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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts

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Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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849 Reviews from our TripAdvisor Community

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A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

It was a great experience,the hotel was very nice and the people in there too,the beach and the swimming pools was very clean and beautiful, I think you could improve events and hotel activities, there are very few interesting things and the organization is more like makeshift.

Helpful?
Thank A TripAdvisor Member
Hoteles_Estelar, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear guest We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Bogota, Colombia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 5, 2015 via mobile

Had great expectations on this hotel as I had come for a day for a previous conference. This time I'm with family on vacation. I stayed on room 3103. Beware of the first floor of the third tower it has a mosquito problem. Every time I open the hotel door at least 10 mosquitoes fly in. So before going to... More 

Helpful?
Thank camilor
Hoteles_Estelar, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Camilor, We appreciate the time taken to leave your comments in this way, for us they are a source of motivation, sorry for the inconvenience presented by the presence of mosquitoes on this issue control with which it was possible to decrease the amount was strengthened, have been acquiring panels which have been located at the doors of communication... More 

Calgary, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 24, 2015

When we arrived at the resort we were welcomed by a very nice English speaking young lady which was great considering we were from Canada. She placed us in a room based on our request which was oceanview ! Our room was quite spacious and we had a great view and fantastic A/C. The bed was like all others throughout... More 

Helpful?
1 Thank Google U
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Google U, Thank you very much for your comments as we were able to identify areas of improvements which we will gladly work on. Our gastronomic offer has been able to please most of our guests with our 3 a la carte restaurants and 14 theme nights at the buffet restaurant. Thank you very much again Alain Richard General... More 

Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed November 15, 2015

took the family to this resort and really loved it. Cartagena is a very beautiful place and clean. Nothing bad about this hotel. will come again. I always comment on the service and was very pleased overall.

Helpful?
Thank Mary C
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Mary c, Thanks a million for your wonderful comments. It's always a pleasure and a pride for us to know when we exceed our guest's expectation. We'll make sure to make you VIP on your next visit so you can take advantage of all those great benefits of being a satisfied repeat guest. Warm regards and many thanks Alain... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 2, 2015 via mobile

We stayed here Oct 28th to Nov 1st. Front desk staff is friendly. Restaurant staff ok food ok. Italian restaurant was horrible food and one female server had such an attitude we had to ask for a new server. The next night in Colombian restaurant was a much better experience service and food was outstanding. The problem was the cheap... More 

Helpful?
1 Thank Joe R
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Joe R, First I would like to thank you very much for having taken the time to comment on your stay at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts. We have mostly positive reviews but sometimes like in your case we fall short in meeting and exceeding expectations which at the end is what we stand for.... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 1, 2015

I stayed here two weeks ago with 3 friends--good food, good staff, very relaxing! If you are looking for a party resort, or one with a lot of daily activities, this is not the one to go to. We quickly found out that this is mainly a resort where families and couples go to. The staff does a great job... More 

Helpful?
Thank Rebecca L
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Rebbecca L, Thank you very much for taking the time to leave your review as it allows us to identify improvement opportunities. I already met with the chef so we can correct imediately the issues with the grill restaurant. We identify the cause of the problem and it will be solved starting now! Many thanks again Alain Richard General... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 19, 2015

Im leaving tomorrow after 4 days of wonderful weather and great service! I especially want to commend Angie at the front desk for keeping me on the bus and taxi schedule and tracking me down when i got lost at the bar. Also Joeseph was excellent and Hayler the bartender may be one of the best in Cartegena. What made... More 

Helpful?
2 Thank David J
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear David J, Thanks a lot for the good words and kudos. We'll pass to Angie at Front Desk hers. We sincerely hope to serve you again very soon. Warm regards Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

1 review
2 of 5 stars Reviewed October 19, 2015 via mobile

I arrived there on Oct 7th made reservations for airport pick up the driver never showed up, called the phone number where we made made the reservation no one new anything about it, we had to take a taxi. Hotel check in was horrible it's a complete nightmare, no lines, people are all over you, no respect for you or... More 

Helpful?
Thank april744
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear April 744, Sorry we couldnt meet your expectations. As we aware of locations with lots of vegetation insects can be encountered so we have a strong fumigation plan nevertheless on spraying day it could happen and we would like to apologize for this. As per the food most people love our food, it would nevertheless great to have more... More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 14, 2015

We stayed here in October for a girls trip.We disliked the place as soon as we go there since it took more than an hour to check us in and they didn't offer us snacks or drinks. The rooms were ok, but I didn't like the concrete bed frame or hard mattress. The walls are so thin, we couldn't sleep... More 

Helpful?
2 Thank r0sea713
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear r0sea713, Thank you very much for writing a review. Your opinion is very important so we can improve our services. We are in a process of insulating the communicating doors to soundproof the rooms and provide a better experience such as yourself. We would have move you or put an accoustic panel between the 2 rooms. We hope we'll... More 

Warsaw
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 19, 2015

The hotel is located in a location allowing for pure relaxation. Its pretty modern, clean, rooms are spacious (stayed in a suite next to reception). Thanks to reading trip advisor comments&reviews before coming there I booked complimentary pick-up from the airport (official webpage didn't say anything about it). The driver tried to charge me for it, but having showed the... More 

Helpful?
1 Thank antoni_n_Family
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear antoni_n_Family, Thanks a million for your review. We are gald you have enjoyed your stay and hopefully you will consider staying with us again in a next vacation. Cordially Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

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