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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts

Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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645 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (645)
  • Mar-May only
    (205)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (234)
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Sao Paulo, SP
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like many other travellers, it was my first time in Colombia. I traveled together with my Partner and we stayed at the Estelar Grand Playa Manzanillo (or Occidental Grand) from June 14 to June 19, 2015. The best approach here is to go by pros and cons. PROS: (i) Big cheers for the staff - I speak spanish, so that... More 

Was this review helpful? Yes
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Bruno D, Thanks a lot for your qualification and comments. You will be happy to learn that we have made a drink and cocktail menu and that is now available at the bars. We have refurbished 2 days ago the whole snack menu, which I will be happy to share with you if needed. It has been a pleasure... More 

Toronto
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed at this all inclusive resort May 26 - 29, 2015. Nice hotel and facilities. Great food. (Don't understand the complaints on here to the contrary). Staff is friendly and eager to help. Resort is not far away from old city, only 30 minutes (approx.) by shuttle. (30 minutes is my daily commute in Toronto one way, so it's... More 

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alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Travel_luvr1234, Thank you very much for your valuable opinion. I would like to take the time to respond to your suggestions one by one: (- Lack of English is an issue. Some of the front line hotel staff speak English, while others do not. Also, live entertainment was in Spanish only. Staff need to do a better job to... More 

Bonita Springs, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015

please go and enjoy this resort, have great views to the pool from all the rooms, to the beach from all the rooms, 4 restaurants, shows or live music or galas every night , aerobics in the fun pool every day, security at the hotel 24/7 at the beach too, 3 bars with routeing bartenders, taxis always waiting for you,... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear samL1893XA, Thanks you very much for all the good words. this is the reason why we do this this and wake up with a smile every morning. Hope to have the opportunity to serve you once again very soon. Cordially Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

New York City, New York
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 29, 2015

I debated for a while about whether or not to give this resort two or three stars. In the end I'll give them three, but only because it seems like they're TRYING and the staff, in general, are nice. This was my first time in Colombia, so since I have nothing to compare it with I will just list the... More 

Was this review helpful? Yes 2
Delray Beach, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 19, 2015

I flew in on Monday and checked out by tuesday. 5 star m y butt. My bathroom had mold and mildew all around the shower. When they say all inclusive, check which liquors they have on this list. I asked for drinks to be sent to my room, needless to say, no one including front desk new what the charge... More 

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Wellington, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 16, 2015

Our stay at the Estelar Grand in Cartagena, Colombia was way beyond our expectations. The staff was fantastic, the food was delicious and plentiful, the drinks were never ending, the hotel entertainment was ongoing, the room had exquisite views, and the pools and beach were awesome! For a week we were treated as golden guests! The GM frequently walks the... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2015 via mobile

Where ,do I start? This hotel was simply amazing! Check-in was fast and friendly and I was given the times of the shuttle bus and restaurants that require reservation. I was shown my room and the grounds are well kept. My room was very spacious and bathroom was big and clean. The room also had a nice balcony and small... More 

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Bogota, Colombia
Level Contributor
166 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed May 8, 2015

Great trip with best friends, enjoy the beach pool, great rooms, excellent attention, and the best weekend ever, starting today so wait for my next post with the real thing, so far so good so I expect to keep this good impression at the end of the weekend.

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Freeport, New York
1 review
4 of 5 stars Reviewed May 6, 2015

I stayed at this hotel mid april 2015 with my husband, son, and mother-in-law. Check-In: It was ok. Super quick and no hassles. Greeted with a nice cold tropical juice. We all agreed that the staff could have been a little more sociable and a little more informative. We basically did a lot of questioning just to get basic answers... More 

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alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Karen T, We are extremely grateful for your review as it is well structured, balanced and smartly written. We can easily pin point the things you would have like to see different (Which we certainly will use to make a difference and make some adjustments) while keeping the review on how you overall felt about the services received. RESERVATION:... More 

Milton, Massachusetts
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 6, 2015

Overall the experience was fantastic. We had a suite and the room was large with a couch that folded down into a bed, providing plenty of space for our kids. The staff was friendly, food was delicious, location was convenient. The only reason they didn't get full five bubbles from me was the room was very dusty (like they had... More 

Was this review helpful? Yes
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Colleen, A thousand thanks for your comments. We are very happy to have exceeded your expectations. We have printed a copy of it and post it in the employees dining room and givena copy to Bethany and the rest of MEMORIES crew. Warm regards from sunny Cartagena Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels... More 

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