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Hotel Four Points By Sheraton Cali

#8 of 83 Hotels in Cali
Certificate of Excellence
Calle 18 N # 4N-08, Cali 76001000, Colombia
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Best prices for:1 room 1 adult
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Hotel Four Points By Sheraton Cali
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243 Reviews from our TripAdvisor Community

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Serbia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

To start with good things first, this hotel has excellent overall service. Starting from room that are modern equipped and with every detail needed for good experience, starting from internet, that is way better than in some European hotels, to bathroom that has all the necessities. For a business stay, key factors to say this is a good place to... More 

Helpful?
Thank Praziluk
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 7, 2016 via mobile

Service this time wasn't as good as my other stays. To begin I ask for the shuttle from the airport and they said they can't provided because of my flight schedule but surprisingly when I got to the airport they were waiting for another customer and they won't take me because I wasn't on the list. Second they had me... More 

Helpful?
Thank Finish-it1
YenyHenao, Director de Relaciones con Clientes at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest. We have received your qualification and comments through Tripadvisor, thank you for taking the time to share us your experience of your recent stay in our hotel. We apologize for the inconveniences with our shuttle service and room assigned, we are transferring your complaint to our front desk manager for a follow up. We felt sorry for the... More 

Medellin, Colombia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 20, 2015

The hotel is located in a nice neighborhood. The bedroom was very comfortable and the view, nice. The beds were nice and there was AC. The room had free wi-fi, an iron, a blow-drier and a safety box. Even though the bathroom was small, the shower was good. The breakfast at the restaurant was good.

Helpful?
Thank margara7
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

We want to thank you for choosing us and for taking the time to qualificate your stay with us, we are glad that you enjoyed everything from our hotel. Best Regards Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali More 

Sandwich
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 19, 2015

We stayed at the Four Points for 6 days in early October, and had a lovely visit-the hotel was clean and modern, beds very comfortable, and the staff superior. The free breakfast was a great way to start off our busy day, with a great selection of fresh fruits and juices, eggs, a starch, pancakes, and plenty of breads to... More 

Helpful?
Thank kellery
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Kellery We have received your Comments through Tripavisor and it is a pleasure for us that you inform us about the experiences in our hotel. Thank you for taking the time for write about of our facilities and breakfast service, we are always looking for ways to improve our service, we are happy to having fulfilled your expectations and... More 

Medellin, Colombia
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 9, 2015 via mobile

Good rest in a central area. The staff is amazingly attentive, the food is very delicious. The common areas are not crowded like in other hotels and is quite easy to transport to and from. Although is placed in a central area the rooms are not noisy.

Helpful?
Thank VickyLarios
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mrs. Vicky Larios. We have received your qualification and comments through Tripadvisor about our services. Believe me it is a pleasure for us that you inform us about the experiences presented in our hotel. We are happy to have met your expectations and we hope to see you again! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel... More 

Cali, Colombia
1 review
4 of 5 stars Reviewed September 20, 2015

I stayed more than 200 nights in this hotel, and I have had only positive experiences during all my stays. Everything is very clean and in good condition. The staff is nice, friendly and courteous. For me the place to stay in Cali. Thanks!

Helpful?
Thank frisc0j0e
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear frisc0j0e , Thank you for taking the time and share with us your experience in our hotel, we are happy for your comments about our cleanliness, good condition rooms and kindness of our staff, we are always looking for ways to improve our service, we are happy to having fulfilled your expectations. We hope to see you again! Best... More 

Medellin, Colombia
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 19, 2015

The hotelmis in good condition central to activities in the norht of Cali or business meetings in the city centre. I was upgraded to a bigger room (909) with separate bedroom and living room. Clean and big bathroom with bath and shower. Nice reception welcoming. Generous buffet breakfast

Helpful?
Thank Lordchivi
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Lordchivi Thank you for taking the time to share your experience with us and for your valuable comments about bathroom Cleanliness, kindness of our staff and our breakfast service, it's our commitment to make your stay pleasurable We hope to see you once more. Best Regards, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 16, 2015 via mobile

Lousy internet connection, unsolved. Inadmissible for a sheraton considered to be a business hotel. Besides that the 4th floor was being remodeled and they gave me a room on that floor hoping that I wouldn't complain. This is not sheraton like...

Helpful?
Thank Artur B
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Artur B. Thank you for taking time to write your Comments about your stay with us. As a management team, we take all comments seriously, we are sorry so much for the inconvenience with the internet connection, we have sent this information to our systems engineer for the supervision. We will search for ways to make solutions for... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed August 6, 2015 via mobile

Big rooms, clean an quite new. Has a nice hot tub, sauna, gymnasium and swimming poll, what id nice due the hot weather. Good restaurant with good Peruvian cousin choices and cheap. It is located in a quite neighborhood. Recommended for a business trip.

Helpful?
Thank RicBordon
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. RicBordon Thank you for taking the time to share your experience with us and for your valuable comments about our sauna, swimming poll, gymnasium, big rooms, restaurant menu and location of hotel. It's our commitment to make your stay enjoyable. We hope to see you once more. Best Regards Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four... More 

Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

They have a good spot in the city, close to a good area and some shopping malls. But they need to make a renovation ASAP!! Carpets in halls are old and dirty, room doors are old, you can hear almost everything from the street thru the close windows, beds are hard old, you can hear everything from the room next... More 

Helpful?
Thank Rodrigo G
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Rodrigo. We have received your comments through tripadvisor and it is a pleasure for our company that you inform us about the experiences your last stay with us. We have forwarded your observations about carpets in halls, the room doors, the beds and the noise from the street thru the windows and of room next, to the involved... More 

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