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Estelar En Alto Prado Hotel

Certificate of Excellence
Calle 76 No 56-29, Barranquilla, Colombia
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Estelar En Alto Prado Hotel
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152 Reviews from our TripAdvisor Community

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Traveler rating
    70
    51
    22
    5
    4
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Washington DC, District of Columbia
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I've always been a big fan of the Estelar hotels in Colombia and this one did not disappoint. I was fortunate to find a good weekend deal so I jumped at the opportunity to stay at the Estelar En Alto Prado. The rooms are very spacious, comfortable and offer good views of the city. The morning breakfast was superb -... More 

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Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Mr Michael It's great to know that you had a first class stay with us! Thank you for taking the time to rate our hotel! We hope to come back and visit us soon ! Best regards, Vilma Vivas General Manager More 

New York City, New York
2 reviews
2 of 5 stars Reviewed 1 week ago

I forgot some pieces in my room in the Hotel Estelar El Prado. I called dozen of times for days and no one responded! There is no one to answer the phone. Imagine if someone from family needs to talk to you urgently? The rest the hotel is fine, good rooms, good restaurant. Staff? Helpless as the rest of the... More 

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Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Mr Jose We appreciate your comments and observations , these allow us to make the necessary adjustments in order to provide the best service. Immediately we climbed your recommendation to the area responsible We apologize for the bad experience We hope to have you back soon to our hotel. Cordially Vilma Vivas General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 7, 2015

Ammenities and public areas are great however the walls are not soundproof and very thin so I had trouble falling asleep with all the noise on upper and neighbor rooms. Breakfast and every service is excelent nevertheless. Includes free parking

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Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We appreciate and value your comments and observations , these allow us to make the necessary adjustments in order to provide the best service which has characterized us . We apologize for the situation and we would like to invite you to come back again. Vilma Vivas Estelar En Alto Prado More 

Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 26, 2015

The big problem was with the front-desk staff which were indifferent and slow. As a result the checkin and checkout process were needlessly slow and painful. Rooms were fine for a business hotel, restaurant was adequate but here too, terribly slow service. I keep staying there for location and convenience but have started exploring other options as well.

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Hoteles_Estelar, Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest We would like to thank you, for your comments. we have taken all correctives in our service to improve and make your stay as confortable as possible. We would like you give us the opportunity to attend you again Vilma Vivas General Manager More 

Sao Paulo, SP
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed February 22, 2015

I've stayed for weekend while attending the city's famous Carnival; hotel is well kept and located near good restaurants and in a safe area next to the Country Club. Rooms are bright, clean and spacious. Amenities are very basic though and there's no complimentary water (which would be nice considering this a hot city all-year round).

Was this review helpful? Yes 1
Hoteles_Estelar, Front Office Manager at Estelar En Alto Prado Hotel, responded to this review
Google Translation

Apreciado Huésped Reciba un cordial saludo . Agradecemos el habernos escogido y valoramos sus comentarios respecto a su estadía con... More 

London, Canada
Level Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed January 24, 2015

Not a five star and it is overpriced. Check in was foolishly slow and disorganized.There is no classy vibe and the rooms are echo filled and sterile. Perhaps in a good part of town but not to be used again. Despite ordering a cab from the concierge well in advance (with the destination) the cabbie was incapable of finding the... More 

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Hoteles_Estelar, General Manager at Estelar En Alto Prado Hotel, responded to this review

Dear Guest Yours sincerely Hotel Estelar We regret any inconvenience presenting during your stay and welcome your comments which allow us to continuous improvement. We have taken the correctives to the company providing transportation services we as well as our areas involved. We look forward to the opportunity to serve you again Vilma Vivas General Manager More 

Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 10, 2014

I've diidn't rate it with the maximum dots as I think that is a liitle bit pricey. The Hotel is situated in a very nice and clean area with nice facilities around - supermarket and a shopping mall at a walk distance.The Hotel looks new and modern and very well mantained.The rooms are very nice and clean.As a matter of... More 

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Hoteles E, Manager at Estelar En Alto Prado Hotel, responded to this review

We Would like to thank you for your comments about the Hotel and our services We are hopping to be always the first option every time you came to this city Best Regards Vilma Vivas General Manager More 

Lawrenceville, Georgia
Level Contributor
175 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed May 17, 2014

The hotel décor is modern and inviting, with very friendly front desk staff. The restaurant on site has a nice, typical buffet for breakfast, with fruits and juices along one wall and the hot food station along the perpendicular wall. Good service there, though the restaurant can become quite crowded and noisy at times. Dinner also provides a good menu,... More 

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Bogota, Colombia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 28, 2014

Wake up call never came, clock in room did not work, hair dryer in room did not work, room card failed to work after breakfast on morning of departure. As a Gold Card Estelar member, I did not get an upgrade because the hotel was full, but they promised me an "atencion" that never came and a morning newspaper that... More 

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Bogota, Colombia
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 4, 2014

Even tough the staff is very friendly, and the hotel is brand new, there is really nothing special about it. Pool is very small and not inviting, rooms are just standard, not even a complimentary bottle of water! Also if you really need to sleep, you better bring your own earplugs, walls are thin and you can hear your neighbors... More 

Was this review helpful? Yes 1
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