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InterContinental Cali - Un Hotel Estelar

#11 of 83 Hotels in Cali
Certificate of Excellence
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Av. Colombia # 2-72, Cali, Colombia
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1 room 1 guest
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InterContinental Cali - Un Hotel Estelar
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InterContinental Cali - Un Hotel Estelar
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286 Reviews from our TripAdvisor Community

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Traveler rating
    120
    109
    42
    11
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (68)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (68)
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Los Angeles, California
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful .The staff was superb and so helpful ,always smiling and they even helped me with my very broken Spanish.The rooms were very nice with good space. The cleaning staff did the best job ever of cleaning, very thorough but I did see one employee(that wasn't mine, eating my friends candy outside her room). My bed was... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good place to relax, nice pool and staff. Comfortable rooms, very little noice, located downtown Cali, great to move around the city. Good breakfast buffet. I would stay there again it's very convenient. There is a nice spa with sauna and jacuzzi facilities.

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, It's a pleasure to know that you enjoyed your stay with us and we will share your comments with our staff because it encourages them to offer a consistent service. We hope to have the pleasure of your visit soon. Cordially, Norma A. General Manager´s Assistant More 

Danville, Virginia
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 23, 2015

I have been staying in this hotel and I am glad to say it keeps on improving. about 2-3 years back there were several problems such as uncertain Wi-Fi, bad to horrible waitors'-services at the poolside eating space, but all these are much better now. I like the spa, although it's small compared to the size of the hotel, so... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you very much for your nice comments, we really appreciate that you have realized our effort to improve our facilities and services .Do not doubt that we will share your suggestions with the involved staff to make the necessary adjustments. We hope you give us the opportunity to have you as our special guest soon. Cordially, Norma... More 

Livorno, Italy
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 16, 2015

I'm Italian It's a nice hotel, to be in Cali. But it should be the best one, and it's not really not so close! Don't take rooms on the street, they are noisy. Watch out what you use (vanity kit, totthbrush, body lotions, etc...) because they are not for free. The cleaning lady tried to enter twice in the morning... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbances you experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We would... More 

Poulsbo, Washington
Level Contributor
156 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 11, 2015

After a week on the road, I was very happy to arrive at the InterContinental and settle into a comfortable room. The staff at the reception desk was very helpful and friendly both for my 3pm arrival and my 3am check-out. Super comfortable bed. TV and free WiFi in the room. Ordered a delicious chef salad from room service. I... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest, Thank you sincerely for your wonderful comments about our staff and gastronomy and also receive our sincere apologies for the inconvenients you had with the water temperature. We will check this matter and also the one that you mentioned about our front office staff, with the involved leaders in order to take the necessary steps to improve them.... More 

Sao Paulo, SP
2 reviews
5 of 5 stars Reviewed June 30, 2015

well i known this hotel for almost 30 years ite the best hotel i ever stayed the foof restaurant the pool the rooms the people so i recomend for all these years of experience this is the best choice the pool is one of the best atractions and the family seen

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

Dusseldorf/Germany
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 22, 2015

.... and to start with, I felt safe in the hotel as well as in the city because of stiff security measures taken all over. Though the hotel being attractive, providing clean rooms, some with balcony, cosy beds, a very efficient and attentive staff, a nice, well maintained swimming pool, a five days a week free limo-service to and from... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

Hallandale Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2015 via mobile

I'm a flight attendant. I have stayed at the inter several times. The hotel offers comfortable rooms, and for those with safety concerns, it is completely safe. Very centrally located, close to businesses, restaurants, and entertainment. The service with in the hotel are 1A. Great beds, delicious local and international food, gym and pool. There is a pizza restaurant next... More 

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More 

San Diego, California
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 28, 2015

By different, i mean strangely un-prestigious and lacking personality of other IC and or the local area. While the staff is nice, security tight, it is just another hotel. While on visit, did go to other hotels and they were more current.

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear guest: Dear guest, I want to thank you for the time taken to write your comments about your last stay at the InterContinental Cali last week. They encourage us to continue exceeding the expectations you have on the quality of services we offer. We hope to be able to welcome you back again sometime soon. Cordially, Norma A. General... More 

Miami, Florida
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 19, 2015

The staff were very friendly and also very professional. The hotel even though is a little bit old the rooms were nice and very clean. The breakfast was delicious. It is centrally located with easy access to main roads.

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, It is very satisfying for everyone here at the InterContinental Cali to hear that you enjoyed your recent stay. We are improving in every way for your convenience, which includes of course our hotel remodeling and optimization of our processes and services. I will share your comments with our team because they are the best encouragement to keep... More 

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