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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts

Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts
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692 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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    (692)
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    (205)
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    (153)
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    (100)
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    (234)
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sao paulo
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I was there in July 2015 for a business metting . First impression - To far from town .. Second impression - That was something I saw for the first time im my file .. - There was no Pipe in my sink .. so , the water was falling straight to the floor ... They fixed .. I was... More 

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Cali, Colombia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were a group of 12, a Colombian family. We were there for 4 nights 5 days. The hotel is nice and the rooms were comfortable. The pools were nice and there is enough plants and greenery. The concerns though are many. There are numerous inconsistencies, which were disappointing, because there is much that can be offered at this resort.... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear TRAVELERVIAJERO, Thank you very much for sharing your comments with us. Although we try to always meet and exceeds guests expectation we sometimes encounter people with whom we have failed and are very sorry about that. We took note of all your comments and will be working to several improvements. Our rooms are being screened and detailed for minor... More 

Naples, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there with family for a destination wedding - all adults and primarily couples. There were 14 of us staying at the hotel so honestly we could have stayed anywhere and still had a good time. My husband and I like to venture out, so we only spent about 3 of our 7 days at the hotel all day.... More 

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alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear glig308, it has been pleasure hosting your party at the hotel. We'll make sure to share your comments with the whole team including Rafael. We hope to serve you again very soon in this property or any of the 30 ESTELAR HOTELS nationwide and boast once more our Hospitality 100% Colombiana, Regards Alain Richard General Manager Hotel Estelar Grand... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel was the perfect size for me. There were 3 buildings for travelers, 5 floors each with elevators. It was large enough to accommodate a large number of visitors, yet small enough where you do not get lost in the crowd. We were given a room on the top floor in Building 3 which afforded us a great view... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Elaine T, Thank you very much for your comments. It is very rewarding for us to know we have fulfilled your expectations and that you enjoyed your vacations with us. hope to serve you again very soon. Sincerely Alain Richard General Manager Hotel Estelar Grand Playa Manzanillo By Occidental Hotels &Resorts More 

Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We travel a lot and have to say this hotel was mostly disappointing. Shuttles were usually booked. Buffet was average at best and mostly the same food over and over everyday. Room smelled musty - but otherwise was surprisingly large. Drinks were weak and cokes flat. We had the hot tub suite and the hot tub was enjoyable even though... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Steve R, It has been a pleasure for us to serve you although your disappointment is also very disappointing for us. In your review your mentioning the lack of food variety but we have 14 different theme nights which each theme night as been kept with the most authentic flavour possible. Also we count with 3 A la Carte... More 

Norwalk, Connecticut
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed July 23, 2015

This is my first hotel, city, and country in S.A. to visit. I was cautioned by my husband that Colombia is not safe to visit. However, Cartagena is a wonderful place for everyone and this hotel is excellent for families and all. First of all, the hotel provided us free transportation to the hotel from the airport. The taxi driver,... More 

Was this review helpful? Yes 3
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Keiko, Thank you very much for submitting your wonderful review. It's a real delight to see that you really enjoyed your stay. All the staff is joining me to wish a good trip back home and we'll be expecting to see you again. Thank you very much again for putting your confidence in us in making your vacations enjoyable.... More 

Summit, New Jersey
Level Contributor
1 review
4 of 5 stars Reviewed July 22, 2015

I visited with my wife and daughter for a week. The on site services were great and the all-inclusive pricing made everything so easy. The staff was always friendly and mostly responsive. We had a recurring problem with hot water in our room and despite bringing it to the front desk's attention repeatedly, it was several days before we had... More 

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alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Apwalker4, Thanks a million for your review. We will make sure to sahre with the team your positive remarks and with those whom are concern on the Hot Water communication issue. We however hope to see you again very soon and this time make your 100% enjoyable and perfect. Warm Regards Alain Richard General Manager Hotel Estelar Grand Playa... More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 13, 2015

Its far from everything but they do have a free shuttle to the city and to the airport. Its quiet but not much to do like at night. The Beach is private and pretty empty. The food is not that great either.

Was this review helpful? Yes 2
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

DEAR NAOBLOND, Thank you very much for ttaking the time to qualify us on trip advisor. Our goal is always to make sure that our guests expectations are met and our staff goes beyond their limit to achieve that goal. We definitely will review our food offer and re-evaluate it to be able to satisfy your palate. We are also... More 

Coral Springs, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 7, 2015

I was debating about how many stars to give this hotel only because the staff deserves 5 stars. Great staff, specially Kelly Perez (activities coordinator) and Rafael Maturana (concierge) very nice, always ready to help, always with a smile. Now, the hotel is definitely not 5 stars, barely a 3. We got to the hotel at 3 PM and were... More 

Was this review helpful? Yes 2
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Sandy L, Thanks a million for bringing your opinion on the TA platform. Knowing what our valuable guests are thinking definitely helped us tio improve a big deal in the last year and we hope we will continue doing so for the upcoming seasons. We are presently working on drinks offer to improve rapidly. We are definitely sorry about... More 

Sao Paulo, SP
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2015

Like many other travellers, it was my first time in Colombia. I traveled together with my Partner and we stayed at the Estelar Grand Playa Manzanillo (or Occidental Grand) from June 14 to June 19, 2015. The best approach here is to go by pros and cons. PROS: (i) Big cheers for the staff - I speak spanish, so that... More 

Was this review helpful? Yes 1
alainrichard, General Manager at Estelar Grand Playa Manzanillo by Occidental Hotels & Resorts, responded to this review

Dear Bruno D, Thanks a lot for your qualification and comments. You will be happy to learn that we have made a drink and cocktail menu and that is now available at the bars. We have refurbished 2 days ago the whole snack menu, which I will be happy to share with you if needed. It has been a pleasure... More 

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