of a nasty shock for them. When we got to the room there was a large puddle of water that then had to be mopped up by... More 

Was this review helpful? Yes 1
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Estimado Don Richard, Además de saludarlo de manera muy especial, quisiera agradecer todos sus comentarios acerca de nuestros servicios, los... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful experience - the staff and rooms are top class. The great surprise was the rooftop pool which has spectacular views and proved to be a great way to beat the Cartagena heat. We came with a large and demanding group and the staff from the booking process (Angela) to the waiters, security guards and front desk... More 

Was this review helpful? Yes
GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciado Huésped, Es muy grato para nosotros recibir tan amables comentarios acerca de nuestros servicios. Sus palabras nos motiva y... More 

New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 7, 2015

Purpose: Booked this hotel for an anniversary trip with my boyfriend/also visited a friend who lives in Cartagena Pros: - The location next to the clock tower is ideal. It's within walking distance to everything in the Walled City and very easy to get a cab to visit other places outside the wall - Free WiFi and free breakfast buffet... More 

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GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Emmy, Con un especial saludo, quisiera agradecerle todos sus comentarios acerca de nuestros servicios . Agradecemos asimismo, el habernos... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015 via mobile

Very good hotel, great location and service for good price. Clean and comfortable rooms, friendly staff, good breakfast area. Recommended to those wanting to enjoy the city of Cartagena at a reasonable price with a comfortable stay.

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GteRoyalUrbanCTG, Gerente at NH Cartagena Urban Royal, responded to this review
Google Translation

Apreciada Huésped, Celebramos y Agradecemos sus comentarios. Asimismo quisiera comentarle que sus palabras nos motiva a mejorar y a invitarlo... More 

Milton Keynes, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 19, 2015

This hotel is in a fantastic location within the walled city of Cartagena. However, the hotel itself is disappointingly average. The rooms were very small & damp with no safe (despite being included in the amenities). The restaurant/cafe where guests have breakfast is very small & open to the public so there is no guarantee you'll get a seat or... More 

Was this review helpful? Yes 2
Perth Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 27, 2015

We recently stayed 3 nights at the UrbanRoyal. Fantastic location in the old city and very friendly and helpful staff at reception and in adjacent cafe. Breakfast was good and we enjoyed a lovely evening meal on one of the nights. Also, the rooftop pool is a welcome relief from the afternoon heat and the views are sensational. However, we... More 

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Sevilla
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 15, 2015

Rooms are nice but small. I didn't sleep more than an hour. There was a pole on the awning outside the window that was broken and it was smacking against the window all night. It woke me up about every 10 min. I had an important business meeting the next day and was a zombie.

Was this review helpful? Yes 1
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