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Sheraton Urumqi Hotel

#2 of 602 Hotels in Urumqi
Certificate of Excellence
No.669 Youhao North Road, Sayibake District, Urumqi 830000, China
Hotel amenities
Best prices for: 1 room 1 guest
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Sheraton Urumqi Hotel
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Sheraton Urumqi Hotel
Sheraton Urumqi Hotel
Sheraton Urumqi Hotel
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268 reviews from our community

Traveler rating
    90
    147
    23
    7
    1
See reviews for
6
13
7
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • Spanish first
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    (71)
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    (98)
  • Sep-Nov only
    (59)
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    (40)
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Grand Rapids, Michigan
1 review
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at the Sheraton Hotel, because they have polite hotel lobby staff, a clean hotel, a great breakfast on the 27th floor so (when it is actually clear in Urumqi) there are great views. Good international plugs in the rooms. However, I wanted to take my 22 month-old son to swim for the first time, but when... More 

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victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement. More 

Xiamen, China
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 19, 2015

During our stay the hotel was under decoration. It was not easy to find the temporary check-in counter in the big hall at the ground floor.. Comparing with hotels at the East-Coast the prices were high. Anyway the room was okay, quite big and clean. Some staff can speak some English. The restaurant offers a nice view over the city... More 

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victoria l, pubilc relations officer at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement. More 

Geneva, Switzerland
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 7, 2014

My husband and I stayed at the Sheraton Urumqi for three nights in November, 2014. We were very disappointed. It was not what I would have expected of a Sheraton. We chose an international hotel because we wanted a resting oasis after long days traveling around and visiting interesting sites. It was nothing like that. Sheraton Urumqi has the quality... More 

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victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We think very highly of the questions you have asked, we have communicated with related departments about the detils, please believe that we will improve our service according to your suggestions , and we are looking forward to your visit again to witness our improvement. More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

Old but clean & kneat, for a short stay Breakfast is good ,, but needs more dishes Service is responsive but very little English language . Near to amusement places. Price is very good ( value for money )

Was this review helpful? Yes 1
victoria l, public relations officer at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement. More 

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 13, 2014

We stayed in this hotel as part of a group travelling along the Silk Road. The rooms were adequate with all modern facilities. Our room, although on a non smoking floor very obviously had a smoker in prior to us and that meant for our entire stay the room stank of cigarette smoke. That aside the staff were lovely and... More 

Was this review helpful? Yes
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement. More 

Portland, Oregon
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 12, 2014

This is my second stay in this hotel in Urumqi. Room and bathroom are spacious, clean, modern with all expected amenities. Air-condition worked very well. Nice jym. Good breakfast buffet. The two copmlaints I have are about dirty windows. It's a Sheraton you know... windows should be clean. In the 25th floor too. And Wifi connection somwhat annoying. Could not... More 

Was this review helpful? Yes
victoria l, Public Relations Manager at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We will constantly improve the level of our services, sincerely looking forward to your visit again to witness our improvement. More 

Urumqi, China
Top Contributor
103 reviews 103 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 7, 2014

A trip to the Sheraton is always an highlight for my kids. They love exploring the room, playing with the taps and looking out the window. One of the biggest highlights is the swimming pool for us as a family we like to lounge around the pool. The negative side to this was, our somewhat quiet time at the sheraton... More 

Was this review helpful? Yes
victoria l, sales coordinator at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We think very highly of the questions you have asked, we have communicated with related departments about the detils, please believe that we will improve our service according to your suggestions , and we are looking forward to your visit again to witness our improvement. More 

Top Contributor
52 reviews 52 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 13, 2014

If you're in Urumqi, you want to go with a clean, safe, well-run hotel, and this is the place. The rooms are immaculate, the water is hot, the wi-fi works, and the food is fine. The level of English language proficiency among the staff is very high, so all you queries are answered as well as you could reasonably expect.... More 

Was this review helpful? Yes 2
victoria l, sales coordinator at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your stay experience with us. Thank you for your recognition of hotel services and facilities, sincerely look forward to your next visit. More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 29, 2014

stayed on business. Had the classical experience of very high octane business meetings, late nights and early mornings. Urumqi Sheraton was safe, dependable, but not unflawed. The room airco never worked (common across the whole group of us staying there), so it was actually cooler (in June) when we waited outside the building than in (room or public areas). Bed/... More 

Was this review helpful? Yes
victoria l, sales coordinator at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your experience with us. We think very highly of the questions you have asked, we have communicated with related departments about the detils, please believe that we will improve our service according to your suggestions , and we are looking forward to your visit again to witness our improvement. More 

Oceanside, California
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 26, 2014

Urumqi, even under Chinese army guard, was a terrific adventure. The Sheraton was unfortunately nearly empty. The staff were very attentive, professional, and did their best to communicate with us. The morning breakfast buffet was wonderful. Additional amenities were relaxing. It is a bit expensive, but the kingsize room seemed fairly new. We want to return to Urumqi soon and... More 

Was this review helpful? Yes 1
victoria l, sales coordinator at Sheraton Urumqi Hotel, responded to this review

Thank you for choosing Sheraton Urumqi Hotel, and share your stay experience with us. Thank you for your recognition of hotel services and facilities, sincerely look forward to your next visit. More 

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