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Sonesta Hotel Cartagena

Carrera 9 # 35-104 Zona Norte | Sector de los Morros, Cartagena, Colombia
Hotel amenities
1 room 1 adult
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Sonesta Hotel Cartagena
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385 Reviews from our TripAdvisor Community

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Barranquilla, Colombia
Level Contributor
157 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Really disappointed with our overall experience at this property. It does not shows sonesta standards. Rooms are big but they are not comfortable, the walls and floors look dirty. Towels were also dirty and bed clothing with stains. Showed to the manager in charge but all they did was place other towels but they forgot to leave the hand towel.... More 

Helpful?
Thank rickyrestrepo
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear. Ricky Restrepo. have a warm greeting from all Sonesta Hotel Cartagena. First we greatly thank you that you have taken a few minutes of your valuable time to qualify us and give us your opinion about your experience in our hotel. On the other hand we also want to give you our sincere apologies for the situations presented during... More 

Orlando, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was expecting more from this hotel. Besides external issues not really controllable by the hotel chain, I really think this hotel is due for a makeover. Paint looks old and moldy and some furniture is really chipped and in bad shape. Food was great and service was generally good. I don't see how they can charge the prices they... More 

Helpful?
Thank Helvert O
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Helvert O. have a warm greeting from all Sonesta Hotel Cartagena. First we greatly thank you that you have taken a few minutes of your valuable time to qualify us and give us your opinion about your experience in our hotel. On the other hand we also want to give you our sincere apologies for the situations presented during... More 

new york, usa
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel gets pictured as a very high end one In reality: 1- the rooms are big but they definitely need a redo - they are very "old" and smell of mould 2- the wifi do not work properly- they kept saying that the technician was fixing it but it was mostly off 3- the hotel is super crowded with... More 

Helpful?
Thank Milan_ItalyTraveler
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Guest. have a warm greeting from all Sonesta Hotel Cartagena. First we greatly thank you that you have taken a few minutes of your valuable time to qualify us and give us your opinion about your experience in our hotel. On the other hand we also want to give you our sincere apologies for the situations presented during your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

I was there with family from the 29th of December through January 3rd and it is a run down hotel. Our view, sadly, was of shacks with chickens, donkeys and taxi cabs. I had to ask that room service clean our room as they didn't clean the shower door, vacuum and empty the garbage cans. The grout in the shower... More 

Helpful?
1 Thank Shari W
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Shari W. have a big greeting on behalf of all the family Sonesta Cartagena. Your comments are of great importance to the continuous improvement of our service, it's why I want to thank you for taking the time to review your stay at our hotel. We offer our sincere apologies for the inconveniences generated during your stay in our... More 

Guadalajara
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

The hotel is in a property of apartment buildings where two of the 5 towers are dedicated to the hotel. Nicely displayed with it is own access to the beach it does have a nice "home-like" feeling. While the architecture is modern the hotel rooms are lacking care. It seems the rooms were putting in operation unfinished. Overall maintenance is... More 

Helpful?
Thank Kdnho
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear. Kdnho Have a warm greeting from all the family Sonesta. We appreciate that you have taken a few minutes of your valuable time to qualify us and give us an opinion about your stay with us, your comments are what make our quality improves every day. We look forward again with your important presence in our hotel. Cordially, Alvaro... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed November 17, 2015

The personal is very kind, our room 715 was amazing, it has view for both: Sea and Lake. The food was very good, taste, portions vs price. I highly recommend this Hotel if you are looking for a place without too many people selling you stuff at the beach. 2 pools and you can walk to the beach. It's very... More 

Helpful?
Thank Javier S
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Javier S Have a huge greeting from all the family Sonesta. We are thankful regarding the comments of our hotel. We will keep on working to maintain the service that makes us different. thank you for taking the time to give us your opinion. We look forward again with your important presence in our hotel. Cordially, Alvaro Jiménez Marrugo... More 

Manassas, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 13, 2015

I have stayed in many hotels in Cartagena and this is one of my favorite hotels. The service is some of the best around, the food is excellent, location is about 5 minutes from the airport. When you stay in Bocagrande, it can take over an hour to get to the airport because of all of the street construction, so... More 

Helpful?
Thank dgodzin1
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear Mr. dgodzin1 Get a big greeting by all the family Sonesta. In advance we thank you for having given us a few minutes of your time to share your experience in our hotel. Comments and qualifiers as you write us make us proud and motivate us to continue working with dedication and commitment. by other hand we have in... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 29, 2015 via mobile

The hotel was nice, the hot tub was more like a warm tub and the showers had warm water instead of hot. The breakfast was good. I didn't like that the pool closes at 7. Careful at the beach the hotel is located right next to a poor Barrio. The hotel does not provide beach chairs or umbrellas.

Helpful?
Thank rockchicx23
SonestaCartagena, General Manager at Sonesta Hotel Cartagena, responded to this review

Dear rockchicx23 Have a warm greeting from all the family Sonesta. We appreciate that you have taken a few minutes of your valuable time to qualify us and give us an opinion about your stay with us, your comments are what make our quality improves every day. We look forward again with your important presence in our hotel. Cordially, Alvaro... More 

Redding, California
1 review
4 of 5 stars Reviewed September 1, 2015

The atmosphere was quite lovely. The room very comfortable, decorated well, great views. The service was personable & accommodating. The only negative would be it was difficult at times to communicate since only a few employees spoke English however that did not negate their graciousness to assist. The breakfast was just o.k., they did not have a chef on hand... More 

Helpful?
Thank golfper
SonestaCartagena, Quality Department at Sonesta Hotel Cartagena, responded to this review

Good afternoon In behalf of Sonesta Hotel Cartagena receive a warm greeting. We are thankful that you could reach our hotel and we hope your stay was a pleasent one. we expect to have you again here at the hotel and enjoy all of our services. Sincerely, Leonardo Torres G Quality Department calidad@sonestacartagena.com More 

London, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 7, 2015

A bit of a mixed bag at the Sonesta. The advantages are direct access to the beach, value for money and friendly staff. The rooms are basic but reasonably comfortable (mine was 513) with good views from the private balconies. The shower was extremely powerful, but availability of hot water from the shower was variable, and availability of cold water... More 

Helpful?
1 Thank ShelleyStans
Management response:

Good afternoon, In behalf of Sonesta Hotel Cartagena receive a warm greeting We want to offer you our most sincere apologies and we will follow your recommendation to guarantee an exceptional service for our international guests. , Sincerely, Leonardo Torres G Quality Department More 

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