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Tcherassi Hotel

#30 of 124 Hotels in Cartagena
Certificate of Excellence
Calle del Sargento Mayor N 6-21 | Barrio San Diego, Cartagena, Colombia
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Tcherassi Hotel
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Tcherassi Hotel
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80 reviews from our community

Traveler rating
    53
    16
    7
    3
    1
See reviews for
5
49
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Westerly, Rhode Island
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

This was my second stay at the hotel, almost 2 years after the first one and everyone recognized me. I was traveling with two girlfriends and we took the big suite with private plunge pool which they easily accommodated for the three of us. The staff is always courteous and smiling (I don't want to mention anyone in particular because... More 

Was this review helpful? Yes
New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is the gem of Cartagena! I cannot say enough great things about my experience at Tcherassi! First, let me say that I researched hotels thoroughly, read every review, consulted with Colombian friends, and yet this hotel still surpassed my expectations! Tcherassi is a beautiful oasis in the heart of Cartagena! The overall ambience is chic, serene, and calming.... More 

Was this review helpful? Yes
Annemarrie R, General Manager at Tcherassi Hotel, responded to this review

Dear Mel, First of all I would like to thank you for your feedback is extremly detailled and will for sure help other. I will share all your comments with my staff!! They will be please to hear that you have a pleasant stay. Hope to see you soon in the near future Regards, Annemarie Rauch General Manager Tcherassi Hotel... More 

Tavernier, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

Very good security, nice courtyard pool and also small rooftop pool and lounging area. The breakfast was great which could also be enjoyed ensuite. Very nice designer look, very clean. Great location in the walled city.

Was this review helpful? Yes
Annemarrie R, General Manager at Tcherassi Hotel, responded to this review

Dear Keystime42, Thank you very much for taking the time and share with us your feedback about your recent stay in Tcherassi Hotel. Hope to see you soon back Kind Regards, Annemarie Rauch General Manager Tcherassi Hotel More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2015

Awesome, very private mansion that is superbly staffed. Exceptional design. Ultimate retreat. Foodies will love Vera, the restaurant in the hotel. We were there for a week and look forward to returning.

Was this review helpful? Yes
Annemarrie R, General Manager at Tcherassi Hotel, responded to this review

Dear Ellen, Thank you very much for your feedback about your recent stay with us. Rests assure I will past your nice comments to the entire staff. For us is really important to provide a good service. Regards, Annemarie Rauch General Manager More 

1 review
5 of 5 stars Reviewed March 9, 2015 via mobile

I stayed at the hotel to celebrate our 25 aniversary, and what a surprise. The hotel is like a prívate home with just 7 rooms but plenty of a fantástic staff that make every wish posible. The restaurant Vera is fantástic The Spa is very small but The treatments that they offer are great

Was this review helpful? Yes
Annemarrie R, General Manager at Tcherassi Hotel, responded to this review

Dear David, Thank you very much for the opinion. I am glad you have a special time with us!!! Hope to have you soon back in Tcherassi Hotel Regards, Annemarie Rauch General Manager More 

miami
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 7, 2015

My stay at the Tcherassi Hotel was nothing short of ETHEREAL. This review might sound like an OSCAR speech because the place is worth of an Oscar. I want to start by thanking the entire staff for such an extraordinary service and making my friend and I feel like we owned a little peace of paradise within the walls of... More 

Was this review helpful? Yes 1
Annemarrie R, General Manager at Tcherassi Hotel, responded to this review

Dear Ronaldo, Thank you very much for this detailled review about your recent stay with us!!! I will share it with the entire staff. For us the recognition from our guest is highly appreciatte it and give us reasons to improve our service every day Hope to have you back soon. Regards, Annemarie Rauch General Manager More 

Englewood, New Jersey
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 22, 2015

I will start with all that was great about our 8 days spent at the Tcherassi. The hotel is beautiful with walls of water accenting the main dining room and the pool. Our room was very spacious with high ceilings, a large bathroom with a very generous shower, and a closet/dressing area with a desk that was sectioned off from... More 

Was this review helpful? Yes 3
TcherassiManager, General Manager at Tcherassi Hotel, responded to this review

Dear Kkis, First of all I would like to thank you for taking the time and share your feedback about your recent stay with us. I have reviewed your opinion with our Guest Services Manager in order to take immediately actions to avoid the lack of follow up in the future. Our service culture is based in the importance of... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 6, 2015 via mobile

Loved this hotel! The service and staff were wonderful, friendly, and helpful. They mostly all spoke English and were very helpful for everything. There are only 7 rooms at the place which is nice since it was never too loud or annoying even though it was totally booked. The hotel breakfast was amazing and the Vera restaurant at he hotel... More 

Was this review helpful? Yes
Annemarrie R, Gerente at Tcherassi Hotel, responded to this review

Dear Gemma, Thank you very much for providing us your feedback about your recent stay in Tcherassi Hotel. I will past your comments to our staff. Hope to have you back in the near future Sunny Regards from Cartagena!!! Annemarie Rauch General Manager Tcherassi Hotel More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2014

The atmosphere, the staff absolutely wonderful. They just need to make improvements on their breakfasts, which were just ok, not great though. Nice and clean rooms, confortable bathroom. The guy at the front desk - john- was really helpful!

Was this review helpful? Yes
TcherassiM, General Manager at Tcherassi Hotel, responded to this review

Dear Oscar, Thank you very much for your feedback about the recent stay at Tcherassi Hotel + Spa. It´s always very important for us to know how your experience was and to provide the respective feedback to all our areas. I past your comments about the breakfast to our Food & Beverage department to review the menu and take the... More 

Punta Cana, Dominican Republic
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 9, 2014 via mobile

When you arrive to the hotel, the personalized attention is your welcome. The beds are comfortable to sleep in.The restaurant is a must, best italian food ever. all plates were amazing and the service the best. The staff is very special. Roger and Steffanie were our angels. Some changes should be made in the deco, try the zimberline room. A... More 

Was this review helpful? Yes 1
Marcela S, Gerente at Tcherassi Hotel, responded to this review

Dear Jose E, Thank you very much for taking the time and provide us with the feedback about your recent stay with us. I really apreciatte it! Rest assure I will share it with my staff. Service in our hotel is the most important part. Hope to have the opportunity to host your vacation in the near future. Regards, Annemarie... More 

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