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All 117 Cartagena hotels

Occidental Grand Cartagena

3.5 of 5 Hotel   |   Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Ranked #62 of 117 Hotels in Cartagena
A recent review
5 of 5 stars reviewed 6 days ago
jorge m Jamaica, New York
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jamaica, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I discovered it by accident, and I was glad I did! Had a great time ! The staff is ready to accomodate all of your needs, with efficieny, knowledge and that typical friendly way of the inhabitants of this part of Colombia. I recommend staying in this property because of its location, away from noise, vehicular traffic, food preparation and... More

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado General Manager Hotel ESTELAR Grand Playa... More

Helsingborg, Sweden
Top Contributor
275 reviews 275 reviews
81 hotel reviews
289 helpful votes 289 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had reserved this hotel because of some promotion. And only because of this big discount I am glad of 6 night stay. For full price it could be a little disappointment. Try to look then for some hot deal there. It is only a small per cent of staff speaking English. The best speaking was a hotel boy who... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 10, 2014

We had a great experience staying at this hotel. Room: We followed the advice given by other people here and when we checked in we asked for a room on a top floor. The lady said that the rate we had was for a room on the ground or first floor, but she could accomodate us into a room on... More

Was this review helpful? Yes 3
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by... More

Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Very good resort. Rooms ( one bedroom unit ) are good and clearing is ok. Food is excellent . À lot of change. Person en is very nice. Hotel is lying On the sea. 10 km grom THE AirPort. 17 km from Cartagena. Fred shuttle to the town.

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More

New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 29, 2014

We came to Cartagena with another couple and were really looking to explore the culture of Colombia. We definitely did! GOOD: The shuttle ran frequently to the center of town. The resort is a little removed from the city which is actually a good thing as the city can get a little crazy. I would recommend going to the city... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We apologize for the bad experience. We hope to have him back to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014 via mobile

Where to begin? All inclusive? Of two beers per day per room if you want more you have to pay. All inclusive? No resturants with eating at not even for free. Disgusting food. Lazy service. Last night we ordered room service at 9pm half of it arrived just after 12am and they charged for the beeeers and sodas!!!! We are... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take correctives that may apply. We apologize for the bad experience. We hope to have him back to... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

This was my 8th time is Colombia but my first time in Cartagena. I said hey let me give it a try. The dinner buffet closes at 10pm. The pizza/snack bar closes at 1pm. So, if you decide to get some grub on the way back from a bar/nightclub. "No Bueno" i suggest you get it from the city. Only... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We apologize for the bad experience. We hope to have him back to... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 15, 2014

hotel rooms were clean and staff friendly. eveything else was disorganized!! not enough room to write my disappointments! enjoyed the buffet ( even though it was small ) and the restaurants! shuttle bus service was good. enjoyed the tours!

Was this review helpful? Yes 1
Santiago, Chile
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 5, 2014

…not nice resort to go… i went to there to attend software convention… i did not like it… internet did not work all conference long, very much slow, and hotel did not pay attention to complaining… the beach is not good for caribbean, no nice sand and no nice sea… when I go to my run in the morning, security... More

Was this review helpful? Yes 5
Buenos Aires
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 25, 2014

1st room: no hot water at all. After having shower with an extremly cold water for 2 days, I've been moved to another room with hot water but no towels at all. Each and everyday, my first call in the morning was not to my loved ones but to the made to bring me towels, so romantic. They told me... More

Was this review helpful? Yes 2
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Additional Information about Occidental Grand Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Cartagena 3.5*
Number of rooms: 192
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena

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