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InterContinental Cali - Un Hotel Estelar

#11 of 83 Hotels in Cali
Certificate of Excellence
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Av. Colombia # 2-72, Cali, Colombia
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InterContinental Cali - Un Hotel Estelar
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    277 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (22)
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    • Spanish first
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    Danville, Virginia
    Level Contributor
    43 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 21 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I have been staying in this hotel and I am glad to say it keeps on improving. about 2-3 years back there were several problems such as uncertain Wi-Fi, bad to horrible waitors'-services at the poolside eating space, but all these are much better now. I like the spa, although it's small compared to the size of the hotel, so... More 

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear guest, Thank you very much for your nice comments, we really appreciate that you have realized our effort to improve our facilities and services .Do not doubt that we will share your suggestions with the involved staff to make the necessary adjustments. We hope you give us the opportunity to have you as our special guest soon. Cordially, Norma... More 

    Livorno, Italy
    Level Contributor
    53 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 44 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    I'm Italian It's a nice hotel, to be in Cali. But it should be the best one, and it's not really not so close! Don't take rooms on the street, they are noisy. Watch out what you use (vanity kit, totthbrush, body lotions, etc...) because they are not for free. The cleaning lady tried to enter twice in the morning... More 

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear guest, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbances you experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We would... More 

    Poulsbo, Washington
    Level Contributor
    142 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 58 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    After a week on the road, I was very happy to arrive at the InterContinental and settle into a comfortable room. The staff at the reception desk was very helpful and friendly both for my 3pm arrival and my 3am check-out. Super comfortable bed. TV and free WiFi in the room. Ordered a delicious chef salad from room service. I... More 

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear guest, Thank you sincerely for your wonderful comments about our staff and gastronomy and also receive our sincere apologies for the inconvenients you had with the water temperature. We will check this matter and also the one that you mentioned about our front office staff, with the involved leaders in order to take the necessary steps to improve them.... More 

    Sao Paulo, SP
    5 of 5 stars Reviewed 5 weeks ago

    well i known this hotel for almost 30 years ite the best hotel i ever stayed the foof restaurant the pool the rooms the people so i recomend for all these years of experience this is the best choice the pool is one of the best atractions and the family seen

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

    Dusseldorf/Germany
    Level Contributor
    76 reviews
    20 hotel reviews
    common_n_hotel_reviews_1bd8 36 helpful votes
    4 of 5 stars Reviewed June 22, 2015

    .... and to start with, I felt safe in the hotel as well as in the city because of stiff security measures taken all over. Though the hotel being attractive, providing clean rooms, some with balcony, cosy beds, a very efficient and attentive staff, a nice, well maintained swimming pool, a five days a week free limo-service to and from... More 

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

    Hallandale Beach, Florida
    Level Contributor
    4 reviews
    3 hotel reviews
    5 of 5 stars Reviewed June 9, 2015 via mobile

    I'm a flight attendant. I have stayed at the inter several times. The hotel offers comfortable rooms, and for those with safety concerns, it is completely safe. Very centrally located, close to businesses, restaurants, and entertainment. The service with in the hotel are 1A. Great beds, delicious local and international food, gym and pool. There is a pizza restaurant next... More 

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

    San Diego, California
    Level Contributor
    44 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 32 helpful votes
    3 of 5 stars Reviewed May 28, 2015

    By different, i mean strangely un-prestigious and lacking personality of other IC and or the local area. While the staff is nice, security tight, it is just another hotel. While on visit, did go to other hotels and they were more current.

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear guest: Dear guest, I want to thank you for the time taken to write your comments about your last stay at the InterContinental Cali last week. They encourage us to continue exceeding the expectations you have on the quality of services we offer. We hope to be able to welcome you back again sometime soon. Cordially, Norma A. General... More 

    Miami, Florida
    Level Contributor
    39 reviews
    25 hotel reviews
    common_n_hotel_reviews_1bd8 24 helpful votes
    5 of 5 stars Reviewed May 19, 2015

    The staff were very friendly and also very professional. The hotel even though is a little bit old the rooms were nice and very clean. The breakfast was delicious. It is centrally located with easy access to main roads.

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, It is very satisfying for everyone here at the InterContinental Cali to hear that you enjoyed your recent stay. We are improving in every way for your convenience, which includes of course our hotel remodeling and optimization of our processes and services. I will share your comments with our team because they are the best encouragement to keep... More 

    Fort Lauderdale, Florida
    Level Contributor
    19 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed April 30, 2015

    this hotel is great. has everything you want. pool, hot water, great rooms and great staff. close to shopping. food is great especially the buffet breakfast. you cannot go wrong with this hotel. it is only minutes away from all the shopping , you need to go to Chippichape mall.

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, Thank you very much for your comments about your satisfaction with our facilities and services. Your comments are a great motivation for our team to offer the best and qualified service and also a great tool to implement improvement processes. We trust on your loyalty and hope your next trip. Cordially, Norma A. More 

    1 review
    4 of 5 stars Reviewed April 7, 2015 via mobile

    Very good hotel but not so good breakfast. Nice hotel, very nice room. A lot of noise at the hotelroom. Very nice poolarea. Good roomservice, but to simple breakfast. Very helpfull and servicemined personal/straff at the hotel

    Was this review helpful? Yes
    Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

    Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and for appreciating the warm attention from our staff and the hotel condition. Please accept our sincerest apologies for the noise disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problems. That is why... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    226 photos of this hotel

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