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All 117 Cartagena hotels

Occidental Grand Cartagena

3.5 of 5 Hotel   |   Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Ranked #60 of 117 Hotels in Cartagena
A recent review
4 of 5 stars reviewed 1 week ago
Silvia O Chicago, Illinois
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426 reviews from our community

Traveler rating
    130
    177
    79
    27
    13
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131
183
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a great experience staying at this hotel. Room: We followed the advice given by other people here and when we checked in we asked for a room on a top floor. The lady said that the rate we had was for a room on the ground or first floor, but she could accomodate us into a room on... More

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Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Very good resort. Rooms ( one bedroom unit ) are good and clearing is ok. Food is excellent . À lot of change. Person en is very nice. Hotel is lying On the sea. 10 km grom THE AirPort. 17 km from Cartagena. Fred shuttle to the town.

Was this review helpful? Yes
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Maria Fernanda Alvarado Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More

New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We came to Cartagena with another couple and were really looking to explore the culture of Colombia. We definitely did! GOOD: The shuttle ran frequently to the center of town. The resort is a little removed from the city which is actually a good thing as the city can get a little crazy. I would recommend going to the city... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We apologize for the bad experience. We hope to have him back to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Where to begin? All inclusive? Of two beers per day per room if you want more you have to pay. All inclusive? No resturants with eating at not even for free. Disgusting food. Lazy service. Last night we ordered room service at 9pm half of it arrived just after 12am and they charged for the beeeers and sodas!!!! We are... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take correctives that may apply. We apologize for the bad experience. We hope to have him back to... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

This was my 8th time is Colombia but my first time in Cartagena. I said hey let me give it a try. The dinner buffet closes at 10pm. The pizza/snack bar closes at 1pm. So, if you decide to get some grub on the way back from a bar/nightclub. "No Bueno" i suggest you get it from the city. Only... More

Was this review helpful? Yes 1
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your comments and observations, these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We apologize for the bad experience. We hope to have him back to... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2014

hotel rooms were clean and staff friendly. eveything else was disorganized!! not enough room to write my disappointments! enjoyed the buffet ( even though it was small ) and the restaurants! shuttle bus service was good. enjoyed the tours!

Was this review helpful? Yes 1
Santiago, Chile
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 5, 2014

…not nice resort to go… i went to there to attend software convention… i did not like it… internet did not work all conference long, very much slow, and hotel did not pay attention to complaining… the beach is not good for caribbean, no nice sand and no nice sea… when I go to my run in the morning, security... More

Was this review helpful? Yes 4
Buenos Aires
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 25, 2014

1st room: no hot water at all. After having shower with an extremly cold water for 2 days, I've been moved to another room with hot water but no towels at all. Each and everyday, my first call in the morning was not to my loved ones but to the made to bring me towels, so romantic. They told me... More

Was this review helpful? Yes 2
Seattle, Washington
Contributor
14 reviews 14 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed May 21, 2014

Worst hotel stay in a long long long time. Business traveler, often spend 1 or 2 weeks a month on the road. We came to the “Occidental Grand” (absolutely nothing Grand about this place) for a 4 days Sales meeting. I can’t think of a less adequate resort for such thing. Never, ever coming back here. Details: - Internet connection... More

Was this review helpful? Yes 2
Maria Fernanda A, Gerente at Occidental Grand Cartagena, responded to this review

Dear Sir, I am in receipt of your letter addressed to Trip Advisor concerning your bad experience in our hotel. First of all, I would like to thank you for giving us your feedback as it is of utmost importance for us to know how to improve our product and services. We are quite surprised that you experienced so many... More

Toronto, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 4, 2014

Let me summarize this experience in the context of "The Good. The Bad. and, The Ugly" The Good: The resort, the city/country, and the people Overall, an excellent vacation. In fact, The Good outweighs everything else. Cartagena - the old city - is safe and touristic; visit the tourist areas during the daylight to see the historic buildings, and return... More

Was this review helpful? Yes 4
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Additional Information about Occidental Grand Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Grand Cartagena 3.5*
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena

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