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Occidental Grand Cartagena

Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Occidental Grand Cartagena
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549 reviews from our community

Traveler rating
    160
    239
    89
    39
    22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

1. Beach - not fantastic, windy, big waves. 2. Food - so so, not big selection, fruits only at breakfast. 3. Activities - boring all the time, evening after dinner be prepared to stay in room because of wind and there is no place to hide in. 4. Trips- be careful. Sunwing charged almost twice like other companies did. If... More 

Was this review helpful? Yes
Kingston, Canada
Contributor
18 reviews 18 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are 2 giant pools on the complex, one is quiet one is noisy. The beach is really nice with huts and a life guard. Aside from the message ladies you don't get bugged. The ocean is a lot of fun, but there were jelly fish on the last day. There is a local restaurant down the beach that is... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I wanted to write so many things about this hotel but I guess the space to write my review won't allow me to describe how amazing this hotel is. To begin with, the staff. They don't know who you are or where you come from but they treat you like family and take great effort to satisfy every request you... More 

Was this review helpful? Yes
Woodstock, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

This hotel is not well sounded between rooms and if you want to sleep during your vacation I would suggest staying somewhere else. On the other hand if you want to be part of a porno evening (in the next room) or an impromptu party that you are not invited to - then this is the place for you. WORST... More 

Was this review helpful? Yes
Toronto, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a great balance for an all inclusive resort: beachfront, good rooms and pools, private beach, activities, shows, comfortable beds, great service! Also, the food is excellent. You never go to an all inclusive for the food but this hotel has really good quality cuisine, with a mix of traditional Colombian food and North American so that you... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Jukia, Thanks a million again for the review. we hope to see you soon again down here. best regards Alain Richard General Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I were at the Occidental Grand Cartagena from February 20 to March 6, 2015. First, this place exceeded our expectations. This is no fancy hotel, but our room was clean, the air conditionning worked great and beds were confortable. The food: excellent! There is limited choices (compare to big resorts) but we found everything to be good... More 

Was this review helpful? Yes 3
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Carole F, Thank you very much for the good words. We definitely hope to have you again at the Resort and show you how we got even better by then. Warmest Regards Alain Richard General Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Toronto, Canada
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reading some of the reviews of Occidental Grand Cartagena (tip: it is locally known as Estelar Grand Playa Manzanillo), I admit that I had my reservations about the place. However, after coming back to Toronto from Cartagena, I am happy that my friends & I made the choice to stay here. It is a fantastic resort, despite what some of... More 

Was this review helpful? Yes 10
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Josef Y, Thank you very much for submitting your review. We deifnitely are very please with fulfilling your expectations and found your review to be very flattering. We hope to have the pleasure of serving you again soon Warm Regards Alain Richard Genera Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I have booked the hotel via the homepage http://www.occidentalhotels.com/ and I got a booking confirmation. When I arrived at the hotel the price was not anymore the same like in my confirmation. Two hours discussion without any outcome. Leave or pay. Finally I have paid the higher price because the hotel is far away from the city and I had... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear EUGEN353, We are very sorry for all the inconveniences cause by the rate discrepancy. The difference was due to the channels conversion of the original EXCHANGE RATE done automatically by the different electronic channels involved. Although Occidental Hotels & Resorts and Hoteles Estelar S.A. are not directly involved with that double conversion by the electronic channels we believe that... More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed last year. For two weeks. Last two of January Upon arrival took forever to check in. Lovely room on ground floor looking onto garden No lock on sliding doors. People walking by all time. Felt unsafe Far to walk to beach Restaurants as we were far side Eventually. After many. Many complaints. Managed to have another room If... More 

Was this review helpful? Yes
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Marilynn D., Thank you very much for your honest review as it allows us to improve. It is important here to mention that your stay was 14 months ago. Lots of water has flowed under the bridge since then. Since January 24th 2014 which is the date you have checked out of the hotel we have re-done all the... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I booked this trip last minute on the advice of our travel agent. We were a little intimidated by the political unrest in the country but decided to give it a go anyway. What a beautiful property. Extremely clean and well manicured. I'd read reviews that the beaches were a bit "dirty" but I now know that... More 

Was this review helpful? Yes 3
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Gail B, Thank you very much for your review. it makes us very proud that we have filled your expectations and hope to see you again, discovering another piece of this paradise called: Colombia! Sunny regards Alain Richard General Manager Estelar Grand Playa Manzanillo by occidental Hotels & Resorts More 

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