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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts

Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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613 reviews from our community

Traveler rating
    196
    256
    97
    41
    23
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183
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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New York City, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

I debated for a while about whether or not to give this resort two or three stars. In the end I'll give them three, but only because it seems like they're TRYING and the staff, in general, are nice. This was my first time in Colombia, so since I have nothing to compare it with I will just list the... More 

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Delray Beach, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I flew in on Monday and checked out by tuesday. 5 star m y butt. My bathroom had mold and mildew all around the shower. When they say all inclusive, check which liquors they have on this list. I asked for drinks to be sent to my room, needless to say, no one including front desk new what the charge... More 

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Wellington, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay at the Estelar Grand in Cartagena, Colombia was way beyond our expectations. The staff was fantastic, the food was delicious and plentiful, the drinks were never ending, the hotel entertainment was ongoing, the room had exquisite views, and the pools and beach were awesome! For a week we were treated as golden guests! The GM frequently walks the... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Where ,do I start? This hotel was simply amazing! Check-in was fast and friendly and I was given the times of the shuttle bus and restaurants that require reservation. I was shown my room and the grounds are well kept. My room was very spacious and bathroom was big and clean. The room also had a nice balcony and small... More 

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Bogota, Colombia
Top Contributor
152 reviews 152 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great trip with best friends, enjoy the beach pool, great rooms, excellent attention, and the best weekend ever, starting today so wait for my next post with the real thing, so far so good so I expect to keep this good impression at the end of the weekend.

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Freeport, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel mid april 2015 with my husband, son, and mother-in-law. Check-In: It was ok. Super quick and no hassles. Greeted with a nice cold tropical juice. We all agreed that the staff could have been a little more sociable and a little more informative. We basically did a lot of questioning just to get basic answers... More 

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Milton, Massachusetts
Top Contributor
114 reviews 114 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall the experience was fantastic. We had a suite and the room was large with a couch that folded down into a bed, providing plenty of space for our kids. The staff was friendly, food was delicious, location was convenient. The only reason they didn't get full five bubbles from me was the room was very dusty (like they had... More 

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Cartagena, Colombia
1 review
3 of 5 stars Reviewed 4 weeks ago

This is going to sound a little bad but here goes. When people visit cartagena they definitley get the costeno experience which is typically bad service poor attention and just not very thoughtful. When people stay at estellar they would like to escape that experience from outside and return to good service, organization and some efficiency. When people walk up... More 

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Hoteles_Estelar, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear guest, We appreciate the time that you have for put your comments about your experience, for us is very important to know for take the necessary corrections to make your next visit more pleasant. However it is very important to note that the service offers an all-inclusive resort claims to have no waiters at the pool or on the... More 

New York City, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 24, 2015

the hotel is about 15 to 20 min from the airport about 25 mins from downtown Cartagena. which the hotel provides free shuttle for. which is definetly a plus. I STRONGLY suggest changing your $$ as everyone charges different rates & it will be less confusion. The resort is very well kept & modern. i have only 2 complaints. the... More 

Was this review helpful? Yes 4
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear lakisha, We are very please to read your comments. The pros and the cons as they allow us to identify improvement opportunities. As you know the beds been firm is not to please everyone but reacting to your comments we proceeded to buy 50 of the 3 inches comforters to put under the bed sheet over the mattress. The... More 

Milwaukee, Wisconsin
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 15, 2015

We selected the hotel because it was all-inclusive and seemed to fit our family well. The grounds were great and the pools kept my children happy. The food at the buffet was alright, breakfast being the best. The food at all three of the restaurants where we had to reserve was absolutely awful. At one of the restaurants, there was... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Parent4, Thank you very much for your review. It allows us to identify improvement opportunities when you leave us your comments. i would sincerely like to apologize if we haven't comply with your expectations. Firstly the issues you had with the towels should never happen and there are no excuses for it. We as a team will analyze what... More 

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