We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Grand Cartagena

Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Occidental Grand Cartagena
Professional photos View all
Browse nearby
Occidental Grand Cartagena
Write a Review

561 reviews from our community

Traveler rating
    166
    242
    91
    40
    22
See reviews for
168
244
13
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (561)
  • Mar-May only
    (148)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (234)
All months
New York City, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

the hotel is about 15 to 20 min from the airport about 25 mins from downtown Cartagena. which the hotel provides free shuttle for. which is definetly a plus. I STRONGLY suggest changing your $$ as everyone charges different rates & it will be less confusion. The resort is very well kept & modern. i have only 2 complaints. the... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

We selected the hotel because it was all-inclusive and seemed to fit our family well. The grounds were great and the pools kept my children happy. The food at the buffet was alright, breakfast being the best. The food at all three of the restaurants where we had to reserve was absolutely awful. At one of the restaurants, there was... More 

Was this review helpful? Yes
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Parent4, Thank you very much for your review. It allows us to identify improvement opportunities when you leave us your comments. i would sincerely like to apologize if we haven't comply with your expectations. Firstly the issues you had with the towels should never happen and there are no excuses for it. We as a team will analyze what... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

1. Beach - not fantastic, windy, big waves. 2. Food - so so, not big selection, fruits only at breakfast. 3. Activities - boring all the time, evening after dinner be prepared to stay in room because of wind and there is no place to hide in. 4. Trips- be careful. Sunwing charged almost twice like other companies did. If... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Mariola A, Thank you very much for taking the time to submit your comments as it allows us to use those comments to improve our services. When commenting on our beach, it's true that our beach is not the typical Caribbean Sea kind of beach. this time of the year is in fact windy and wavy but amateurs of... More 

Kingston, Canada
Contributor
18 reviews 18 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There are 2 giant pools on the complex, one is quiet one is noisy. The beach is really nice with huts and a life guard. Aside from the message ladies you don't get bugged. The ocean is a lot of fun, but there were jelly fish on the last day. There is a local restaurant down the beach that is... More 

Was this review helpful? Yes 4
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear DB, it was a real delight having you in Cartagena and hopefully we'll be able to serve you once again in a near future. We have takibng note of your comments on the inconsistence in drink making. You will be happy to know that we have re-invented the drink menu and that will come with extensive training as we... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wanted to write so many things about this hotel but I guess the space to write my review won't allow me to describe how amazing this hotel is. To begin with, the staff. They don't know who you are or where you come from but they treat you like family and take great effort to satisfy every request you... More 

Was this review helpful? Yes 2
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Alexander P, Thank you very much for submitting your review. It has been a pleasure fulfilling your expectations and making your colombian experience pleasureable. We hope to have the priviledge of serving you once more in a near future. Sunny regards Alain Richard Gerente General / General Manager ESTELAR GRAND PLAYA MANZANILLO More 

Woodstock, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel is not well sounded between rooms and if you want to sleep during your vacation I would suggest staying somewhere else. On the other hand if you want to be part of a porno evening (in the next room) or an impromptu party that you are not invited to - then this is the place for you. WORST... More 

Was this review helpful? Yes
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear CDNKID15, Thank you very much for sharing with us your impressions and comments as it allows us to identify improvement opportunities. Although we always try to improve our product and make sure our guests is having wonderful memories some details can make everything look worse. We have taking your comment very seriously and we are in the process of... More 

Toronto, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2015

This hotel has a great balance for an all inclusive resort: beachfront, good rooms and pools, private beach, activities, shows, comfortable beds, great service! Also, the food is excellent. You never go to an all inclusive for the food but this hotel has really good quality cuisine, with a mix of traditional Colombian food and North American so that you... More 

Was this review helpful? Yes 3
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Jukia, Thanks a million again for the review. we hope to see you soon again down here. best regards Alain Richard General Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 19, 2015

My wife and I were at the Occidental Grand Cartagena from February 20 to March 6, 2015. First, this place exceeded our expectations. This is no fancy hotel, but our room was clean, the air conditionning worked great and beds were confortable. The food: excellent! There is limited choices (compare to big resorts) but we found everything to be good... More 

Was this review helpful? Yes 4
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Carole F, Thank you very much for the good words. We definitely hope to have you again at the Resort and show you how we got even better by then. Warmest Regards Alain Richard General Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Toronto, Canada
2 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 12, 2015

Reading some of the reviews of Occidental Grand Cartagena (tip: it is locally known as Estelar Grand Playa Manzanillo), I admit that I had my reservations about the place. However, after coming back to Toronto from Cartagena, I am happy that my friends & I made the choice to stay here. It is a fantastic resort, despite what some of... More 

Was this review helpful? Yes 14
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear Josef Y, Thank you very much for submitting your review. We deifnitely are very please with fulfilling your expectations and found your review to be very flattering. We hope to have the pleasure of serving you again soon Warm Regards Alain Richard Genera Manager Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015

I have booked the hotel via the homepage http://www.occidentalhotels.com/ and I got a booking confirmation. When I arrived at the hotel the price was not anymore the same like in my confirmation. Two hours discussion without any outcome. Leave or pay. Finally I have paid the higher price because the hotel is far away from the city and I had... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Occidental Grand Cartagena, responded to this review

Dear EUGEN353, We are very sorry for all the inconveniences cause by the rate discrepancy. The difference was due to the channels conversion of the original EXCHANGE RATE done automatically by the different electronic channels involved. Although Occidental Hotels & Resorts and Hoteles Estelar S.A. are not directly involved with that double conversion by the electronic channels we believe that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

666 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (645)
Viewed
Hotel & grounds (110)
Viewed
Pool/beach area (170)
Viewed
Room/suite (70)
Viewed
View from room (52)
Viewed
Bathroom (12)
Viewed
Business center/function rooms (1)
Viewed
Dining (37)
Viewed
Family/play areas (16)
Viewed
Other (177)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Room/suite (3)
Viewed
View from room (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question