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Occidental Grand Cartagena

3.5 of 5 Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Occidental Grand Cartagena
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531 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars NEW

My husband and I booked this trip last minute on the advice of our travel agent. We were a little intimidated by the political unrest in the country but decided to give it a go anyway. What a beautiful property. Extremely clean and well manicured. I'd read reviews that the beaches were a bit "dirty" but I now know that... More 

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ontario
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently travelled to this resort a few weeks ago .The resort itself is clean and very safe.The food was ok , burgers, fries, hot dogs were great for lunch.At night they had a Italian restaurant that was the best for pizza and pasta, the rest was ok .Breakfast no bacon but waffles, pancakes and fruit and toast and repetitive... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 1 week ago

Place is ok...however, I really wish that I would have booked one of the boutique hotels in the old city. The old city is beautiful and there is a public beach you can go to. However, if you wish to stay here, this is what I experienced: 1) This hotel is 30 min from the city and you have to... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

DEAR AGM LUCKY, First of all thank you very much for submitting your review to TA as it allows us to identify improvement opportunities and we really take every comments very seriously as happy guests are the core of our business. In your comments you mentioned few points and I wish to respond each of them one by one: 1)... More 

Burlington, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is clean, well-manicured & very safe. All amenities are a short walk from your room. The rooms are spotless, the beds are a little hard, but there are a lot of pillows to make up for that. We had a few minor hiccups (safe was broken, patio door wouldn't lock) as soon as we notified the front desk,... More 

Was this review helpful? Yes 7
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear LV2SURF, Thank you very much for your review. For us it was definitely a pleasure to have you as a guest and we hope to have the pleasure of serving you again in a next occasion. Warmest regards from Cartagena, Colombia Alain Richard General Manager Estelar Grand Playa Manzanillo by occidental Hotels & Resorts More 

Montreal, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I, as well as another couple visited the Occidental Grand Cartagena from Jan 23rd to the 30th on a plane/hotel bundle we booked with Nolitours. The checking-in was fast and efficient. The room smelled a bit of humidity and was a bit dirty upon arrival, but the cleanliness was perfect from then on. It does not take... More 

Was this review helpful? Yes 9
Hoteles_Estelar, General Manager at Occidental Grand Cartagena, responded to this review

Dear PatJeanmart, We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay to enjoy more pleasurably our services. We are glad that their expectations were met, we are working with machines that reduce the humidity in the rooms... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My biggest problem with this hotel is it's far away from the old city. They do have a shuttle but it doesn't run very often. 10am, 12pm, 3 and 7. They will not pick you up from the airport for free, it will cost you 60,000 pesos ($30). Any regular taxi will cost you that much to get to the... More 

Was this review helpful? Yes 2
Hoteles_Estelar, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest, We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay you can enjoy more pleasurably our services. Regarding noise between rooms, we are implementing a few slices at room doors which avoids know what happens in... More 

Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have been in different Occidental Hotels and this was by far the worst. I am Colombian and I have visited different hotels in Cartagena that made me want to visit this city over and over again. But Occidental Hotel just changed my whole perception and almost ruined my families vacation. When we first got there, not only they had... More 

Was this review helpful? Yes 5
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

DEAR JANL, Thank you very much for your review as it allows us to identify improvement opportunities. Our property is generall well appreciate by our guests but sometimes things get out of hands and we need to review what we are doing wrong. I apologize for your check in process, However if I'd had a room number that would help... More 

Niagara-on-the-Lake, Canada
Top Contributor
54 reviews 54 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just returned from a 7 day stay at the Occidental in Cartegena. Upon arrival our room was chosen and we were quickly on our way to a great vacation. The resort is fairly small in comparison to the large super resorts that are typical in the Caribbean. I never felt uncomfortable when asking for service or trying to speak... More 

Was this review helpful? Yes 4
Hoteles_Estelar, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest, I appreciate your comments regarding your stay at the hotel we were pleased to meet your expectations, For foods, we are in process of change in the resistances that maintain the temperature of food, we will have resistances graduate temperature and at times where food presented lower temperature will be controlled at the same time. Given your comment... More 

Ribeirao Preto, SP
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been 3 times on the same great hotel in Cartagena, the first with my parents and the last two with my wife and trust me, it's an awesome place, it's like a paradise. Staff is very friendly, the place is wonderful and they offer a free shuttle service for downtown. The food is very good and you have... More 

Was this review helpful? Yes 2
Hoteles_Estelar, General Manager at Occidental Grand Cartagena, responded to this review

• Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Whitby, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

My husband and I were on the first flight to Cartegena offered by Sunwing. Overall we enjoyed our holiday and felt it was good value for the money we paid. We paid extra for the ocean view deluxe category and were disappointed in our room. We wished we did not pay extra as there was no real differences in the... More 

Was this review helpful? Yes 9
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay you can enjoy more pleasurably our services We hope to have an early opportunity to serve you again, Sincerely, Alain Richard General Manager Hotel ESTELAR Grand... More 

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Additional Information about Occidental Grand Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Cartagena 3.5*
Number of rooms: 192
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#18 On the Beach Hotel in Cartagena
#41 Romantic Hotel in Cartagena

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