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Hotel Spiwak Chipichape Cali

#8 of 83 Hotels in Cali
Certificate of Excellence
4.5 of 5
Hotel website
Av. 6D No. 36N 18 | Chipichape Mall, Cali 76005, Colombia
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1 room 1 adult
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Hotel Spiwak Chipichape Cali
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449 Reviews from our TripAdvisor Community

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Spain
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The rooms are very comfortable and big, with nice interior. Minibar is refilled every day, cleaning service is excellent. The personal is excellent there. They really make to feel you like a guest, and not as a client. The level in the hotel is very high, friendly and comfortable. The hotel is direct at shopping center chipichape, which makes any... More 

Helpful?
Thank Jorge10000
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear guest, Greetings from Hotel Spiwak Chipichape Cali. We would like to thank you for sharing your detailed opinion about the experience you had while staying with us; we are very proud to hear such wonderful comments, and we are also very happy to know that you enjoyed your time with us. At Hotel Spiwak Chipichape Cali we aim to... More 

Flushing
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a lovely eight night stay. I was so impressed by the well furnished and very large balcony room that we booked. Room had a mini fridge and microwave in a kitchenette area that contained a second sink which was very convenient. There is a room safe. Service was excellent. If you called for something, it was delivered... More 

Helpful?
Thank sabrams13
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear guest, Thank you very much for taking the time to write a review on Tripadvisor; we truly appreciate your feedback regarding your stay at our hotel, and we are glad to hear that you enjoyed your time with us! At Hotel Spiwak Chipichape Cali, we always strive to provide the best service to our guests, and to make each... More 

Egypt
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The rooms were old with evident lack of maintenance. Pool was ridiculously small for such a big hotel. The service was very poor, we had to ask for basic things and they took ages helping us out. Reception staff never answered the phone. The food was terrible. The cleaning was very average. The only positive thing was the size of... More 

Helpful?
Thank M_Cecilia12
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Guest, In the first place, we thank you for taking the time to share your opinion on Tripadvisor. For us, it is important to inform you that our guests comments and suggestions are an important key in evaluating the quality of our services. Hotel Spiwak Chipichape Cali always strives to offer the best service to our customer, so you... More 

2 reviews
1 of 5 stars Reviewed December 26, 2015 via mobile

The place is nice looking, modern with grand spaces. How ever it leaves much to be desired of the service given. You have to ask more than once for anything. Let's not leave the Zarzuela behind, the hotel's main restaurant, we had to wait over an hour to be served a salmon (that ought to be cooked for 7mins top)... More 

Helpful?
Thank Viviana L
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mrs. Viviana Regards from Hotel Spiwak Chipichape Cali. On behalf of the Hotel we offer our sincere apologies for the inconvenience generated by our staff during your stay with us, especially in our Restaurant. We assure you that our primary goal is give relaxing and unforgettable stays to our guests by offering excellent accommodation experiences and we deeply regret... More 

Rio de Janeiro, RJ
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed December 20, 2015 via mobile

Spiwak is a hotel that seems like a nice choice from 10,000ft until you come closer and actually finds out it is actually not supposed to be a five star by any means. If you need more than 1 hand towel you have to ask daily (first time ever for me, only Ibis Budget has that cheap policy). Their "Mediterranean"... More 

Helpful?
Thank Paul_Smith_2301
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mr. Smith Regards from Hotel Spiwak Chipichape Cali. Please, accept our sincere gratitude for your important review about your recent stay with us, we wanted to let you know personally that we will improve each one of our services to be able to give our guests wonderful and comfortable experiences. Therefore, we offer you our apology for the inconveniences... More 

Medellin, Colombia
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

First time I stay in this hotel, so far so good! Front desk attention is kind, warm, makes you feel like home (the front desk itself is quite beautiful, with a large and well maintained, vertical garden). The big surprise? The huge bedroom, the bathroom and the sitting room with a kitchennette. Very comfortable. The food is good also, well... More 

Helpful?
Thank VickyLarios
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mrs. Larios Receive our kindest regards Thank you very much for sharing your positive experience at the Hotel Spiwak Chipichape Cali with Tripadvisor Community. For us it is an honor to read such an amazing review where you express how great you consider the quality of our service. We were delighted to have you as our special guest. Our... More 

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 5, 2015

Nice large modern hotel in city. Right next to the Chipichape mall. Good price, clean and well staffed, everyone pleasant to deal with. Only minus was the slow check in/out process. Excellent breakfasts, nice large room (mini suite) with separate lounge area. Great city views. My colleague repeatedly had problems getting his room card to operate the elevators but it... More 

Helpful?
Thank Rick C
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mr. Rick Regards from Hotel Spiwak Chipichape Cali. We want to express our gratitude with you for taking the time to share your opinion and let us know how positive your experience was during your recent stay in our Hotel. Also, we appreciate so much your wonderful comments about our location, rooms, design and our breakfast, which is recognized... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2015

I don't normally write reviews but this place by far has been the worst hotel experience I have ever had. Front desk was very rude and unprofessional I stayed there last night, and one night was enough. Staff were discourteous.unaccommodating, unamiable and uncooperative

Helpful?
1 Thank CharlesDaze
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mr. Charles Receive our kindest regards We really appreciate your comments about the services and the facilities you could find during your stay. For us it is priority to give to our guests a comfortable, friendly and perfect stay at our hotel. We want to let you know that we are constantly working to strengthen our self as the... More 

Boynton Beach, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 9, 2015 via mobile

This review is actually the email I sent the hotel manager , I still haven't heard from anyone yet ! Last year I also had some issues and they took care of them late, but at least they tried . Now I have been here since Friday and as of Monday evening not even an attempt to contact me They... More 

Helpful?
2 Thank LC33316
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Mrs. Cosentino Kind Regards from Hotel Spiwak Chipichape Cali. Hereby we would like to express our gratitude for sharing with us the inconvenience you had at our hotel related with the additional guest fee, we understand the dissatisfaction this matter caused on you and we offer you our sincere apology if our team showed inappropriate guest communication skills, unfortunately... More 

São José dos Campos, SP
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 25, 2015

Very good room, good shower, free WiFi perfect for business. This hotel has a commercial center (mall) inside, with good stores options. They have a great gym room and a nice view from the central part of the hotel. The breakfast is good. Fair price.

Helpful?
Thank CrisWohlke
Serv_ClienteSpiwak, Director de Relaciones con Clientes at Hotel Spiwak Chipichape Cali, responded to this review

Dear Guest Greetings from Hotel Spiwak Chipichape Cali. We want to express our gratitude with you for taking the time to share your opinion and let us know how positive your experience was during your recent stay in our Hotel. Also, we appreciate so much your wonderful comments about our location, our amazing gym, design and our breakfast, which is... More 

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