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Shangri-La Hotel Ningbo

#5 of 680 Hotels in Ningbo
Certificate of Excellence
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No.88 Yuyuan Road, Jiangdong District, Ningbo 315040, China
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Shangri-La Hotel Ningbo
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433 Reviews from our TripAdvisor Community

Traveler rating
    226
    162
    36
    6
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • Chinese (Simplified) first
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    (78)
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Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

Shangrila Hotel Ningbo always provides excellent service in all my weekly stays as the service is the best among all the international 5 stars in Ningbo. I strongly recommend you all to stay in Shangrila Hotel Ningbo if you have never done so before. Please visit the Lobster Bar for dinner as the restaurant makes tasty and quality food.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Terencelee88 Thank you for taking your time in sharing your kind feedback with us. We are delighted that you have been a frequent loyal guest of Shangri-La Hotel Ningbo. It is a great pleasure having you as one of our most loyal and regular guests and we are happy that you have had a most memorable stay with us... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Nice hotel with good location,all facilities in hotel were new and all people there were fantastic.The black beer in grill house perfect ,we go ningbo for short holiday and then got very comfortable and relex time with shangri-la hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear sophiach0625 Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel for your holiday and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel... More 

A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

My stay at this hotel was terrible. Upon arrival i was exhausted and wanted to rest. I put the Do Not Disturb sign yet housekeeper kept knocking multiple times. Eventually they called the room asking if they could come in for service even if my sign was on. Additionally in the morning on my way back to the room from... More 

Review collected in partnership with shangri-la.com

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Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Ms. Campanaro: We have received your recent Trip Advisor posting concerning your stay at Shangri-la Hotel, Ningbo and we sincerely thank you for bringing your concerns to our attention. We very much regret the unfortunate experiences you had during your recent stay with us, especially as we, at Shangri-la Hotel, Ningbo are committed to providing our guests with the... More 

Miami, Florida
Top Contributor
285 reviews 285 reviews
23 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is well located in Ningbo. They do have a problem with complete service and food. Service we found was below average and for a Shangri-la even more so. Our experience here last night was way below expectations and also below what we got last trip. Check in was at the Horizon level and the lady was average... Did... More 

Was this review helpful? Yes 1
TK_Chong, Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Jacques R Thank you for taking your time in sharing your feedback with us. We are delighted that you have been a frequent loyal guest of Shangri-La Hotels. We have taken note of your comments regarding the in-room amenity brand and non-availability of coffee machine. According to Shangri-La Hotels’ service standard, our Horizon Club room presents Crispymint toiletry products... More 

Birmingham
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

Super hotel, very nice and well appointed rooms. Spotlessly clean. Staff were very friendly and helpful at all times. I would recommend Horizon Club membership as both the level of service and attention to detail were superb. Very good food in both restaurants. The gym and leisure facilities are fantastic. If returning to Ningbo would stay here without doubt.

Was this review helpful? Yes 1
Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Birmingham Weekender, Thank you very much for your kind compliments and I am delighted to know that you had a very memorable stay with your family in our hotel's Horizon Club rooms recently. I shall certainly pass on these words of encouragement to all colleagues concerned. We look forward to welcoming you back home to the Shangri-La Hotel Ningbo.... More 

Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 5, 2015

The eight of us found this very reasonable package at the Shangri La which included breakfast, therefore did not have much expectations where the rooms are concerned. But upon arrival at the airport, we were met by smiling and charming staff who whisked away our luggages and drove us to the hotel. Check in was pleasant and quick; but I... More 

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Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Rosemary H, Thank you very much for your kind feedback regarding our hotel. I am delighted to know that you had a memorable stay with us. I will certainly pass on the compliments to all concerned especially to the Housekeeping colleagues. Regarding the temperature of the coffee/cappucino served cold, we will take immediate action to rectify the issue to... More 

Shanghai, China
Top Contributor
66 reviews 66 reviews
66 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 25, 2015

Consistency is a virtue, and the Ningbo Shangri-La offers the chain's typical strong points in droves: supple service, central location, above-average food, and a plush room. This property is around six years old, and has a riverside location in one of Ningbo's several "downtown" districts. The city is very spread out, and it's hard to nail down a center, but... More 

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Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear ShiMoke Thank you very much for your kind compliments and feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo and had the opportunity to experience our Shangri-La renowned service, food and hotel view. Your kind feedback is an encouragement for us to continue delighting our guests. We will... More 

Ogaki, Japan
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

Ningbo is home to a lot of industry. There are trading companies in the city and a lot factories in the surrounding area, and not a lot else. The Shangri-La offers a nice respite from the rough edges of Ningbo. Having my bed turned down and slippers prepared when I returned in the evenings was most welcome. I stayed for... More 

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Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Derykxl: Thank you very much for your kind compliments and feedback. We are delighted to know that you had a wonderful stay with us on your recent visit to Ningbo and had the opportunity to experience the many features of our renowned Horizon Club Floor. Your kind comments is an encouragement for us to continue delighting our guests. We... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2015

Having travelled to around 42 countries, this is one of the best hotels in which I've ever stayed. The service from the staff was extraordinary, the quality of the rooms perfect and quality of the breakfast buffet one of the best going. Definitely my only place of choice when visiting Ningbo.

Was this review helpful? Yes
Richard H, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear Acurse, Thank you very much for your kind compliments and encouragement of our hotel during your recent stay with us. I shall certainly pass on to all my colleagues. Please do not hesitate to contact us at any time and I look forward to welcoming you back to Shangri-La Hotel, Ningbo for another memorable stay with us. Thank you... More 

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2015

We spent 3 days in the hotel. The staff is very nice, smiling and helping. Even crowded (due to Chinese New year holidays), meals are served quickly. The 25m long swimming pool is very nice, large enough so that you can swim freely. 2 tenis courts at the 4th floor and a modern gym help you to go back to... More 

Was this review helpful? Yes
TK_Chong, General Manager at Shangri-La Hotel Ningbo, responded to this review

Dear BH72 Thank you very much for your nice review. We are delighted that you had a good experience on your recent stay with us and we are happy that you enjoyed our service, Horizon Club Lounge, Health Club, Lobster Bar & Grill and Diane & Vladimir's performance. We will certainly share this review with all colleagues concerned and it... More 

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