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Hotel Four Points By Sheraton Cali

#13 of 83 Hotels in Cali
Certificate of Excellence
Calle 18 N # 4N-08, Cali 76001000, Colombia
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Hotel Four Points By Sheraton Cali
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Ranked #13 of 83 Hotels in Cali
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
Rodrigo G
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (53)
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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

They have a good spot in the city, close to a good area and some shopping malls. But they need to make a renovation ASAP!! Carpets in halls are old and dirty, room doors are old, you can hear almost everything from the street thru the close windows, beds are hard old, you can hear everything from the room next... More 

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YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Rodrigo. We have received your comments through tripadvisor and it is a pleasure for our company that you inform us about the experiences your last stay with us. We have forwarded your observations about carpets in halls, the room doors, the beds and the noise from the street thru the windows and of room next, to the involved... More 

Greater Cincinnati
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 19, 2015

Have been in a week long business trip ending in Cali. Late check in, lobby was nice but when I went to my room it wasn't what I was expecting since I had been in two others in Medellin and Barranquilla. Bathroom too small. Minibar in the clauset, AC unit bran new in 1972. Did not like the feeling too.... More 

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YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Cinci_cap. Thanks for taking the time to write your comments about your stay with us. I felt sorry for the inconvenience presented with the air conditioning in the room, I understand your discomfort very well and we want to share your valuable observations to our general management for a study. For us it's very important to clarify that not... More 

Moscow, Russia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 5, 2015

If you order food from the room service menu, try Smoked Salmon and Avocado Salad and Crepe Caprese. These are delicious. Restaurant downstairs is also very nice, with great variety of local food and attentive waiters.

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YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Mrs. YuliaAndreyanova. Thanks for taking the time to describe your stay in our hotel and for your valuable comments, it is our commitment to make your stay satisfying and we are happy knowing that the food and kindness of our colleagues, made fulfill this goal. We hope to see you again in the city to keep attending. Warm regards. Yeny... More 

Petit Lancy, Switzerland
Level Contributor
84 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed for one night. Hotel staff is extremely, courteous, friendly and helpful. The room was good, but a little crowded and needing some renovation. Breakfast was good. Staff in the front desk were very nice. They gave me late check in and also provided instructions and advice about what to do and where to do it.

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YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear RoMiHevi. It is our commitment to make your stay satisfying and we are happy knowing that our staff was friendly and helpful with you and was granted late check out you ordered we want to share with you that we are remodeling our hallways and area common also. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four... More 

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed February 14, 2015

I'm originally from Cali but decided not to stay with family this time around. We wanted to be relatively close to them and we were also looking for a safe area since we were traveling with an infant. Overall, I'm happy we stayed here. I'll start with what I loved. The hotel staff was super attentive, polite, and helpful. Traveling... More 

Was this review helpful? Yes 1
Maricela M, Public Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest For us is very gratifying that had a very pleasant stay in our hotel thanks for telling your experience, we have our colleagues who are excellent in their service. At the moment we are remodeling to improve thanks for your suggestion, look forward to your presence too early to provide memorable experiences. Yeny Carolina Henao Osorio Quality Assurance... More 

Westminster, California
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 23, 2014

This was my 20th trip to Colombia and 2nd to Cali. I had stayed here back in 2010 and again the Hotel Staff was wonderful and eager to please. The hotel is located close to Sexta Avenida (Sixth Avenue). Here you will find many bars and clubs to dance Salsa etc. I love walking around and just tripping on the... More 

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Bogota, Colombia
Level Contributor
191 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed November 29, 2014

Perhaps I should start by the two positive points: service is impeccable and location is magnificent. The people that work in this hotel cannot be more helpful¡ Having said the above, the place is in dire need of a complete overhaul. I was given a room where the toilet did not work and closets remained all night with the light... More 

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Marlon C, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest Is for us a pleasure to read this letter about that your experience in the hotel four point by sheraton cali, first We want to be grateful whith you for taking the time to the send this coment. we have noticed these problems and are remodeling our facilities to keep up with our guests, it is very important... More 

Dallas, TX
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 27, 2014

The staff at the hotel are very friendly but the main issue I have with this location is that the hotel is showing a lot of wear and tear. I am told that they will undergo a renovation soon but until then I would probably pick another hotel.

Was this review helpful? Yes
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Mr. Arroyave. Thank you for your comment important through Tripadvisor, where the service of our staff is highlighted. I want to reiterate what our general manager told you personally, we've started with the remodeling in our restaurant cook's and we will continue with other areas soon. We would like give us the opportunity to be yourself who can verify these... More 

Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed November 12, 2014

hotel is in a great location, across the street you got a market where you can buy a sim card and change dollars for pesos but at 1800 so you take hit, the hotel itself is not a luxury hotel as expected it is bit worn out we was in a big group and they had sold rooms that werent... More 

Was this review helpful? Yes 1
Marlon C, Public Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest We are very really glad that you have taken the time for write a review about your stay witht us, for the Hotel Four Point By Sheraton Cali is very important to know it was and how enjoyable was your time. We are very sorry for the inconvenience in the rooms, on your next visit we will try... More 

Tamarac, Florida
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 11, 2014

Super helpful staff the breakfast was very good. Hotel is well located the bar and Peruvian restaurant are very good. Staff is excellent very friendly and will go the extra mile. Only bad the coffee in the room is charged as minibar item ????

Was this review helpful? Yes
Marlon C, Public Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest. Is for us a pleasure to read this letter about that your experience in the hotel, first we want to be grateful for him for taking the time to the send this coment. It is very important for us to have an opinion on the location of our hotel and our restaurant. also know that I enjoy breakfast... More 

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