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Occidental Grand Cartagena

3.5 of 5 Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
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Occidental Grand Cartagena
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Occidental Grand Cartagena
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501 reviews from our community

Traveler rating
    145
    219
    85
    36
    16
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152
217
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (501)
  • Mar-May only
    (113)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (209)
All months
Whitby, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were on the first flight to Cartegena offered by Sunwing. Overall we enjoyed our holiday and felt it was good value for the money we paid. We paid extra for the ocean view deluxe category and were disappointed in our room. We wished we did not pay extra as there was no real differences in the... More 

Was this review helpful? Yes 7
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay you can enjoy more pleasurably our services We hope to have an early opportunity to serve you again, Sincerely, Alain Richard General Manager Hotel ESTELAR Grand... More 

Norwich, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

First of all, I must say that I normally enjoy myself anywhere, I put minor frustrations aside and look for the positives where I can. Read my other reviews. I was not impressed on this occasion, so here goes: Positives: Nice looking room with panoramic sea view (suite). Plentiful and generous drinks Nice pool area Staff were pleasant Negatives: This... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear James, We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay to enjoy more pleasurably our services. We apologize, we expected that all our gastronomic variety of Colombian food out to your liking, about what happened in... More 

Novara
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've been there in august with my fiancee for our holidays and to be frank we wxpect sthing better. Good things: rooms are very big and cozy. staff very kind and smiling. the central swimming pool is ok. Bad: food and restaurants,,,,,very poor quality and assortment. thank god we have been able to eat in the a la carte restaurants... More 

Was this review helpful? Yes 3
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate the time taken to leave your comments about your experience at the hotel, are very important to us and allows us to identify opportunities for improvement in your next stay to enjoy more pleasurably our services. As for mosquitoes want you to know that we are strengthening the days of spraying equipment imported to ensure the... More 

2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed an 11 day stay at the Occidental Grand, including both Christmas and New Year. The staff marked both of these days with a Grand Dinner and entertainment, by the pool and on the beach respectively. Over all the staff at the hotel were extremely helpful. We spent a lot of time at the quiet pool, no music or... More 

Was this review helpful? Yes 7
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest, We appreciate and value your positive comments about our hotel; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

New York City, New York
Contributor
12 reviews 12 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our week long stay at the Estelar Occidental Grand. The hotel is in a quiet area only about 30 minute drive from downtown via a free shuttle bus. You need a reservation for the bus and they will even drop you off for flight home which is a cost save. This is a nice place to stay. You... More 

Was this review helpful? Yes 9
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We hope to have him back to our hotel soon and allow us... More 

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just returned from a week all-inclusive at this hotel. The resort is as advertised and looks as it does in pictures. We had a ground floor suite with hot tub and had no problems with the room - spacious, nothing fancy but just fine. We really enjoyed the large and uncrowded adult pool. The food was good and pretty... More 

Was this review helpful? Yes 5
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest, We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. From January 2, 2015 will have 14 themed nights for menus for breakfast and lunch. Regarding the language in the hotel we have qualified to communicate in English language as the... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 13, 2014

I will admit, my visit to this hotel made me realize my Spanish was rusty but the staff was very friendly and willing to help. If you can only communicate your needs in English without having some fun with the process, I would recommend a destination that is more developed in catering to English speaking tourists like Cancun. The hotel... More 

Was this review helpful? Yes 5
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

New York City, New York
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 4, 2014

I have to say that I wasn't impressed at all with this resort. There were a few positive things that I will mention but overall I wouldn't go back. The positives- There are 2 pool areas; one is an adult only pool with a small bar- very quiet and relaxing. The other is down by the restaurants and main bar.... More 

Was this review helpful? Yes 5
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest, Are very important for us all your comments, we appreciate your time to write on this web site all I happened to our hotel, recently we have new management, this has enabled structured differently hotel operation. We remark that our staff start English classes and are evaluating the best option to strengthen the service and ensure all staff... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2014

The hotel is gorgeous, they welcome you with a yummy drink and everyone is really friendly and polite. The pools are separated in case you want to relax and the other one is full of kids, family and activities through the day, The rooms were ready quickly but the bathroom wall had some stains which is not a deal breaker.... More 

Was this review helpful? Yes 2
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alain Richard Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Philadelphia, Pennsylvania
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 30, 2014

I just returned from a week in Cartagena. First and foremost, our "apple" representative for this package deal did not show up to pick us up from the airport. No one at the airport knew where the Occidental Grand was, and they seemed to have never heard of it. Finally, someone got us a taxi to take us to the... More 

Was this review helpful? Yes 7
Hoteles E, General Manager at Occidental Grand Cartagena, responded to this review

Dear Guest,   We appreciate and value your feedback and comments; these allow us to make the necessary adjustments to provide the best service that has characterized us. We regret any inconvenience submitted but we emphasize that the name of the hotel since its opening is Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, 24 hours are trained to... More 

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Additional Information about Occidental Grand Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4, Cartagena 985, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Occidental Grand Cartagena 3.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#17 On the Beach Hotel in Cartagena
#30 Family Hotel in Cartagena
#44 Romantic Hotel in Cartagena

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