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Occidental Grand Cartagena

3.5 of 5 Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Occidental Grand Cartagena
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475 reviews from our community

Traveler rating
    139
    206
    82
    32
    16
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148
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (475)
  • Mar-May only
    (113)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (183)
All months
Chicago, Illinois
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I will admit, my visit to this hotel made me realize my Spanish was rusty but the staff was very friendly and willing to help. If you can only communicate your needs in English without having some fun with the process, I would recommend a destination that is more developed in catering to English speaking tourists like Cancun. The hotel... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

New York City, New York
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have to say that I wasn't impressed at all with this resort. There were a few positive things that I will mention but overall I wouldn't go back. The positives- There are 2 pool areas; one is an adult only pool with a small bar- very quiet and relaxing. The other is down by the restaurants and main bar.... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest, Are very important for us all your comments, we appreciate your time to write on this web site all I happened to our hotel, recently we have new management, this has enabled structured differently hotel operation. We remark that our staff start English classes and are evaluating the best option to strengthen the service and ensure all staff... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is gorgeous, they welcome you with a yummy drink and everyone is really friendly and polite. The pools are separated in case you want to relax and the other one is full of kids, family and activities through the day, The rooms were ready quickly but the bathroom wall had some stains which is not a deal breaker.... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Philadelphia, Pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I just returned from a week in Cartagena. First and foremost, our "apple" representative for this package deal did not show up to pick us up from the airport. No one at the airport knew where the Occidental Grand was, and they seemed to have never heard of it. Finally, someone got us a taxi to take us to the... More 

Was this review helpful? Yes 3
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest,   We appreciate and value your feedback and comments; these allow us to make the necessary adjustments to provide the best service that has characterized us. We regret any inconvenience submitted but we emphasize that the name of the hotel since its opening is Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, 24 hours are trained to... More 

Rahway, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall, good experience, one of the few with All-Inclusive in Cartagena. Will I do it again. Yes. Food: 3+.(1 -5 scale) Old City has nice restaurants. Entertainment: 1 but old city has entertainment. For Kids:3 Accommodating: 4+ English: 3 (pay attention) Beach:3, But calm and nice for relaxing. Pool Area: 4+ A little away from city but with 5 shuttles... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Nestor, Thank you for your comments and suggestions, are important to our continuous improvement. I want to tell that we are developing a new gastronomic offer and renew the evening activities. I invite you to return so you can see changes. Best regard, Alain Richard, General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

2 reviews
1 of 5 stars Reviewed November 13, 2014

do not go unless you speak Spanish as just about nobody there speaks or understands English. food awful and portions extremely small in 3 of the 4 restaurants with the exception of the buffet where you can serve yourself. they also rip you off on the exchange rate of dollars to pesos. they will exchange dollars for pesos but will... More 

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest, We welcome your comments, they allow us to improve. We note that in our areas we have trained to communicate in English language staff, our new manager is Canadian and our staff in reception and food and beverage can communicate in that language without any problem. According to Colombian law and corporate policies have restricted exchange dollars to... More 

Jamaica, New York
2 reviews
5 of 5 stars Reviewed October 19, 2014

I discovered it by accident, and I was glad I did! Had a great time ! The staff is ready to accomodate all of your needs, with efficieny, knowledge and that typical friendly way of the inhabitants of this part of Colombia. I recommend staying in this property because of its location, away from noise, vehicular traffic, food preparation and... More 

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado General Manager Hotel ESTELAR Grand Playa... More 

Helsingborg, Sweden
Top Contributor
280 reviews 280 reviews
84 hotel reviews
291 helpful votes 291 helpful votes
4 of 5 stars Reviewed October 1, 2014

I had reserved this hotel because of some promotion. And only because of this big discount I am glad of 6 night stay. For full price it could be a little disappointment. Try to look then for some hot deal there. It is only a small per cent of staff speaking English. The best speaking was a hotel boy who... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 10, 2014

We had a great experience staying at this hotel. Room: We followed the advice given by other people here and when we checked in we asked for a room on a top floor. The lady said that the rate we had was for a room on the ground or first floor, but she could accomodate us into a room on... More 

Was this review helpful? Yes 6
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by... More 

Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Very good resort. Rooms ( one bedroom unit ) are good and clearing is ok. Food is excellent . À lot of change. Person en is very nice. Hotel is lying On the sea. 10 km grom THE AirPort. 17 km from Cartagena. Fred shuttle to the town.

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

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Additional Information about Occidental Grand Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Cartagena 3.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#19 On the Beach Hotel in Cartagena
#27 Family Hotel in Cartagena
#44 Romantic Hotel in Cartagena

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