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InterContinental Cali - Un Hotel Estelar

4.5 of 5 Av. Colombia # 2-72, Cali, Colombia
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InterContinental Cali - Un Hotel Estelar
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InterContinental Cali - Un Hotel Estelar
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186 reviews from our community

Traveler rating
    73
    68
    33
    8
    4
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114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bogota
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there for 2 nights and it was very good. A little bit noisy because of the traffic but in general it was nice. The gym is very well equipped and has everything u need. You have access to the spa's steam room sauna and jacuzzi which is nice if u have time to enjoy. Breakfast is great a... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, We really appreciate the time you took to write your comments regarding your our services and facilities. Undoubtedly, this feedback is not only the way to encourage our staff to continue giving the best service, it is also a great tool to carry out improvement activies in our processes. Regarding the noise problem, let me tell you that... More

Farum, Denmark
Top Contributor
68 reviews 68 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well functioning business hotel centrally in Cali city. Really nice restaurant with terrace with view over small garden and swimming pool. Business facilitates ok: Internet connection, desk and chair. Lot´s of noise from traffic. I had to you ear plugs for sleeping. If you have just half an hour, go and visit the cat park just 5 minutes walk down... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you so much for posting a review of your recently stay with us. We are happy to read that you enjoyed your time with us. We have passed your comments on with our team members, who are more than pleased to hear you are a satisfied guest. Let me tell you that your note about the exterior... More

Senior Contributor
24 reviews 24 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I got to this hotel because it was on the "Point Breaks" season for IHG. Upon arrival I got assisted by one of their clerks who informed me that this was a hybrid hotel belonging to both, IHG and Estelar hotels. Therefore, you can accrue your stay with both brands. The room I got was big, really big as it... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of... More

Lausanne, Switzerland
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I don't know how many stars this hotel has but service is not high on several fronts. If you sit by the pool, no one will come to order drinks; you literally have to fetch them inside. For starters, the internet does not work much so to do business it's useless. The water pressure is non existent so you have... More

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Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We are really sorry and that... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 13, 2014

Very nice hotel (most locals say it is the nicest in the city). The concierge is very helpful and almost all the staff are bilingual. The security is very high (almost too much at times) and the area is safe. You can walk to many restaurants and some shopping. Near the major roads to get around the city.

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, •Thank you very much for your wonderful comments. I am very pleased that you were so happy with your stay and specially for the attention received from our staff because they always make the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with... More

1 review
4 of 5 stars Reviewed September 1, 2014 via mobile

The staff is very helpful,nice and respectful. The food is excellent in each of their restaurants and between all offering a vast variety of dishes that will satisfy anyone's taste. The room was confortable but I did disliked the water's pressure when taking a bath. They should also improve the spa area or give it better maintenance.

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for writing your comments about your last stay, we really appreciate your comments because they enable us to target problems areas and encourage us to improve our internal processes. Our staff is more than pleased to offer you the best service and that is why we hope to have the pleasure soon. Cordially, Norma A. More

Bogota, Colombia
Top Contributor
51 reviews 51 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 24, 2014

Although it is quite an old bulding, this hotel is impeccable. It has the highest standards that are expected for a hotel. The rooms are not large but the elegant decoration and the fine furniture make you feel in a first class hotel. Check in and out are fast and cordial. Breakfast is great, with several local specialties. It is... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, It's more than a pleasure to hear you were very pleased to visit the InterContinental Cali... it's a privilege!. Thank you for those comments and be sure that we will shared them with our staff to encourage their desire to always offer the best service. We hope to welcome you back soon and never forget that the InterContinental... More

Senior Contributor
28 reviews 28 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 17, 2014

My family stayed there for a week as my husband was there for business. Overall we were not too happy there. It is time to remodel the rooms and bathrooms! For three days in a row I had to call for them to fix the bathroom. The furniture of the rooms look old. The quality of the breakfast buffet was... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and that... More

San Diego, California
2 reviews
4 of 5 stars Reviewed August 6, 2014

Great staff Nice updated rooms Safe and security good Most annoying that they try to charge for everything . card key doesn't always work hard to visit other floors if you have family there cuz key only allows one floor access

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your wonderful comments. I am very pleased that you were so happy with your stay with us. Do not doubt that every special detail mentioned in the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be... More

Madrid, Spain
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 5, 2014

Spent four nights at this really quite fantastic hotel in the center of Cali, my partner is from the town, nothing to fault really the staff are so helpful, parking front desk and dining was all a joy. colse to the Airport 25 mins. the suite was well appointed the laundry cam back in half the time and is good... More

Was this review helpful? Yes
Norma A, General Manager's Assistant at InterContinental Cali - Un Hotel Estelar, responded to this review

Dear Guest, Thank you very much for your review and for giving us the opportunity to know your perception about our service. All your comments will be shared with our team with two main purposes, encourage them to continue offering you the best service and also improve continuously. Your suggestion will also be shared with the corresponding area. Cordially, Norma... More

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Additional Information about InterContinental Cali - Un Hotel Estelar

Address: Av. Colombia # 2-72, Cali, Colombia
Phone Number:
Location: Colombia > Valle del Cauca Department > Cali
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Cali - Un Hotel Estelar 4.5*
Number of rooms: 290
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