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Estelar En Alto Prado Hotel

Certificate of Excellence
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Calle 76 No 56-29, Barranquilla, Colombia
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1 room 1 adult
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Estelar En Alto Prado Hotel
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178 Reviews from our TripAdvisor Community

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Phoenix, Arizona
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 18, 2015

We selected this property because we were attending an event next door at the Country Club. We were on a tight schedule to get checked in and changed before the event. While we were standing in line the bellman went to the office to verify the reservation, he came back out and said it was for the next day. We... More 

Helpful?
Thank Colombianbob1
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest Kind Regards We appreciate your positive comments regarding our service, we are pleased that we have met your expectations. Thanks for taking the time to rate us !! We hope to have you back soon to our hotel. Cordially. Vilma Vivas General Manager More 

1 review
2 of 5 stars Reviewed December 1, 2015 via mobile

Flew long haul from Uk and on arrival to hotel at 9am I am still waiting in the lobby at 11am, not been offered a drink of water or any kind of explanation other than its being cleaned. It does not take 2 hours to clean a room. Disappointed at the first hurdle.

Helpful?
Thank schjerve .
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We appreciate and value your comments and observations , these allow us to make the necessary adjustments in order to provide the best service. Immediately we climbed your recommendation to the area responsible in order to take corrective measures that may be required . We apologize for the bad experience . We hope to have you back soon... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 16, 2015

This hotel in Barranquilla is a great choice to go, its in a very central part of town easy to get anywhere no mater if you are on business or pleasure. Great rooms, very clean, the pool is beautiful, and the service is great.

Helpful?
Thank Mateo S
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We appreciate your positive comments regarding our service, we are pleased that we have met your expectations. We hope to have you back soon to our hotel. Best regards, Vilma Vivas B. General manager More 

Cainta, Philippines
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 24, 2015 via mobile

Stayed at this hotel for 7wks, Sept - Oct 2015. I stayed at one of their apartments 2 beds - room. Had a great view of the city and the Magdalena river. The room is spacious. Large closet, bathroom is clean and the bed is super comfy. The pillows for me is heaven, specially after long day of work. They... More 

Helpful?
Thank archie d
Hoteles_Estelar, Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Mr Archie Thanks for your comments about our hotel and services in general for us it is very important to know your opinion because it allows us to improve all these aspects . We have communicated their observations to each department to take corrective action and improve in others. we hope that on your next trip count with you... More 

Canton of Lucerne, Switzerland
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 4, 2015

Have been in tis hotel for several times. The interior is modern and suitable. Rooms are very clean and practical. Breakfast is great and they are always ready to entertain your special wishes. One minus is, that this hotel is a bit away from the attractions and looks a bit cold, especially in the lobby, as it is not a... More 

Helpful?
Thank Heinz H
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review
Google Translation

Apreciado Huésped Agradecemos sus buenos comentarios con respecto a nuestros servicios en general, valoramos sus observaciones, estas nos permiten hacer... More 

Washington DC, District of Columbia
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 25, 2015

I've always been a big fan of the Estelar hotels in Colombia and this one did not disappoint. I was fortunate to find a good weekend deal so I jumped at the opportunity to stay at the Estelar En Alto Prado. The rooms are very spacious, comfortable and offer good views of the city. The morning breakfast was superb -... More 

Helpful?
Thank Michael A
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Mr Michael It's great to know that you had a first class stay with us! Thank you for taking the time to rate our hotel! We hope to come back and visit us soon ! Best regards, Vilma Vivas General Manager More 

New York City, New York
2 reviews
2 of 5 stars Reviewed July 25, 2015

I forgot some pieces in my room in the Hotel Estelar El Prado. I called dozen of times for days and no one responded! There is no one to answer the phone. Imagine if someone from family needs to talk to you urgently? The rest the hotel is fine, good rooms, good restaurant. Staff? Helpless as the rest of the... More 

Helpful?
Thank JoseAugus
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Mr Jose We appreciate your comments and observations , these allow us to make the necessary adjustments in order to provide the best service. Immediately we climbed your recommendation to the area responsible We apologize for the bad experience We hope to have you back soon to our hotel. Cordially Vilma Vivas General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 7, 2015 via mobile

Ammenities and public areas are great however the walls are not soundproof and very thin so I had trouble falling asleep with all the noise on upper and neighbor rooms. Breakfast and every service is excelent nevertheless. Includes free parking

Helpful?
Thank Carlos M
Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We appreciate and value your comments and observations , these allow us to make the necessary adjustments in order to provide the best service which has characterized us . We apologize for the situation and we would like to invite you to come back again. Vilma Vivas Estelar En Alto Prado More 

Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 26, 2015

The big problem was with the front-desk staff which were indifferent and slow. As a result the checkin and checkout process were needlessly slow and painful. Rooms were fine for a business hotel, restaurant was adequate but here too, terribly slow service. I keep staying there for location and convenience but have started exploring other options as well.

Helpful?
Thank Duniasafiri
Hoteles_Estelar, Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We would like to thank you, for your comments. we have taken all correctives in our service to improve and make your stay as confortable as possible. We would like you give us the opportunity to attend you again Vilma Vivas General Manager More 

Sao Paulo, SP
Level Contributor
156 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed February 22, 2015

I've stayed for weekend while attending the city's famous Carnival; hotel is well kept and located near good restaurants and in a safe area next to the Country Club. Rooms are bright, clean and spacious. Amenities are very basic though and there's no complimentary water (which would be nice considering this a hot city all-year round).

Helpful?
1 Thank SPimentel
Hoteles_Estelar, Front Office Manager at Estelar En Alto Prado Hotel, responded to this review
Google Translation

Apreciado Huésped Reciba un cordial saludo . Agradecemos el habernos escogido y valoramos sus comentarios respecto a su estadía con... More 

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