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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts

Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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675 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (675)
  • Mar-May only
    (205)
  • Jun-Aug only
    (136)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (234)
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5 of 5 stars Reviewed 6 days ago NEW

This hotel was the perfect size for me. There were 3 buildings for travelers, 5 floors each with elevators. It was large enough to accommodate a large number of visitors, yet small enough where you do not get lost in the crowd. We were given a room on the top floor in Building 3 which afforded us a great view... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Elaine T, Thank you very much for your comments. It is very rewarding for us to know we have fulfilled your expectations and that you enjoyed your vacations with us. hope to serve you again very soon. Sincerely Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

Naples, Florida
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

We travel a lot and have to say this hotel was mostly disappointing. Shuttles were usually booked. Buffet was average at best and mostly the same food over and over everyday. Room smelled musty - but otherwise was surprisingly large. Drinks were weak and cokes flat. We had the hot tub suite and the hot tub was enjoyable even though... More 

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alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Steve R, It has been a pleasure for us to serve you although your disappointment is also very disappointing for us. In your review your mentioning the lack of food variety but we have 14 different theme nights which each theme night as been kept with the most authentic flavour possible. Also we count with 3 A la Carte... More 

Norwalk, Connecticut
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first hotel, city, and country in S.A. to visit. I was cautioned by my husband that Colombia is not safe to visit. However, Cartagena is a wonderful place for everyone and this hotel is excellent for families and all. First of all, the hotel provided us free transportation to the hotel from the airport. The taxi driver,... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Keiko, Thank you very much for submitting your wonderful review. It's a real delight to see that you really enjoyed your stay. All the staff is joining me to wish a good trip back home and we'll be expecting to see you again. Thank you very much again for putting your confidence in us in making your vacations enjoyable.... More 

Summit, New Jersey
4 of 5 stars Reviewed 1 week ago

I visited with my wife and daughter for a week. The on site services were great and the all-inclusive pricing made everything so easy. The staff was always friendly and mostly responsive. We had a recurring problem with hot water in our room and despite bringing it to the front desk's attention repeatedly, it was several days before we had... More 

Was this review helpful? Yes
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Apwalker4, Thanks a million for your review. We will make sure to sahre with the team your positive remarks and with those whom are concern on the Hot Water communication issue. We however hope to see you again very soon and this time make your 100% enjoyable and perfect. Warm Regards Alain Richard General Manager Hotel Estelar Grand Playa... More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Its far from everything but they do have a free shuttle to the city and to the airport. Its quiet but not much to do like at night. The Beach is private and pretty empty. The food is not that great either.

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

DEAR NAOBLOND, Thank you very much for ttaking the time to qualify us on trip advisor. Our goal is always to make sure that our guests expectations are met and our staff goes beyond their limit to achieve that goal. We definitely will review our food offer and re-evaluate it to be able to satisfy your palate. We are also... More 

Coral Springs, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was debating about how many stars to give this hotel only because the staff deserves 5 stars. Great staff, specially Kelly Perez (activities coordinator) and Rafael Maturana (concierge) very nice, always ready to help, always with a smile. Now, the hotel is definitely not 5 stars, barely a 3. We got to the hotel at 3 PM and were... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Sandy L, Thanks a million for bringing your opinion on the TA platform. Knowing what our valuable guests are thinking definitely helped us tio improve a big deal in the last year and we hope we will continue doing so for the upcoming seasons. We are presently working on drinks offer to improve rapidly. We are definitely sorry about... More 

Sao Paulo, SP
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2015

Like many other travellers, it was my first time in Colombia. I traveled together with my Partner and we stayed at the Estelar Grand Playa Manzanillo (or Occidental Grand) from June 14 to June 19, 2015. The best approach here is to go by pros and cons. PROS: (i) Big cheers for the staff - I speak spanish, so that... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Bruno D, Thanks a lot for your qualification and comments. You will be happy to learn that we have made a drink and cocktail menu and that is now available at the bars. We have refurbished 2 days ago the whole snack menu, which I will be happy to share with you if needed. It has been a pleasure... More 

Toronto
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

I stayed at this all inclusive resort May 26 - 29, 2015. Nice hotel and facilities. Great food. (Don't understand the complaints on here to the contrary). Staff is friendly and eager to help. Resort is not far away from old city, only 30 minutes (approx.) by shuttle. (30 minutes is my daily commute in Toronto one way, so it's... More 

Was this review helpful? Yes
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Travel_luvr1234, Thank you very much for your valuable opinion. I would like to take the time to respond to your suggestions one by one: (- Lack of English is an issue. Some of the front line hotel staff speak English, while others do not. Also, live entertainment was in Spanish only. Staff need to do a better job to... More 

Bonita Springs, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015

please go and enjoy this resort, have great views to the pool from all the rooms, to the beach from all the rooms, 4 restaurants, shows or live music or galas every night , aerobics in the fun pool every day, security at the hotel 24/7 at the beach too, 3 bars with routeing bartenders, taxis always waiting for you,... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear samL1893XA, Thanks you very much for all the good words. this is the reason why we do this this and wake up with a smile every morning. Hope to have the opportunity to serve you once again very soon. Cordially Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

New York City, New York
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 29, 2015

I debated for a while about whether or not to give this resort two or three stars. In the end I'll give them three, but only because it seems like they're TRYING and the staff, in general, are nice. This was my first time in Colombia, so since I have nothing to compare it with I will just list the... More 

Was this review helpful? Yes 3
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